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Recensioni per Hampton By Hilton Newcastle

3.5 out of 5
Hampton By Hilton Newcastle
Baron House Neville Street, Newcastle-upon-Tyne, England

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 557 su 1002 recensioni" "
Valutazione di 8 - Buono. 311 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 70 su 1002 recensioni" "
Valutazione di 4 - Scarso. 34 su 1002 recensioni" "
Valutazione di 2 - Terribile. 30 su 1002 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,4/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

stefano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2019
Risposta di kathryn, il giorno 8 nov 2019
Thank you for your feedback! We are glad you enjoyed your stay and look forward to seeing you again soon :)

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel, very close to the train station. Large room with couch
Soggiorno di 2 notti a maggio 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good value
Ok
Soggiorno di 1 notte ad aprile 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good value for money
Good value for money
Soggiorno di 4 notti a febbraio 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Medium value for money.
Medium value for money. No refrigerator and no water bottles in the room. Clean and quiet.
Soggiorno di 4 notti a novembre 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel
Good hotel, medium value for money, no refrigerator in the room, no bottle of water in the room.
Soggiorno di 1 notte a novembre 2018

10/10 Eccellente

Antonia

Viaggio di lavoro
The rooms were clean, the staff are professional and very helpful. The breakfast was excellent with a wide choice of food to choose from. The location is great close to stores, pubs and restaurants. The metro is right there and just 20 minutes away from the airport.
Soggiorno di 4 notti a marzo 2024
Risposta di Charlie - GSA, il giorno 3 apr 2024
! We are so pleased you experienced the brilliant level of customer service given by our staff. We always try to accommodate as much as possible for our valued guests in all aspects of their stay. We hope to welcome you back soon! Kind regards,

10/10 Eccellente

claire

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff were excellent, some noise from hotel guests but concierge immediately sorted it out
Soggiorno di 1 notte a marzo 2024
Risposta di Charlie - GSA, il giorno 24 mar 2024
Thank you for your feedback. We are pleased to hear you had such a positive experience with our staff and hope to see you again soon.Many thanks

10/10 Eccellente

Donna, Monifieth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
When we checked in to our room there was an issue with it which meant we asked to be moved. Reception very quickly allocated us a new room, no hassle at all. The hotel is in a fantastic location right opposite the train station. It doesn’t have parking but we parked at the station and it was only £12 for 24 hours. Rooms are really nice, beds very comfortable and the breakfast was lovely.
Soggiorno di 1 notte a marzo 2024
Risposta di Charlie - GSA, il giorno 24 mar 2024
Thank you for your feedback! We are so pleased to hear you had such a wonderful stay with us and found it to be such a positive experience.We hope to see you again soon.Many thanks

8/10 Buono

Nigel

Soggiorno di 4 notti a marzo 2024
Risposta di Charlie - GSA, il giorno 3 apr 2024
We are so pleased to hear you had such a wonderful stay with us and hope to see you again soon. Many thanks,

10/10 Eccellente

Brian

Mi è piaciuto: Pulizia, personale e servizio, servizi
Central hotel in the busy Newcastle city centre. 50 meters from the train station door and easy walking distance to all main dining and nightlife areas. Rooms basic, clean, quiet aircon. Only downside is that one of the elevators is out of service causing a fairly long wait and there are ongoing refurbishment works in the reception and gym (out of service during our stay).
Soggiorno di 1 notte a febbraio 2024
Risposta di Charlie - GSA, il giorno 8 feb 2024
Thank you for taking the time to leave us this amazing review. i cant wait to share it with the team !!! we hope to welcome you back again soon for another fantastic stay. Kind Regards

6/10 Soddisfacente

Jonathan

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
There are major building works going in at the Hotel which i was not aware of. Only 1 lift works which is a pain ,if on higher floors. Reception area a bit of a mess. If i had know i would have stayed somewhere else.
Soggiorno di 3 notti a gennaio 2024
Risposta di Charlie - GSA, il giorno 3 feb 2024
Good morning Jonathan, we apologise for the disruption during your stay. This is not a regular occurrence and is currently underway because of essential firestopping maintenance. We hope however to welcome you back again when we are all back to normal! Many thanks,

10/10 Eccellente

Lynne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Central location good value
Second time staying at hotel would recommend
Soggiorno di 2 notti a gennaio 2024
Risposta di Charlie - GSA, il giorno 1 feb 2024
Good morning Lynne, thank you for you 10 rating; we are pleased to hear you enjoyed your stay and would recommend our hotel! Many thanks,

10/10 Eccellente

Darran

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel and staff were fantastic. Room clean and breakfast ample to set you up for the day
Soggiorno di 2 notti a gennaio 2024
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good afternoon Darren, thank you for your feedback, it is greatly appreciated and will be passed on to the relevant departments. Many thanks.

8/10 Buono

S.G.B. van

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Ontbijt is inclusief maar was niet de kwaliteit die ik ben gewend bij deze hotels. Kamer was perfect. Hotel wordt gerenoveerd maar geen last van gehad.
Soggiorno di 2 notti a gennaio 2024
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning, thank you for leaving us feedback. We are thrilled to hear you enjoyed breakfast and were content with your room. We hope to welcome you back soon.

8/10 Buono

Lesley

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia
Good but could be great
Excellent position and room was really lovely, nice size, modern with large tv, tea and coffee, hair dryer and iron, but none of the little extras such as a shower cap or pad and pen both I went out to buy as I was there 5 nights and needed them and no information about the hotel either in a file or in the tv which was broken on arrival however was fixed by maintenance the next day. There was also no information about the hotel with in a file or on the tv. The kitchen was closed for maintenance which I was supposed to get an email about but never did, I was going to book another hotel but they had in there website the kitchen was closed so I booked this one to fine the same problem but the didn’t tell you before arrival. The cleaning was not great however my coffee cups were just rinsed not replaced as the runs of coffee on the outside from myself using them were still there. But generally I would use this hotel again as it’s central and the rooms are good they just need to step up on odd things to make it very good.
Soggiorno di 5 notti a gennaio 2024
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Lesley, thank you so much for your 8 rating! We sent out emails and advertisements that due to essential maintainece work, we would be offering a grab and go style breakfast temporarily - we are sorry you missed this. Although at a limited service, we still aimed to provide our utter most best breakfast standards. We hope to welcome you back soon so that you can experience our usual breakfast standard!

2/10 Terribile

Emily

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Close to the train station (that’s the only positive, if you consider it one). Unless you want an immersive clubbing experience I wouldn’t bother. So noisy. Lift out of order, continued problems with key card and no hot breakfast option.
Soggiorno di 1 notte a gennaio 2024
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Emily, thank you for your feedback. Our location is one of our many benefits however due to our central location, it does sometimes come with noise of the busy city. Despite this, this is not a usual issue and so we hope to welcome you back again soon.

8/10 Buono

simon

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Due to maintenance there were no breakfast eat in option.
Soggiorno di 1 notte a gennaio 2024
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Simon, thank you for our feedback. We were still operating our grab and go breakfast service during your stay, however this still came with the option to eat in our lounge area where breakfast was being served. As always, you have the choice to eat in our breakfast/lounge area, your room or take your food to go. We hope to see you again soon.

8/10 Buono

WAYNE

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Eccellente

Katrina

Soggiorno di 1 notte a gennaio 2024
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Eccellente

Stuart

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tosh's Vacation
We stayed only one night but very comfortable room and lovely staff. The breakfast was excellent, plenty of choice.
Soggiorno di 1 notte a gennaio 2024
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! Our complimentary breakfast is one of our many benefits we pride ourselves on. We hope to welcome you back soon!

10/10 Eccellente

Philip

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Eccellente

Futra Zamsyah

Soggiorno di 2 notti a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Eccellente

Patrese Jane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay!
Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Eccellente

Jonathan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Short walk from train station, nice room, good value.
Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

8/10 Buono

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

8/10 Buono

leslie

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Very handy for the train station and shopping No floor markings when lift doors opened should be a sign to say which floor the lift had stopped on breakfast was very average some items was cold
Soggiorno di 2 notti a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Leslie, thank you for your 4/5 rating. Our location is one of our many convinces. We are sorry to hear you were not satisfied with our breakfast standards but we hope to welcome you back soon to elevate your impressions.

6/10 Soddisfacente

Gavin

Average 3 star Hotel
I stayed at your Newcastle Hotel Saturday night. Most things were ok. With the exception of the pillows not being very comfortable and there was no hot water for a shower. The tiles behind the toilet in the bathroom were shattered where it looks like someone has kicked them. Breakfast was complete chaos, basic things not there like plates and bacon. I would compare this place to a premier inn. Not horrendous but not great either.
Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Gavin, thank you for your feedback. We are sorry to read you weren't entirely satisfied with you stay. We hope to welcome you back again soon and allow you to experience the potential of our breakfast.

8/10 Buono

Colin

Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

2/10 Terribile

Linda

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Shocking
We visit this hotel every year and this was one disappointing year which I will no longer be returning. Walked into the hotel to find the lift was still out of service (same as last year). Then got in our room to find no bed was made up for my granddaughter. We pulled out the sofa bed to find a disgusting state (stains, dirty towels, crisp packets) this is not acceptable when you pay that amount of money for one night. Went down to reception and asked for a new room or this cleaned. We had to repack and move to the lower floor which we had to use the stairs (again) to then find out our new room bed wasn’t made up and blood stained mattress. For my granddaughters first stay in a hotel room this was not a good experience.
Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Linda, we are sorry to hear you were not satisfied with your stay. This is not our usual standards and so we apologise for this. We hope by staying with us again, we can amend your experience of our hotel.

8/10 Buono

Stuart

Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We hope to welcome you back soon!

10/10 Eccellente

Rebecca

Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Rebbecca, thank you so much for your 10 rating. We look forward to welcoming you back soon.

8/10 Buono

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Felt a bit cold temperature wise?? Lift out of order Breakfast good
Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your positive review! We are pleased you enjoyed our complimentary breakfast. We hope to welcome you back soon!

10/10 Eccellente

ALEXANDER

Soggiorno di 2 notti a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Alexander, thank you greatly for your 10 rating. We hope to see you again soon.

6/10 Soddisfacente

Sally

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Noisy yet comfortable stay
The location of the hotel near the central station makes for a convenient but noisy stay. Music from neighbouring bars continued until midnight, so if this bothers you, you might want to find a quieter location. The bed was also very noisy but quite comfortable. There was only one lift working and this broke down at one point. But, having said all this, the hotel was comfortable and the staff were extremely friendly. I would stay here again.
Soggiorno di 4 notti a novembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Sally, thank you for your feedback, it is greatly apricated. Our location being so central is one of our many benefits however does occasionally come with the noise of the city. Despite this, we are glad you still enjoyed your stay and hope to welcome you back again soon.

6/10 Soddisfacente

Richard

Viaggio con la famiglia
Shopping trip
Bathroom cleanliness could be improved visible dirt in sink. Bedroom pillows were uncomfortable and no choice given as alternative Lifts on arrival we’re out of order Good choice of breakfast buffet Good central location
Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Richard, thank you for leaving us feedback. It will be passed on to the relevant departments and amendments will be made to improve your future stay. We hope to welcome you back soon.

8/10 Buono

Nigel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Thought room was very good clean smart new. Disappointed with night club outside our window loud music until 3 am. Breakfast was like a cattle market and hot food was only Luke warm.
Soggiorno di 1 notte a dicembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Good morning Nigel, thank you for taking the time to leave us feedback. We are pleased to hear that you were happy with the standards of our rooms. We hope you will join us again to experience our best breakfast potential,

10/10 Eccellente

Xiuzhen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Thank you for your 10 rating. We hope to welcome you back soon.

10/10 Eccellente

George

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Newcastle trip
Amazing location, right in the city centre and a 1 minute walk from train station was a super conveninent destination for a weekend in Newcastle
Soggiorno di 1 notte a novembre 2023
Risposta di Charlie - GSA, il giorno 30 gen 2024
Many thanks for you 10 rating. Our location like you said is one of our many benefits of our hotel. We are pleased you had a pleasant stay and hope to welcome you back soon.

8/10 Buono

Frederic

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Jason

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location. Very clean and well presented.
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Gillian

Mi è piaciuto: Condizioni e dotazioni della struttura
Great easy check in
Soggiorno di 1 notte a novembre 2023

2/10 Terribile

Gareth

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio
Arrived at 9am, left the bags in luggage room, arrived back to complete check in at 7pm to be told that only 1 room for the 2 booked was available, because of plumbing issues, the hotel obviously knew that they didn’t have enough rooms at an earlier stage for the day, where was the foresight and planning, we waited an hour to get moved to another hotel, missed dinner reservation, ruined the trip
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bed was a bit too firm, the breakfast was excellent and very conveniently located
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Louise

Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Thiago

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Breakfast was really good, but the bed was not comfortable, very noise.
Soggiorno di 3 notti a novembre 2023

2/10 Terribile

Gayane

Soggiorno di 9 notti a novembre 2023
Risposta di Charlie - GSA, il giorno 14 nov 2023
Thank you for sharing your feedback with us.

10/10 Eccellente

Lyndsey

Soggiorno di 1 notte a novembre 2023
Risposta di GSA, il giorno 13 nov 2023
Thank you for taking the time to complete a satisfaction survey, your feedback is extremely appreciated and allows us to take corrective action when needed. Thank you for scoring 8/10! This is certainly the experience we aim to provide to all guests. We are happy to hear that you liked our central location , which is very convenient in many aspects; and we are also glad I am happy that you have received such good customer service from our lovely team, they are one of the prides of team Hampton and we will be sure to pass this onto our team to ensure everyone gets the chance to hear this feedback.