Servizio della struttura

Recensioni per Springhill Suites Nashville Brentwood

3.5 out of 5
Springhill Suites Nashville Brentwood
7109 Town Center Way, Brentwood, TN

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 371 su 575 recensioni" "
Valutazione di 8 - Buono. 116 su 575 recensioni" "
Valutazione di 6 - Soddisfacente. 45 su 575 recensioni" "
Valutazione di 4 - Scarso. 30 su 575 recensioni" "
Valutazione di 2 - Terribile. 13 su 575 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Kenika

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This property was awesome! I enjoyed everything about it. It’s super clean, well built (I did look at the bathroom work, the tile placement wallpaper and all of that) the carpet wasn’t worn out (you could feel comfortable if your feet touched the floor) the sofa was clean. Bed slept very well. The complimentary breakfast was delicious and made with pride and dignity. Parking was a plus. I give it 5 Star. Very well!
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Raquel

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Definitely a great place to stay!
Soggiorno di 2 notti a maggio 2024

8/10 Buono

Christine

The first night was extremely quiet, comfortable, and I rested well. The second night, the air/heat system was not working correctly and made noise that vibrated the wall at the head of the bed. The staff responded by getting me another room on the same floor, and I, again slept very well. The second room, however was not very clean and the bathroom sink would not drain—the lever to lift and lower the drain was broken. I was disappointed by these two failures of necessary amenities.
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Jessica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wow! Can't wait to stay here again. Very pleasant surprise for the price and area. Very grateful for the free water bottles as we arrived on a very hot day.
Soggiorno di 3 notti a febbraio 2024
Risposta di BB, il giorno 14 mag 2024
Hi Jessica,Thank you for your feedback. We are delighted to know that you enjoyed your stayMy Team and I take pride in our cleanliness and hospitality, and it's wonderful to know you appreciated these aspects of your stay. We're thrilled to have made a great impression and look forward to welcoming you back on your next trip.Safe travels and thank you for choosing us!

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful, clean property right in the center of shopping and dining!
Soggiorno di 3 notti a maggio 2024
Risposta di BB, il giorno 4 mag 2024
Hi Lisa, Thank you for the positive review! We're delighted to hear that you had a good experience. We strive to provide exceptional service, and we're thrilled that we could meet your expectations. If you ever find yourself back in the area, we'd love to welcome you again at SpringHill Suites.

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a maggio 2024
Risposta di BB, il giorno 14 mag 2024
Hi Jennifer,Thank you for your feedback. We are delighted to know that you enjoyed your stayMy Team and I take pride in our cleanliness and hospitality, and it's wonderful to know you appreciated these aspects of your stay. We're thrilled to have made a great impression and look forward to welcoming you back on your next trip.Safe travels and thank you for choosing us!

8/10 Buono

Allen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very helpful and nice
Soggiorno di 3 notti ad aprile 2024
Risposta di BB, il giorno 4 mag 2024
Hi Allen, Thank you for the positive review! We're delighted to hear that you had a good experience. We strive to provide exceptional service, and we're thrilled that we could meet your expectations. If you ever find yourself back in the area, we'd love to welcome you again at SpringHill Suites.

10/10 Eccellente

Taeneka DaSean

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property
Soggiorno di 1 notte ad aprile 2024
Risposta di BB, il giorno 30 apr 2024
Hi Taeneka DeSean, Thank you for your positive feedback. We're delighted that you enjoyed your stay with us, and we look forward to welcoming you back on your next visit to our area.

10/10 Eccellente

Tammy

Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Delaynie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti ad aprile 2024
Risposta di BB, il giorno 22 apr 2024
Thank you for your positive feedback. We're delighted to know that you found your experience pleasant. It's always a pleasure to host guests like yourself, and we look forward to welcoming you back on your next visit.

10/10 Eccellente

Jennifer

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice inside, super friendly staff. Large comfortable area for eating alot of great choices for a "FREE" breakfast. Scrammbled eggs, sausage, waffles, not just cereal and boiled eggs like most places i have stayed. Clean spacious room. White sheets that were snow white. Flat screen smart tv coffee pot with coffee pods more up to date. Actual full size bottles of shampoo, conditioner, and body wash. Indoor heated hot/swimming pool. Nice little workout/gym area. Definelty will return when in the area again.
Soggiorno di 1 notte ad aprile 2024
Risposta di BB, il giorno 20 apr 2024
Hi Jennifer,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and appreciated our amenities. We are especially glad that our staff could contribute to making your experience memorable. We look forward to welcoming you back when you're in the area again!

10/10 Eccellente

Erwin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di BB, il giorno 11 apr 2024
HI Erwin,Thank you for the positive review! We're delighted to hear that you had a good experience. We strive to provide exceptional service, and we're thrilled that we could meet your expectations. If you ever find yourself back in the area, we'd love to welcome you again at SpringHill Suites.

10/10 Eccellente

Amanda

Soggiorno di 1 notte ad aprile 2024
Risposta di BB, il giorno 30 apr 2024
Hi Amanda, Thank you for your positive feedback. We're delighted that you enjoyed your stay with us, and we look forward to welcoming you back on your next visit to our area.

10/10 Eccellente

Sara

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This was a great property that was clean, convenient, and we had a great time with no issues!
Soggiorno di 2 notti ad aprile 2024
Risposta di BB, il giorno 10 apr 2024
HI Sara, Thank you for the positive review! We're delighted to hear that you had a good experience. We strive to provide exceptional service, and we're thrilled that we could meet your expectations. If you ever find yourself back in the area, we'd love to welcome you again at SpringHill Suites.

8/10 Buono

Sujata

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Shower head was not working properly. Everything else was super!
Soggiorno di 1 notte ad aprile 2024
Risposta di BB, il giorno 10 apr 2024
Hello Sujata, Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any shortcomings that may have contributed to your lower rating. Our team is committed to providing exceptional experiences for all our guests, and we regret if we fell short of your expectations during your stay. Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Soddisfacente

Chris

Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 22 apr 2024
hi Chris, Thank you for your feedback. Based on the score it looks like we did not fully meet your expectations. We sincerely apologize for any shortcomings in any aspect of your stay. Our goal is always to provide a flawless experience for our guests, and we regret if we fell short of that standard during your visit. We hope to have the opportunity to welcome you back in the future for a flawless experience.

10/10 Eccellente

Doug

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice area
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 4 apr 2024
Hi Doug, Thank you for the positive review! We're delighted to hear that you had a good experience. We strive to provide exceptional service, and we're thrilled that we could meet your expectations. If you ever find yourself back in the area, we'd love to welcome you again at SpringHill Suites.

10/10 Eccellente

Jillian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean. Safe.
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 4 apr 2024
Hi Jillian, Thank you for the positive review! We're delighted to hear that you had a good experience. We strive to provide exceptional service, and we're thrilled that we could meet your expectations. If you ever find yourself back in the area, we'd love to welcome you again at SpringHill Suites.

10/10 Eccellente

Brian

Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 18 apr 2024
Hi Brian, Thank you for your positive feedback. We're delighted to know that you found your experience pleasant. It's always a pleasure to host guests like yourself, and we look forward to welcoming you back on your next visit.

10/10 Eccellente

Kim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great room
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 4 apr 2024
Hi Kim, Thank you for the positive review! We're delighted to hear that you had a good experience. We strive to provide exceptional service, and we're thrilled that we could meet your expectations. If you ever find yourself back in the area, we'd love to welcome you again at SpringHill Suites.

8/10 Buono

Justin and Leslie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to get to and from highway and nearby restaurants. Loved that the parking structure was no additional charge and easy in and out. Breakfast was just ok, as they ran out of waffles by the time we got down to eat at 8:15
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 4 apr 2024
Hello, Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your overall stay with us. However, we apologize for the inconvenience of the breakfast running out of waffles during your visit. We understand the importance of providing a satisfying breakfast experience and regret any delay in replenishing the buffet. During periods of heavy occupancy, we strive to balance restocking efficiently without interrupting guests who are serving themselves. Your understanding is appreciated, and we will continue to work on improving our breakfast service to ensure a more seamless experience for all guests. We hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 Buono

Steven

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The room was nice, staff were friendly. Unfortunately, we came for a family vacation and the pool was closed for cleaning when we wanted to use it.
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 27 mar 2024
Hello Steven, Thank you for your feedback. We apologize for any inconvenience caused by the temporary closure of our pool during your stay. While we aim to keep our pool available for our guests' enjoyment at all times, occasional closures are necessary for maintenance and safety reasons. We appreciate your understanding and hope you were still able to enjoy your time with us.

6/10 Soddisfacente

Amy

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
It wasn’t the cleanest, the breakfast wasn’t the best and the pool was closed. The location was very convenient though.
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 27 mar 2024
Hello Amy, Thank you for your feedback. We apologize for any inconvenience caused by the temporary closure of our pool during your stay. While we aim to keep our pool available for our guests' enjoyment at all times, occasional closures are necessary for maintenance and safety reasons. We appreciate your understanding and hope you were still able to enjoy your time with us.

10/10 Eccellente

Charles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The people that checked us in were amazing, we needed to extend our stay and they were very accomidating!
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 25 mar 2024
Hi Charles, Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

10/10 Eccellente

Jodi

Viaggio con la famiglia
Very clean and accommodating.
Soggiorno di 2 notti a marzo 2024
Risposta di BB, il giorno 25 mar 2024
Hi Jodi, Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

10/10 Eccellente

Elizabeth

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a very comfortable one-night stay on our way to our Spring Break destination. Exceeded expectations.
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 25 mar 2024
Hi Elizabeth, Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

10/10 Eccellente

Kevin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent from the moment I walked through the door. Staff was very friendly and helpful. Bartender Lazelle was ABSOLUTELY PHENOMENAL!
Soggiorno di 2 notti a marzo 2024
Risposta di BB, il giorno 25 mar 2024
Hi Kevin, Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

10/10 Eccellente

Lynnette

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quick stay and friendly staff.
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 25 mar 2024
Hi Lynnette, Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

8/10 Buono

Beth

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed here driving down to Alabama. Hotel was sold out the night we stayed-very crowded but we had a nice stay.
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 25 mar 2024
Hi beth, Thank you for choosing to stay with us during your trip to Alabama. We're delighted to hear that despite the hotel being sold out and crowded, you had a pleasant stay. We hope to welcome you back again in the future. Safe travels!

10/10 Eccellente

Charles

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was amazing, great service and amenities!
Soggiorno di 2 notti a febbraio 2024
Risposta di BB, il giorno 25 mar 2024
Hi Charles, Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

8/10 Buono

Kevin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was great with the property and hotel room. The one area for improvement was the limited number of hot breakfast items like scrambled eggs which were very bland with no shredded cheese available and the sausage patties which were lukewarm and overdone one day.
Soggiorno di 2 notti a marzo 2024
Risposta di BB, il giorno 23 mar 2024
Hello Kevin, Thank you for your feedback, and we're pleased to hear that you enjoyed your overall experience with our property and hotel room. We sincerely apologize for any disappointment regarding the breakfast items. Your comments are valuable as we continually strive to enhance our offerings. While we are limited on what we can offer due to brand standards rest assured, we'll address these concerns with our food and beverage team to ensure a better dining experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Eccellente

Lauren

Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 11 apr 2024
Hi Lauren,Thank you for the positive review! We're delighted to hear that you had a good experience. We strive to provide exceptional service, and we're thrilled that we could meet your expectations. If you ever find yourself back in the area, we'd love to welcome you again at SpringHill Suites.

10/10 Eccellente

Melissa

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
This was a perfect place for a night's stay!
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 20 mar 2024
Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

10/10 Eccellente

Sharon

Soggiorno di 2 notti a marzo 2024
Risposta di BB, il giorno 10 apr 2024
HI Sharon, Thank you for the positive review! We're delighted to hear that you had a good experience. We strive to provide exceptional service, and we're thrilled that we could meet your expectations. If you ever find yourself back in the area, we'd love to welcome you again at SpringHill Suites.

8/10 Buono

Susan

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 12 mar 2024
Hi Susan,Thank you for your feedback. Based on the score it looks like we did not fully meet your expectations. We sincerely apologize for any shortcomings in any aspect of your stay. Our goal is always to provide a flawless experience for our guests, and we regret if we fell short of that standard during your visit. We hope to have the opportunity to welcome you back in the future for a flawless experience.

10/10 Eccellente

J.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This property for the perfect place for my one night stay. It was clean, the staff was friendly and helpful, and the free complimentary breakfast was amazing. I will definitely recommend this hotel to anyone visiting Nashville.
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 12 mar 2024
Hi J,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our cleanliness, friendly staff, and complimentary breakfast exceeded your expectations. Your recommendation means the world to us, and we can't wait to welcome you back again in the future!

10/10 Eccellente

Emily

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great service and location!!
Soggiorno di 1 notte a marzo 2024
Risposta di BB, il giorno 12 mar 2024
Hi Emily, Thank you for your feedback. We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to our area!

10/10 Eccellente

Barbara

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Even though the shuttle from airport to hotel was down, the stay was overall excellent for our stay. Very polite rooms clean and fresh. Beds comfy, delicious breakfast provided. Overall 5:5 would recommend
Soggiorno di 2 notti a febbraio 2024
Risposta di BB, il giorno 2 mar 2024
Hello Barbara, Thank you for sharing your feedback with us. We're thrilled to hear that you had an overall excellent stay with us and that you found our rooms clean and fresh, our beds comfy, and our breakfast delicious. Your recommendation means a lot to us!Regarding the shuttle service, we regret any confusion that may have arisen. We'd like to clarify that we do not offer airport shuttle service at our hotel. We apologize for any inconvenience this may have caused during your stay.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Sandra

Viaggio di gruppo
Very clean, nice area with convenient places to eat. Breakfast had good options.
Soggiorno di 1 notte a febbraio 2024
Risposta di BB, il giorno 27 feb 2024
Hi Sandra,Thank you so much for your positive review! We're thrilled to know that you enjoyed your stay with us. It was our pleasure to accommodate you, and we're delighted that you had a pleasant experience. Your comfort and satisfaction are our top priority!We truly appreciate you and hope to have the opportunity to welcome you back again soon.

10/10 Eccellente

Molly

Soggiorno di 2 notti a febbraio 2024
Risposta di BB, il giorno 20 mar 2024
Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

8/10 Buono

Llena

Soggiorno di 3 notti a febbraio 2024
Risposta di BB, il giorno 20 mar 2024
Thank you for taking the time to leave us a review! We're glad that you chose to stay with us and hope you enjoyed your stay with us. It was a pleasure having you as our guest, and we hope to welcome you back on your next visit to the area.

4/10 Scarso

Girard

Viaggio di coppia
We had no controls over the temperature and fan in our room. We tried to turn down as the fan was so loud and it was vibrating the bed. My husband complained to the night manager and he said all the rooms were like that. I spoke to the desk clerk in a.m and she looked as if she was questioning my story and that they would look into it. Frustrating night
Soggiorno di 1 notte a febbraio 2024
Risposta di BB, il giorno 21 feb 2024
Hello Girard,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the temperature and fan controls in your room.Please know that our heat/cooling units are designed for air movement and humidity control, which is why the fan operates on a continuous cycle. We understand that this may be different from what you are accustomed to at home, and we apologize for any discomfort this may have caused.We have taken note of your concerns and will address them with our team. Thank you again for your feedback, it is valuable to us as we strive to continually improve our services.

10/10 Eccellente

John

Soggiorno di 5 notti a febbraio 2024
Risposta di BB, il giorno 20 mar 2024
Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit.

10/10 Eccellente

Thomas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di BB, il giorno 20 feb 2024
Hi Thomas,Thank you very much for your kind review! We are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we are delighted that our efforts to provide excellent service and accommodations were appreciated.We would be honored to welcome you once again on your next visit to our area!

10/10 Eccellente

Nancy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di BB, il giorno 20 feb 2024
Hi Nancy,Thank you very much for your kind review! We are thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we are delighted that our efforts to provide excellent service and accommodations were appreciated.We would be honored to welcome you once again on your next visit to our area!

8/10 Buono

MaryAnne

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was a very nice hotel. Only one negative in our room. The toilet paper holder was broken. Also the breakfast was poor. Soggy eggs and cold coffee
Soggiorno di 1 notte a febbraio 2024
Risposta di BB, il giorno 18 feb 2024
Hello MaryAnne,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that your overall stay was a positive one.However, we're sorry to learn about the issues you encountered during your stay. Please accept our sincerest apologies for the broken toilet paper holder and for any issues with the breakfast. Your comments have been shared with our maintenance and food service teams to ensure that such issues are promptly addressed and improvements are made.We appreciate your valuable feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

6/10 Soddisfacente

Becky

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di BB, il giorno 14 feb 2024
Hello Becky,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any shortcomings that may have contributed to your rating of 6 out of 10. Our team is committed to providing exceptional experiences for all our guests, and we regret if we fell short of your expectations during your stay.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a febbraio 2024
Risposta di BB, il giorno 11 feb 2024
Hi Karen,Thank you for your positive feedback! We're delighted that our location met your needs and expectations. Your satisfaction is our top priority, and we're glad we could provide you with everything you needed for an enjoyable stay. We hope to welcome you back again in the future.

10/10 Eccellente

Robert

Viaggio di lavoro
Soggiorno di 1 notte a febbraio 2024
Risposta di BB, il giorno 11 feb 2024
Hi Robert,thank you for your positive feedback! We're delighted to hear that our location met your needs and expectations. Your satisfaction is our top priority, and we're glad we could provide you with everything you needed for an enjoyable stay. We hope to welcome you back again in the future.

10/10 Eccellente

Kelsie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We booked a night to celebrate my niece’s 5th birthday with a few of her cousins. The girls had a great time. The pool was maybe small for some, but the perfect size for our crew. The front desk staff was so friendly. I wish I remembered the name of the lady who checked us in. She was so kind and gave each girl a little welcome bag. You’d be amazed at how excited they can get over having their own bag of snacks! The room was spacious and very clean. And the complimentary breakfast was wonderful as well. Would definitely book again!
Soggiorno di 1 notte a febbraio 2024
Risposta di BB, il giorno 11 feb 2024
Hi Kelsie, We're thrilled to hear that the girls had a great time and enjoyed the pool. It's wonderful to know that our front desk staff made a positive impression, and we're delighted that your check-in experience was memorable. We're glad the girls appreciated their welcome bags, and we understand the excitement over snacks! We're also pleased to hear that you found the room spacious, clean, and enjoyed the complimentary breakfast. We look forward to hosting your next celebration and creating more memorable experiences together. Thank you for your kind words, and we can't wait to welcome you back!