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Recensioni per Hyatt Regency John Wayne Airport Newport Beach

4 out of 5
Hyatt Regency John Wayne Airport Newport Beach
4545 Macarthur Blvd, Newport Beach, CA

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 679 su 1001 recensioni" "
Valutazione di 8 - Buono. 171 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 74 su 1001 recensioni" "
Valutazione di 4 - Scarso. 39 su 1001 recensioni" "
Valutazione di 2 - Terribile. 38 su 1001 recensioni" "

9,4/10

Pulizia

9,2/10

Personale e servizio

8,8/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Michele

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 10 notti a novembre 2019
Risposta di Aisa Keeler, il giorno 17 nov 2019
Thank you for an 8 out of 10 review!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2019
Risposta di Aisa Keeler, il giorno 9 set 2019
Thank you for a 4 star review!

10/10 Eccellente

Lucas

Soggiorno di 1 notte ad aprile 2024
Risposta di Ana, il giorno 30 apr 2024
Dear Lucas,We are grateful for your rating. Thank you for choosing to stay with us while visiting Newport Beach. We look forward to seeing you again soon!

10/10 Eccellente

Edward

Viaggio di coppia
Mi è piaciuto: Servizi
They had great anticipation of our needs.
Soggiorno di 2 notti ad aprile 2024
Risposta di Laura, il giorno 29 apr 2024
Dear Edward,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our staff was attentive to your needs. We hope to have the pleasure of welcoming you back soon. Best regards,

6/10 Soddisfacente

Jessica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is beautiful, clean with friendly staff. We picked it based on sound proof rooms and the reviews being so high. However upon arrival I was a little shocked at $30 a night parking (I did find it listed in the "additional options" it's not an option is you drive and frankly there lot was empty). We paid for "High floor" but was put on the 4th floor out of 9. Sadly our room definitely wasnt sound proof we listened to jets taking off all hours. Overall it's okay. We likely won't return too noisy, tiny room and pricey parking.
Soggiorno di 2 notti ad aprile 2024
Risposta di Laura, il giorno 29 apr 2024
Dear Jessica,Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on parking fees and noise levels is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our great staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

10/10 Eccellente

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved it!!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Ana, il giorno 23 apr 2024
Dear William,We appreciate your feedback. It was a pleasure to have you as our guest during your stay in Newport Beach. It makes us happy to hear you enjoyed your stay. We look forward to seeing you again!

8/10 Buono

Darren

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 3 notti ad aprile 2024
Risposta di Betsy, il giorno 16 apr 2024
Dear Darren,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

4/10 Scarso

Maria

Non mi è piaciuto: Personale e servizio
As we arrived we got charge 30 for parking they adosó charge me for the whole room the next morning I had ask why they did that and they reassure me it was a mistake. Now I looked at my bank account to see if the charges were going to fallout as the manager reassured me they were going to, not only the charge was still there but they also charge me for breakfast when I already had buy it included in my Expedia purchase.
Soggiorno di 1 notte ad aprile 2024
Risposta di Melinda, il giorno 12 apr 2024
Dear Maria,Thank you for taking the time to review our property. We are sorry to hear about the billing issues you are experiencing. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to have the opportunity to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our stay was great.
Soggiorno di 1 notte a gennaio 2024
Risposta di Jamison, il giorno 11 apr 2024
Hello Stephanie, Thank you for your wonderful review! We're delighted that you had a great stay with us, and we hope to welcome you back as our guest again soon at Hyatt Regency John Wayne Airport Newport Beach!Best regards,Jamison

10/10 Eccellente

Jose

It’s very clean and convenient, as it’s very close to the airport.
Soggiorno di 1 notte ad aprile 2024
Risposta di Travis, il giorno 9 apr 2024
Hello Jose!Thank you for taking the time to write your review of our hotel. We are glad to know you enjoyed your stay with us and our proximity to the airport. We look forward to welcoming you back again soon!Warm Regards, Travis

6/10 Soddisfacente

Armine

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Checked in at 10 pm, front desk receptionist was rude & unpleasant
Soggiorno di 1 notte a marzo 2024
Risposta di Tieysha, il giorno 31 mar 2024
Hello Armine,Thank you for taking the time out to leave us your rating as well as your feedback. We are so sorry to hear that our front desk staff was rude and unpleasant. We apologize for any inconvenience this may have caused. We do hope that we will have the pleasure of welcoming you back to Hyatt Regency John Wayne Airport Newport Beach in the future.Best Wishes,

10/10 Eccellente

Andrea

Soggiorno di 1 notte a marzo 2024
Risposta di Melinda, il giorno 18 apr 2024
Dear Andrea,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 Eccellente

Fernando

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Las instalaciones y la habitación son modernas y amplias. El personal del hotel es servicial y amable. En lo negativo, los precios de los servicios y de la tienda del hotel son abusivos. ¿8 dólares por una botella de agua? Por favor…
Soggiorno di 8 notti a marzo 2024
Risposta di Rebecca, il giorno 28 mar 2024
Hello Fernando,Thank you for your feedback and recent stay at Hyatt Regency John Wayne Airport. It was our pleasure to welcome you. We are happy you enjoyed our hotel facilities/amenities and our amazing staff. We are sorry for the disappointment with the price of items in our market. We will share all feedback with our management team. We hope to welcome you back again.Warm regards,Rebecca

10/10 Eccellente

julie

Soggiorno di 1 notte a marzo 2024
Risposta di Melinda, il giorno 18 apr 2024
Dear Julie,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 Eccellente

Rena

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Even though the housekeeping forgot to change the bedding when requested due to a spill on the sheets. Had to call them at 9 pm to change them. Was a bit awkward but the women were very gracious and professional. Next morning no service and had to request coffee, cups and sugar to be refilled. Am giving 5 stars even though. Morning breakfast was very good with excellent service.
Soggiorno di 4 notti a marzo 2024
Risposta di Ana, il giorno 26 mar 2024
Dear Rena,Thank you for your feedback. It was a pleasure to host you during your visit to Newport Beach. We are sorry to hear that your initial housekeeping request was not fulfilled. We're glad to hear you enjoyed your breakfast and the service provided by our team. We hope to improve your experience the next time you visit!

8/10 Buono

HICHAM

Soggiorno di 1 notte a marzo 2024
Risposta di Tania, il giorno 12 apr 2024
Hello HICHAM,Thank you for the rating. We are happy that you had a pleasant stay with us, and we look forward to staying with us in the future.Best wishes,Tania

10/10 Eccellente

Akiko

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel itself is nice and the room was super clean. But there is nothing around the hotel within walking distance and limited availability of Uber/Lyft cars at night; we had to wait for one for 20 minutes after dinner around 8 pm just for a 10-minute ride back to the hotel.
Soggiorno di 1 notte a marzo 2024
Risposta di Melissa, il giorno 19 mar 2024
Hello Akiko,I am pleased that you enjoyed the hotel and the guest room while staying with us at Hyatt Regency John Wayne Airport-Newport Beach. Thank you for providing this feedback! We hope that we can welcome you back for another stay. Best regards,

6/10 Soddisfacente

Johnny

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Betsy, il giorno 19 mar 2024
Dear Johnny,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Eccellente

Jacqueline

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel
Soggiorno di 1 notte a gennaio 2024
Risposta di Tieysha, il giorno 16 mar 2024
Hello Jacqueline,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you found our hotel to be lovely. We look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the future.Best Wishes,

8/10 Buono

Robin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was nice
Soggiorno di 1 notte a marzo 2024
Risposta di Melinda, il giorno 13 mar 2024
Dear Robin,Thank you for taking the time to review our property. We are so glad to hear you found our property nice. We hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm, regards,Melinda

10/10 Eccellente

Warren

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Updated hotel within walking distance of airport. Lobby was open and relaxing.
Soggiorno di 1 notte a marzo 2024
Risposta di Christi, il giorno 11 mar 2024
Hello Warren, thank you for taking the time to share feedback on your recent stay at Hyatt Regency John Wayne Airport- Newport. I am glad to hear this was convenient for you and that the lobby was relaxing. We look forward to welcoming you back again soon. Best Regards, Christi

8/10 Buono

justin

Soggiorno di 3 notti a febbraio 2024
Risposta di Michaela, il giorno 27 feb 2024
Dear Justin,I want to thank you for your patronage to us here at Hyatt Regency John Wayne Airport Newport Beach. I am pleased you enjoyed your stay and hope to welcome you back as our guest in the near future. I truly appreciate your time and review. Have a great day!

10/10 Eccellente

Ladan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Betsy, il giorno 26 feb 2024
Dear Ladan, Thank you for the 5/5 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Eccellente

Deyu

Soggiorno di 1 notte a febbraio 2024
Risposta di Melinda, il giorno 22 mar 2024
Dear Deyu,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 Eccellente

Ikue, honolulu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Tieysha, il giorno 18 feb 2024
Hello Ikue,Thank you for your 5 out of 5 rating. We hope you had a wonderful and memorable stay. We look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the future.Best Wishes,

10/10 Eccellente

farah

Soggiorno di 1 notte a febbraio 2024
Risposta di Melinda, il giorno 22 mar 2024
Dear farah,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency John Wayne Airport, Newport Beach again soon!Warm regards,Melinda

10/10 Eccellente

YOUNGSUK

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di Betsy, il giorno 3 feb 2024
Dear Youngsuk,Thank you for the 10/10 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

6/10 Soddisfacente

DIANNE, MARYSVILLE

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
I didn't like the toilets in the room. They are too low. Didn't like the barndoor on the bathroom, don't close tight. The restaurant seats were too low for the tables.
Soggiorno di 1 notte a gennaio 2024
Risposta di Jamie, il giorno 30 gen 2024
Dear Dianne,Thank you for taking the time to review our Hyatt Regency John Wayne Airport Newport Beach. We apologize for any inconvenience caused by the features in our rooms, and on-property dining. Your comments are valuable to us, and we will share this with our team as we strive to improve our guest experience. We appreciate your feedback and hope to welcome you back as our guest for a more enjoyable stay in the future.Warm regards,Jamie

10/10 Eccellente

HENRY

Soggiorno di 1 notte a dicembre 2023
Risposta di Betsy, il giorno 27 gen 2024
Dear Henry,Thank you for the 10/10 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Eccellente

Daniel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024
Risposta di Jamie, il giorno 20 gen 2024
Dear Daniel,Thank you for your wonderful 5-star rating for our Hyatt Regency John Wayne Airport Newport Beach! We're glad that you enjoyed your stay with us, and we hope to welcome you back as our guest again soon!

6/10 Soddisfacente

Madison

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Just meh
The overall experience was just lack luster. Felt like we were staying at a cheap Holiday Inn. Room was small and outdated. Front desk was extremely nice.
Soggiorno di 3 notti a gennaio 2024
Risposta di Melinda, il giorno 15 gen 2024
Dera Madison,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back for an improved stay that exceeds all expectations.Warm regards,Melinda

6/10 Soddisfacente

Simon

Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
Room was subpar clean and when asked to be in a room not facing the airport, I was place in the room facing the airport. Rooms are much smaller than shown in the photo.
Soggiorno di 3 notti a gennaio 2024
Risposta di Rebecca, il giorno 15 gen 2024
Greetings Simon,Thank you for your feedback and your recent stay. We are sorry for your experience with your recent stay. We are sorry for the condition of the room and that your room request wasn't honored. We will share all feedback with our management team. Have a good day.Warm regards,Rebecca

10/10 Eccellente

CORINNE

Soggiorno di 5 notti a gennaio 2024
Risposta di Tieysha, il giorno 11 gen 2024
Hello Corinne! Thank you for your 10 out of 10 rating. We hope you enjoyed your stay with us, and we look forward to welcoming you back to Hyatt Regency John Wayne Airport - Newport Beach in the future.Best Wishes,

10/10 Eccellente

Melina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love it. N8ce , clean place
Soggiorno di 1 notte a ottobre 2023
Risposta di Michaela, il giorno 9 gen 2024
Hi Melina.Thank you for being our Guest at Hyatt Regency John Wayne Airport Newport Beach. I am pleased you enjoyed your time with us and truly thank you for your time and review. I hope to have you back as our Guest in the near future. Have a great day!

10/10 Eccellente

Gloria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really liked this property. Staff is very welcoming, parking is easy. Beds are comfy. Room is clean with daily housekeeping. Small fridge in room for drinks. They do have a mini Starbucks on the property which is nice along with a bar and a restaurant. Restaurant is a bit pricey but food was good and the servers were very nice. Benihanas is within walking distance and other spots are also near by but I do recommend you go in car. Airport is right across the street and you can hear them but I wouldn’t say it’s too busy. I think they stop flying around 9ish or 10pm. I would stay here again
Soggiorno di 3 notti a gennaio 2024
Risposta di Laura, il giorno 8 gen 2024
Dear Gloria,Thank you for sharing your experience with us. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Eccellente

Vanessa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Laura, il giorno 8 gen 2024
Dear Vanessa,Thank you so much for the wonderful rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

2/10 Terribile

Darrin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do a better job cleaning.
I am bald and stayed in the room alone, so there is no way that I should find long hair s in the shower, on the toilet, and on “clean” folded towels.
Soggiorno di 1 notte a gennaio 2024
Risposta di Laura, il giorno 8 gen 2024
Dear Darrin,Thank you for sharing your experience with us. We sincerely apologize that your room was not up to Hyatt standards. Please reach out to us on our social .or chat channels so that we can discuss this with you further. We hope to hear from you soon. Best regards,

8/10 Buono

Kouharik

Soggiorno di 1 notte a dicembre 2023
Risposta di Laura, il giorno 8 gen 2024
Dear Kouharik,Thank you so much for providing your rating. We truly hope you enjoyed your stay and we hope to have the opportunity to welcome you back soon. Best regards,

10/10 Eccellente

Samantha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Janet, il giorno 21 dic 2023
Dear Samantha,Thank you for the great rating you gave our Hyatt Regency John Wayne Airport-Newport! We are pleased to see we met your expectations in every aspect. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 Eccellente

Heather

Soggiorno di 1 notte a dicembre 2023
Risposta di Melinda, il giorno 18 dic 2023
Dear Heather,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Eccellente

Rhoda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Michaela, il giorno 12 dic 2023
Hello Rhoda! I personally want to thank you for your positive review of your recent stay with us here at Hyatt Regency John Wayne Airport Newport Beach. I am pleased your time with us was a success. I hope to welcome you back again soon!

8/10 Buono

Janet

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Rebecca, il giorno 7 dic 2023
Greetings Janet,Thank you for providing feedback and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

10/10 Eccellente

Therese

Mi è piaciuto: Servizi
Excellent service
Soggiorno di 2 notti a novembre 2023
Risposta di Betsy, il giorno 25 nov 2023
Dear Therese,Thank you for the 5/5 rating and feedback. We are so glad you had an excellent visit at our hotel. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide excellent service. We look forward to welcoming you as our guest again soon.Warm regards,

10/10 Eccellente

Mark, Houston

Soggiorno di 3 notti a novembre 2023
Risposta di Melinda, il giorno 13 dic 2023
Dear Mark,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Eccellente

Hua Gui

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Melinda, il giorno 15 nov 2023
Dear Hua Gui,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Eccellente

Vanessa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quick booking, easy check on, decent rate, nice room. Especially loved the small balcony w sliding glass door that provided lots of breeze and airflow, helped me sleep well at night. Only drawback is the sound of the planes beginning early in the morning but I did chose this hotel for its proximity to the airport so I can’t dock them for that. The champagne at check in was a nice touch too. Key card security doors and elevators and walking distance to coffee shop and lunch options.
Soggiorno di 1 notte a novembre 2023
Risposta di Candace, il giorno 13 nov 2023
Dear Vanessa, I want to thank you for being a guest of our hotel and glad to hear that you enjoyed your stay. We are happy to hear that you enjoyed your room & the balcony. Thank you for taking the time to share your experience and we hope to welcome you back at Hyatt Regency John Wayne Airport-Newport Beach.Warm regards,Candace

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Candace, il giorno 12 nov 2023
Dear Anonymous,Many thanks for choosing Hyatt Regency John Wayne Airport Newport Beach. We look forward to welcoming you again in the future!Warm regards,Candace

2/10 Terribile

Lori

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Spend your money elsewhere!!
If you like soft beds, this is the place for you. If you like smelly sheets, this is the place for you! If you like to see hair that isn’t yours in the shower, this is the place for you! And if you like to be woken up at 2am by a beeping malfunctioning mini fridge, thus is the place for you. They won’t ask you, “how was your stay?” because they don’t care.
Soggiorno di 1 notte a ottobre 2023
Risposta di Betsy, il giorno 31 ott 2023
Hello Lori,Thank you for your review. Please allow me to apologize on behalf of our team for your disappointing experience at our hotel. We expect all our guest to receive the exceptional care and service that is our goal to provide. We are sorry that this was not your experience due to room condition and service you experienced. This does not meet our standards. We would love the opportunity to address your concerns directly. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon. Best Regards,

4/10 Scarso

Keilee

Soggiorno di 1 notte a ottobre 2023
Risposta di Jamison, il giorno 1 nov 2023
Hello Keilee, Thank you for taking the time to leave a rating review of our hotel. We welcome your feedback, suggestions, and comments. Please contact us via one of our social media platforms (e.g. X (formerly Twitter), Facebook, Instagram) so we can discuss this review with you further. We hope to welcome you back at Hyatt Regency John Wayne Airport - Newport Beach for an improved stay that exceeds all expectations.Best regards,Jamison

10/10 Eccellente

Server

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel , the only problem I have faced was all day dripping water in the shower. The rest is perfect.
Soggiorno di 4 notti a ottobre 2023
Risposta di Candace, il giorno 29 ott 2023
Dear Server,Thank you for taking the time to review your recent stay at our hotel. We are happy to hear that our hotel met your expectations during your stay and very sorry to hear about the dripping faucet. We look forward to welcoming you again at Hyatt Regency John Wayne Airport-Newport Beach.Warm regards,Candace