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Recensioni per Hilton Bali Resort

5 out of 5
Hilton Bali Resort
Jl. Raya Nusa Dua Selatan, Nusa Dua, Bali

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 561 su 1003 recensioni" "
Valutazione di 8 - Buono. 280 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 101 su 1003 recensioni" "
Valutazione di 4 - Scarso. 33 su 1003 recensioni" "
Valutazione di 2 - Terribile. 28 su 1003 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,8/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

PAOLO

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 13 notti ad agosto 2022
Risposta di Amit Sakhrani General Manager, il giorno 20 mar 2023
Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Kind regards,

10/10 Eccellente

Luigi

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bella pulita personale gentilissimo camere impeccabili colazione abbondante e per tutti i gusti
Soggiorno di 13 notti ad agosto 2022
Risposta di Amit Sakhrani, il giorno 6 set 2022
Dear Luigi,Greetings from Hilton Bali Resort!Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Kind regards,Amit SakhraniGeneral Manager

6/10 Soddisfacente

simone, Milan

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good resort but not on the top
We’re been for the first 2 days in a King room. The room was old like the forniture. We changed from the 3rd day with the villa... it was very pretty and the standard of the place and the workers increased...
Soggiorno di 6 notti ad agosto 2018
Risposta di Peter Simson, il giorno 28 ago 2018
Dear Simone, Thank you very much for taking the time to share your experience while residing at the Hilton Bali Resort. It is wonderful to hear that you generally found our Villa and its services to be in line with your expectations. Meanwhile, in reviewing your feedback on our outdated room, we understand your disappointment and apologise for the unexpected encounter you described during your time with us. We will most certainly learn from your constructive feedback to continue to refine the level of product and service. You may be aware that the current property improvement program is part of our great effort to reposition the Hilton Bali Resort to align with the discerning expectations of our future guests. We trust this property improvement program will permit us to continue to establish the Hilton brand standards within this beautiful resort, and eventually enhance the overall guests’ experience. I do hope that we will have the opportunity of being able welcome you back to Bali at some future time and experience our improved service and facilities. Until the occasion prevails, Kind regards, Peter Simson General Manager Hilton Bali Resort

6/10 Soddisfacente

michele, Luxembourg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
OTTIMO HOTEL MA IL MARE NON E' BELLO
Andateci se avete un buon prezzo perchè colazione ottima, stanze ottime, servizio Hilton , spiaggia e piscine ottime. per rilassarvi 2gg , ma il mare davanti all'Hilton fa schifino...non ci si può bagnare......potrebbe essere a bali, si caraibi, in Sardegna o in Toscana ! La sera poi è un mortorio assoluto!!!!
Soggiorno di 6 notti ad agosto 2017

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The staff at the check in give me a different room
Soggiorno di 5 notti ad agosto 2017

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Mohammad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024

10/10 Eccellente

Kaushik

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room, view, staff, breakfast amazing.. cleanliness was top notch
Soggiorno di 2 notti ad aprile 2024
Risposta di Amit Sakhrani, il giorno 3 mag 2024
Dear Kaushik,Thank you for sharing your wonderful experience with us. We're thrilled to hear that you had such a fantastic stay. It's fantastic to know that you found your room, the view, our staff, and breakfast to be amazing. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is always our priority. We're also delighted that you found our cleanliness to be top-notch. Maintaining a clean and hygienic environment is essential for us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back to our resort for another memorable experience in the future. Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Reshika

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing property, if I visit Bali again I will definitely stay here.
Soggiorno di 4 notti ad aprile 2024
Risposta di Amit Sakhrani, il giorno 2 mag 2024
Dear Reshika,Thank you for your kind words. We're thrilled to hear that you had an amazing experience at our resort. It's fantastic to know that you enjoyed your stay with us so much that you would choose to stay here again if you visit Bali in the future. We look forward to welcoming you back to our resort for another memorable stay in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Alexandre

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best service ever ! Very clean, good food and amazing views
Soggiorno di 5 notti ad aprile 2024
Risposta di Amit Sakhrani, il giorno 26 apr 2024
Dear Alexandre,Thank you for your review. We are thrilled to hear that you had the best service ever and enjoyed your stay at our resort. It's wonderful to know that you found our resort to be very clean, with good food offerings, and amazing views. Providing exceptional service and ensuring a comfortable and enjoyable experience for our guests are our top priorities, and we are delighted that we could exceed your expectations in these aspects. Thank you for choosing our resort for your stay. We look forward to welcoming you back for another memorable experience in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Melissa

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Lovely place to stay! Hotel staff so friendly, beautiful restaurants to eat at! You literally don’t have to leave the hotel! Will be back
Soggiorno di 4 notti ad aprile 2024
Risposta di Amit Sakhrani, il giorno 19 apr 2024
Dear Melissa,Thank you for your wonderful feedback. We're delighted to hear that you had a lovely stay with us and that you found our resort staff to be friendly. It's fantastic to know that you enjoyed the beautiful restaurants and amenities at our resort. We strive to create a comfortable and welcoming environment where guests can truly relax and enjoy their stay without needing to leave the property. We're thrilled to hear that you had such a positive experience and that you're already planning to return. We appreciate your feedback and hope to have the pleasure of welcoming you back to our resort for another memorable stay in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

???

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
砂浜付きのプールは子どもと遊ぶのに最高。 レストランはどこも高め
Soggiorno di 3 notti ad aprile 2024
Risposta di Amit Sakhrani, il giorno 15 apr 2024
Dear Guest,Thank you for sharing your feedback following your recent stay at our resort. We're pleased to hear that you enjoyed the pool. However, we apologize for any inconvenience caused by the pricing of our restaurants. Your feedback is valuable, and we will take it into consideration as we review our pricing structure to ensure that it aligns with the expectations of our guests. We appreciate your feedback and hope to have the opportunity of welcoming you back to our resort for another enjoyable stay in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Emma

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
april 2024. back from 5 day stay at the Hilton . Its definitely 5 hotel . Staff cannot do enough for you, polite and very welcoming. Service is incredible and the breakfast buffet is second to none. A real treat to stay there . wouldnt hesitate to visit again. Perfect for families as lots to do but also perfect if you do not have children as its very spacious . In a beautiful area . It isnt walking distance to shops and other restaurants but theres a free shuttle bus to the Bali collection mall and the Nusa dua beach where there are restaurants if you want to eat outside the hotel for a change and less pricey options which is only 5 km away . Or a cab is only £4 and easy to access . Only 30 mins from the airport .
Soggiorno di 5 notti ad aprile 2024
Risposta di Amit Sakhrani, il giorno 11 apr 2024
Dear Emma,Thank you for sharing your wonderful feedback following your recent stay at our resort. We are thrilled to hear that you had a truly five-star experience with us. Our team takes great pride in providing exceptional service, and it's delightful to know that you found our staff to be accommodating, polite, and welcoming throughout your stay. We strive to ensure that every guest feels valued and well taken care of, and your kind words serve as a testament to our efforts.We're delighted that you enjoyed our breakfast buffet, renowned for its variety and quality. We're also pleased that you found our resort to be perfect for families and spacious enough to cater to various preferences. We sincerely appreciate your recommendation and look forward to welcoming you back to our resort for another enjoyable stay in the future.Best Regards,Amit SakhraniGeneral Manager

6/10 Soddisfacente

Maninder jit

Viaggio con la famiglia
Gready
Soggiorno di 6 notti ad aprile 2024
Risposta di Amit Sakhrani, il giorno 11 apr 2024
Dear Maninder,Thank you for choosing to stay at our resort and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Maribel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 11 apr 2024
Dear Maribel,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Eric

Soggiorno di 8 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 29 apr 2024
Dear Eric,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

carolyn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed in one of the private villas and it was the best spot for our honeymoon. The staff went above and beyond for everything. We had mentioned it was my husbands birthday and came back to the room and found a cake inside the room for us. Breakfast was awesome and they had good dinners with shows. 10/10
Soggiorno di 2 notti ad aprile 2024
Risposta di Amit Sakhrani, il giorno 10 apr 2024
Dear Carolyn,Thank you for choosing our resort and for sharing your wonderful experience with us. We're thrilled to hear that your stay in one of our villas was the perfect spot for your special occasion. It's heartwarming to know that our staff went above and beyond to ensure you had a memorable experience. We're delighted that we could help make your husband's birthday even more special by surprising you with a cake in your room. We're also glad to hear that you enjoyed our awesome breakfast offerings and the dinners with shows. Providing exceptional dining experiences is one of our top priorities, and we're delighted that you enjoyed them.Thank you for choosing our resort and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

SIVAKUMARAN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Amit Sakhrani, il giorno 10 apr 2024
Dear Sivakumaran,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

8/10 Buono

Prabhjit Singh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
My bathroom exhaust fan was not working and even after repeated reports they did not fix it for three days I ask them to change my room but no response On the last day exhaust fan was fixed
Soggiorno di 4 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 8 apr 2024
Dear Prabhjit,Thank you for choosing to stay at our resort and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Johanna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place is beautiful, the staff were very kind and accommodating. They made our stay very enjoyable and memorable.
Soggiorno di 2 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 5 apr 2024
Dear Johanna,Thank you for your review. We're thrilled to hear that you found our resort beautiful and that our staff were kind and accommodating during your stay at our resort. Ensuring our guests have an enjoyable and memorable experience is what we strive for, and we're delighted that we could make your stay special. We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future.Best Regards,Amit SakhraniGeneral Manager

6/10 Soddisfacente

Kayla

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was beautiful and there were many activities to do. I have a few complaints however and those are being that the bus schedule they gave us was wrong and so we had to order a taxi which cost us extra. Also the food there is 3 times what you would pay if you eat in town. I ordered food from grab and the only way to get it was to have someone take you on the golf cart to the front to pickup the food from security. For the price I paid for this place I wish they would have been able to bring my food to the door.
Soggiorno di 3 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 1 apr 2024
Dear Kayla,Thank you for sharing your experience with us. We're glad to hear that you found our resort beautiful and enjoyed the variety of activities available. However, we're truly sorry to learn about the inconveniences you encountered during your stay.Please accept our sincerest apologies for the inaccuracies in the bus schedule provided. Regarding the dining experience, we apologize for falling short of your expectations. Your feedback regarding the pricing and delivery process is valuable to us, and we will review our procedures to ensure a more seamless experience for our guests in the future.We truly appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Bethany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Amit Sakhrani, il giorno 29 mar 2024
Dear Bethany,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

4/10 Scarso

Katherine, Winnetka

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We stayed at two different resorts in Nusa Dua and it was night and day. Hilton was surprisingly not that clean. Our bathroom had some mold. The pool didn’t feel super clean. Good vibes. Okay food. Staff sort of slow. I would skip this resort.
Soggiorno di 2 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 28 mar 2024
Dear Katherine,Thank you for choosing to stay at our resort and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you better.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Tara

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super large property! The most stunning views. Rooms were large and clean. Multiple pools so it never felt over crowded. Variety of dining options which was great. Shuttle to and from Bali Collection which was great though Grab or Gojek was super cheap if times were inconvenient. Only thing I didn’t like was that we booked a family room but were situated in the furtherest wing from the pool area and kids club. I found that odd as you aren’t allowed to take the pool towels back to your room so we had to walk 5 mins soaking wet through the resort, main entrance etc with our kids and pool toys etc.
Soggiorno di 3 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 28 mar 2024
Dear Tara,Thank you for taking the time to share your feedback following your recent stay at our resort. We are pleased to hear that you enjoyed our expansive property, stunning views, spacious and clean rooms, as well as the multiple pools available for your enjoyment.Your comments about the variety of dining options and the convenience of our shuttle service are greatly appreciated. We apologize for any inconvenience you experienced regarding the location of your family room in relation to the pool area and kids club. Your feedback is valuable to us, and we will review this matter to see how we can improve in the future. We hope to have the opportunity of welcoming you back to our resort for another enjoyable stay and provide you with an even better experience.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Jagjeet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 27 mar 2024
Dear Jagjeet,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Audrey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast buffet was amazing, staff are so helpful and friendly. The room was perfect and comfortable. 10/10 experience staying here
Soggiorno di 1 notte a marzo 2024
Risposta di Amit Sakhrani, il giorno 18 mar 2024
Dear Audrey,Thank you for your wonderful feedback. We're thrilled to hear that you had an amazing experience staying with us.It's fantastic to know that you enjoyed our breakfast buffet and found our staff to be helpful and friendly. We strive to provide exceptional service to all our guests, and your kind words are greatly appreciated. We're delighted that your room was perfect and comfortable, ensuring a pleasant stay for you.We look forward to welcoming you back for another fantastic stay in the future.Best Regards,Amit SakhraniGeneral Manager

8/10 Buono

Hamidreza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location, family friendly, super friendly staff. And good service overall.
Soggiorno di 6 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 18 mar 2024
Dear Hamidreza,Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed our great location, family-friendly atmosphere, and the super friendly staff. Providing excellent service is our top priority, and we're thrilled that you experienced just that during your stay. Your kind words will be shared with our team as they serve as encouragement to continue delivering exceptional experiences to all our guests. We look forward to welcoming you and your family back to our resort for another wonderful stay in the future.Best Regards,Amit SakhraniGeneral Manager

6/10 Soddisfacente

Dianna, Docklands

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The view from our room was amazing. For the cost per night the room size was not worth it. As this resort had a low occupancy rate at this time they could have upgraded us to a bigger and better room which would have incentived us to cone back to stay.
Soggiorno di 8 notti a gennaio 2024
Risposta di Amit Sakhrani, il giorno 18 mar 2024
Dear Dianna,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the amazing view from your room. We're sorry to hear that you found the room size to be less than satisfactory for the cost per night. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously strive to enhance our offerings.We appreciate your feedback and hope to have the opportunity of welcoming you back to our resort for a more enjoyable stay in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Hoi Yau

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 7 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 5 apr 2024
Dear Hoi Yau,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

8/10 Buono

Rita

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gym with spa, plunge pool and sauna. Lots of outdoor pools. Breakfast options too many. Shore and breeze restaurants are best for any evening. Grain and another restaurant caters all needs. Very friendly room service and concierge. Great property.
Soggiorno di 3 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 14 mar 2024
Dear Rita,Thank you for choosing to stay at our resort and for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed our extensive amenities, including the gym, spa, pool, and sauna as well as the abundance of outdoor pools. It's fantastic to know that you found our breakfast options plentiful and that our restaurants, The Shore and The Breeze, were highlights of your evenings.We're delighted that Grain and Paon Bali catered to all your culinary needs and that you found our room service and concierge team to be very friendly. Providing exceptional service is always our top priority, and we're thrilled to hear that we succeeded in making your stay memorable.Thank you once again for your kind words and for choosing to stay with us. We can't wait to welcome you back for another great experience.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Mohan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I really loved how this property was decorated, the ambience and the endless breakfast Buffett was a feast so many options and lovely staff
Soggiorno di 3 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 6 mar 2024
Dear Mohan,Thank you for sharing your positive feedback about your experience at our resort. We are thrilled to hear that you loved the property's decoration, ambiance, and the extensive breakfast buffet. It's wonderful to know that our staff contributed to making your stay enjoyable.We appreciate your kind words, and we hope to welcome you back for another delightful experience in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

NORAZLINA

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Grea breakfast buffet and Food at pool Cafe .
Soggiorno di 2 notti a marzo 2024
Risposta di Amit Sakhrani, il giorno 4 mar 2024
Dear Norazlina,Thank you for your positive feedback regarding the breakfast buffet and poolside food during your stay at our resort. We are delighted to know that you enjoyed our culinary offerings.Providing a great dining experience is one of our top priorities, and we appreciate your recognition of our efforts. Your satisfaction motivates us to maintain and exceed the high standards we aim for. Thank you once again for choosing our resort. We look forward to the opportunity of welcoming you back for another delightful experience.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Christian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice to relax
Soggiorno di 4 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 1 mar 2024
Dear Christian,Thank you for your feedback. We're delighted to hear that you found our resort to be a very nice place to relax. Providing a tranquil and enjoyable environment for our guests is our goal, and we're glad to know that you had a relaxing experience.We appreciate your feedback and hope to welcome you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Tony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 1 mar 2024
Dear Tony,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Jadynne

Soggiorno di 2 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 21 mar 2024
Dear Jadynne, Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

8/10 Buono

Inhee

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
cons: old properties, noisy air conditioner pros: kind staff and great services
Soggiorno di 3 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 29 feb 2024
Dear Inhee,Thank you for choosing our resort and for taking the time to share your feedback. We appreciate your positive comments about our kind staff and great services.However, we apologize for any inconvenience you experienced with the older properties and noisy air conditioner. Your feedback is valuable, and we will certainly take it into consideration as we continuously work to improve our facilities. We hope to have the opportunity to welcome you back to our resort and provide an even more comfortable experience in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Kirsty, Cheltenham

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff went above and beyond. We were upgraded upon arrival which was nice.
Soggiorno di 2 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 27 feb 2024
Thank you so much for your kind words! We're thrilled to hear that our staff went above and beyond to enhance your experience. It's always our goal to make our guests feel special, and we're delighted that you enjoyed the upgrade upon arrival. If there's anything else we can do to make your stay even more memorable, please don't hesitate to let us know. We appreciate your feedback and look forward to hosting you again in the future!

10/10 Eccellente

Beatriz

Viaggio di coppia
I absolutely loved the sightings of monkeys! They never bothered us just hung out on some of the roofs or balconies. However, I did not like that security from Hilton Hotel would use slingshot to scare them away. We loved the breakfast buffet we had included, the spectacular views, the different pool options and the restaurants.
Soggiorno di 3 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 27 feb 2024
Thank you for sharing your experience with us! We're glad to hear that you the breakfast buffet, the spectacular views, and the various pool options and restaurants. It's wonderful to know that these aspects contributed to a memorable stay.We appreciate your feedback regarding the security, and we apologize for any inconvenience or discomfort this may have caused. We take your concerns seriously and will address this issue with our team to ensure a more considerate approach in the future.If there's anything else you'd like to share, please feel free to let us know. We value your feedback and hope to welcome you back for another enjoyable stay!

10/10 Eccellente

Minako

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beach was small and not really good for bathing
Soggiorno di 3 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 26 feb 2024
Dear Minako,Thank you for sharing your feedback about your recent stay at our resort. We appreciate your input regarding the beach, and we apologize if it did not meet your expectations. We are actively working to provide accurate information to our guests about the beach conditions.Thank you for choosing our resort and we hope to have the opportunity to better serve you in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good place
Soggiorno di 2 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 23 feb 2024
Dear Brian,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Christian

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay at the Hilton. Check-in was easy, the staff were friendly, our room was cool & clean, and the property was well maintained. The breakfast buffet was also worth it with the large variety and quality of food, my wife especially enjoyed it because of the gluten free options.
Soggiorno di 3 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 21 feb 2024
Dear Christian,Thank you for sharing your positive experience, and we're thrilled to hear that you enjoyed your stay at our resort. It's wonderful to know that the check-in process was easy, the staff were friendly, and your room was cool and clean. We take pride in maintaining our property to provide a pleasant environment for our guests.We're delighted that the breakfast buffet was worth it for you, with a large variety and quality of food. It's especially rewarding to hear that your wife appreciated the gluten-free options, ensuring a delightful dining experience.We look forward to the pleasure of welcoming you back to our resort in the future. Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Charmin, Chesapeake

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I traveled by myself and they took extremely great care of me.
Soggiorno di 7 notti a gennaio 2024
Risposta di Amit Sakhrani, il giorno 15 feb 2024
Dear Charmin,Thank you for sharing your positive experience, and we are happy to hear that you felt very well taken care of during your trip with us. Providing exceptional attention and service to our guests is a top priority, and we are pleased to have met your expectations.We appreciate your feedback and look forward to the opportunity of welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

6/10 Soddisfacente

Brian

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Food wasn’t very good
Soggiorno di 3 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 13 feb 2024
Dear Brian,Thank you for sharing your feedback about the food at our resort. We appreciate your honesty, and we apologize if the dining experience did not meet your expectations. Your comments are valuable, and we will certainly take them into consideration to improve our offerings.We hope to have the pleasure of welcoming you back to our resort in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Brian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great protest beatify views. Did not realize all the beach access until last day
Soggiorno di 2 notti a febbraio 2024
Risposta di Amit Sakhrani, il giorno 12 feb 2024
Dear Brian,Thank you for taking the time to share your feedback about your recent stay at our resort. We're pleased to hear that you enjoyed the beautiful views and had a great experience overall.We regret if there was any misunderstanding regarding beach access. Our team continuously strives to improve communication and guest experience, and your input is valuable for our ongoing efforts.We hope to have the opportunity to welcome you back for another wonderful stay in the future.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Mahmoud

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel with great pool and beach views for individual and family.
Soggiorno di 2 notti a gennaio 2024
Risposta di Amit Sakhrani, il giorno 6 feb 2024
Dear Mahmoud,Thank you for your positive feedback. We're delighted to hear that you had a great experience at our resort, enjoying the pool and beach views. Providing a wonderful stay for our guests is our top priority, and it's rewarding to know that you had a memorable time.We look forward to welcoming you back to our resort in the future for another enjoyable stay.Best Regards,Amit SakhraniGeneral Manager

8/10 Buono

ichiro, shiki shi

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
環境は非常に良いですが、設備のメンテナンス不足で、部屋に異音がして変更してもらいましたが、今度は新しい部屋で風呂の給水のためのノブが壊れていて、お湯が止まらなくなりました。連絡後メンテナンスしてもらいましたが、お湯の色も茶色で整備不良だと感じました。 逆にスタッフは良く対応してくれて、大変良かったと思います。
Soggiorno di 3 notti a gennaio 2024
Risposta di Amit Sakhrani, il giorno 5 feb 2024
Dear Ichiro,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you encountered during your stay. It's disheartening to hear about the issues with equipment maintenance and the unusual noise in the room.Your comments have been taken seriously, and we assure you that we will address these concerns with our maintenance team to ensure that such incidents are thoroughly investigated and resolved promptly. We appreciate your understanding and patience in this regard.On a positive note, we're pleased to hear that the staff responded well and provided good service. We hope to have the opportunity to welcome you back to our resort and provide you with a seamless and enjoyable stay.Best RegardsAmit SakhraniGeneral Manager

8/10 Buono

Samim

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was good hotel to enjoy your holiday
Soggiorno di 7 notti a gennaio 2024
Risposta di Amit Sakhrani, il giorno 29 gen 2024
Dear Samim,Thank you for sharing your positive feedback. I'm delighted to hear that you found the hotel to be a good place to enjoy your holiday. We appreciate your support and hope to have the pleasure of welcoming you back to our resort for another enjoyable stay.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

Elvira

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Amit Sakhrani, il giorno 29 gen 2024
Dear Elvira,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

10/10 Eccellente

ANASTASIIA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a gennaio 2024
Risposta di Amit Sakhrani, il giorno 29 gen 2024
Dear Anastasiia,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager

6/10 Soddisfacente

Kerry

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed for 6 nights in a pool/ ocean view room in the cliff tower. Generally the room was great, spacious, clean and modern. breakfast was amazing, with so much choice and very attentive friendly service. However we found the menu choices for other meals and beverages expensive relative to resorts in north nusa dua. for example, a sprite was approx $8.5 (aud) including tax and service charge. we just checked into our second resort on this trip, a 5 star property and the same item as a benchmark is only $4.5 (AUD). Similarly cocktails avg around $22 aud. Kids club staff were wonderful and the outdoor play equipment was great but overall it felt a little run down inside. Still fun for kids im sure. lastly, the pool was fabulous but as per other reviews, the beach is open, but directly infront of hilton, swimming is not very child friendly at all with alot of exposed rocks and a small sandy section. There was a section of beach alongside the hilton which seemed to be part of the property but we saw alot of rubbish both on the beach and on the grass area leading to the camel feeding. Walking next door to the Kempinski was much cleaner beach area. The staff were always friendly and went out of their way to make you feel welcome.
Soggiorno di 6 notti a gennaio 2024
Risposta di Amit Sakhrani, il giorno 26 gen 2024
Dear Kerry,Thank you for choosing our resort for your 6-night stay and for sharing your detailed feedback. We appreciate your positive remarks about the room, breakfast, and the attentive, friendly service. Your compliments on the Kids Club staff and outdoor play equipment are also noted.We value your constructive feedback regarding the menu choices for meals and beverages. We apologize if the pricing did not align with your expectations. Additionally, your insights about the Kids Club's interior condition and the beach area are duly noted, and we will address these areas for improvement.We hope to have the opportunity to welcome you back to our resort in the future.Best Regards,Amit SakhraniGeneral Manager