So, the washing machine is busted, flooded the kitchen floor, which shot the fuse and we were without internet or TV and couldn’t shower since there was no hot water. The property owner we found out gave us a refund of $20 !!. Very disappointed! That said, the staff who work there, Natasha especially was just amazing, she and her colleagues did everything in their power to help us. They are the nicest, helpful, amazing staff we have ever met. My low rating reflects the property not the staff.