Esterni

Recensioni per Aerotel - Airport Transit Hotel

3.5 out of 5
Aerotel - Airport Transit Hotel
Level 5, Departures, Within Secured Area, Passenger Terminal Building, Muscat Intl, Muscat

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 130 su 272 recensioni" "
Valutazione di 8 - Buono. 68 su 272 recensioni" "
Valutazione di 6 - Soddisfacente. 31 su 272 recensioni" "
Valutazione di 4 - Scarso. 15 su 272 recensioni" "
Valutazione di 2 - Terribile. 28 su 272 recensioni" "

8,8/10

Pulizia

8,2/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Barbara

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Per uno scalo lungo all’aeroporto è perfetto! Il letto è molto comodo. Lasciano un po’ a desiderare colazione e pulizia.
Soggiorno di 1 notte a gennaio 2024
Risposta di Navneet Singh, il giorno 28 gen 2024
Dear Barbara,Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. Your feedback has made us aware of the areas where we should strive to keep up and areas where we need to improve. We have noted your deep concern and have taken the necessary steps to overcome such reoccurrence. We will look forward to serve you and your loved one soon. Thanking you, Aerotel- Team- Muscat.

2/10 Terribile

Francesco

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a novembre 2023
Risposta di Navneet Singh. , il giorno 9 dic 2023
Dear Mr. Francesco, Greetings of the day!Your willingness to share your stay experience with us of great help to us as it makes us aware - where we need to focus more on meeting our guest satisfaction. Kindly accept our sincere apologies for not meeting your expectation, however we assure to over come the same. We do hope that you will give us further opportunity to serve you with joy and make your travel experience better. Thanking you, Best Regards, Aerotel- Muscat Team.

10/10 Eccellente

Pier Angelo

Soggiorno di 1 notte ad agosto 2023
Risposta di Navneet Singh , il giorno 18 set 2023
Dear Mr. Angelo, Thank you very much for taking the time to share your valuable feedback with us and rating us on the best of scoring digits in all our scale of judgement to our service quality. I hope that we might have the opportunity to welcome you back at our Aerotel Muscat.Thanking you, Best Regards, Aerotel- Muscat Team.

6/10 Soddisfacente

Grazia

Viaggio con la famiglia
Mi è piaciuto: Servizi
There was no swimmming pool nor gym club, all services were closed. Rooms were very quite, and bed comfortable. If you book x 3 you have to pay extra bed which is not very clear
Soggiorno di 1 notte ad agosto 2023
Risposta di Navneet Singh , il giorno 18 set 2023
Dear Mr. Grazia, Thank you very much for taking the time to share your valuable feedback with us. We take your feedback very seriously, as we rely on you, our valued guest, to tell us how we are doing and how we could better meet your needs. The mentioned issue has greatly alarmed us, regards to extra bed, however kindly note that extra beds can be purchased on additional cost. Moreover, our recreational area being non – operation has been updated in all our booking channels for our guest comfort, however your short fall experience will be deeply regretted. We will look forward to welcome you and your loved one in near future. Thanking you, Best Regards, Aerotel- Muscat Team

10/10 Eccellente

ROBERTO

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ok
Soggiorno di 1 notte ad aprile 2023
Risposta di Navneet Singh , il giorno 18 apr 2023
Dear Mr. Roberto, Greetings of the day!Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. Your feedback and higher rating really keeps the entire team motivated to serve the best of hospitality to all our guest. We as team will be glad to welcome you back in near future. Thanking you, Warm regards, Navneet Singh. Asst. Front Office Manager.

8/10 Buono

GIANLUCA

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Struttura molto comoda in quanto non devi uscire dall'aeroporto. La camera era molto spaziosa e pulita. Buono il ristorante. Il personale dell'hotel non proprio cortese, a fatica ti saluta.
Soggiorno di 1 notte a marzo 2023
Risposta di Navneet Singh , il giorno 5 apr 2023
Dear Gianluca, Greetings of the day !Thank you for sharing your valuable feedback post your stay at Aerotel- Muscat. As we relay on your responses , we have noted down your concern and will ensure proper training measure will be taken to avoid future reoccurrence.We as team will look forward to see you in near future. Thanking you, Warm Regards, Navneet Singh.Asst. Front Office Manager. 968 97984483.

10/10 Eccellente

Silvia

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfetta gentilissimi nessun problema 😁
Soggiorno di 1 notte a febbraio 2023
Risposta di Navneet Singh , il giorno 15 feb 2023
Dear Guest, Greetings of the day.We would like to thank you for rating us with higher number as it really helps the entire team to serve the best of comfort to all our guest. We as team will look forward to see you soon in near future. Thanking you, Warm Regards, Navneet Singh. Asst. Front office Manager. 968 97984483.

10/10 Eccellente

Daniele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
Clean and spacious room, full furnished and comfortable. Professional and kind waitress and staff at breakfast restaurant
Soggiorno di 1 notte a ottobre 2022

10/10 Eccellente

Franca

Soggiorno di 1 notte a settembre 2022
Risposta di Navneet Singh , il giorno 9 set 2022
Dear Valued Guest,Greetings of the day!Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. We certainly look forward to welcoming you back in the near future.Thanking you,Warm Regards,Navneet Singh. Asst. Front Office Manager.96 97984483

6/10 Soddisfacente

Enrico

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Ottimo soluzione per chi come noi ha dovuto fare uno scalo lungo a Mascate. Non occorre uscire dall'aeroporto, è al quinto piano dopo i controlli. Unico neo: arriviamo a mezzanotte e chiedo l'orario del check out. Mi viene detto e riconfermato le ore 06.00. In realtà era alle 09.00 quindi ho perso 3 ore in più di sonno che non avrebbero guastato
Soggiorno di 1 notte ad agosto 2022
Risposta di Navneet Singh , il giorno 16 ott 2022
Dear Valued Guest,Greetings of the day!Thank you very much for taking the time to post a review following your stay with us in Aerotel Muscat.We look forward to welcoming you back in the near future and we will try our utmost to make your stay more enjoyable. Thanking you,Warm Regards,Navneet Singh. Asst. Front Office Manager. 968 97984483

10/10 Eccellente

silvia maria luisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte ad agosto 2022
Risposta di Navneet Singh , il giorno 16 ott 2022
Dear Valued Guest,Greetings of the day!Thank you very much for taking the time to post a review following your stay with us in Aerotel Muscat.We look forward to welcoming you back in the near future and we will try our utmost to make your stay more enjoyable. Thanking you,Warm Regards,Navneet Singh. Asst. Front Office Manager. 968 97984483

6/10 Soddisfacente

noman

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2022
Risposta di Suzie, il giorno 16 gen 2022
Dear Valued Guest, Thank you for your time to share your valuable ratings with us following your stay at Aerotel Muscat. We look forward to welcoming you again in the future. Regards, Aerotel Team

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Camera sporca inoltre non si può entrare se non si ha il boarding pass, quindi pagate due notti fatte in stanza 30 min. Terribile e non consiglio
Soggiorno di 2 notti a febbraio 2020
Risposta di Regards,Aerotel Muscat Team , il giorno 7 mar 2020
Dear valued Guest, Greeting From Aerotel Muscat !! Thank you very much for highlighting your experience with us. We are extremely sorry to learn of your less than satisfactory experience. Please accept our sincere apologies that your stay was not quite as enjoyable as it should have been. We take great pride in the service/amenities/accommodations/environment provided in Aerotel Muscat. Therefore, the incident you have raised is definitely of great concern to us and please rest assured that corrective actions will be made and personally handled by myself, together in collaboration with our Operations Department.

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Everything was shining, the air scented, conveying a wonderful feeling of luxury
Soggiorno di 1 notte a febbraio 2019
Risposta di Regards, Aerotel Muscat Team, il giorno 26 feb 2019
Dear Valued Guest, Thank you for sharing your valuable feedback.

8/10 Buono

Viaggiatore verificato

Soggiorno di 1 notte a gennaio 2019
Risposta di Ekta, Aerotel Muscat Team, il giorno 28 gen 2019
Dear Valued Guest, Thanks for staying with us. We appreciate your feedback!

4/10 Scarso

Viaggiatore verificato

Non abbiamo potuto effettuare il check in in quanto l’hotel si trova nell’area transiti ed é accessibile unicamente da chi ha un biglietto in partenza dall’Aeroporto di Muscat nelle successive 24h e quindi non adatto a chi arriva nella notte a Muscat e intende riposare un paio d’ore qui.
Soggiorno di 1 notte a dicembre 2018
Risposta di Suzie, il giorno 17 feb 2021
Dear Valued Guest, Thank you very much for taking the time to share your valuable feedback with us. Regards, Aerotel Team

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2018
Risposta di Chankit, il giorno 30 dic 2018
Dear Valued Guest, Greetings from Aerotel Muscat! Thank you for your valuable feedback following your stay at Aerotel Muscat. We are pleased to learn that you benefitted from our services. Please note we will be duly sharing your comments with the operations department. Once again, thank you for taking the time to write to us. We do hope you will visit us again, as we consider it our privilege to serve you. Regards, Aerotel Muscat Team

2/10 Terribile

Andrea

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Inaccessibile!
Non prenotare questo hotel a meno che non intendiate restare nel terminal senza uscire a Muscat. L’hotel si trova al di là dei controlli di sicurezza ed è quindi inaccessibile una volta passata la dogana!
Soggiorno di 2 notti a novembre 2018
Risposta di Regards, Ekta, il giorno 11 dic 2018
Dear Valued Guest, We are extremely sorry to learn of your less than satisfactory experience. However since we are a transit hotel Aerotel is only accessible by Departure passengers.

10/10 Eccellente

Davidd, Palermo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo hitel
Struttura nuova, camera ampia. Incluso nel prezzo è purtroppo non specificato da nessuna parre oltre alla colazione c'è anche il pranzo o la cena.
Soggiorno di 1 notte a luglio 2018
Risposta di Aerotel Muscat, il giorno 23 lug 2018
Dear Valued Guest, Greetings from Aerotel Muscat! Thank you very much for taking the time to post a review following your stay with us in Aerotel Muscat. Please be assured your feedback will be shared with Operations Department. Customer feedback is what we rely on to continually enhance our standards and your suggestions have enabled us to know more what you, our guest, needs from us, so we could better meet your expectations. Once again, thank you for taking the time to write to us. We do hope you will visit us again, as we consider it our privilege to serve your needs. Assuring you the best of our services at all times. Best Regards, Aerotel Reservation Team

4/10 Scarso

hussein

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
When we reached there, the AC and TV were not working in the room allocated. Then, staff decided to change the room. They took us to a room and opened the door to find out it is occupied. This is not safe at all! Regarding food delivered, it wasn't good at all.
Soggiorno di 1 notte ad aprile 2024
Risposta di Navneet Singh , il giorno 21 apr 2024
Dear Hussein, Thank you very much for highlighting your experience with us, regards to your stay at Aerotel Muscat. Please accept our sincere apologies that your stay was not quite as enjoyable as it should have been. We take great pride in the service / amenities / accommodations / environment provided in Aerotel Muscat. Therefore, the incident you have raised is definitely of great concern to us and please rest assured that corrective actions will be made, in collaboration with our Operations Department Heads.We truly hope that your support for us will not be affected and we will have the privilege to serve your needs and welcome you back again.Best Regards, Aerotel Muscat Team.

2/10 Terribile

nigel

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Asif

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Navneet Singh , il giorno 21 mar 2024
Dear Asif, Your willingness to share your thoughts is much appreciated, regards to your stay at Aerotel- Muscat, and we do hope that you have thoroughly enjoyed staying with us. Your higher digit score keeps all of us energetic to serve best of travel experiences to all our guest. We look forward to welcoming you and your loved one back in the near future.Best Regards, Aerotel Muscat- Team.

10/10 Eccellente

MITSURU

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
good
Soggiorno di 1 notte a marzo 2024
Risposta di Navneet Singh, il giorno 14 mar 2024
Dear Mitsuru, It was and will always be our pleasure to welcome you at our Aerotel Muscat. Foremost we would like to thank you for appreciating our overall services, along with the hotel facilities, by ratings us on higher digits. We look forward to welcoming you back in the near future and we will try our utmost to make your stay more enjoyable. Thanking you, Best Regards, Aerotel Muscat Team.

2/10 Terribile

Ronald

Unfoŕunately we did not stay in hotel. Our luggage was not able to be transferred to our following flight. This meant we had to go through immigration and collect our suitcases and this meant that we could not re enter. We tried various options but due to location in building it was not possible therefore we did not benefit from getting use of hotel. I have re_read the info but for others information to be useful is make sure your luggage can be transfered.
Soggiorno di 1 notte a febbraio 2024
Risposta di Navneet Singh, il giorno 8 mar 2024
Dear Mr. Ronald, Thank you for choosing Aerotel Muscat, and sharing your valuable feedback.We extremely sorry to learn your less than satisfactory experience on our property location, however please note that property location, FAQs along with Mandated to avail hotel facilities are well updated in all our reservation channels for our guest comfort. We as a team will look forward for future opportunity and make your travel experience better. Best Regards, Aerotel- Muscat Team.

6/10 Soddisfacente

Nadia

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
C'est le seul hôtel dans l'aérogare donc les passagers avec une longue escale n'ont pas le choix. L'hôtel est ancien et les installations devraient être rénovées. Le petit déjeuner était servie dans le restaurant attenant à L'hôtel. La prestation est chère et les produits médiocre froid, sans saveur. Le personnel est reactif et professionnel.
Soggiorno di 1 notte a febbraio 2024
Risposta di Navneet Singh , il giorno 16 feb 2024
Dear Ms. Nadia, Thank you very much for taking the time to post a review following your stay with us in Aerotel Muscat.We much truly appreciate this as it makes us aware of the areas where we should strive to keep up and areas where we need to improve.Your highlighted concern will be reviewed extensively for further enhancement by Operations Department, and we will ensure to overcome the same. We hope that we might have the opportunity to welcome you back at our Aerotel Muscat.

4/10 Scarso

Walaa

Non mi è piaciuto: Condizioni e dotazioni della struttura
The property offered a multiple facility to use during your stay, unfortunately, all those services facilities are closed and was not available to use. As I mentioned in my previous review, the reception desk staff member was not welcome and rude to us. Thanks
Soggiorno di 1 notte a febbraio 2024
Risposta di Navneet Singh, il giorno 13 feb 2024
Dear Mr. Walaa, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. Please be assured your feedback will be shared with Operations Department for an internal review as only through your thoughtfulness are we able to reflect and improve our service for everyone.We would also like to update you that our recreational area is non operational at present, and same has been updated in all our reservation channels. The inconvenience caused to you due to this is deeply regrated.We hope that we might have the opportunity to welcome you back at our Aerotel Muscat, and serve you with the memorable experience.Thanking you, Aerotel Muscat Team.

2/10 Terribile

Tamkin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Disgusting: Beyond Belief!
I was taken to two rooms both of which were utterly disgusting. Hairs, dried mucus on the head board as well as stains and marks with hairs on the bed itself. Not even something I could stay in for over 20 mins. Had to leave and I demand a refund in full!
Soggiorno di 1 notte a gennaio 2024
Risposta di Navneet Singh. , il giorno 3 feb 2024
Dear Ms. Tamkin, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat.We are highly concerned to read that you are not impressed by our cleanliness standards. For which, our sincere apologies are extended for the inconvenience and disappointment caused to you. The mentioned issue has greatly alarmed us, and please be assured the incident is keenly reviewed extensively for further enhancement, to ensure no such reoccurrence.We do hope that we might have the opportunity to welcome you back in near future, and will ensure you that your next stay with us will be a truly memorable one.Thanking you,Best Regards, Aerotel Muscat Team.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Navneet Singh, il giorno 28 gen 2024
Dear Michael, Foremost- thank you for choosing Aerotel- Muscat for your stay and sharing your stay feedback, which reflects that you fully enjoyed staying with us. Your high digits scoring towards all parameters have motivated our entire team- to serve our guests delightfully. We will look forward to serve you and your loved one soon. Thanking you, Aerotel- Team- Muscat.

2/10 Terribile

Øystein

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Navneet Singh , il giorno 15 gen 2024
Dear Oystein, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. We have noted less scoring of yours – which seems like you had less than satisfactory experience this time for which, our sincere apologies are extended for the inconvenience and disappointment caused to you. I hope that we might have the opportunity to welcome you back in near future. Thanking you, Best Regards, Aerotel Team - Muscat.

8/10 Buono

Peter

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Schönes und sehr großes Zimmer mit Ausblick auf die angedockten Flugzeuge (auch mal spannend). Tolles, extrem stylisches Bad. Zugfreie Klimaanlage. Einziger Minuspunkt: Der Ablauf von der Dusche war so langsam, das nach zwei Minuten das Wasser überzulaufen drohte. Insgesamt ein tolles Hotel für den Transit
Soggiorno di 1 notte a gennaio 2024
Risposta di Navneet Singh , il giorno 15 gen 2024
Dear Peter, It was and will always be our pleasure to welcome you at our Aerotel Muscat.We would like to thank you for choosing your stay at Aerotel Muscat and we do hope that you have through enjoyed staying with us. Your positive response on our room, as well as overall service, has motivated our team to serve all our guest and make their travel better. We do have noted down your concern regards to water draining and we did take necessary steps to overcome and ensure no such reoccurrence. I hope that we might have the opportunity to welcome you back in near future. Thanking you, Best Regards, Aerotel Team - Muscat.

2/10 Terribile

Sharif Ul, Groveland

Soggiorno di 1 notte a dicembre 2023
Risposta di Navneet Singh. , il giorno 15 gen 2024
Dear Mr. Sharif, It was and will always be our pleasure to welcome you at our Aerotel Muscat.We have noted less scoring of yours – which seems like you had less than satisfactory experience this time for which, our sincere apologies are extended for the inconvenience and disappointment caused to you. I hope that we might have the opportunity to welcome you back in near future. Thanking you, Best Regards, Aerotel Team - Muscat.

10/10 Eccellente

Jesper

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Navneet Singh, il giorno 9 gen 2024
Dear Ms. Jasper, Greetings of the day!Thank you very much for your valuable feedback following your stay at Aerotel, Muscat, as it really makes us aware we are doing good and where we need to improve. Your high digit scoring really makes us feel that you have enjoyed staying with us to the fullest.We will look forward for future opportunity- where we can serve you soon. Thanking you, Warm Regards. Aerotel –Team

10/10 Eccellente

Lorraine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Restful Night - Long Layover
The hotel room was beautiful. Very spacious and modern. The shower area is very nice - glass doors are a lovely touch, again, very modern. The room was clean. The bed very comfortable. The only issue I had was that there was no soap to wash my hands. However, there was shower gel and shampoo there. I would like to give a special mention to the restaurant situated next door. The young lady in there went out of her way to help me with my food. She even had the chef prepare bread for me specially. So, a big thank you to her. Customer service went above and beyond with this young lady. A very pleasant overnight stay at this hotel.
Soggiorno di 1 notte a gennaio 2024
Risposta di Navneet Singh, il giorno 9 gen 2024
Dear Ms. Lorraine, Greetings of the day!It was and will always be our pleasure to serve you and your loved one at Aerotel- Muscat and make them feel home away home.Thank you so much for appreciating our cleanliness standards, quality of bed comfort, along with our well trained staff on their dedicated job on guest satisfaction. We do have also noted down your inconvenience during shower, and do have taken necessary steps to overcome the same. Our entire team will look forward to serve you with best on comfort on your future stay with us. Thanking you, Warm Regards. Aerotel –Team

10/10 Eccellente

Hugh

Soggiorno di 1 notte a dicembre 2023
Risposta di Navneet Singh, il giorno 28 gen 2024
Dear Hugh, We would like to thank you for choosing Aerotel- Muscat as your preferred destination and sharing your stay feedback, which reflects that you fully enjoyed staying with us. Your high digits scoring towards our well-trained staff, cleanliness standards, property location, along with bed quality, have motivated our entire team- to set high standards and benchmarks, to make all guests feel at home away from home- while travelling. We will look forward to serve you and your loved one soon. Thanking you, Aerotel- Team- Muscat.

2/10 Terribile

Sajida

Soggiorno di 1 notte a novembre 2023
Risposta di Navneet Singh, il giorno 9 gen 2024
Dear Sajida, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. We are highly concerned to read that you are not impressed with your stay due to your less scoring, for which, our sincere apologies are extended for the inconvenience and disappointment caused to you. We as a team will look forward to welcome you back in near future. Thanking you, Warm Regards,Aerotel- Muscat Team.

6/10 Soddisfacente

Tuomas, Helsinki

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di Navneet Singh, il giorno 9 gen 2024
Dear Mr. TuomasGreetings of the day!Please be assured your feedback will be shared with Operations Department for an internal review. We would like to thank you for taking the time to share your feedback, as only through your thoughtfulness are we able to reflect and improve our service for everyone.We as team will look forward to welcome you back in near future. Thanking you, Aerotel- Muscat Team

10/10 Eccellente

Ali, Richmond

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was helpful while check inn.
Soggiorno di 1 notte a dicembre 2023
Risposta di Navneet Singh, il giorno 9 gen 2024
Dear Mr. Ali, Greetings of the day!Thank you very much for your valuable feedback following your stay at Aerotel, Muscat and appreciating our well trained staff's services. We do hope that you have enjoyed staying with us to the fullest. When your next travel brings you back to Muscat International Airport, please do contact us. Thanking you, Warm Regards. Aerotel –Team

8/10 Buono

sawsan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Navneet Singh, il giorno 9 dic 2023
Dear Mr. Sawsan,Thank you so much for choosing your stay with us and sharing your positive response on our service standards.Our entire team are committed to make yours and your loved ones travel experience better and we will look forward for an opportunity to ensure your stay is memorable once again. Thanking you, Best RegardsAerotel- Muscat Team.

4/10 Scarso

Patrice

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Terrible
From the reception , we are meeting a lady who scare me with her arrogance and rudeness, especially when l ask her to access my internet to check the reservation . I did sleep in my room like in a Fridge , after l call 2 times someone who wanted to help me with this AC ...it was terrible to feel so cold. More than 100 euro for 6 hours ...sometimes we think, we should be careful of our remarks when we experience it... Anyway the new person l meet when l left at 3.30 am , he was a very nice and smiling new person in charge in the reception.
Soggiorno di 1 notte a novembre 2023
Risposta di Navneet Singh, il giorno 12 nov 2023
Dear Ms. Patrice, Greetings of the day!Thank you for choosing Aerotel, Muscat, and taking the time to share your feedback, and only through your thoughtfulness are we able to reflect and improve our service for everyone.Please be assured your feedback will be shared with Operations Department head for an internal review, and overcome such of your experience. We would also like to inform you that- all our rooms are well equipped with thermostat to control room temperature, however which seems have been missedWe are looking forward to host you soon in near future and give you with the best of memories Thanking you, Warm Regards. Aerotel –Team

8/10 Buono

Hesham

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Pros: - Comfortable bed and pillow, quiet, dining options, friendly staff. Cons: - Glass doors for the toilet is absolutely inconvenient and not culturally appropriate to Many people. - Light control could be better designed and placed. - The room occupants better offered 2 access cards for convenience not only one. Other than that everything else was great.
Soggiorno di 1 notte a novembre 2023
Risposta di Navneet Singh, il giorno 12 nov 2023
Dear Hesham, Greetings of the day!Thank you for choosing Aerotel, Muscat. Please be assured your feedback will be shared with Operations Department for an internal review. We would like to thank you for taking the time to share your feedback, and only through your thoughtfulness are we able to reflect and improve our service for everyone.We are looking forward to host you soon in near future.Thanking you, Warm Regards. Aerotel –Team

10/10 Eccellente

Frank

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First 'layover' experience and it won't be the last. Been trying to figure out a way of dealing with the tedium of long-haul flights and this turned out to be the perfect way of breaking up the journey, grabbing some shut-eye and starting the 2nd leg refreshed. The Muscat Aerotel was great and exceeded expectations.
Soggiorno di 1 notte a novembre 2023
Risposta di Navneet Singh, il giorno 12 nov 2023
Dear Mr. Frank, Greetings of the day !It was and will always be our pleasure to see you are staying with, us, and we will put our best foot forward in creating a memorable experience all the time. We would like to thank you for your appreciation on our overall services and our entire team are motivated with the same.Hope to see you in upcoming future. Thanking you, Warm Regards, Aerotel- Muscat.

10/10 Eccellente

Valerij

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good hotel
Soggiorno di 1 notte a ottobre 2023
Risposta di Navneet Singh, il giorno 12 nov 2023
Dear Mr. Valerij, Greetings of the day !We would like to thank you for choosing your stay at Aerotel- Muscat and we do hope that you have enjoyed staying with the fullest. Our entire team here would look forward to serve you and your loved in near future.Thanking you, Warm Regards, Aerotel- Muscat. We would be

8/10 Buono

Dolat

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly, helpful staff. Clean spacious room and bathroom. Breakfast, lunch and dinner was included in my booking and was really good.
Soggiorno di 1 notte a settembre 2023
Risposta di Navneet Singh., il giorno 24 ott 2023
Dear Dolat,Thank you very much for taking the time to post a review of your recent experience at Aerotel Muscat. We are glad upon receiving your appreciation to our well-trained staffs, room size as well as buffet spread, as it really motivates all of us to go extra miles in serving the best of services that we are synonymous for. We look forward to welcoming you back soon to make your stay memorable.Thanking you, Regards, Aerotel Muscat- Team.

6/10 Soddisfacente

Neil

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a ottobre 2023
Risposta di Navneet Singh., il giorno 24 ott 2023
Dear Mr. Neil, It was and will always be our pleasure to welcome you at our Aerotel Muscat. We are glad to know that you liked our overall services, that we provided during your stay and you had the best of comfort during your stay with us. We do hope you will visit us again in upcoming future as team here is excited to serve you soon. Thanking you, Regards, Aerotel Muscat- Team.

10/10 Eccellente

Aspasia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Would absolutely do this everytime I transit in Muscat - worth every cent!
Soggiorno di 1 notte a ottobre 2023
Risposta di Navneet Singh., il giorno 24 ott 2023
Dear Ms. Aspasia,Thank you very much for your valuable feedback following your stay at Aerotel, Muscat. We would like to thank you as well for appreciating our well-trained staff, Cleanliness Standards, property location, overall hotel facilities, quality of comfort, as well value for money along with bed comfort by sharing your high digits rating to us. We do hope that we might have the opportunity to welcome you back at our Aerotel Muscat.Thanking you, Regards, Aerotel Muscat- Team.

8/10 Buono

Bobby

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Gute Alternative zum Airport Lounge, wenn man nicht Essen und Trinken möchte ausser Ausruhen
Risposta di Navneet Singh , il giorno 2 ott 2023
Dear Mr. Bobby, Thank you very much for your valuable feedback following your stay at Aerotel Muscat. We are delighted to know that you have thoroughly enjoyed staying with us during your transit duration at Muscat International Airport. This really encourage us to keep serving the best of comfort and make travel better to our entire guest. We as a team will always look forward to serve you in near future. Thanking you, Regards, Aerotel Muscat - Team.

10/10 Eccellente

Nadia Tufail

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a settembre 2023
Risposta di Navneet Singh , il giorno 1 ott 2023
Dear Ms. Nadia, It was and will always be our pleasure to welcome you at our Aerotel Muscat. We take your feedback very seriously, as we rely on you, our valued guest, to tell us how we are doing and how we could better meet your needs, and we believe that you have thoroughly enjoyed staying with us. I hope that we might have the opportunity to welcome you back Thanking you,Best Regards, Aerotel Muscat- Team.

8/10 Buono

Sherin

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a settembre 2023
Risposta di Navneet Singh , il giorno 24 set 2023
Dear Ms. Sherin, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat, and we do hope that you have enjoyed staying with us to the fullest. It will be always our pleasure to welcome you and your loved one in near future. Thanking you, Best Regards,Aerotel Team - Muscat

8/10 Buono

Mike

Soggiorno di 1 notte a settembre 2023
Risposta di Navneet Singh , il giorno 24 set 2023
Dear Mr. Mike, Thank you very much for your valuable feedback following your stay at Aerotel, Muscat, and we do hope that you have thoroughly enjoyed staying with us. Our entire team is looking forward to welcome, you, and your loved one in upcoming future.Thanking you, Best Regards,Aerotel Team - Muscat

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stopover between flights
excellent one night stopover between flights,
Soggiorno di 1 notte a settembre 2023
Risposta di Navneet Singh , il giorno 18 set 2023
Dear Mr. Valued Guest, Thank you very much for taking the time to share your valuable feedback with us at Aerotel- Muscat, and we truly hope that you have the best of travel experience, during your transit duration at Muscat International Airport. I truly hope that your support for us will not be affected and we will have the privilege to serve your needs and welcome you back shortly. Thanking you, Best Regards, Aerotel- Muscat Team.