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Recensioni per Hampton Inn Manhattan-Chelsea

2.5 out of 5
Hampton Inn Manhattan-Chelsea
108 W 24th St, New York, NY

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 419 su 1004 recensioni" "
Valutazione di 8 - Buono. 315 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 165 su 1004 recensioni" "
Valutazione di 4 - Scarso. 55 su 1004 recensioni" "
Valutazione di 2 - Terribile. 50 su 1004 recensioni" "

8,2/10

Pulizia

8,6/10

Personale e servizio

7,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Massimiliano

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a ottobre 2023
Risposta di Betsy Cantor, Front Desk Supervisor , il giorno 3 nov 2023
Dear Massimiliano, we are thrilled you had an excellent stay at Hampton Manhattan - Chelsea, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. With Thanks, The Team at The Hampton Inn Chelsea

6/10 Soddisfacente

Barbara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Sporco e mal odorante non appena fuori ingresso. (homeless permanente all'angolo a destra). Peccato.
Soggiorno di 2 notti a settembre 2023
Risposta di The Team at The Hampton Inn Chelsea, il giorno 8 set 2023
Dear Barbara, Thank you for staying with us and taking the time to share your review. Please accept our apologies for not meeting your expectations. We strive to ensure comfortable accommodations with outstanding service for each guest; therefore, we regret this was not your experience. We hope we can earn your confidence again on a future visit to New York.With Thanks, The Team at The Hampton Inn Chelsea

6/10 Soddisfacente

Sergio

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 8 notti ad agosto 2023
Risposta di The Team at The Hampton Inn Chelsea, il giorno 8 set 2023
Dear Sergio, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.With Thanks, The Team at The Hampton Inn Chelsea

8/10 Buono

marco

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a giugno 2022
Risposta di The Team at The Hampton Inn Chelsea, il giorno 27 giu 2022
Marco, we appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hampton Manhattan - Chelsea. With Thanks, The Team at The Hampton Inn Chelsea

10/10 Eccellente

Simone

Soggiorno di 6 notti ad aprile 2022
Risposta di LG, il giorno 6 mag 2022
Hello, Thank you for your feedback, we truly appreciate it. Regards,

8/10 Buono

STEFANO

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
La struttura è stata scelta specialmente per la colazione inclusa e per il prezzo al momento della prenotazione ( 3 gg prima della partenza ) concorrenziale. Aveva poi la possibilità di disdire la prenotazione sino alle 23.59 del giorno prima della partenza ( essenziale visto che per gli USA occorre il tampone negativo fatto entro le 24 ore dall'imbarco )
Soggiorno di 6 notti ad aprile 2022
Risposta di LG, il giorno 29 apr 2022
Hello, Thank you for your feedback, we truly appreciate it. Regards,

8/10 Buono

Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Ok
Soggiorno di 5 notti a dicembre 2021
Risposta di Daryelin, il giorno 12 gen 2022
Thank you for your feedback!

6/10 Soddisfacente

Ann, Fitzwilliam

Viaggio con la famiglia
Maid service is provided every other day instead of every day.
Soggiorno di 2 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 1 mag 2024
Dear Ann, Thank you for your review. We are pleased that you enjoyed your overall stay; however, we are sorry you had concerns with our housekeeping service. We always want to exceed our guest's expectations in every area of our hotel; therefore, we are disappointed this did not happen during your visit. Your concerns will be shared with the housekeeping team for further improvements, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.With thanks,The Team at The Hampton Inn Chelsea

4/10 Scarso

Merritt

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 23 apr 2024
Dear Merritt, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.With thanks, The Team at The Hampton Inn Chelsea

6/10 Soddisfacente

Kayla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 24 apr 2024
Dear Kayla, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.With thanks, The Team at The Hampton Inn Chelsea

6/10 Soddisfacente

Felice

Mi è piaciuto: Pulizia e personale e servizio
It was an inexpensive hotel and it was clean and adequate for 2 nights. The gratis breakfast was good. Many Europeans in the hotel and eating. That was okay. My one complaint: the curtains in room 708 closed only partway. That meant NYCity's bright lights were kin the room all night, each night. Get heavy curtains that close!
Soggiorno di 1 notte ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 24 apr 2024
Dear Felice, Thank you for taking the time to comment on your stay. It is excellent to know you were pleased with our breakfast buffet and our pricing. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding the curtains in your room to our attention. Please know our front desk is always available and happy to help make your stay as comfortable as possible. It was a pleasure hosting your visit, and we look forward to seeing you again.With thanks,The Team at The Hampton Inn Chelsea

10/10 Eccellente

Felice

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 21 apr 2024
Dear Felice, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hampton Inn Manhattan - Chelsea. We look forward to your return and wish you all the best with your future travels.With thanks,The Team at The Hampton Inn Chelsea

8/10 Buono

Ian

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Tired property and rooms. But, great breakfast common area, location and staff. Rooms just need a bit of a refresh. Also only 2 elevators and if 1 is down, you want to give yourself more time to get places.
Soggiorno di 1 notte ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 20 apr 2024
Dear Ian, It is wonderful to hear how much you enjoyed your stay at Hampton Inn Manhattan - Chelsea. We're particularly pleased that you enjoyed our breakfast buffet. We have noted your feedback about elevators and appreciate the constructive comment as we always want to hear how we can enhance our guest experience. We are thrilled that your overall stay was pleasant, and we hope we have the chance to welcome you back in the near future!With thanks,The Team at The Hampton Inn Chelsea

10/10 Eccellente

Corryn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great. No issues.
Soggiorno di 1 notte ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 20 apr 2024
Dear Corryn, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hampton Inn Manhattan - Chelsea. We look forward to your return and wish you all the best with your future travels.With thanks,The Team at The Hampton Inn Chelsea

6/10 Soddisfacente

Fernando

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Solo servía un ascensor, siento que es el valor es muy alto para la calidad recibida.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 20 apr 2024
Dear Fernando, Thank you for taking the time to post your review. We are happy your overall experience was a pleasant one. However, we would like to extend our apologies for the inconvenience you experienced with the elevators. Sometimes, during peak times of the day, we can have additional wait time for the elevators, and we are very grateful for your patience. It was a pleasure hosting your visit, and we hope to see you again soon.With thanks,The Team at The Hampton Inn Chelsea

2/10 Terribile

Luis

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 20 apr 2024
Dear Luis, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.With thanks,The Team at The Hampton Inn Chelsea

2/10 Terribile

Bimal

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
To noise
Soggiorno di 1 notte ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 17 apr 2024
Dear Bimal, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address them effectively. Your feedback is appreciated, and we hope to provide you with a more tranquil and enjoyable stay in the future.With thanks,The Team at The Hampton Inn Chelsea

6/10 Soddisfacente

Ian

Mi è piaciuto: Pulizia e personale e servizio
The food prep area was not big enough for the ammount of guests. One of the elevators wasn't working.
Soggiorno di 2 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 16 apr 2024
Dear Ian, Thank you for taking the time to post your review. We hope your overall stay was pleasant. However, we regret any inconvenience you had with the breakfast space and your difficulties with the elevator. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope to have the opportunity to provide you with a flawless visit the next time you are in the area.With thanks,The Team at The Hampton Inn Chelsea

8/10 Buono

Mathew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic location. Comfortable family refuge.
Soggiorno di 4 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 15 apr 2024
Dear Mathew, Thank you for the kind review of the Hampton Inn Manhattan - Chelsea. We are pleased everything went great for you during your visit and that our fantastic location made it even better. We're thrilled to have been a part of making your stay an authentic family experience. Our goal is to provide a memorable and welcoming atmosphere, and we're glad we hit the mark for you. We look forward to hosting you and your family whenever you're in town.With thanks,The Team at The Hampton Inn Chelsea

8/10 Buono

Ruth

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were awesome! Breakfast was doable and a lot of variety. The noise on the street isn't something that I am used to but being on the 8th floor was too close to the road. Try to stay closer to the 20th floor. Also the one working elevator was slow.
Soggiorno di 1 notte ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 15 apr 2024
Dear Ruth, Thank you for being our guest and for the kind remarks about our hospitality. It is genuinely our staff that makes our hotel stand out. We are pleased you had a good visit and that you were able to start your day off right with our breakfast. However, we do apologize for the issues you had with our elevators. We understand your frustration and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us at the Hampton Inn Manhattan-Chelsea for a more seamless experience.With thanks,The Team at The Hampton Inn Chelsea

8/10 Buono

Nigel

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 15 apr 2024
Dear Nigel, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a pleasant experience here at the Hampton Inn Manhattan-Chelsea. We look forward to welcoming you back on your next visit!With thanks,The Team at The Hampton Inn Chelsea

2/10 Terribile

Alejandro

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Van mis observaciones al hotel en mi estancia del 25-29 Mar: instalaciones están y sin mantenimiento, las toallas de baño sucias de maquillaje y otras con manchas amarillas, sabanas sucias, chinches (bedbugs) en la cama y cortinas, alfombra sucia, no servía el aire acondicionado y adicional, el aseo de los cuartos NO es diario. Por lo anterior tuve que hacer un gasto extra y cambiarme de Hotel el 27 Mar. Expedia, solicito su valiosa ayuda para que el Hotel me reembolse, por lo menos, los días que ya no estuve ahí.
Soggiorno di 4 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 15 apr 2024
Dear Alejandro, Thank you for reviewing our hotel. We are sorry to hear about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We are wholly committed to regaining your trust and confidence, knowing our actions will speak louder than words. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction.With thanks,The Team at The Hampton Inn Chelsea

10/10 Eccellente

Ava

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very kind staff and amazing location
Soggiorno di 3 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 14 apr 2024
Dear Ava, Thank you for the excellent rating. We are incredibly pleased you enjoyed your stay at the Hampton Inn Manhattan—Chelsea and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you once again for choosing us, and we look forward to your next stay.With thanks,The Team at The Hampton Inn Chelsea

2/10 Terribile

Chun nu

Soggiorno di 9 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 2 mag 2024
Dear Chun nu, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.With thanks,The Team at The Hampton Inn Chelsea

2/10 Terribile

Juliana

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Our experience at the hotel was horrible, an elevator stopped working and stayed that way for two days of our stay, the waiting time was long for the only elevator that was working. the bad breakfast, the stressed and rude receptionist, doors slamming all the time... in short it was one of the worst I've ever stayed at
Soggiorno di 2 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 11 apr 2024
Dear Juliana, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.With thanks,The Team at The Hampton Inn Chelsea

4/10 Scarso

Jamie

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
One of the two elevators was not working and that created a lot of time wasted waiting for the elevator. Had I realized there was no fixing it, I would have requested low floor at check in. Also, there was construction work going on in rooms adjacent to ours so there was a lot of noise and crowded hallway. My bad I guess- but I didn't realize Hilton wouldn't honor my honor points programs since I booked through Expedia.
Soggiorno di 3 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 10 apr 2024
Dear Jamie, Thank you for choosing us for your recent visit. We sincerely apologize for the issues with our elevators and the noise disturbances you experienced during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will stay with us again for the revitalizing experience you deserve.With thanks,The Team at The Hampton Inn Chelsea

10/10 Eccellente

Jean-Luc

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 11 apr 2024
Dear Jean-Luc, Thank you for the excellent rating on behalf of our Hampton Inn Manhattan-Chelsea team. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to the city.With thanks,The Team at The Hampton Inn Chelsea

10/10 Eccellente

Michael J, East St Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff are friendly and very helpful. The room has all the amenities that are required. Very clean and the bed was comfortable. The property is obviously older and some of that is evident but all in all, a good stay and we will be back when we require a room in Manhattan.
Soggiorno di 1 notte ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 9 apr 2024
Dear Michael J, It is lovely to read that we exceeded your expectations and that you were pleased with the service provided by our associates, which surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing Hampton Inn Manhattan - Chelsea!With thanks,The Team at The Hampton Inn Chelsea

10/10 Eccellente

Oliver

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 8 apr 2024
Dear Oliver, We are delighted you enjoyed your stay at Hampton Inn Manhattan - Chelsea. Providing each guest with an exceptional visit is our priority; therefore, it is fantastic to know this was your experience. We hope you will choose us again whenever your travels bring you back to our area.With thanks, The Team at The Hampton Inn Chelsea

6/10 Soddisfacente

KOENRAAD

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Onvriendelijk!!! Afgeleefde, verouderde kamers, ontbijt onvoldoende voor het aantal mensen . Ligging was goed!
Soggiorno di 5 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 7 apr 2024
Dear KOENRAAD, Thank you for taking the time to give us a review. We are disappointed that we did not meet all of your expectations with the room and breakfast. We take your concerns seriously, as our goal is to deliver outstanding service to every guest at every opportunity. We appreciate your feedback about our location and hope that you will come back soon and let us show you the hospitality we are known for providing. With thanks,The Team at The Hampton Inn Chelsea

10/10 Eccellente

Viviana

Mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 7 apr 2024
Dear Viviana, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic Hampton Inn Manhattan-Chelsea stay and hope to have the pleasure of doing so again on your next visit to the city.With thanks, The Team at The Hampton Inn Chelsea

10/10 Eccellente

Norberto

Excellent Hotel…
Soggiorno di 3 notti ad aprile 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 5 apr 2024
Dea Norberto, We are delighted to see your rating of your stay at Hampton Inn Manhattan - Chelsea. We strive to provide each guest with a memorable experience and outstanding hospitality, and we are pleased to hear that you found our hotel excellent. It was our pleasure hosting you, and we hope to see you again whenever you return to New York.With Thanks,The Team at The Hampton Inn Chelsea

2/10 Terribile

Ashley

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff wasn’t friendly. Room was dirty. No thermostat. Everyone who checked in had to go back to the desk because the cards weren’t activated properly. Continental breakfast wasn’t maintained well.
Soggiorno di 1 notte a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 4 apr 2024
Dear Ashley, Please accept our apologies for any oversights in service and cleanliness you encountered during your stay. We also regret the inconvenience with the key card. We will address these issues promptly. Your feedback and patience in this matter are much appreciated. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope you will consider giving us a chance so we can provide you with the hospitality you should always expect from us.With Thanks,The Team at The Hampton Inn Chelsea

4/10 Scarso

Terroy

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
We did not get the room we ordered. I was disappointed. I was told they would hold my card. Not only did they hold my card, they took the funds right away off of my card. I won’t recommend this location to anyone.
Soggiorno di 1 notte a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 2 apr 2024
Dear Terroy, Thank you for staying with us and taking the time to share your review. Please accept our apologies for the room you received not meeting your expectations. We also regret any miscommunication regarding the hold on your card. We understand your frustration and appreciate your patience. We strive to ensure comfortable accommodations with outstanding service for each guest and hope the issues were resolved to your satisfaction. We hope to have the opportunity to make your next stay with us outstanding in every respect.With Thanks,The Team at The Hampton Inn Chelsea

8/10 Buono

Geoffroy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Walkable
Soggiorno di 1 notte a marzo 2024
Risposta di Amaris, il giorno 31 mar 2024
Thank you see you soon !

8/10 Buono

Rachel

Soggiorno di 2 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 17 apr 2024
Dear Rachel, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a pleasant experience here at the Hampton Inn Manhattan - Chelsea. We look forward to welcoming you back on your next visit!With thanks,The Team at The Hampton Inn Chelsea

8/10 Buono

Khanh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Amaris, il giorno 29 mar 2024
Thank you so much for your review hope you visit again!

6/10 Soddisfacente

Su

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 28 mar 2024
Dear Su, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.With Thanks,The Team at The Hampton Inn Chelsea

8/10 Buono

Kimberley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was not very good
Soggiorno di 4 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 27 mar 2024
Dear Kimberley, We thank you for being a valued Hilton Honors member. Your comments are important to us as we continually strive to deliver an exceptional experience to our guests. We're sorry to hear that your breakfast experience fell short of expectations. We're committed to improving and ensuring all guests have a more satisfying breakfast experience. We hope you will stay with us again at Hampton Inn Manhattan - Chelsea.With Thanks,The Team at The Hampton Inn Chelsea

8/10 Buono

Mitchell

Mi è piaciuto: Pulizia e personale e servizio
This was a perfect location for all the things I was doing from Madison Square Gardens to NYU to the Village.
Soggiorno di 2 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 27 mar 2024
Dear Mitchell, Thank you for choosing Hampton Inn Manhattan-Chelsea for your recent stay and sharing your experience with fellow travelers. We're delighted to hear that our hotel's location was convenient for your activities around Madison Square Garden, NYU, and the Village! Providing a central and accessible base for our guests is our top priority. We hope to accommodate you again soon.With Thanks, The Team at The Hampton Inn Chelsea

6/10 Soddisfacente

Rosalie

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I reserved two rooms. Booked them at the same time. However, our rooms were on two separate floors. I can understand not being able to accomodate conjoining rooms but it was very inconvenient that our rooms were on two separate floors! One of the rooms did not have a thermostat & the cold ac was blasting our entire stay. When I brought it the woman's attention at the front counter, she just kept asking if we wanted the heat on - which was not what we wanted. It just would have been nice to adjust the air as we wanted to. One of the rooms had a leaky toilet, so we had to use one of our towels to make sure the floor stayed dry so we didn't slip when getting out of the shower. The free breakfast was an awesome plus. However, there was only one waffle iron which was also pretty inconvenient when you have a line of people waiting to make a waffle. We came to the city with a whole list of things to do & see but since the waffle iron line was so long, it set our schedule back almost an hour because our group of 5 people had to wait so long just for a waffle! Overall, the stay wasn't terrible. I've definitely had much worse experiences. However, next trip, which we are already starting to plan, we will probably look into other options.
Soggiorno di 3 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 26 mar 2024
Dear Rosalie, Thank you for taking the time to share your feedback regarding your recent stay. We're glad to hear that you enjoyed the complimentary breakfast. However, we apologize for the inconvenience caused by having your rooms on separate floors and the issues with the thermostat and leaky toilet. Your comments regarding these matters will be addressed with our team. We hope you'll consider giving us another chance to provide you with a more seamless and enjoyable stay. We hope to welcome you back in the future.With Thanks,The Team at The Hampton Inn Chelsea

10/10 Eccellente

Jeremy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was there during spring break and the breakfast rooms were full of families, european and American. I appreciated the breakfast buffet being included with my room, excellent hot water pressure in the shower every morning despite being on the 17th floor. The bath towels and bed linens were very nice..it is perfect for getting to the galleries in Chelsea or hopping on the subway to uptown or the west village. The Starbucks less than half a block away on the corner of 24th & 6th Ave. has a great staff and terrific music. There are three other hotels on this block but the Hampton inn felt cozy.
Soggiorno di 5 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 27 mar 2024
Dear Jeremy, We are delighted to read your review of your stay at Hampton Inn Manhattan—Chelsea and are thrilled you enjoyed your stay! Your satisfaction is our priority, from our breakfast buffet to the cozy atmosphere. We're glad our location served your needs and that you found the nearby Starbucks convenient. Your feedback is invaluable, and we look forward to welcoming you back for another great experience in the heart of New York City.With Thanks,The Team at The Hampton Inn Chelsea

2/10 Terribile

Norberto

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Paid for 2 queen bed room for 2 night's, they say Expedia overbooked and only have 1 king bed available for a family of 4 and no price adjustment. Second day they amend and found us a 2 queen bed for which I have paid but had to wait until check in at 3pm for new room. Counter staff was not that cooperative.
Soggiorno di 2 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 27 mar 2024
Dear Norberto, We appreciate you choosing our hotel and also for taking the time to share your concerns. We deeply regret the inconvenience caused by the room availability issue and the lack of cooperation from our front desk staff. Your feedback is crucial for us to improve our service standards. We hope you will stay with us again so we can show you our commitment to providing excellent service and fresh accommodations.With Thanks, The Team at The Hampton Inn Chelsea

6/10 Soddisfacente

wesley

Soggiorno di 2 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea , il giorno 14 apr 2024
Dear Wesley, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.With thanks,The Team at The Hampton Inn Chelsea

8/10 Buono

Christiana

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 27 mar 2024
Dear Christiana, It means a lot to hear you loved everything about your stay! We strive to make every guest's experience memorable at Hampton Manhattan - Chelsea, and we can't wait to welcome you back.With Thanks,The Team at The Hampton Inn Chelsea

6/10 Soddisfacente

Saurabh

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Good location.... breakfast is same monotonous everyday
Soggiorno di 4 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 23 mar 2024
Dear Saurabh, We appreciate you sharing your review with us. Although we are glad you enjoyed most of your stay and liked our convenient location. We apologize that your experience did not meet every expectation and regret your disappointment with the variety of breakfast options. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback; we look forward to your return.With Thanks, The Team at The Hampton Inn Chelsea

10/10 Eccellente

Tobias

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 6 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 23 mar 2024
Dear Tobias, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we could provide you with a great stay at Hampton Manhattan - Chelsea. We look forward to your return and wish you all the best with your future travels.With Thanks, The Team at The Hampton Inn Chelsea

10/10 Eccellente

Timothy

Soggiorno di 1 notte a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 11 apr 2024
Dear Timothy, Thank you for your kind rating! We are glad you had such a positive experience during your time at the Hampton Inn Manhattan—Chelsea. We are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.With thanks,The Team at The Hampton Inn Chelsea

10/10 Eccellente

Julie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stay in NYC often- we got a great rate for a 1 night stay on a Sunday. All of the staff members extremely friendly and helpful. The rooms are modern and the view from our window was beautiful especially at night. They will keep your luggage before and after check in. Breakfast area very nice- spacious and a full breakfast. Elevators are a bit small for the size of the building. We know the area very well- street is safe at night and close to many train stations.
Soggiorno di 1 notte a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 19 mar 2024
Dear Julie, Thank you for choosing Hampton Manhattan - Chelsea. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.With Thanks,The Team at The Hampton Inn Chelsea

10/10 Eccellente

Amy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was very clean and the room was bigger than I imagined! The staff was courteous, we felt safe, and the hotel was in a great location for getting all around Manhattan and down to Brooklyn.
Soggiorno di 3 notti a marzo 2024
Risposta di The Team at The Hampton Inn Chelsea, il giorno 19 mar 2024
Dear Amy, Thank you for choosing Hampton Manhattan - Chelsea. We are pleased to know how much you liked your room. We want your stay with us to feel like home and be as comfortable as possible. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We are glad our location was convenient for everything you wanted to do on this visit. It is a pleasure to know your overall experience was positive, and we hope to welcome you back shortly!With Thanks,The Team at The Hampton Inn Chelsea