Facciata della struttura

Recensioni per Fortune Select Exotica Navi Mumbai

4.5 out of 5
Fortune Select Exotica Navi Mumbai
Plot 16, Sector 19 - D, Vashi, Navi Mumbai, Maharashtra

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 30 su 89 recensioni" "
Valutazione di 8 - Buono. 28 su 89 recensioni" "
Valutazione di 6 - Soddisfacente. 16 su 89 recensioni" "
Valutazione di 4 - Scarso. 8 su 89 recensioni" "
Valutazione di 2 - Terribile. 7 su 89 recensioni" "

7,8/10

Pulizia

7,6/10

Personale e servizio

7,6/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Marcacci

Non mi è piaciuto: Condizioni e dotazioni della struttura
Just a normal Hotel
I remained in this hotel for one night is an ITC member but nothing of the ITC The check in and checkout is sufficient prompt . The rooms are not so much big and also no so well take care. The Indian restaurant doesn’t look well and also is to much dark the food is very normal I have tested also the mutton kolapuri and not was so spicy. The breakfast is various but the Indian typical as iddli and dosa are no so good. They offer a very good business center for meet people and have a discussion in good and reserved space.
Risposta di Front Office Manager, il giorno 17 lug 2020
Dear Sir, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm Regards, Seeraj Shejwalkar

8/10 Buono

Murali

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Nice hotel. Convenient location. Front office staff manned by freshers and trainees. They seem overwhelmed and not adequately trained. Room service and cleaning personnel are efficient. Hotel is next to busy road and a wedding banquet hall in addition to construction site. Rooms need better sound proofing. Overall it’s ok.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 9 feb 2024
Dear Murali, Greetings from Fortune Select Exotica!! We appreciate you taking the time to share your feedback, as it is essential for our continued improvement. It's great to hear that you find our hotel to be in a convenient location and our room service and cleaning staff to be efficient. We acknowledge your points about our front office staff and will consider this as a call to enhance our training programs to ensure our guests receive the best level of service. We're also grateful for your comments regarding the noise levels. Rest assured, your concerns have been noted and we will look into finding effective soundproofing solutions in our rooms. We're committed to enhancing our overall operations based on feedback such as yours. Kind Regards,Amit ChawlaGeneral Manager

10/10 Eccellente

Gaurav

Soggiorno di 2 notti a novembre 2023

8/10 Buono

Bhoopesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 4 nov 2023
Dear Mr. Bhoopesh, It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service.It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Amit ChawlaGeneral Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 5 set 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

10/10 Eccellente

Adi

Soggiorno di 1 notte a giugno 2023
Risposta di Fortune Select Exotia Navi Mumbai, il giorno 12 lug 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

10/10 Eccellente

ZOHEB

Soggiorno di 1 notte a maggio 2023
Risposta di Fortune Select Exotica Navi Mumbai, il giorno 12 lug 2023
Dear Guest,It was a pleasure having you with us at Fortune Select Exotica , Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai. Kind Regards,Ajay SharmaGeneral Manager

8/10 Buono

Sunil

Soggiorno di 4 notti a maggio 2023
Risposta di Ajay Sharma-General Manager , il giorno 13 mag 2023
Dear Guest,It was a pleasure having you stay with us at Fortune Select Exotica ,Navi Mumbai.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,Ajay SharmaGeneral Manager

10/10 Eccellente

Norma

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff overall is great . They do anything to make you feel at home . Hotel rooms need a little updating but over all good . Very clean. Happy customer.
Soggiorno di 6 notti a ottobre 2022
Risposta di Atul Singh, il giorno 20 ott 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

4/10 Scarso

Dominique

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a ottobre 2022
Risposta di Front office manager, il giorno 11 ott 2022
Thank you for rating.

6/10 Soddisfacente

dror

Soggiorno di 12 notti a settembre 2022
Risposta di Front office manager, il giorno 11 ott 2022
Thank you for your rate.

2/10 Terribile

jean baptiste

Soggiorno di 1 notte ad agosto 2022
Risposta di Rajesh , il giorno 29 ago 2022
Thank You for the feedback

10/10 Eccellente

Janavi

Soggiorno di 1 notte ad agosto 2022
Risposta di Peter , il giorno 20 ago 2022
Dear Ms. JanaviNamaste!!!Thank you for patronizing Nakshatra at Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform.We are delighted that you have enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the food and the services provided by our team members, Shekhar and Yogeshi, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests.We thank you for your feedback and look forward to welcoming you back to Fortune Select Exotica, Navi Mumbai.

8/10 Buono

HIROSHI

Soggiorno di 1 notte a maggio 2022
Risposta di Nityanand Patil, il giorno 6 giu 2022
ear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

10/10 Eccellente

Inderdeep

Soggiorno di 4 notti a maggio 2022
Risposta di Nityanand Patil, il giorno 6 giu 2022
ear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

10/10 Eccellente

Inderdeep

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The staff is good and responsive. Rooms are comfortable. The isle of non smoking floors though has a lot of smell of smoking. Location of the hotel is very good.
Soggiorno di 4 notti ad aprile 2022
Risposta di Nityanand Patil, il giorno 12 mag 2022
Dear Mr. Inderdeep, Namaste!!! Thank you for choosing to patronize Fortune Select Exotica,Navi Mumbai and taking time out to share your feedback on this social platform. We are delighted that you enjoyed your experience with us as much as we enjoyed being at your service. We have also noted your appreciation of the services provided by our team members, Lavish Mangale, Mahesh Sawale and Nitesh Jadhav, and are conveying your appreciation to them. It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavor to offer a better experience to all our guests. We thank you for your continued patronage of Fortune Select Exotica, Navi Mumbai. Kind regards Nityanand Patil Front Office Manager

8/10 Buono

WORLD

Soggiorno di 2 notti a marzo 2022
Risposta di Nityanand Patil, il giorno 14 apr 2022
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at fortune select exotica navi mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Warm Regards, Nityanand Patil Front Office Manager

8/10 Buono

Ajay

Soggiorno di 1 notte a febbraio 2022
Risposta di Nityanand Patil, il giorno 14 apr 2022
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for staying with us. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at fortune select exotica navi mumbai. In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding. Warm Regards, Nityanand Patil Front Office Manager

10/10 Eccellente

Manoj, Carol Stream

Soggiorno di 5 notti a febbraio 2022
Risposta di Rajesh Minhas, il giorno 23 lug 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

4/10 Scarso

PANKAJ

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
THERE WAS NO SUFFICIENT STAFF AT THE HOTEL AND THE ROOM SERVICE IS AVAILABALE ONLY UPTO 10:00PM. ROOMS WERE NOT SO BIGGER COMPARED TO THE PRICE AND NAME OF THE HOTEL. OVERALL IT WAS A WORST EXPERIENCE STAYING IN SUCH HOEL . INSTEAD I WOULD HAVE BOOKED THE PARK HOTEL RATHER THEN FORTUNE GROUP
Soggiorno di 1 notte a gennaio 2022
Risposta di Rajesh Minhas, il giorno 23 lug 2022
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards

10/10 Eccellente

ROHIT, Cupertino

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2021
Risposta di Rajesh Minhas, il giorno 23 lug 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

10/10 Eccellente

prashant

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a novembre 2021
Risposta di Rajesh Minhas, il giorno 23 lug 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

10/10 Eccellente

Yeshwant, seattle

Soggiorno di 1 notte ad agosto 2021
Risposta di Rajesh Minhas, il giorno 23 lug 2022
It was a pleasure having you stay with us at Fortune Select Exotica , Navi Mumbai. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you.

2/10 Terribile

Mahesh K

Soggiorno di 2 notti a luglio 2021
Risposta di Rajesh Minhas, il giorno 23 lug 2022
At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Select Exotica , Navi Mumbai. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Select Exotica , Navi Mumbai, it is our constant endeavor to provide you with high standards of personalized service and efficiency. We look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Regards

10/10 Eccellente

anand

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a maggio 2021
Risposta di Front Office Manager, il giorno 5 giu 2021
Dear Mr.Anand, Namaste ! It was a pleasure having you stay with us at Fortune Select Exotica Navi Mumbai, We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The Air conditioners never work there so it’s very suffocating in the room, complained multiple times but no result.
Soggiorno di 1 notte a gennaio 2021
Risposta di Front Office Manager, il giorno 15 gen 2021
Dear Guest, Warm greetings from all the team at Fortune Select Exotica Navi Mumbai, On behalf of the management of Fortune Select Exotica Navi Mumbai, I would like to thank you for sharing your feedback. At Fortune Select Exotica Navi Mumbai we strive to ensure that every guest is provided with the best possible service and attention. I sincerely regret the inconvenience faced by you. We would request you to furnish your stay details to enable us train my colleagues for course correction. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select Exotica Navi Mumbai . In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you, Seeraj Shejwalkar

10/10 Eccellente

Abdul Matlub

Soggiorno di 3 notti a gennaio 2020

10/10 Eccellente

Anupama

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pleasant stay
Stayed for one night on a business trip. Very well appointed and clean and comfortable room, good location if you are at work at Navi Mumbai. Breakfast was great, and staff very helpful. I would definitely recommend.
Soggiorno di 1 notte a gennaio 2020
Risposta di Front Office Manager, il giorno 11 feb 2020
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent Service
Amazing service from all the staff. They ensured that the room was comfortable and they were courteous throughout the stay.
Soggiorno di 1 notte a gennaio 2020
Risposta di Front Office Manager, il giorno 11 feb 2020
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 Eccellente

Matthias

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good and fast check-in. Friendly employees. Clean Rooms. Good safety.
Soggiorno di 2 notti a gennaio 2020
Risposta di Front Office Manager, il giorno 14 gen 2020
Dear Mr.Matthias, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice and for your review. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Regards, Seeraj Shejwalkar

2/10 Terribile

Manoj

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2019
Risposta di Front Office Manager, il giorno 7 gen 2020
Dear Mr.Manoj, Greetings From Fortune Select Exotica, Navi Mumbai! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice Hotel and Nice service
Good hotel... Need to improve in cleanliness. Very good hospitality. Overall good hotel.
Soggiorno di 2 notti a dicembre 2019
Risposta di Front Office Manager, il giorno 19 dic 2019
Dear Guest, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

2/10 Terribile

Manjunath

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2019
Risposta di Front Office Manager, il giorno 19 dic 2019
Dear Mr.Desai, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
value for money in navi mumbai. absolutely very friendly staff
Soggiorno di 3 notti a novembre 2019
Risposta di Front Office Manager, il giorno 19 dic 2019
Dear Sir, Namaste! Thank you for choosing Fortune Select Exotica,Navi Mumbai as your preferred choice. It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your recent visit and glad to note that our ambassadors ensured a smooth flow of events for you and that they manage to exceed your expectations. My team assure you of our best services at all times. We look forward to welcoming you again soon and hope that Fortune Select Exotica, Navi Mumbai remains your preferred hotel on all your future visits to Mumbai. Warm Regards, Seeraj Shejwalkar

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 6 notti a novembre 2019
Risposta di Front Office Manager, il giorno 3 gen 2020
Dear Sir, Greetings From Fortune Select Exotica, Navi Mumbai! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologize for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Service below par. Everywhere in the hotel. Staff poorly trained and de-motivated. Only exceptions were security and front desk
Soggiorno di 1 notte a novembre 2019
Risposta di Front Office Manager, il giorno 2 dic 2019
Dear Guest, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Regards, Seeraj Shejwalkar

8/10 Buono

Viaggiatore verificato

Soggiorno di 1 notte ad agosto 2019

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2019
Risposta di Naman Sharma, il giorno 22 ago 2019
Thankyou :)

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Was good. Food, especially the buffet could be improved. The area around swimming pool is not so clean and would need a facelift.
Soggiorno di 3 notti a luglio 2019
Risposta di Seeraj Shejwalkar, il giorno 13 ago 2019
Dear Sir, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future.

6/10 Soddisfacente

Mike

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
原訂一大床, chick in 變成兩小床,早餐也都沒太多變化,待改進
Soggiorno di 11 notti a giugno 2019
Risposta di Front Office Manager, il giorno 24 giu 2019
Dear Mike, Greetings From Fortune Select Exotica, Navi Mumbai!! On the outset, I would like to thank you for sharing your valuable feedback with us. Whilst I sincerely apologise for the inconvenience caused to you, may I also take this as an opportunity to request you to view this incident in isolation. As I write to you, I am discussing the concern raised by you with my respective team members and would like to assure you that immediate corrective action will be taken. I do hope you would be kind enough to give us another opportunity whereby we would like to display our hospitality at its best and win your confidence over again. Myself and my team look forward in welcoming you back, hopefully in a not too distant future. Warm regards, Seeraj Shejwalkar

8/10 Buono

MK

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property and well maintained. Located in good location.
Soggiorno di 1 notte a giugno 2019
Risposta di Front Office Manager, il giorno 17 giu 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 3 notti a maggio 2019
Risposta di Front Office Manager, il giorno 23 mag 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

8/10 Buono

Kumaran

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2019
Risposta di Assistant Front Office Manager, il giorno 19 apr 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! My team and myself look forward to welcome you back at Fortune Select Exotica. Warm Regards,

8/10 Buono

Mukesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel in Navi Mumbai
Frequent traveler to Navi Mumbai and one of the good hotel in the area. Rooms are decent, breakfast is okay and can include more options. Excellent staff.
Soggiorno di 2 notti a marzo 2019
Risposta di Naman Sharma, il giorno 19 mar 2019
Dear Sir, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica.

8/10 Buono

Navin, San Francisco, CA

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to all our family members in Navi Mumbai. Only issue was we smelt smoke in the hallways
Soggiorno di 4 notti a febbraio 2019
Risposta di Front Office Manager, il giorno 5 mar 2019
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2018
Risposta di Front Office Manager, il giorno 26 dic 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

10/10 Eccellente

RG

Mi è piaciuto: Pulizia e personale e servizio
The staff was amazing. Everyone was so helpful and welcoming. The accommodations were pleasant. We really enjoyed our stay.
Soggiorno di 8 notti a dicembre 2018
Risposta di Front Office Manager, il giorno 26 dic 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar

2/10 Terribile

Asif

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Poor Staff Behaviour
The manager at reception tried to overcharge me on two occasions. They denied that payment was already made through hotels.com, and tried to harass us to make the same payment twice. Also behaviour was poor and unprofessional.
Soggiorno di 2 notti a dicembre 2018
Risposta di Front Office Manager , il giorno 19 dic 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Thanking you, Seeraj Shejwalkar Front Office Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Alcohol bills should be converted into Food. The cheout billing was really slow. The manuvering for entry of vehicle was difficult with very steep and narrow road up to the main portico
Soggiorno di 2 notti a novembre 2018
Risposta di Front Office Manager, il giorno 21 dic 2018
Dear Guest, Greetings ! The Fortune Select Exotica, Navi Mumbai!! We cannot change alcohol bill to food bills as it is not approved by our audit team,also we have recently reworked our entrance so that the cars can turn smoothly.Your valuable feedback is important to us. My team and myself look forward to welcome you back at Fortune Select Exotica. Thanking you, Seeraj Shejwalkar Front Office Manager

8/10 Buono

Viaggiatore verificato

Soggiorno di 1 notte a novembre 2018
Risposta di Front Office Manager, il giorno 20 nov 2018
Dear Sir, Greetings ! The Fortune Select Exotica, Navi Mumbai!! On the onset, I along with my team would like to thank you for taking your valuable time out and sharing your views and valuable feedback with us. This definitely gives us an opportunity to reflect on ourselves and improve where required! We are delighted to know that we were able to meet up to your expectations during your visit at our property. My team and myself look forward to welcome you back at Fortune Select Exotica. Regards, Seeraj Shejwalkar Front Office Manager