Dear Mr. Mather,Thank you for taking the time to give us your impression of our property. We strive to meet the needs and expectations of all our guests. We are currently in the midst of an aggressive renovation program which includes the entire elevator system, guest room door keys, guest room decoration and televisions and much more. We hope we have the opportunity to welcome you back to the Hilton Osaka in the near future and make a better impression on you.Most sincerely,Hilton Osaka

Dear Lisa,Just wanted to thank you for your recent stay here at Hilton Osaka! So glad you were able to experience our authentic Hilton hospitality. I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.We look forward to seeing you soon.

Just wanted to thank you for your recent stay here at Hilton Osaka! I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.We look forward to seeing you soon.

Just wanted to thank you for your recent stay here at Hilton Osaka! I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.We look forward to seeing you soon.

NAOMI、SETAGAYAKU SEIJO 様この度は、ヒルトン大阪にご宿泊いただきまして、誠にありがとうございます。せっかくご宿泊いただいにも関わらず、ご満足いただけるご滞在をご提供できず誠に申し訳ございませんでした。 今後ともお客様にご満足頂けますよう、サービスの更なる向上にスタッフ一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided.The team and I are looking forward to learn that you will be returning to Osaka.

Dear Fu Wing Franklin,Just wanted to thank you for your recent stay here at Hilton Osaka! I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.We look forward to seeing you soon.

Dear Ching kei,Just wanted to thank you for your recent stay here at Hilton Osaka! I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel.We look forward to seeing you soon.

hiroshi 様この度は、大阪でのご滞在にヒルトン大阪をお選びいただきまして誠にありとうございます。お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。お客様からこのように直接お褒めのお言葉を頂戴いたしますことは、スタッフにとりまして大変大きな励みとなり、意欲へと繋がって参ります。早速チーム内で共有させて頂きます。これからもお客様一人ひとりに合わせたきめ細かいサービスができるよう努めてまいります。お客様のまたのお越しをスタッフ一同心よりお待ち申し上げております。

Dear Lay Tin,Thank you for staying at Hilton Osaka.We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.We look forward to welcoming you back on your future travels to Osaka.

Dear Walter,Thank you for staying at Hilton Osaka and for your valuable feedback.We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan.We look forward to welcoming you back whenever your travels bring you to Osaka.

Jackson 先生/女士我们已收到您关于您最近入住大阪希尔顿酒店的反馈，谢谢！正如您所指出的，我们是大阪地区最古老的酒店之一，不过，我们正在进行大量的更新和装修。公共区域、宴会空间、客房家具、宾客电梯和电子设备的重新设计也都在进行中。我们希望未来能够欢迎您回到大阪，我们将尽力满足您的需求，竭诚为您服务，并希望能重新获得您对我们酒店的信任。

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided.The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

Dear Shuichi,Thank you for choosing the Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. We are looking forward to learning that you will be returning to Osaka.

Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

感谢您选择入住大阪希尔顿酒店，并对酒店地理位置的便捷表示赞赏。很抱歉，酒店的设施环境未能让您满意。您的意见我们将分享到相关部门进行探讨，作为提升整体服务品质的参考依据。再次感谢您的宝贵意见，它将帮助我们更好的实现我们的品牌价值。衷心希望能有机会再次为您服务，到时请务必让我们知道您的困扰与需求，我们将竭诚为您提供更加优质的入住体验。谢谢。

Dear Tomohide,Thank you for staying at Hilton Osaka.We are delighted to learn that you enjoyed your visit.The team and I are looking forward to learning that you will be returning to Osaka.

so10 様この度は、数あるホテルの中からヒルトン大阪をお選びいただきまして、誠にありがとうございました。ご利用に際し、私共の立地をお気に召されたご様子、嬉しく拝見いたしました。当ホテルは、大阪の中心街、梅田に位置し、JR大阪駅より徒歩２分、ショッピング、ビジネス、観光にも絶好のロケーションです。またのお越しを心よりお待ち申し上げております。

Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Dear Trang,Thank you for choosing the Hilton Osaka as your destination hotel in your recent visit.I am a firm believer that feedback such as yours helps us to become better and therefore very appreciative, thank you.As you mentioned, we are one of the older hotels in Osaka and we are in the midst of an aggressive and vigorous renovation process. We have recently finished a complete digitization of the key systems of the hotel and refurbishment of all elevators in the entire building has started. Next month the replacement of Televisions and other electrical devices in the guest rooms will begin. As for our King Size bed, is not actually two beds pushed together; these beds were designed to convert to both types according to the preference of our guests. Although the box-spring like structures below the mattress are two separate pieces, the bedspread that the guests actually lay upon are convertible to King size or two Twin size. I hope that we have the opportunity to serve you again in the near future and aim to meet more of your expectations.Most sincerely,Hilton Osaka

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Dear James,Thank you for sharing your comment for Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learning that you will be returning to Osaka.Thanks again and we look forward welcoming you back on your future travels to Osaka.

Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided.The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided.The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.

Thank you for sharing your experience at Hilton Osaka.We are delighted to learn that you enjoyed your visit and the services provided. The team and I are looking forward to learn that you will be returning to Osaka.