Facciata della struttura - sera/notte

Recensioni per Delta Hotels by Marriott Orlando Lake Buena Vista

4 out of 5
Delta Hotels by Marriott Orlando Lake Buena Vista
12490 S Apopka Vineland Rd, SR 535, Orlando, FL

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 660 su 1201 recensioni" "
Valutazione di 8 - Buono. 267 su 1201 recensioni" "
Valutazione di 6 - Soddisfacente. 150 su 1201 recensioni" "
Valutazione di 4 - Scarso. 62 su 1201 recensioni" "
Valutazione di 2 - Terribile. 62 su 1201 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Simone

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I expected something more in the breakfast. for the rest it was as I expected
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Simone, Thank you for taking the time to share your feedback regarding your recent stay at Delta Orlando Lake Buena Vista. We are delighted to learn that you enjoyed most aspects of your visit. However, we regret that our menu did not offer the variety for which you were hoping. Your comments are invaluable, and we will address them with the appropriate individuals as we are continuously committed to improvements to our overall guest experience. We hope to see you again the next time you are in the area.Sincerely, Will White, General Manager

10/10 Eccellente

Antonio Di, genova

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excellent hotel, not central but convenient due to its proximity to the Disney parks (15 min by car) and the main road junctions. Large and welcoming rooms, clean and quiet. A beautiful swimming pool completes the offer
Soggiorno di 15 notti ad agosto 2023
Risposta di General Manager, il giorno 27 apr 2024
Dear Antonio, Thank you for choosing Delta Orlando Lake Buena Vista and for sharing your feedback. We are delighted to hear that our ideal location and spotless accommodations contributed to a fantastic stay for you. Providing a refreshing retreat after a busy day at the parks is what we strive for, and we are also thrilled to learn that you had the chance to relax and unwind by our outdoor pool. We look forward to welcoming you back for another outstanding stay in the future. Sincerely, Will White, General Manager

6/10 Soddisfacente

Stefano

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Trovo costosi i 15€ a notte per il parcheggio che non è neanche sorvegliato, inoltre anche la politica di pulire le camere solo saltuariamente invece di ogni giorno è a mio parere discutibile
Soggiorno di 1 notte a giugno 2022
Risposta di General Manager, il giorno 10 giu 2022
Dear Stefano, thank you for being our guest and taking the time to write your review. We appreciate all of your feedback, the positive, and the things you would change. We regret your disappointment with the parking fee. These fees are listed on our website, and we will share your comments appropriately. We hope to have another chance to provide a better experience in the future. Sincerely, Will White General Manager

10/10 Eccellente

Magali

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
surprisingly close to disney world parks, specifically magic kingdom and epcot! and walking distance to disney springs which is very convenient. overall good area. enjoyed my stay!
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Magali, Thank you for choosing to stay at Delta Orlando Lake Buena Vista and highlighting our location close to Disney Springs area. As a proud Disney Good Neighbor Hotel, we are delighted that you enjoyed the convenience to the parks and some of Orlando's best entertainment venues, especially the Epcot Center. We are happy to know we met your expectations and look forward to your next visit. Sincerely, Will White, General Manager

10/10 Eccellente

Michele

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great for the price! Convenient to a lot of things.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Michele, Thank you for the outstanding review! We are glad our central location worked well for you and made your time with us even better. Our guests love how convenient we are to the parks and some of Orlando's best dining and entertainment venues. Thank you again for choosing the Delta Orlando Lake Buena Vista. We look forward to your next visit. Sincerely, Will White, General Manager

10/10 Eccellente

Tracy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were a little nervous before arriving as the reviews were a mixed bag ( and we debated if we should switch hotels - but glad we didn't) From our experience these were our thoughts: Room cleanliness - the room was cleaned upon arrival and replenished and tidied daily. We found the bed to be comfortable and clean. The bathroom was equipped with lots of shampoo, conditioner, body wash, hand soap and lotion. Pool towels readily available and there was a great space to chill around the pool/hot tub and relax. Every single staff member we encountered were kind, helpful and courteous. Parking was not included - which we had read but still a bit of a let down at 20 bucks a day when there is sufficient space for all guests to park one vehicle. With the costs of parking every where else that you need to pay it would have been nice to have a break at the hotel. I would have given 5 stars for but the parking has me only give 4 stars.
Soggiorno di 6 notti ad aprile 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear Tracy, Thank you for choosing Delta Orlando Lake Buena Vista for your stay and sharing your feedback. We are glad to read that you enjoyed our well-maintained guest rooms along with our luxurious bedding and bathroom amenities. It is also pleasing to know that our associates enhanced your visit and that you loved our outdoor pool area. Having said that, we also appreciate you pointing out the things you would change. It was lovely having you, and we look forward to seeing you again soon. Sincerely, Will White, General Manager

8/10 Buono

Katherine

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 2 mag 2024
Dear Katherine, Thank you for staying with us; we appreciate your high rating. It is gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your visit. It was our pleasure hosting you at Delta Orlando Lake Buena Vista, and we hope to see you again soon. Sincerely, Will White,General Manager

8/10 Buono

Elijah

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bathroom cleaning could of been better
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Elijah, Thank you for sharing your feedback regarding your recent stay at Delta Orlando Lake Buena Vista. While we are delighted to know that you enjoyed your overall experience with us, we sincerely apologize for the inconvenience you encountered with the housekeeping issues in your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Will White, General Manager

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Jason, Thank you for staying with us; we appreciate your high rating. It is gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your visit. It was our pleasure hosting you at Delta Orlando Lake Buena Vista, and we hope to see you again soon. Sincerely, Will White, General Manager

8/10 Buono

Ivy

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Everything is good. But the only thing I don’t like the parking I have to pay $20. The first time I stay in the hotel, I have to pay for the parking
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Ivy, Thank you for reviewing your stay at Delta Orlando Lake Buena Vista and for the high rating. We are glad to learn that your overall stay was enjoyable. However, we regret your disappointment with the parking fee. We strive for competitive pricing for parking, and these fees are transparently displayed on our website, so guests can have this information prior to making a reservation. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely, Will White, General Manager

8/10 Buono

Misha, Saint Petersburg

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stop charging for breakfast send parking! Besides that everything was ok!!
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Misha, Thank you for making Delta Orlando Lake Buena Vista a part of your travel plans. We appreciate your nice rating and are glad to know that your overall stay was enjoyable. Having said that, we regret your dissatisfaction with our breakfast and parking charges and are sorry if this impacted your time with us. Thank you once more, and we hope the positive aspects of your visit will bring you back the next time you are in our area.Sincerely, Will White,General Manager

10/10 Eccellente

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Le transport pour les parcs est loin d'être optimale. Le transport début 50-90 minutes après ouverture des parcs de Disney.
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Jonathan. Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with our transportation services. Ensuring convenient access to the parks is important to us, and we regret not meeting your expectations. Your comments are invaluable, and we will address them appropriately as we continuously strive to enhance the guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back, providing a more seamless visit in the future.Sincerely, Will White, General Manager

8/10 Buono

Gary

Mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Gary, Thank you for choosing Delta Orlando Lake Buena Vista and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Will White, General Manager

10/10 Eccellente

Jin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Jin, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager

10/10 Eccellente

Reza

Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 26 apr 2024
Dear Reza, Thank you for staying with us; we appreciate your high rating. It is gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your visit. It was our pleasure hosting you at Delta Orlando Lake Buena Vista, and we hope to see you again soon. Sincerely, Will White, General Manager

8/10 Buono

Joan Lenore

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was clean but had a musty smell. Staff was friendly and the pool was lovely.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Ms. Lenore, Thank you for sharing your feedback regarding your recent stay at Delta Orlando Lake Buena Vista. While we are delighted to know that you enjoyed our outdoor pool, we sincerely apologize for the inconvenience you encountered with the housekeeping issues in your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Will White, General Manager

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
fabulous!
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Anthony, Thank you for sharing your feedback regarding your recent stay at Delta Orlando Lake Buena Vista. We strive to deliver comfortable accommodations combined with outstanding service to every guest, and we are delighted to hear that your experience was exceptional. We look forward to welcoming you back for another wonderful visit in the future.Sincerely, Will White, General Manager

6/10 Soddisfacente

Donna

Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Donna, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely, Will White, General Manager

10/10 Eccellente

Alexandra

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Great location! Very nice clean rooms. The staff was polite and helpful
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 20 apr 2024
Dear Alexandra, Thank you for choosing Delta Orlando Lake Buena Vista. We are glad that you enjoyed our impeccable accommodations and great service. It is also satisfactory to know that our central location and proximity to the parks, along with some of Orlando's best dining and entertainment venues, made your time with us even better. It was wonderful having you, and we look forward to welcoming you on your next visit.Sincerely, Will White,General Manager

8/10 Buono

Daryl

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not pleased to pay to park my car each day.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 20 apr 2024
Dear Daryl, Thank you for reviewing Delta Orlando Lake Buena Vista and for the nice rating. It is never our intention to disappoint; therefore, we regret not meeting your expectations regarding our parking charges. This fee is posted on our website so that our guests can have this information before booking with us. We hope the rest of your time with us was pleasant. It was lovely having you, and we look forward to seeing you again soon!Sincerely, Will White,General Manager

10/10 Eccellente

Carlos l

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 20 apr 2024
Dear Carlos, Thank you so much for reviewing your recent visit to Delta Orlando Lake Buena Vista and for your high rating. It is great to read that you were satisfied with your well-maintained accommodations. Cleanliness is one of our top priorities, and our housekeeping staff goes above and beyond to keep that standard high. It was great having you as our guest, and we cannot wait to welcome you back.Sincerely, Will White, General Manager

8/10 Buono

Danijel

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Good location
Soggiorno di 7 notti ad aprile 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Danijel, Thank you for choosing Delta Orlando Lake Buena Vista for your stay. We believe our excellent location and proximity to local restaurants along with the best attractions of the city makes us a great choice when visiting Orlando. We are glad this was the highlight of your visit. It was a pleasure having you as our guest, and we cannot wait to serve you again on your next visit to Orlando.Sincerely, Will White,General Manager

6/10 Soddisfacente

Lisa

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Surprised by the $20 USD daily parking charge!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Lisa, Thank you for choosing us and for taking the time to evaluate your stay. We regret your disappointment with our parking fee. This fee is competitively priced and listed on our website, so that guests can have this information before booking with us. That said, we apologize if this was not adequately communicated with you, and we will share your comments appropriately. We appreciate your business and hope to see you again the next time you visit the area.Sincerely, Will White,General Manager

10/10 Eccellente

Pratik

Viaggio di gruppo
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Decent property, helpful staff
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Pratik, We are pleased to receive your generous rating for Delta Orlando Lake Buena Vista. Your feedback is valuable to us as it affirms our commitment to outstanding hospitality. We will share your compliments with our team. We trust you will make us your home whenever you are in town.Sincerely, Will White,General Manager

10/10 Eccellente

Jody

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Jody, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon.Sincerely, Will White General Manager

8/10 Buono

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was conveniently located. Staff were very pleasant. Room was comfortable. Not the hotel's fault but there was a group of kids in the pool area quite late and it was rather loud in our room even though we were on the 6th floor.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 15 apr 2024
Dear Elizabeth, Thank you for the review of your recent stay at Delta Orlando Lake Buena Vista. We are delighted you were happy with our ideal location, courteous associates, and well-kept accommodations. We want you to enjoy every aspect of your stay, and we are glad your overall time with us was pleasant. However, we hope you will accept our apologies for the noise disturbances you had from our other guests and the inconvenience this caused. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely, Will White General Manager

8/10 Buono

Trevor

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We ended up having a fire alarm happen in the middle of the night. It ended up being pretty disruptive!
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 14 apr 2024
Dear Trevor, Thank you for being our guest and for sharing your comments about our hotel. We are happy you enjoyed your overall stay with the exception of the fire alarm going off. Out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely, Will White General Manager

6/10 Soddisfacente

Juan, Houston

Is ok
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 12 apr 2024
Dear Juan, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely, Will White General Manager

8/10 Buono

J

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The room smelled dusty
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 12 apr 2024
Dear Valued Guest, Thank you for sharing the review of Delta Orlando Lake Buena Vista and for the nice rating. Having said that, we apologize for the inconvenience you had with your accommodations and the inconvenience it caused. Feedback like yours is instrumental in this process, offering us insight into areas that need improvement. We hope you will give us another opportunity to provide you with the flawless service that you deserve.Sincerely, Will White General Manager

8/10 Buono

Emilio, Aurora

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Property overall was great, rooms were a little dated but fine. You could hear conversations outside the rooms and people walking out there as well but it was tolerable.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear Emilio, Thank you for your outstanding review of Delta Orlando Lake Buena Vista. We are glad to hear that you found our property overall great and that your stay was satisfactory. While we apologize for the inconvenience caused by the condition of our rooms and the noise from outside, we are pleased to know that it was tolerable for you. Your feedback is valuable to us, and we will take it into consideration for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience in the future.Sincerely, Will White, General Manager

8/10 Buono

Rebecca

Mi è piaciuto: Pulizia e personale e servizio
The
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Rebecca, Thanks for providing us with your kind rating! We are delighted your time at the Delta Orlando Lake Buena Vista was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you. Sincerely,Will White,General Manager

10/10 Eccellente

Jean-Philippe

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 9 apr 2024
Dear Jean-Philippe, We are pleased to receive your generous rating for Delta Orlando Lake Buena Vista. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Will White,General Manager

10/10 Eccellente

LISA

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Lisa, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager

6/10 Soddisfacente

Sarah Lynn

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 7 apr 2024
Dear Ms. Lynn, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely, Will White, General Manager

8/10 Buono

Joseph, Alexandria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A decent above average property.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 2 apr 2024
Dear Joseph, Thank you for choosing Delta Orlando Lake Buena Vista and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Sincerely, Will White, General Manager

10/10 Eccellente

Hillary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Hillary, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager

10/10 Eccellente

Penny

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I got there around 8:00 AM and checked in. I asked if I could leave my luggage for the day and she said yes. Then she said she had a room ready and she would check me in early and I could go to my room.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Penny, Thank you for sharing your feedback regarding your recent stay at Delta Orlando Lake Buena Vista. We're delighted to hear that our team was able to accommodate your early arrival and provide you with a smooth and convenient check-in process. We look forward to welcoming you back the next time you are in the area.Sincerely, Will White, General Manager

10/10 Eccellente

Alain

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 31 mar 2024
Dear Alain, Thank you for choosing Delta Orlando Lake Buena Vista and for sharing your feedback. Our team takes immense pride in delivering exceptional service, and we are delighted to hear that you found it to your liking. Your satisfaction is our top priority, and we look forward to welcoming you back the next time you are in the area.Sincerely, Will White, General Manager

10/10 Eccellente

Maharshi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Na
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Maharshi, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager

6/10 Soddisfacente

Saravanan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Beds were not good and not comfortable, problem with air conditioning even though I turned down the temperature to 65. Rooms got cleaned every day and that was fantastic.
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 29 mar 2024
Dear Saravanan, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room, especially with the air conditioning unit. Your comfort is of utmost importance to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our maintenance team to ensure the overall guest experience. On a positive note, we are glad to know that you found our housekeeping service to your liking. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Sincerely, Will White, General Manager

6/10 Soddisfacente

Jennifer

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio
The property location is great. The outdoor areas and lobby are very nice. However, the rooms are tired and could use some updating. The front desk staff could use some training in customer service. I received and witnessed several customers being treated with an attitude regardless of question or time of day...busy or not. Orlando has MANY hotel choices and I will stay elsewhere next time I am in town.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Jennifer, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for not meeting your expectations with our accommodations and for the unsatisfactory attitude displayed by our front desk associate. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short in this regard. Please be assured that your comments will be addressed appropriately to enhance the overall guest experience. On a positive note, we are glad to know that you enjoyed our convenient location. Your patience and understanding are deeply valued, and we hope to have the opportunity to regain your trust on a future visit.Sincerely, Will White, General Manager

10/10 Eccellente

Elsa

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Awesome. I should mention though that there were strange construction noises at around 10 pm and after. It’s strange.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 22 mar 2024
Dear Elsa, Thank you for taking the time to review our hotel. While we appreciate your perfect rating, we regret the noise issues during your stay. We are grateful for your patience, and we want you to know our team is always available to help make your stay as comfortable as possible. We hope to have the opportunity to welcome you back to Delta Orlando Lake Buena Vista on a future visit.Sincerely, Will White General Manager

10/10 Eccellente

Angkana

Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Angkana, Thank you for choosing Delta Orlando Lake Buena Vista and for the excellent rating. We are pleased to know that you enjoyed our immaculate accommodations and impeccable service. Having you as our guest was a pleasure, and we look forward to welcoming you back for another outstanding visit in the future.Sincerely, Will White, General Manager

6/10 Soddisfacente

W

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
Room had not been cleaned effectively. Chairs and tables had substances on them. Furniture showed signs of wear or stains. Corners of the rooms were not adequately cleaned. Sleeping was difficult due to lack of complete blackout blinds and traffic noise. Staff were helpful and responsive.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 16 mar 2024
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of your room. Your comfort and satisfaction are paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Sincerely, Will White, General Manager

10/10 Eccellente

LIANE A.

Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 2 apr 2024
Dear Guest, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager

6/10 Soddisfacente

Erik

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
There is a heavy perfumed smell in the lobby, especially near elevators. In Florida, that usualy indicates a mold problem in trying to cover up the smell. This hotel needs to good cleaning and touch up. The elevators are gross and incredibly slow. I took the stairs.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 9 mar 2024
Dear Erik, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with the cleanliness issues and for the delay with the elevators. We strive to provide a comfortable atmosphere and wonderful hospitality, and we regret falling short in this regard. Your comments are invaluable, and we will address them appropriately to ensure the overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Sincerely, Will White, General Manager

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
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Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 9 mar 2024
Dear Scott, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Delta Orlando Lake Buena Vista, and we look forward to welcoming you back soon. Sincerely, Will White, General Manager

10/10 Eccellente

Eliana

Wonderful experience as always! Thank you 😊
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 7 mar 2024
Dear Eliana, Thank you for returning to Delta Orlando Lake Buena Vista. There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy all that we offer. It is always a pleasure to have you as our guest, and we look forward to your next stay. Thank you again.Sincerely, Will White General Manager

4/10 Scarso

Amy

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The front desk staff were really nice but the whole hotel is really dirty. the front area looks nice and that's about it. our room had so much dust in it and the hallways were hardly lit and you can tell by the baseboards that looked dinged up that it needed a huge remodel. it's not worth the price.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 6 mar 2024
Dear Amy, Thank you for sharing your feedback. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh but understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. On a positive note, we are glad to know that you found our front desk service to your liking. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a flawless visit.Sincerely, Will White, General Manager

8/10 Buono

Julian

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 6 mar 2024
Dear Julian, Thank you for choosing Delta Orlando Lake Buena Vista and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Sincerely, Will White, General Manager