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Recensioni per Holiday Inn Express New Albany, an IHG Hotel

2.5 out of 5
Holiday Inn Express New Albany, an IHG Hotel
300 Highway 30, New Albany, MS

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 204 su 435 recensioni" "
Valutazione di 8 - Buono. 133 su 435 recensioni" "
Valutazione di 6 - Soddisfacente. 44 su 435 recensioni" "
Valutazione di 4 - Scarso. 28 su 435 recensioni" "
Valutazione di 2 - Terribile. 26 su 435 recensioni" "

8,4/10

Pulizia

9,0/10

Personale e servizio

8,2/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Mekala M

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was an okay hotel for a quick overnight stay. Staff was very nice a friendly.
Soggiorno di 1 notte ad aprile 2024
Risposta di R DENNIS, il giorno 27 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express

8/10 Buono

Nick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The breakfast was excellent. The room was nice and clean. The only down side was the carpet in the room felt like it was very dirty.
Soggiorno di 1 notte ad aprile 2024
Risposta di Renee D, il giorno 16 apr 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW ALBANY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments,

2/10 Terribile

Roque

Soggiorno di 1 notte ad aprile 2024
Risposta di Renee D , il giorno 30 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the kind review of your recent stay. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Eccellente

Ben

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very friendly
Soggiorno di 1 notte ad aprile 2024
Risposta di R Dennis, il giorno 7 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany. Please know that your feedback is extremely valuable to us. We appreciate your kind review of your recent stay with us and we are so glad you were pleased. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you so much for your kind review of your recent stay with us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Eccellente

KEITH

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
No area to really walk your pet. Everything else was perfect.
Soggiorno di 1 notte a marzo 2024
Risposta di R DENNIS, il giorno 1 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. We appreciate your kind review of your recent stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Renee Dennis, il giorno 18 mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Eccellente

Michelle

Viaggio con animali domestici
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Didnt like a step in bath tub in a handicap room
Soggiorno di 1 notte a marzo 2024
Risposta di R DENNIS, il giorno 12 mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us, I have sent your remarks about the step in shower to Management. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Eccellente

Gwendolyn

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
The sweet lady cooking breakfast she was so kind and her food was soooo delicious !! The bed was so comfortable the whole experience was top notch thank you
Soggiorno di 1 notte a febbraio 2024
Risposta di R DENNIS, il giorno 1 mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review and also for mentioning our staff member. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Eccellente

Manuel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good service
Soggiorno di 1 notte a gennaio 2024
Risposta di Renee D , il giorno 22 gen 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

Gerald

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
5 stars
The room was everything I wanted in the room I chose. Down stairs close to the lobby with the handicap features. I have stayed here before and will stay there again. 5 stars
Soggiorno di 1 notte a dicembre 2023
Risposta di R Dennis, il giorno 7 dic 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for the kind review of your recent stay with us.Again, thank you for choosing Holiday Inn Express,Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Sandra

Soggiorno di 1 notte a ottobre 2023
Risposta di Renee D, il giorno 21 nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for your kind review of your recent stay with us.Again, thank you for choosing Holiday Inn Express New Albany.Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Renee D, il giorno 1 nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

Noreen

Soggiorno di 1 notte a ottobre 2023
Risposta di Renee D, il giorno 10 nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for your kind review of your stay with us and also, thank you for being a Club Member,Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

CHARLES

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really needed a chair in room 422.
Soggiorno di 1 notte a ottobre 2023
Risposta di Renee Dennis, il giorno 5 ott 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express.in New Albany. Please know that your feedback is extremely valuable to us. Thank you for the kind review. I am so glad your were happy with your visit with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. .Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Dianne, Freeport

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was nice and clean, bed was super comfy. The free breakfast was very good with a nice selection. Very nice pet friendly hotel. Will stay here again.
Soggiorno di 1 notte a ottobre 2023
Risposta di Renee Dennis, il giorno 5 ott 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express.in New Albany. Please know that your feedback is extremely valuable to us. Thank you for the kind review. I am so glad your were happy with the bed and the breakfast during your visit.. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. .Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Rhonda

Mi è piaciuto: Pulizia, personale e servizio, servizi
The hotel was great, we came for a College visit for my daughter and it was great!! Breakfast was really good to!
Soggiorno di 3 notti a settembre 2023
Risposta di Renee D, il giorno 2 ott 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for the kind review of your stay and we are so glad your enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

George

Soggiorno di 1 notte a settembre 2023
Risposta di Renee D, il giorno 16 ott 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review and for being a Club Member. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Teresa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in was perfect.
Soggiorno di 1 notte a settembre 2023
Risposta di Renee D, il giorno 19 set 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you so much for the kind review. I am glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Buono

Meredith

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Renee D, il giorno 18 set 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you so much for the kind review. I am glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Buono

Tarsha D

Soggiorno di 3 notti a settembre 2023
Risposta di Renee D, il giorno 29 set 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review, we are so glad your enjoyed your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Joe

Soggiorno di 1 notte ad agosto 2023
Risposta di Renee D, il giorno 20 set 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

6/10 Soddisfacente

john

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti ad agosto 2023
Risposta di Renee D, il giorno 28 ago 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank your or your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

Miljan

Soggiorno di 1 notte ad agosto 2023
Risposta di Renee Dennis, il giorno 13 set 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for your kind review of your stay with us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Betty

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di Renee D, il giorno 22 ago 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee DennisDirector of Sales

4/10 Scarso

Molly

Right behind a gas station Hard to get back on road air conditioning froze and leaked on carpet Asked for someone to come fix But they had no one on weekend Breakfast was good We called about dog and they said one time 50$ Got the bill and they charged us 50$ for each day They fixed it but overall not a great experience !
Soggiorno di 4 notti ad agosto 2023
Risposta di Renee D, il giorno 16 ago 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW ALBANY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

Nicholas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
From the moment I stepped into the hotel I was greeted with excellent customer service, until I checked out. The staff not only provided excellent customer service but were very helpful when it came to places to go, things to do, and dining options in the local area. Very informative! The hotel was clean top to bottom as was my room. I’d definitely come back to stay if I am ever in the New Albany, MS area again in the future.
Soggiorno di 2 notti ad agosto 2023
Risposta di Renee D, il giorno 11 ago 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for our kind review and I am so glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express..Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Lawrence

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Renee D, il giorno 8 ago 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di R DENNIS, il giorno 31 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express in New Albany.Sincerely,Renee DennisDirector of Sales

8/10 Buono

John

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Renee D, il giorno 1 ago 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Marcy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Renee D, il giorno 31 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express in New Albany.Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di R DENNIS, il giorno 24 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

8/10 Buono

Jean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room was very nice. Person was very nice at check in. However, there is a huge remodel in lobby with tile being installed. The chemical odor from the glue is not pleasant. A warning before making this reservation would have been appreciated.
Soggiorno di 1 notte a luglio 2023
Risposta di Renee D, il giorno 15 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.We are so excited to be at the end of our Hotel renovation and apologize for any inconvenience you may have experienced during your stay. We are finishing the lobby and offices this week. Thank you for you patience during this process. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

Diane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful!
They are the middle of renovating but still very organized. Room had been completely remodeled. Breakfast was above any standards I have encountered recently. Compliments to this location on everything!
Soggiorno di 1 notte a luglio 2023
Risposta di Renee D, il giorno 15 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

Alison

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a luglio 2023
Risposta di Renee D, il giorno 15 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the score rating. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

Timothy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The mirror in the bathroom was large and had a bright make up mirror border. Shower was hot and had body wash, not a bar of soap. TV was easy to navigate. Lots of options at breakfast.
Soggiorno di 1 notte a luglio 2023
Risposta di Renee D, il giorno 12 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We are so excited about the renovation of the Hotel and we also love those large lighted mirrors in the guest bathrooms. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express New Albany.Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

RUTH, Palm Bay

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Always a nice place to spend the night
Soggiorno di 1 notte a luglio 2023
Risposta di Renee D, il giorno 11 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation. We hope to see you again soon.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Buono

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Address is wrong on hotels.com
The Holiday Inn Express was great but Hotels.com need to correct the address on their site. The address on the site took us to a church on another exit and we had to call the hotel to find out where to go.
Soggiorno di 1 notte a luglio 2023
Risposta di Renee D, il giorno 10 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation. We appreciate the information that the address is listed incorrectly and will address this issue. Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Buono

Cathy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean and lots of space in our room. The full breakfast was wonderful!
Soggiorno di 1 notte a luglio 2023
Risposta di Renee D, il giorno 16 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

Patricia, Centralia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice property and staff. They were remodeling.
Soggiorno di 1 notte a giugno 2023
Risposta di R Dennis, il giorno 7 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We appreciate the kind review of your stay with us.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beds were comfortable. Lobby was under construction. Breakfast buffet was good. Staff was super friendly
Soggiorno di 1 notte a luglio 2023
Risposta di Renee D, il giorno 5 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Christina

Soggiorno di 1 notte a giugno 2023
Risposta di Renee D, il giorno 18 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Buono

Bobbie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Traveling across country vacation
Check in was quick. Staff friendly. Hotel being remodeled so wasn’t the greatest appearance. Small parking lot, had to park in the plaza next door or behind the hotel that looked really sketchy; we parked in plaza area. Traveling to florida with family, didn’t know the area but had a safe experience.
Soggiorno di 1 notte a giugno 2023
Risposta di Renee D, il giorno 28 giu 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We apologize for any inconvenience our renovation may have caused during your stay. We are so excited to be at the end of the process an the lobby and offices should be finished soon. Pertaining to the parking issue, the hotel owns the entire parking lot, even where the restaurant and other stores are located so you can park in any area. The back of the hotel area is well lit and easily accessible with your key card. The key cards your are issued at check in open your room and also open all the glass doors coming into the hotel that are on the side or back of the hotel which automatically lock when closed. I am sorry you felt uncomfortable with the surroundings for parking and that you were not informed of the situation in better detail. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express in New Albany. Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Jeremiah

Soggiorno di 1 notte a giugno 2023
Risposta di R DENNIS, il giorno 11 lug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Buono

Janet

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
First, the day of my arrival, I received a call that the room I booked was over booked but they had a similiar room. No problem and I appreciated that they actually called me in advance. Second, when we did arrive, I was a little put off by the fact that there was remodeling going on and I didn't see anywhere on the website that stated that. It was messy. I could hear EVERY word that was said in the room beside me! BUT, the employees were the best I have encountered. The sweet lady that was handling breakfast was the BEST and her attitude was AMAZING! She was precious. EVERY employee that I encountered while I was there, housekeeping, maintenance, front desk, breakfast were GREAT! They would be the reason I would stay again!
Soggiorno di 2 notti a giugno 2023
Risposta di Renee D, il giorno 14 giu 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us and we thank you for the kind review about our staff. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We are so excited to be at the end of the renovation of our Hotel and appreciated your patience during this process. We apologize for any inconvenience this may have caused during your stay and I am sorry you did not have the information that we were completing the renovation prior to your arrival. Again, thank you for choosing Holiday Inn Express, and we hope that you will give us the opportunity to serve you again in the future. Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

CLARA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room clean and spacious, breakfast varied, fresh, staff very friendly & ready to accommodate.
Soggiorno di 1 notte a giugno 2023
Risposta di Renee D, il giorno 12 giu 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Thank you for the kind reviews. We appreciate your patience during our renovation. We are so excited to be near the completion. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Renee Dennis Director of Sales

10/10 Eccellente

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very pleasant stay.
Room was very nice and the staff was very friendly and helpful. Lobby was undergoing remodeling which was not within their control. Gave us a very good recommendation for a local eatery.
Soggiorno di 1 notte a giugno 2023
Risposta di Renee D, il giorno 6 giu 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY. We appreciate the rating and are glad you were pleased with your stay with us.We are so excited to be at the end of the renovation of the Hotel and appreciated your patience during this process. We apologize for the inconvenience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express New Albany. Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Dea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful!
Everything was wonderful except for someone banging around the elevator/vending area at 12:30 AM. The lady working breakfast was very attentive and helpful. 👍👍👍
Soggiorno di 1 notte a maggio 2023
Risposta di Renee D, il giorno 2 giu 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are so pleased that you enjoyed your stay with us and thank you for choosing Holiday Inn Express in New Albany, MS. Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Dana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to stay and had s good breakfast
Soggiorno di 1 notte a maggio 2023
Risposta di Renee D, il giorno 2 giu 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are so pleased that you enjoyed your stay with us and hope you will choose to stay with us again if you are in our area.Sincerely,Renee DennisDirector of Sales

10/10 Eccellente

Shannon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay!
The staff from check-in to housekeeping and Breakfast bar were all very friendly and hard-working. Breakfast was good. The beds were comfortable. The room was very clean.
Soggiorno di 1 notte a maggio 2023
Risposta di Sandra, il giorno 21 mag 2023
Thank you so much! I appreciate your feedback.

10/10 Eccellente

Susan B.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Sandra, il giorno 21 mag 2023
Thank you so much! I appreciate your feedback.