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Recensioni per Tatfi De L'atlas

3 out of 5
Tatfi De L'atlas
Route de Taroudant Asni, Ouirgane, Marrakesh-Tensift-El-Haouz

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 3 su 4 recensioni" "
Valutazione di 8 - Buono. 0 su 4 recensioni" "
Valutazione di 6 - Soddisfacente. 0 su 4 recensioni" "
Valutazione di 4 - Scarso. 0 su 4 recensioni" "
Valutazione di 2 - Terribile. 1 su 4 recensioni" "

8,6/10

Pulizia

7,4/10

Personale e servizio

8,0/10

Condizioni e dotazioni della struttura

Recensioni

10/10 Eccellente

Mourad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Région de reve
Endroit calme magnifique
Soggiorno di 2 notti a settembre 2019

2/10 Terribile

Emily

Non mi è piaciuto: Personale e servizio
Worst customer service of my life
We had a terrible misfortune with this hotel, and the owner/manager was incredibly rude when everything that happened was a result of her mistake. We had booked two nights here, and ended up needing move our dates up a day. I made the change on hotels.com and everything was confirmed months in advance. We drove to this remote area in the Atlas Mountains, arrived at check in and were told they had us arriving the following night and that they didn't have a room for us tonight. I explained to the owner that I had changed the booking and it was all confirmed months prior. She was immediately combative and hostile and told me that was "impossible." I had the confirmation email to send her, but she refused to see it and instead yelled at me about how she never received the change of dates so it's not her problem. I KNOW she was notified by hotels.com and just didn't stay on top of her bookings because I was a hotel manager myself and we used hotels.com! She said she wasn't going to help us and we had to find another hotel to stay at. In disbelief, I told her and the man behind the counter that this was unacceptable and they needed to find us somewhere to stay. After arguing and arguing, they finally agreed to house us at another hotel. We arrived to find that the hotel was sub-par from the one we had booked, with no hot water, poor wifi, and no restaurant. The treatment by the manager at Tatfi was like nothing I have experienced in my travels, and I warn others to stay away.
Soggiorno di 2 notti ad aprile 2019
Risposta di Manager, il giorno 21 giu 2019
Hi Thanks for you reply But i woul like to say that nothing of this was true I swear that i never received the email from Expedia telling the change of dates, i have nothing to hide Sorry Madam to tell you that you lied. We did our best to make ghings easier for you; And if all what we did was not enough for you it is your problem. now when i read your commenary ha you make me hostile please get back to the feedbacks on booking.com and on Tripadvisor . I would like to say that you could not deal with the situaion ,Now you have gone and i would like to have your phone number to send you on what sup your reservation and date you were expected to check in. I say and insist you chekecj in one day earlier according to what we have . We were fully booked if not i would never tell you this . After all we apologise though it not our fault and you were in mistake !!!

10/10 Eccellente

younes

Havre de paix loin du stress de la ville
Personnel sympathique, cadre magnifique, très calme pour se détendre
Soggiorno di 1 notte a settembre 2018

10/10 Eccellente

marié, orange, France

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Très agréable et confortable
Passage en novembre, donc pas profité de tous les avantages, piscine jardin
Soggiorno di 1 notte a novembre 2017