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Recensioni per AmericInn by Wyndham White Bear Lake St. Paul

2 out of 5
AmericInn by Wyndham White Bear Lake St. Paul
4675 White Bear Pkwy, White Bear Lake, MN

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 273 su 667 recensioni" "
Valutazione di 8 - Buono. 179 su 667 recensioni" "
Valutazione di 6 - Soddisfacente. 93 su 667 recensioni" "
Valutazione di 4 - Scarso. 67 su 667 recensioni" "
Valutazione di 2 - Terribile. 55 su 667 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

6,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sara

Viaggio con la famiglia
The service was great, room was adequate, quiet atmosphere but Whirlpool was not working. Will stay again.
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 28 mag 2024
Dear Guest,Thank you for your perfect rating and positive feedback on Expedia! We are pleased to hear that you enjoyed the great service, adequate room, and quiet atmosphere. We apologize for the inconvenience caused by the Whirlpool not working. We will address this issue promptly. We appreciate your patronage and look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Eccellente

KAOLY

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked the location of the hotel. It’s easy access and near dining choices. Staff is nice, friendly and courteous. I would recommend staying here again.
Soggiorno di 3 notti a maggio 2024
Risposta di Hotel Manager, il giorno 16 mag 2024
Dear Guest,Thank you for your outstanding review! We're thrilled that you enjoyed our hotel's convenient location and proximity to dining options. Providing excellent service is our priority, and we're delighted to hear that our staff made your stay pleasant. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

2/10 Terribile

Lisa

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 15 mag 2024
Dear Guest,We're sorry to hear that your experience did not meet your expectations. If you could provide more details about your stay and the issues you encountered, we would appreciate the opportunity to address them and improve our services for future guests. Please feel free to contact us directly with any further feedback you may have.Sincerely, Hotel Manager

6/10 Soddisfacente

Christopher, Clarkfield

Mi è piaciuto: Pulizia, personale e servizio, servizi
They are doing construction on the property.
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager , il giorno 14 mag 2024
Dear Christopher,Thank you for your feedback and rating. We apologize for any inconvenience caused by the construction work taking place on our property. We understand that it may have impacted your stay, and we appreciate your patience and understanding during this time. Please know that we are working to improve our facilities for the comfort and enjoyment of our guests. We hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely, Hotel Manager

8/10 Buono

dale

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 29 apr 2024
Dear Guest,Thank you for your feedback and rating. We're glad to hear that you had a positive experience during your stay. If there are any areas where we could improve to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Soddisfacente

Said

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 12 apr 2024
Dear Guest,Thank you for your review on Expedia. We appreciate your feedback and apologize for any shortcomings you experienced during your stay. Your comments are valuable to us, and we will use them to improve our services. If there's anything specific we can do better to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Sincerely, Hotel Manager

2/10 Terribile

shaun

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia e servizi
Staff was great but hot tube was cold pool was freezing cold rooms was unfinished but still got rented out for 109.00 per nite cold shower
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 21 mar 2024
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. Please accept our apologies for any inconvenience caused. If you have any further feedback or if there is anything we can do to make it right, please don't hesitate to contact us directly.Sincerely, Hotel Manager

8/10 Buono

Carol

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hot tub was not even bath warm. The pool was too cold. No hand towels in bathroom Carpet is filthy
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 14 mar 2024
Dear Guest,Thank you for sharing your feedback. We're glad you enjoyed some aspects of your stay. Apologies for the issues you encountered with the hot tub, pool temperature, lack of hand towels, and carpet cleanliness. Your concerns will be addressed promptly to ensure a better experience next time.Sincerely, Hotel Manager

4/10 Scarso

Peggy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We will not stay there again.. the bathroom was dirty, there were dead bugs in the light fixtures, the fireplace in our suite didn’t work, the hot tub was luke warm at best, our room was never cleaned in the 4 days we were there, sheets were never changed and when we asked them about it, they handed us a set of sheets to change them ourselves! Very disappointing, that is not the kind of service that we pay for., I do all of that at home! Shouldn’t have to do that when we pay to stay at a hotel!!! Very unhappy…
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager, il giorno 7 mar 2024
Dear Guest,We're deeply sorry for the disappointing experience you had during your stay. Your feedback is concerning, and we're taking immediate action to address the cleanliness issues, maintenance problems, and lack of housekeeping service you encountered. We understand your frustration and apologize for any inconvenience caused. Please know that this does not reflect our usual standards, and we're committed to ensuring a better experience for all our guests in the future.Sincerely, Hotel Manager

8/10 Buono

Thomas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This was a good value for the money. Only problem was the room heater fan sounded like a loud helicopter #108
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 12 feb 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be good value for the money. However, we apologize for the inconvenience caused by the noisy room heater fan in room #108. Your comments will be forwarded to our maintenance team for immediate investigation and resolution. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Buono

Jeanne

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 31 gen 2024
Dear Jeanne,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

2/10 Terribile

Edward

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We tried to stay there due to the ice storm, but large bugs kept showing up, and after talking to the front desk to change rooms, they said there wasn’t any available and nothing they could do, So after finding two more we decided to check out and risk the drive.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Guest,Thank you for sharing your experience with us, and we sincerely apologize for the inconveniences you encountered during your stay. We appreciate your patience and would like to address the issues you faced. We are truly sorry to hear about the presence of bugs and the lack of available rooms for a change. This falls below our standards, and we will investigate and take corrective measures to prevent such issues in the future. Sincerely, Hotel Manager

8/10 Buono

Steve

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location and easy parking.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the location and found our parking facilities convenient. Your positive comments are truly encouraging. We also value your input on areas that may need improvement. If you could provide more details on any negative points, it would be immensely helpful in addressing and enhancing our services. We look forward to the opportunity of hosting you again.Sincerely, Hotel Manager

6/10 Soddisfacente

Denise

Mi è piaciuto: Pulizia e personale e servizio
We checked in easily, but our "non smoking" room smelled like cigarette smoke. The free breakfast was mostly good, but I needed to open 5 peanut butter packets to find one that was spreadable, the others being the consistency of oily salt water taffy.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that the check-in process was smooth and that you found the free breakfast mostly good. However, we sincerely apologize for the inconvenience caused by the cigarette smoke smell in your "non-smoking" room. We understand the importance of a comfortable stay, and we will address this issue promptly. Additionally, we appreciate your feedback regarding the peanut butter packets, and we will work on improving the quality of our amenities. Your insights are valuable to us, and we hope to welcome you back for a more satisfying stay in the future.Sincerely, Hotel Manager

4/10 Scarso

Donna

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Our room was not as clean as it should have been. Hair still in tub and sink when we got there. No extra blankets anywhere to be found in room. Please dont get me started about the lack of coffee or the cold coffee ever single morning. We probably wont be back.
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the cleanliness issues and the inconvenience with the amenities. Your comments are important, and we'll address these concerns to enhance our services. We appreciate your honesty and hope to have the chance to welcome you back for a better experience.Sincerely, Hotel Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Guest,Thank you for your fantastic rating! We are delighted to hear that you had a perfect experience during your stay. If you have any specific feedback or suggestions, please feel free to share. We look forward to hosting you again for another wonderful visit.Sincerely, Hotel Manager

2/10 Terribile

lynn, Shoreview

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
At 11;00 it became apparent that a lot of very loud guests came. Loud laughing, screaming, women, children, men doors slamming. This continues for several hours. Got hardly any sleep. The noise was in my hallway, and it was actually quite frightening
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Guest,We sincerely apologize for the disturbance you experienced during your stay. Your comfort and a peaceful environment are a top priority for us, and we regret that the loud behavior of other guests disrupted your sleep. We take this matter seriously and will address it to ensure a more serene atmosphere for all our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience during any future visits.Sincerely, Hotel Manager

10/10 Eccellente

Michael, Hermantown

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Guest,Thank you for taking the time to share your positive feedback. We're thrilled to hear that you had a 5-star experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please let us know. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

8/10 Buono

Marbin

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 29 gen 2024
Dear Guest,Thank you for sharing your review with us. We're pleased to learn that you had a positive experience during your stay. Your satisfaction is our priority. We would appreciate it if you could provide more details about both positive and negative aspects of your stay. Your insights will help us further enhance our services and ensure a memorable experience for all our guests.Sincerely, Hotel Manager

6/10 Soddisfacente

Chris

Viaggio di coppia
Mi è piaciuto: Pulizia
About average hotel overall. But incedible terribly uncomfortable mattresses.
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Beth

Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
room description it had a bath tub whole reason
Soggiorno di 1 notte a novembre 2023

4/10 Scarso

thao

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Very rude staff. The gentleman at the counter was very rude and unprofessional. When i got there the gentleman was sitting by the customer dining area eating. He did not care that his customers just walked in to check into their rooms. Its as though they don’t appreciate or want your business. He gave me attitude for no reason. As if I am disturbing his meal. Very dirty rooms. Spider webs and unclean mirrors. The water pipe from the tub was squealing! Run down building. I would not recommend this location. Spend a bit more for better service and cleanliness. I hope you don’t make the same mistake as we did by booking here. Definitely not handicap accessible good luck if you have family memebers who are in a wheel chair.
Soggiorno di 2 notti a novembre 2023

8/10 Buono

Paula

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff are exceptionally accommodating.
Soggiorno di 1 notte a ottobre 2023

2/10 Terribile

Amy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Lime and rust everywhere in bathroom Hair hanging from towels that hadent been used. The hinge lock, half of it was missing. The curtains were shredded like someone took a knife to both parts of the sheer curtains. In the second room half the curtain was just missing. Some random stain mark on the wall. Heating unit in one room didnt work. Made a constant screeching noise. Tv went in and out. I also purchased time in the conference room which had a broken clock, the fridge didnt work at all. Wouldnt get cold, had hair and what looked like mold in it. Smelled bad. The solve for this, make every excuse. Tell me they couldnt get good help. Tell me I should have reported everything sooner, disclose a disability of an employee, and give me $30 off each room fee. At that point I was too tired and spent to argue about anything, took the credit and left. LESSON LEARNED DO NOT STAY HERE unless you dont care.
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Paul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel to stay at clean with friendly service. The loss of a star is due to the bed being as hard as a board.
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

See

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Great price
Was the right price on short notice. I checked in late, got to the room and was unable to connect to the wifi. No instructions on how to connect. Was late so I used my mobile hotspot. Next morning breakfast was ok. The juice dispenser was inop, so no juice.
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Mitchell

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was really quiet and the hotel rooms were clean. The bed was stiff but other than that everything else was good!

8/10 Buono

Mark

Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Charlie, Omaha

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I've stayed here before and had a better experience. Overall, the hot tub was barely lukewarm, the sauna was out of service, and our room was not stocked with towels or soap after cleaning. The fireplace also did not work.
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Susan

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Like it
Convenient location to main roads, to restaurants and gas stations.
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Randy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Kathleen

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Bugs in the room. Battery in the smoke detector needed to be changed at 3 AM. Sink was plugged. Run down very slow. Toilet almost overflowed for no reason when flushed. Screen on window was tore so bugs were getting in the room very easy. Bad experience there!!!! Staff tried to help. Most of this should have been taken care of before they put someone in the room. Not at 3 in the morning etc!!!!!😳👎
Soggiorno di 3 notti a ottobre 2023

6/10 Soddisfacente

Shawn, kansas City

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Hair dryer didn't work. Never brought another.
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Nora

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a ottobre 2023

6/10 Soddisfacente

Kimberley

Viaggio con la famiglia
Non mi è piaciuto: Comfort della camera
Check in was fine. Room was spacious. The bed wasn’t the most comfortable but it was alright. Staff were not very visible and not very accommodating. They seemed very focused on saying “no” without providing a reason or an alternative.
Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Amy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
I booked this hotel because they had a hot tub and sauna. I was looking forward to relaxing after a long day. The hot tub was maybe 94 degrees, of which my bath water is hotter. Went to the sauna on October 7th, and 2023, it wouldn’t turn on, then I noticed the sign on the door saying closed for the summer season, well it’s not summer. So for me it was disappointing. The entrance was a cabin feel and welcoming. The rooms are out dated and dirt in all corners of the bathroom. So my review is, if you are Looking for a hotel with the amenities they list, this is not the one. You’ll end up disappointed, if you need just a place to sleep, this would do the job.
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Elizabeth

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
I stayed in the premier suite which has a separate living room, fireplace and jacuzzi tub. It was spacious and nice. The hotel carpet inside the room and out could definitely use an upgrade. Breakfast was sub par. Your basic hotel spread.
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

JENNIFER, Belvidere

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property is old and in need of updating.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Kim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023

6/10 Soddisfacente

Leah

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Michael

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Ok don’t expect much
Outside could benefit from updates. Room was ok. Design itself is poor. Missing toilet paper holder. Missing toilet paper had to go ask for a roll. Cable box was completely disconnected. Missing mirror from wall. Waited 10 minutes for front desk to check me in at 4:00pm
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Shelly

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were put in a room where none of the lights worked. We went back to the front desk, and they put us in a different room. 9nly half of the lights worked. They was a bug in the bed. A clump of hair in the " clean" shower towel, hair in the tub. Huge hole in the wall. Floor was wet and sticky. Ho tub, had barely warm water. Sauna was broken. Unfriendly staff. They would notl et us change rooms again, or refund money.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Dianna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Staff was friendly
Soggiorno di 2 notti a settembre 2023

6/10 Soddisfacente

Roxane

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
This property needs to be cleaned. The hot tub was dirty. Rugs in lobby needed to be cleaned. Room was pretty clean. Air conditioner was quiet and worked good.
Soggiorno di 3 notti ad agosto 2023

10/10 Eccellente

Pamela

Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Blythe

Soggiorno di 1 notte ad agosto 2023

6/10 Soddisfacente

Nate

Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Palmer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
My room was extremely clean and neat!!!
Soggiorno di 1 notte ad agosto 2023