Dear Robert,Thank you for taking time to post your feedback on Expedia followed by your recent stay. I am glad your stay was to your satisfaction. Apologies for the food service not to your liking. We are an old building but going through soft refurbishments slowly. Hope this will not mar your overall experience and you will give us the pleasure of welcoming you back again soon.

Dear Shelley,Thank you for taking time to share your feedback with us followed by your recent stay. Your positive comments about out team helpfulness are greatly appreciated. We have removed the refrigerators from the rooms but there are 2 available in the reception for our guests to store items as Front Office is available 24/7. Ice is also available from the bar upon request. Hope this will not mar your overall positive experience and you will give us another opportunity of welcoming you back again.

Dear Sara,Thank you for taking time to score us on Expedia followed by your recent stay. As you have not shared your feedback, we would have appreciated the opportunity to know how we could have exceeded your expectations. Look forward to welcoming you back again.

Hi,Thank you for taking time to post your feedback on Expedia followed by your recent stay. Glad your overall experience was to your satisfaction. Hope you will be giving us another opportunity of welcoming you back again

Dear David,Thank you for taking time to post your feedback on Expedia. I do apologise if you feel neglected as we have many large groups of late but we do try o ensure our regular guests get the attention they should. Please contact the Duty Manager for your next booking to make sure we are able to live up to your satisfaction.

Hi Michael,thank you for scoring us an 8/10. As you have not shared any further feedback, hope your stay was to your satisfaction.

Dear Derek,Thank you for scoring us a 10/10 on Expedia. Your score is motivating and encouraging for the team to remain consistent. Look forward to the next opportunity of welcoming you back again.

Dear Peter,Thank you for taking time to share your feedback with us on Expedia. It is rewarding to learn of your overall experience. Parking is a third part payment with the company who maintain and monitor the are. We hope this will not mar your overall experience and we will be welcoming you back again.

Dear Gerwyn,Thank you for taking time to score us a 5/5 on Expedia. Our guests satisfaction is paramount to us. Hope your positive experience will give us the opportunity of welcoming you back again.

Dear Guest,Thank you for taking time to post your scores on Hotels.com followed by your recent stay with us. It is rewarding to receive an 8/10. Hope you will give us another opportunity of welcoming you back.

Dear Guest,Thank you for scoring us on Hotels.com followed by your recent stay. As guest feedback is very valuable to us, you have declined to post any comments. It would have helped to know how we could have done better to your satisfaction. Hope you will consider giving us another chance to welcome you back.

Dear Suzanne,Thank you for taking time and for your kind feedback on Hotels.com followed by your recent stay with us. It is a pleasure to learn of your positive experience with our services and facilities. Your comments go a long way in motivating and encouraging us to remain consistent. Our team are always eager to assist our guests and in return, receive comments that appreciate their efforts. We look forward to the next opportunity of welcoming you back again soon.

Hi Justin,Thank you for taking time to post your feedback on Hotels.com followed by your recent stay with us. As we strive to make sure our guests have a comfortable stay with us, getting your score is very disappointing. As you have not left us any comments, it would have been helpful if you could have given us a chance to rectify the matter during your stay. Hope you will consider giving us another opportunity of welcoming you back again.

Dear Brian,Thank you for scoring us full marks on Expedia followed by your recent stay with us. Hope this positive experience will give us another opportunity of welcoming you back again.

Dear Mark,Thank you for taking time to share your feedback on Expedia followed by your recent stay with us. Guest feedback enables us to identify areas needing attention. As you have mentioned that the invoice issue caused inconvenience to you during the check out. We were having an issue with the system and could not print an invoice which was later sent to you via email. As for myself and my colleague trying to ensure your issue was attended to, we did try to the best of our abilities. Please do accept my sincere apologies for the and hope you will consider giving us another opportunity of welcoming you back again.

Dear M,Thank you for taking time post your score on Hotels.com followed by your recent stay with us. As we strive to ensure guest satisfaction, your score of a 6 is disappointing. Hope you will give us another opportunity of welcoming you back and receiving a 10/10.

Dear Sian,Thank you for taking time to post your scores on Expedia followed by your recent stay with us. Hope you will give us another opportunity of welcoming you back again.

Dear Andrew,Thank you for taking time to score us on Expedia followed by your recent stay with us. It is rewarding to know your stay was comfortable. Look forward t the next opportunity of welcoming you back.

Hi Alan,Thank you for taking time to score us on Expedia. We have no comments but just a score of 3/5.Your feedback is very valuable to us and helps us better our services. Look forward to the next opportunity of welcoming you back.

Dear Josh,Thank you for taking time to post your rating on Hotels.com followed by your recent stay with us. We strive to get a 10/10 and your score is disappointing. Hope you will give us another opportunity of welcoming you back again and ensuring we receive full marks for our services.

Hi Roger E,Thank you for taking time to post your score on Expedia followed by your recent stay with us. Receiving a 10/10 is very encouraging for out team. We look forward to the next opportunity of welcoming you back again.

Hi Joannie,Thank you for taking time to post your valuable feedback on Expedia followed by your recent stay with us. Thank you for appreciating the team for their service delivery. Look forward to the next opportunity of welcoming you back again.

Dear Marc,Thank you for taking a moment to share your experience. Hope your positive experience will give us another opportunity of welcoming you back again.

Dear John,Thank you for taking a moment to share your experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

Dear Reena,Thank you for posting your valuable feedback on Expedia followed by your recent stay with us. Thank you for appreciating the team for their friendliness. We look forward to the next opportunity of welcoming you back again.

Dear June,Thank you for taking time to share your feedback on Hotels.com followed by your recent stay with us. It is a pleasure to learn of your satisfaction both with your stay and also for the services provided by our team. Hope this positive experience will give us the opportunity of welcoming you back again.

Dear Darren,Thank you for taking time to post your review on Hotels.com followed by your recent stay with us. I am glad your say was comfortable. The parking charge is a third party charge for the maintenance of the parking. We do have regular guests who come to enjoy a meal and have meetings on site as well. Hope you will give us the pleasure of welcoming you back again.

Dear Richard,Thank you for taking time to share your feedback on Hotels.com followed by your recent stay. We hope you will give us another opportunity of welcoming you back again.

Dear Anthony,Thank you for taking time to post your feedback on Hotels.com followed by your recent stay with us. We strive t ensure guest satisfaction and hope you will score us a 10/10 on your next stay.

Dear Lisa,Thank you for taking a moment to share your experience. We are delighted to hear that you had a positive experience during your stay with us. We look forward to welcoming you back soon.

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future

Thank you for taking a moment to share your experience. I am happy to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not too distant future!

Dear Iain,Thank you for taking a moment to share your experience. We are delighted to hear that you had a positive experience during your stay with us. We look forward to welcoming you back soon.

Dear Darrel, Thank you for staying with Doubletree Newbury North. In regards of parking charges: it is clearly stated on Hotels.com in the section AT A GLANCE as "On-site self-parking (GBP 8 per night)". Also the billboards around the car park and at the entrance of the hotel have the information provided regarding the charges.Nevertheless thank you for staying with us and for your feedback provided. We are highly dedicated to provide the best service possible and it will act upon your comments.Kind RegardsFront Office Team

Dear Victoria,Thank you for taking a moment to share your experience. We are delighted to hear that you had a positive experience during your stay with us. We look forward to welcoming you back soon.

Dear Joal,thank you for scoring us . Hope your positive experience will give us the opportunity of welcoming you back again.

Dear Michael,Thank you for taking time to post your feedback on Hotels.com followed by your recent stay. Thank you for your 8/10 score. We hope you will give us a 10/10 on your next stay.

Dear Linda,Thank you for taking time to provide us with your feedback on Hotels.com followed by your recent stay. Guest feedback is very valuable to us. Your 10/10 is much appreciated and will go a long way in motivating the team to remain consistent. We look forward to the next opportunity of welcoming you back again.

Dear Calum,Thank you for taking time to post your review on Expedia followed by your recent stay with us, Hope your positive experience will give us another opportunity of welcoming you back again.

Dear Dale,Thank you for taking time to post your review on Expedia followed by your recent stay. Your positive feedback about the team is much appreciated. Look forward to the next opportunity of welcoming you back.

Dear Gaynor,Thank you for your score posted on Hotels.com. We appreciate the 8/10 but would have loved to receive full marks. Hope your satisfactory stay will give us the opportunity of welcoming you back again.

Dear Stuart,Thank you for taking time to share your feedback on Hotels.com followed by your recent stay with us. We are undergoing some refurbishments, therefore, the paint smell. The charge for the parking is a third party who monitor the parking facilities. The Living well facilities are complimentary for our inhouse guests. Hope you will give us another opportunity of welcoming you back again.

Dear Lewis,Thank you for taking time to post your feedback on Hotels.com followed by your recent stay with us. It is a pleasure to receive the 10/10 as it helps keep our team motivated and encouraged. We look forward to the next opportunity of welcoming you back again.

Dear Erol,Thank you for taking time to post your feedback followed by your recent stay. Parking facilities are maintained and operated by an external third party, therefore the charge. There is a parking charge for all hotels now. Hope this will not mar your loyalty and you will give us the pleasure of welcoming you back.

Hi Sheena,Guest feedback is very valuable to us and thank you for taking time to post your scoring on Hotels.com followed by your stay with us. We strive to ensure guest satisfaction and as per your score, we were unable to do so. If our guests inform us of any issues, we are more than happy to rectify them during their stay. Hope you will give us the opportunity of welcoming you back again.

Dear PaulThank you for staying with Doubletree Newbury North. It great to know you have enjoyed our dining facilities.It will be a pleasure to inform our F&B team. In regards of parking charges: it is clearly stated on Hotels.com in the section AT A GLANCE as "On-site self-parking (GBP 8 per night)". Also the billboards around the car park and at the entrance of the hotel have the information provided regarding the charges.Nevertheless thank you for staying with us and for your feedback provided. We are highly dedicated to provide the best service possible and it will act upon your comments.Kind RegardsFront Office Team

Dear GeorgiaThank you for your time spent to provide us with your feedback. We genuinely hope that you enjoyed your stay with us and looking forward to welcome you again at our hotel in the nearest future.Meanwhile if there anything I can assist you with in the future do not hesitate to contact me directly.Once again thank you for staying with DoubleTree Newbury and have a lovely day! Sincerely,Andrey PushkarevFront Office Manager