Suite, 2 letti queen | Biancheria da letto di alta qualità, una cassaforte in camera

Recensioni per Holiday Inn Express & Suites Eden Prairie – Minneapolis, an IHG Hotel

3 out of 5

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 24 su 31 recensioni" "
Valutazione di 8 - Buono. 5 su 31 recensioni" "
Valutazione di 6 - Soddisfacente. 1 su 31 recensioni" "
Valutazione di 4 - Scarso. 0 su 31 recensioni" "
Valutazione di 2 - Terribile. 1 su 31 recensioni" "

9,6/10

Pulizia

9,6/10

Personale e servizio

9,8/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

DANH H

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient and safe
Soggiorno di 2 notti ad aprile 2024
Risposta di R.K., il giorno 29 apr 2024
Thank you for sharing your feedback with us! We're glad to hear that you found your stay with us to be both convenient and safe. Providing a secure environment for our guests is a top priority, so we're happy to know that you felt comfortable during your time here.If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your support and look forward to welcoming you back for another pleasant stay in the future.

10/10 Eccellente

Rick

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean. Newly remodeled rooms.
Soggiorno di 1 notte ad aprile 2024
Risposta di R.K., il giorno 22 apr 2024
Thank you so much for taking the time to share your experience! We're glad to hear that you enjoyed our newly remodeled rooms and found them to be clean. Providing a comfortable and inviting space for our guests is always our top priority. We hope to have the pleasure of welcoming you back soon for another fantastic stay! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Eccellente

Hnub

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable stay, we booked the suite with 2 queen beds. Check-in staff was very nice. Loved the bathroom lighting in our room (UV light?). Great breakfast! Kids loved the room & breakfast options too.
Soggiorno di 1 notte ad aprile 2024
Risposta di R.K., il giorno 22 apr 2024
We're delighted to hear that you had a comfortable stay with us! Our suites with two queen beds are indeed perfect for families or larger groups, and we're happy that you found them to your liking. Our check-in staff takes great pride in providing friendly and efficient service, and we're glad to hear that they made a positive impression on you.Regarding the bathroom lighting, we're pleased that you enjoyed it! While it's not UV light (which can be harmful), we've designed our lighting to create a pleasant and well-lit environment for our guests.It's wonderful to hear that both you and your kids enjoyed our breakfast options! We strive to offer a variety of choices to cater to different tastes and preferences.Thank you for sharing your experience, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Eccellente

Kimberley

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
I have no complaints. Housekeeping checked on us every day for needed items. Breakfast was good easy access to rooms. Price was reasonable. Thank you for a great stay!
Soggiorno di 3 notti ad aprile 2024
Risposta di R.K., il giorno 22 apr 2024
Thank you so much for your kind words! We're happy to hear that you had such a positive experience during your stay with us. Our housekeeping team takes great pride in ensuring that our guests have everything they need for a comfortable stay, and we're glad to hear that they checked in with you regularly.We're also happy that you enjoyed our breakfast offerings and found them convenient, as well as our easy access to the rooms. Providing a seamless and enjoyable experience for our guests is always our goal.Thank you for choosing to stay with us, and we look forward to welcoming you back again in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

8/10 Buono

Wanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My stay was great!
Soggiorno di 1 notte ad aprile 2024
Risposta di R.K., il giorno 22 apr 2024
We're glad to hear that you had a great stay with us! Thank you so much for sharing your positive experience. Providing exceptional service and a comfortable environment for our guests is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Eccellente

Martha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and spacious with 2 bathrooms!!!
Soggiorno di 1 notte ad aprile 2024
Risposta di R.K., il giorno 16 apr 2024
We're glad to hear that you enjoyed your stay with us! Providing a clean and spacious environment for our guests is a top priority, and we're delighted that you appreciated our efforts. Having two bathrooms in our popular 2 Queen Suites is definitely a convenience, and we're glad it added to your comfort during your time here. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great experience in the future!

10/10 Eccellente

Steve

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed here a couple of years ago and it was bad. Accidently booked it and was very impressed. They are still remodeling but the rooms are very nice and the gentleman that checked us in was very professional and friendly.
Soggiorno di 1 notte ad aprile 2024
Risposta di R.K., il giorno 16 apr 2024
We're truly grateful for your return visit and for giving us another chance to impress you! It's fantastic to hear that you noticed the improvements we've made since your last stay. Our ongoing remodeling efforts about installing new doors and locks aim to enhance the experience for all our guests, and we're happy that you found the rooms to be very nice this time around. Thank you for acknowledging the professionalism and friendliness of our staff member at check-in; we'll be sure to pass along your kind words. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon for another enjoyable stay!

8/10 Buono

Ali

Viaggio di coppia
Mi è piaciuto: Servizi
Checked early morning and everything was smooth except the receptionist was little bit slow, no enough towels was in the bathroom in my opinion, otherwise everything else was okay,
Soggiorno di 1 notte ad aprile 2024
Risposta di R.K., il giorno 16 apr 2024
We appreciate your feedback and are pleased to hear that your overall experience was satisfactory. However, we apologize for any inconvenience caused by the slow service at the reception and the shortage of towels in your bathroom. Your comments are valuable to us as we continuously strive to improve our service and amenities. Rest assured, we will address these issues promptly to ensure a smoother experience for our future guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Eccellente

Jamie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Updated and clean.
Soggiorno di 1 notte ad aprile 2024
Risposta di R.K., il giorno 5 apr 2024
Thank you so much for taking the time to leave us a 5-star review! We are glad to hear that you enjoyed your stay at our hotel. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts are appreciated.We look forward to welcoming you back on your next visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, feel free to share. We're always striving to make our guests' experiences even better.

10/10 Eccellente

Kari

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were incredibly friendly. The renovated spaces are lovely. Our room was comfortable, not extra spacious but ample room. Fitness center was nice. The exterior doesn’t look as up to do as the inside, but it was a nice stay.
Soggiorno di 1 notte a marzo 2024
Risposta di R.K., il giorno 28 mar 2024
Thank you for your review of our hotel! We're delighted to hear that you found our staff to be incredibly friendly and that you enjoyed the lovely renovated spaces throughout the property. We're also glad that your room provided ample comfort during your stay and that you found our fitness center to be nice.Thank you again for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!

10/10 Eccellente

Kristen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte a marzo 2024
Risposta di R.K., il giorno 23 mar 2024
Dear Kristen,Thank you for taking the time to leave us a 5-star rating! We're delighted to hear that you enjoyed your stay with us. Our team works hard to ensure that every guest has a memorable experience, and it's always rewarding to receive positive feedback.If there's anything specific you loved about your stay or any suggestions you have for how we can make your next visit even better, please don't hesitate to let us know. We're here to ensure that your future stays with us are nothing short of exceptional.We look forward to welcoming you back soon!

6/10 Soddisfacente

Cindy

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di R.K., il giorno 19 mar 2024
Dear Cindy,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, and we're always looking for ways to enhance the experience for our guests.If there's anything specific you'd like to share with us regarding your stay, please don't hesitate to reach out. We value your input and strive to make every guest's experience exceptional.We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Eccellente

Matiyha

Soggiorno di 3 notti a marzo 2024
Risposta di R.K., il giorno 5 apr 2024
Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you enjoyed your stay. If there's anything specific you loved about your experience, or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back in the future!

10/10 Eccellente

Lindi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best hotel experience we have had in a very long time. Very friendly and attentive staff. Clean and updated rooms. Our suite actually had two bathrooms! The beds were very comfortable. The pull-out bed was brand new.
Soggiorno di 2 notti a marzo 2024
Risposta di R.K., il giorno 11 mar 2024
Dear Lindi,Thank you for sharing your fantastic experience with us! We're delighted to hear that you enjoyed your stay and found our staff to be friendly and attentive. It's wonderful to know that our clean, updated rooms and comfortable beds met your expectations, and we're glad you appreciated the added convenience of having two bathrooms in your suite. We're thrilled that you found the pull-out bed to be brand new and comfortable as well. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future!

10/10 Eccellente

Lexus

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great price for this place! Very clean, safe, and great staff.
Soggiorno di 1 notte a marzo 2024
Risposta di R.K., il giorno 3 mar 2024
We're thrilled to hear that you enjoyed your stay with us! Providing a clean and safe environment, along with exceptional service from our staff, is our top priority. Thank you for taking the time to share your positive experience, and we look forward to welcoming you back again soon!

10/10 Eccellente

Prakash Rao

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.
Soggiorno di 3 notti a febbraio 2024
Risposta di R.K., il giorno 15 feb 2024
Dear Rao,Thank you for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay with us and that our hotel's location, clean rooms, and pleasant ambiance met your expectations.We are especially grateful for your kind words regarding our staff. Providing exceptional service is our top priority, and we take great pride in ensuring that every guest feels welcome and well taken care of during their time with us. It's heartwarming to know that our team's dedication to hospitality made a positive impact on your stay. We will be sure to pass along your compliments to our staff members—they will be delighted to hear that their efforts are appreciated.We genuinely appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Buono

Takashi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di R.K., il giorno 31 gen 2024
Dear Takashi,Thank you for taking the time to provide us with a 4-star rating. We appreciate your choice to stay at our hotel, and we're pleased to hear that you had a positive experience.While we noticed that you didn't leave specific comments, we understand that everyone's preferences and experiences vary. If there are any specific aspects of your stay that stood out to you or if you have any suggestions on how we can further improve, please feel free to share your thoughts with us.Your feedback is invaluable, and it helps us continue to provide excellent service to all our guests. We hope to have the pleasure of welcoming you back in the future and ensuring your stay is even more enjoyable.Thank you once again for choosing Holiday inn Express & Suites Eden Prairie.

8/10 Buono

Deborah

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Eden Prairie Hotel turns into Holiday Inn Express
I have been staying here once/month since April 2023, during all its remodeling. Looks much better now than when it was a construction zone -- looking like a 3rd world country! But the room doors, at least on the 3rd floor, still need some attention. Many paint/plaster splashes, and yucky looking sticker residue from past room numbers. Very disappointed that a recycling bin isn't offered in each room as is common in so many other hotel chains. And that compostable plates, cups and serving ware aren't offered at breakfast, along with a compost bin. But please tell the desk staff they need to bathe! The man who checked me in on Thurs. night, 1/18, while very nice, had terrible B.O.! Lastly, you need to update your Google listing. GPS doesn't know you exist, and it's frustrating to use Google Maps.
Soggiorno di 3 notti a gennaio 2024
Risposta di R.K., il giorno 22 gen 2024
I appreciate your feedback and will certainly pass it along to the relevant departments for improvement. Your observations regarding the room doors, recycling bins, compostable items are valuable insights that can contribute to enhancing the overall guest experience. I just want to let you know very soon we going to change our all doors and locks as well.I'll ensure that your comments are forwarded to the related department so that they can address the issues you've mentioned. Additionally, I'll notify them about the need to update the Google listing to improve visibility on navigation apps. trust me we are working on it and hoping to update very soon.Thank you for taking the time to share your thoughts, and I hope your future stays at the hotel are more satisfying. If you have any other concerns or specific requests, feel free to let me know, and I'll do my best to assist.

10/10 Eccellente

Jennifer, Houston

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a gennaio 2024
Risposta di R.K., il giorno 13 gen 2024
Thank you for your excellent review. It looks like your experience with us made your trip more memorable, We are stoked to earn your recommendation. Know that our entire team would be happy to welcome you back to our hotel. We hope your next visit is just around the corner, and we wish you safe travels always.

10/10 Eccellente

Olufemi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di R.K., il giorno 15 feb 2024
Dear Olufemi,Thank you for taking the time to leave us a five-star review! We greatly appreciate your positive rating and are thrilled to hear that you enjoyed your stay with us.Your satisfaction is our top priority, and we're delighted that everything met or exceeded your expectations during your time at our hotel. If there's anything specific you particularly enjoyed about your stay, or if you have any feedback or suggestions for us, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another excellent experience in the future!