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Recensioni per Sandra Tours

3 out of 5
Sandra Tours
Palm Beach 504, Noord

Recensioni

6,8
Valutazione di 10 - Eccellente. 7 su 24 recensioni" "
Valutazione di 8 - Buono. 5 su 24 recensioni" "
Valutazione di 6 - Soddisfacente. 6 su 24 recensioni" "
Valutazione di 4 - Scarso. 2 su 24 recensioni" "
Valutazione di 2 - Terribile. 4 su 24 recensioni" "

7,6/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

yuanyuan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
saw few big cockroach walking around,, freaking my daughter out
Soggiorno di 4 notti a marzo 2024

6/10 Soddisfacente

Lucia

Soggiorno di 7 notti a maggio 2023

6/10 Soddisfacente

Marcy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The property did not know we were staying with them. Expedia did a poor job of communicating with the property to ensure that the reservation Expedia made for us was received. This caused last minute stress for us which was unnecessary. Also, I understood that we would be provided breakfast but this was not the case. Finally, there were bugs in our room.
Soggiorno di 4 notti a marzo 2023

2/10 Terribile

DAVID

Non mi è piaciuto: Comfort della camera
Beware of Bait and Switch
I was the victim of a bait and switch. I booked and paid for a room with a double bed along with a single bed, a full size refrigerator, kitchen area. The room i booked was called the Royal Suite. When i arrived there was no conversation at all about room issues. I was taken to room 13. It was up 19 steps outside. Once entering it was a 12x12 closet at best with a dorm style refrigerator and TV that did not have a signal the entire first night and was useless . There was a bathroom as well. The room itself was clean. I had brought a cooler full of frozen meat with me and this certainly would not accommodate me. When i brought this to the attention of the gurl who escorted me to the room she called the owner. All of s sudden there was a language barrier. In essence I was told the other room had a broken bathroom and since it was NYE weekend there were no repairmen available. So i asked just to use the freezer in thebother room. I was then told no because work men would have to go in and out. It became obvious that they rented that room to someone else. It was NYE weekend and i had no choice to stay there. They did let me use an outdoor freezer that everone had access to. Thankfully my cooler was not disturbed. There was no apology no offer of refund. I was so disappointed. I was only staying there 2 nights tgen off to the Marriott surf club. It was only a 4 minute walk to the surf club. That is the only positive.
Soggiorno di 2 notti a dicembre 2022

4/10 Scarso

Len

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
extreemly basic
Soggiorno di 4 notti a ottobre 2022

2/10 Terribile

Diane

Soggiorno di 4 notti ad aprile 2022

10/10 Eccellente

Viktoriia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you to staff Sandra tours. Very nice people. I felt like I’m at home. Hotel located in just 7-10 minutes from the beach, restaurants, shopping mall. Very relaxing and quiet place.
Soggiorno di 7 notti a marzo 2022

10/10 Eccellente

Fironia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good place, the staff are very friendly and kind. They provided us with beach chairs and they respond quickly.
Soggiorno di 4 notti a gennaio 2022

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Well located and friendly staff
Close to Palm Beach, it is very well located, on a quiet street. The accommodation I stayed was simple, but it had everything I needed. The service was excellent. Super kind staff. I will stay there next time.
Soggiorno di 2 notti a gennaio 2022

10/10 Eccellente

Benjamin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beauitful location and great people. Celebrated new years eve with them!
Soggiorno di 5 notti a dicembre 2021

8/10 Buono

Thomas, Charlotte

Mi è piaciuto: Pulizia, personale e servizio, servizi
Good proximity to Palm Beach, business, and nightlife, yet tucked away in a quiet and safe residential neighborhood. Pool, pool table, decent common facilities. Not much hot water, but a cool shower is needed when walking around in a hot climate anyway. Friendly staff, great price.
Soggiorno di 4 notti a novembre 2021

10/10 Eccellente

Lisa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2021

8/10 Buono

Viaggiatore verificato

Soggiorno di 11 notti a marzo 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a febbraio 2019

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
The owners were very lovely and welcoming. I had one major and one somewhat annoying issue. The major issue was the lighting in the room and bathroom. The lighting was BLUE. At least the bedroom had a lamp with normal lighting but the bathroom only had the dim blue light. Impossible to shave after dark.
Soggiorno di 5 notti a dicembre 2018
Risposta di sandra montoya , il giorno 2 gen 2019
hola buenas tardes primero que todo gracias por su estadia en sandra tours , disculpa el inconveniente si me hubiera preguntado con mucho gusto le hubiese ayudado todas las habitaciones tienen la luz azul pero si lo enciende de nuevo cambia a blanca disculpe de nuevo quizas fue mala informacion de nuestra parte espero que la proxima vez que vengan los podamos infirmar mejor una feliz tarde att sandra montoya

10/10 Eccellente

Jonas

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Really nice hotell and this is the best place to stay in the Palm Beach area if you are on a budget. Its not Hyatt or Hilton so don't expect luxury but this is great value for money. The family that runs this place are the sweetest people and is so nice and helpful. I would stay here again anytime and location is great! 4-5 min walk to Palm Beach and all nightlife, restaurants etc.
Soggiorno di 8 notti a gennaio 2018

10/10 Eccellente

corneliu, new york , usaa hotel on yourtravel list

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
a nice hotel to consider for your travel in aruba
nice experience will stay again recommend to anybody traveling to aruba close to the airport
Soggiorno di 9 notti a luglio 2017

4/10 Scarso

Jackie, Georgia

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Close to mall, beach, fast food.
Nice owner and staff....room requires some attention that was promote a better stay. Even with rate paid...some improvements in room are necessary.

6/10 Soddisfacente

Nancy, DCArea

Mi è piaciuto: Personale e servizio
Disappointed
Starting with arrival. Hard to find. Outdoor area with pool ok. Room..not so much. No hot water..after calling Expedia (at our expence), we tried to change lodgings. The penalty charged by Sandra tours was too much. They installed a 2 gallon hot water heater. Yippee. Breakfast was fine, staff nice. Marta, the everything woman working there was wonderful. Little English, but we managed fine. Expedia DID NOT choose Sandra Tours, I did because if good comments and price. Hate to say anything negative,because the owners were so nice, but buyer be aware. Expedia tried. Asked for reception or front desk....there is none. Kitchenette adequate. They cleaned and prepared the outdoor Grill for us, again helpful.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Small place near main road and tourist areas
Staff was very friendly. Had cake and champagne for my aunt's birthday. Facility was ok. Could use hot water in shower. Unable to open curtains during the day. Breakfast was good.
Risposta di sandra montoya , il giorno 5 feb 2017
hola buen noches como estan gracias por su buen comentario tendremos en cuenta sobre poder abrir las ventanas aunque lo hacemos por seguridad con los ninos les agradesemos mucho que halla escogido nuetro lugar para su estadia en aruba saludos sandra montoya

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I slept in the renta car me and my wife
By looking at the room and the hotel it was terrible that why both of us slept in the car for four days it was my wife birth day on the 9/16/16 it was a terrible four days holiday for her birth day

8/10 Buono

anastasia

Mi è piaciuto: Personale e servizio e comfort della camera
We enjoyed our stay. Very friendly. Great breakfasts. Showers were just warm, but days in Aruba are hot so a refreshing shower was great.
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Buono

Nadine W., Maracaibo. Venezuela

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Expectativas cubiertas.
Una grata experiencia. Un modesto lugar , acogedor, cómodo y agradable, con muy buen servicio, wifi, desayuno, lleno de gente amable y cordial. Muy bien ubicado cerca de las mejores playas, restaurantes y el comercio, de fácil acceso a los sitios turísticos. Sólo faltaba agua caliente en la ducha para ser una estadía perfecta.
Risposta di K.N, il giorno 21 gen 2016
Muchas gracias por sus buenos comentarios. La esperamos pronto con su hermosa familia.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Great staff! No hot water. It is a small walk that is a little cumbersome to the beach. Value is good though.
Risposta di K.N, il giorno 8 gen 2016
Thank you so much.