hank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Dear Lorraine,We are sorry to see that you rated our hotel experience so low. We strive to provide exceptional service and comfort to all our guests, and it is disappointing to hear that we fell short of your expectations. Your feedback is valuable to us, and we would appreciate more details about your stay so we can address any issues and improve our service. Please feel free to reach out to us directly with any specific concerns you may have. We hope to have the opportunity to make things right for you in the future.

Hello Deighan,We sincerely apologize for the less-than-ideal experience you encountered during your stay with us. Your feedback is invaluable to us, and we are actively addressing the issues you have brought to our attention to ensure a more seamless and enjoyable experience for all our guests. We truly hope for the opportunity to welcome you back in the future, where we aim to exceed your expectations with our improved services and facilities.

Dear Kisu,Thank you for this great review. We are glad to hear that you found our staff to be kind and helpful. We wish to welcome you back for another great stay in future.

Hello Shirley,Thank you for a great review and lovely pictures. We look forward to welcoming you back to the hotel.

Dear Kristy,Thank you for taking out time to write this review. We are delighted to know that you found our staff fabulous. We look forward to welcoming you back to the hotel.

Dear Paulette, Thank you for your feedback! We are delighted to hear that our location was convenient for your medical appointment and that you enjoyed the nearby restaurants. We strive to offer competitive prices to ensure our guests receive great value. We hope to welcome you back soon!

Hello Jamie,Thank you for a great review. We hope you will come back and see us again soon.

Hello Elaine,Thank you for taking out time to write this feedback. We are delighted to hear that you found the upgraded suite to be spacious and comfortable and our staff friendly. We appreciate your feedback regarding the noisy heater in the bedroom. Our sincere apologies for any inconvenience this may have caused during your stay. We will certainly look into this matter to ensure that it is addressed promptly. Your input is invaluable to us as we continually strive to improve the overall experience for our guests. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience.