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Recensioni per AC Hotel by Marriott Palo Alto

3.5 out of 5
AC Hotel by Marriott Palo Alto
744 SAN ANTONIO ROAD, Palo Alto, CA

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 93 su 138 recensioni" "
Valutazione di 8 - Buono. 29 su 138 recensioni" "
Valutazione di 6 - Soddisfacente. 3 su 138 recensioni" "
Valutazione di 4 - Scarso. 10 su 138 recensioni" "
Valutazione di 2 - Terribile. 3 su 138 recensioni" "

9,6/10

Pulizia

9,2/10

Personale e servizio

8,6/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Fatima

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property was an excellent choice and for the great deal I just so happened to catch was fantastic! The hotel was a modern chic vibe. Beautifully decorated, serene, and the hotel staff is receptive and welcoming. There is bus transportation as well as Uber to get around. Approximately 15min drive to Stanford Mall and University Street area where there are numerous shops and restaurants. My room was well insulated which means I did not hear other hotel guests in their rooms or in the hallway. I highly recommend this property and would absolutely stay here again! Hope this helps someone’s future travels.
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 9 mag 2024
Fatima, thank you so much for sharing your experience at AC Hotel by Marriott Palo Alto. We're delighted to hear you appreciated the contemporary ambiance of our hotel and found our team members welcoming and attentive. It's great to know our convenient location and well-insulated rooms enhanced your stay. We can't wait to welcome you back in the future!

10/10 Eccellente

Bauyrzhan

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice and fresh place
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Bauyrzhan, thank you for your uplifting words about AC Hotel by Marriott Palo Alto. We're thrilled to know you appreciated the freshness of our premises. Your pleasing experience means a lot to us. We look forward to welcoming you back in the future!

10/10 Eccellente

Liu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
amy is great
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Liu, it's wonderful to hear your praise for Amy. Our team members at AC Hotel by Marriott Palo Alto are here to provide an exceptional service experience. We're glad this came across during your stay. We'd love to host you again on your next visit.

10/10 Eccellente

chunyu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 14 mar 2024
Chunyu, thank you for your high rating of AC Hotel by Marriott Palo Alto. It's fantastic to see that you had such a wonderful stay with us. We look forward to welcoming you back on your next trip. Safe travels!

10/10 Eccellente

Tontaleta

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everybody was friendly and knew our name. The rooms were clean it was just lovely. We will be returning. Thank you for such great service we enjoy our stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 4 mar 2024
Tontaleta, it's delightful to hear that the team members at AC Hotel by Marriott Palo Alto fostered a welcoming atmosphere and left a lasting impression on you. We're gratified to know that the cleanliness of our rooms contributed positively to your experience. Your satisfaction is our very best reward, and we eagerly anticipate your future visits. We appreciate your kind words about our service standards, and it is simply splendid to hear you thoroughly enjoyed your stay.

10/10 Eccellente

So

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
So, thank you for choosing to stay at AC Hotel by Marriott Palo Alto. Your positive rating is greatly appreciated and we hope to see you back soon for another pleasant experience.

10/10 Eccellente

Bryan

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Thank you for the wonderful rating, Bryan!It's fantastic you enjoyed your time at AC Hotel by Marriott Palo Alto so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Eccellente

George SooHoo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel by Marriott Review in Palo Alto.
Clean, pleasant, no parking except Valet is not good for repeat customers.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
George, it's heartening to hear you found the AC Hotel by Marriott Palo Alto to be clean and pleasant. We also note and understand your concern regarding parking, and while our valet service is intended for convenience, we're always exploring ways to improve. We appreciate and value your feedback as a repeat customer and look forward to your next stay with us.

10/10 Eccellente

Luis

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel & room was clean! Looks luxurious.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 16 gen 2024
Luis, it's wonderful to hear that you found the AC Hotel by Marriott Palo Alto clean and luxurious. We always strive for a pristine and lavish environment. Thanks for sharing your feedback. We look forward to welcoming you back next time your travels bring you to Palo Alto.

10/10 Eccellente

Kim, Los Altos

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Kim, it's delightful to hear you enjoyed the AC Hotel by Marriott Palo Alto. We're grateful for your high rating and look forward to welcoming you back for another outstanding experience. Safe travels until then.

10/10 Eccellente

Rebecca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice and convenient hotel
Clean, comfortable stay with easy check-in and friendly staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 27 dic 2023
Rebecca, we're delighted to read your appreciation for AC Hotel by Marriott Palo Alto's cleanliness, comfort, and efficient check-in process. We're thrilled that our team members were able to contribute to making your stay enjoyable. We look forward to welcoming you back on your next visit.

8/10 Buono

Shelly

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Thank you for the 4-star rating, Shelly!It's great your time at AC Hotel by Marriott Palo Alto was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Eccellente

Anahi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Customer Service, il giorno 12 feb 2024
Anahi, thank you for choosing the AC Hotel by Marriott Palo Alto and for leaving such a high rating. We're thrilled that you enjoyed your experience with us and we can't wait to welcome you back again in the future.

10/10 Eccellente

Yolanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was great. The staff was very friendly and helpful.
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 21 nov 2023
Yolanda, it's fantastic to hear that your stay at AC Hotel by Marriott Palo Alto was enjoyable. We're pleased to note your observations about our helpful and friendly team members. We hope to welcome you back for another superb visit soon!

10/10 Eccellente

Max

Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Service, il giorno 7 nov 2023
Max, it's wonderful to hear that you had a great experience at AC Hotel by Marriott Palo Alto. Our team members strive for excellence and will be thrilled your visit reflects that. We look forward to welcoming you back next time your travels bring you to Palo Alto. Safe travels!

8/10 Buono

Mike

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Underwhelmed with Parking & Breakfast
Hotel was very nice. Parking basically required us to valet for $22 plus tip otherwise you have to find a spot on the street. Breakfast is not included and it is nothing special. Same setup as a Hampton Inn but costs over $30/couple. It was a convenient location for a late flight arrival and starting point for Monterey trip the next morning.
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Service, il giorno 30 ott 2023
Mike, it's great to hear that you found AC Hotel by Marriott Palo Alto to be nicely appointed. We apologize if parking and breakfast options did not meet your expectations, but are glad you appreciated our convenient location. We strive to provide a value-filled experience and your feedback provides us with the insight to do just that. We hope to be part of your travel plans in the future, perhaps gaining the opportunity to surpass your previous experience. Safe travels!

10/10 Eccellente

Chris

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay, Great hotel
Love this hotel, incredible service especially Amy! Lifesaver.
Soggiorno di 3 notti a ottobre 2023
Risposta di Customer Service, il giorno 16 ott 2023
Chris, we're thrilled to read your flattering words about AC Hotel by Marriott Palo Alto. It's heartening to hear that Amy made such a positive impact during your stay. We're always here to provide top-notch service for our esteemed guests. Hoping to see you again in the future!

10/10 Eccellente

Zev, Fremont

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was a good stay hotel was roomy Stanford Shopping Center which was good it was a staycation I needed some r and Palo Alto amenities were close by All A great experience
Risposta di Customer Service, il giorno 12 ott 2023
Zev, it's wonderful to hear that your stay at AC Hotel by Marriott Palo Alto met your expectations. We're delighted that you found the hotel accommodations spacious and our location convenient for a relaxing staycation. Your positive commentary about your experience is truly appreciated. We're looking forward to your return for another top-notch experience.

10/10 Eccellente

ALex

Soggiorno di 2 notti a settembre 2023
Risposta di Customer Service, il giorno 2 ott 2023
Alex, it's fantastic to hear that your stay at AC Hotel by Marriott Palo Alto met your expectations! We're delighted that you chose our property and hope to host you again. Enjoy your future travels!

8/10 Buono

Shannon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 15 set 2023
Shannon, thank you for choosing AC Hotel by Marriott Palo Alto. It's great to see a solid rating from you. We hope you enjoyed your stay and look forward to welcoming you back in the future for an even better experience.

10/10 Eccellente

Javi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 12 set 2023
Thanks for the perfect rating, Javi!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at AC Hotel by Marriott Palo Alto.

10/10 Eccellente

ANGELA

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful rooms!
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 5 set 2023
Thank you for taking the time to leave this wonderful rating, Angela! We hope to see you again soon at AC Hotel by Marriott Palo Alto so we can share yet another amazing experience!

10/10 Eccellente

Jefferson

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad agosto 2023
Risposta di Customer Service, il giorno 1 set 2023
Thank you for this excellent rating, Jefferson!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at AC Hotel by Marriott Palo Alto! We'd love to host you again someday for yet another unforgettable visit.

10/10 Eccellente

Alan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lynn and Gloria at the front desk were so polite and helpful. I visit PA often as it’s the town where I grew up. I will never stay anywhere else.
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 21 ago 2023
Alan, it's uplifting to hear your wonderful comments about Lynn and Gloria; they are indeed central to our team. We are delighted that AC Hotel by Marriott Palo Alto feels like your home away from home when you visit your childhood town. We appreciate your loyalty and eagerly look forward to welcoming you back.

8/10 Buono

Arianna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location for a reasonable price!
The location was the best for the price we paid! Close to many restaurants, stores, the Shoreline Amphitheater, gas stations and more. My favorite part was the shower! They have two options for shower heads, the rainfall or the classic. The room has a mini fridge, a safe, hair dryer, more than enough towels (usually it's the opposite). The room has enough spaces to sit, which is nice. Two options for parking: 1. Valet for $22/night or 2. street parking (FREE). When we arrived there was a long line for the Valet, and the people coordinating the Valet seemed to be taking their time, talking, on phone, etc. Plus the street parking is right outside the hotel, we didn't have to pay, didn't have to wait and checked in before all those people in line. So there's that. They close the bar at 11:30, the restaurant they have on site only serve small bites/tapas. The hotel across, Hotel Citrine, has a restaurant (The Wild Onion) they have a bit more options, a bit pricey, and the food (wagyu burger) was okay.
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 10 ago 2023
Arianna, the team at AC Hotel by Marriott Palo Alto is thrilled to know that you enjoyed our prime location, comfortable room amenities, and shower options. We aim to offer the best to our guests, and it's quite rewarding to hear your positive feedback.However, we noticed your comments about the valet service and our on-site restaurant. Please know that our staff is always encouraged to deliver efficient service, and we are continuously improving our food offerings for a variety of guest preferences. Thank you also for sharing a potential alternative for our guests with the nearby restaurant.We appreciate your feedback and look forward to your next stay!

10/10 Eccellente

Bing Lun

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad agosto 2023
Risposta di Customer Service, il giorno 7 ago 2023
Thanks for the perfect rating, Bing!We're pleased to hear that you have fully enjoyed your stay at AC Hotel by Marriott Palo Alto, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Eccellente

Erick

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Great property, very clean and nice ! Loved the fact that they cleaned the room every day. However dislike that they only had valet parking . Not all staff were friendly :(
Soggiorno di 2 notti a luglio 2023
Risposta di Customer Service, il giorno 6 ago 2023
Thank you for the kind words, Erick!It's excellent you enjoyed your time at AC Hotel by Marriott Palo Alto! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!

10/10 Eccellente

Haoyang

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 1 ago 2023
Thank you for sharing your perfect rating with us, Haoyang!It's wonderful to see how much you appreciated your time at AC Hotel by Marriott Palo Alto! We want everyone to feel right at home at AC Hotel by Marriott Palo Alto. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Eccellente

Jennifer

Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 20 ago 2023
Thanks, Jennifer! It's outstanding your time at AC Hotel by Marriott Palo Altowas fantastic. We can't wait until your next visit!

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 31 lug 2023
Hello David,Thank you for choosing AC Hotel by Marriott Palo Alto and for leaving us a rating. We hope you had a comfortable stay and look forward to welcoming you back soon.Best regards.

10/10 Eccellente

Pattie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great job
First time at AC, really beautiful, modern and clean. The staff was exceptionally nice and helpful. We will definitely stay again.
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 31 lug 2023
Hello Pattie,Thank you for your heartwarming feedback. We're delighted to hear you appreciated the beauty, current design, and cleanliness of AC Hotel by Marriott Palo Alto. Our team's cordial service seems to have left a positive impact on your stay. We eagerly look forward to your return. Safe travels until then!

8/10 Buono

Weiyu

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
cleanliness of the beddings and tower can be improved. overall good places for travel and working
Soggiorno di 3 notti a luglio 2023
Risposta di Customer Service, il giorno 29 lug 2023
Hello Weiyu,Thank you for constructively discussing your experience at AC Hotel by Marriott Palo Alto. We're glad to hear our location served you well for your travel and work needs. As for your feedback on the room hygiene, we are committed to maintaining a high standard and we will do our best to refine this aspect for an enhanced experience. We look forward to welcoming you back in the future.

8/10 Buono

Michell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall great visit
Room and stay was great. Our check in was supposed to be 3pm. We arrived at 5 and room still not ready. Staff was kind and trying hard to accommodate. The offered dinner while we waited. So they really tried. Clean, good location for concert.
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 25 lug 2023
Michell, it's delightful to hear that your stay at AC Hotel by Marriott Palo Alto lived up to your expectations and you enjoyed our cleanliness and strategic location. We appreciate your patience regarding the unexpected delay with your room's readiness. Our staff is always looking for ways to accommodate and improve our guest's experience. We trust we'll see you back for any future concerts or adventures in Palo Alto!

10/10 Eccellente

Rebekka

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel and very modern. I loved the touch screen mirror light. Lol. Would definitely stay here again. Front desk host was very nice. Valet parking gentlemen were also very nice. Easy and convenient to stay here for our Concert. Thank you
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 24 lug 2023
Thank you for taking the time to leave this wonderful review, Rebekka!We're thrilled to know you enjoyed your stay at AC Hotel by Marriott Palo Alto so much! We strive for excellence so we're pleased to hear you appreciated not only our modern rooms and prime location, but also our friendly staff! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!

8/10 Buono

tonia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Customer Service, il giorno 18 lug 2023
Thanks for the lovely rating, Tonia!We're thrilled you enjoyed your time at AC Hotel by Marriott Palo Alto so much! We look forward to sharing an even better experience with you soon.

10/10 Eccellente

Aaron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Solid
Good value, where I needed to be. Lovely area.
Soggiorno di 3 notti a maggio 2023
Risposta di Customer Service, il giorno 14 giu 2023
Aaron, thank you for taking the time to share your experience at AC Hotel by Marriott Palo Alto. We are glad to hear that you found our hotel to be of good value and conveniently located in a lovely area. Your satisfaction is our top priority, and it's inspiring to know our efforts have made a positive impact on your stay. We truly appreciate your kind words, and we hope to have the pleasure of serving you again on your next visit to Palo Alto.

10/10 Eccellente

Donna

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel Conveniently located
Soggiorno di 1 notte a giugno 2023
Risposta di Customer Service, il giorno 14 giu 2023
Thanks for the fantastic rating, Donna!It's outstanding we could exceed your expectations during your stay at AC Hotel by Marriott Palo Alto. We're all looking forward to your next stay with us.

10/10 Eccellente

Shawn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful place.
Soggiorno di 1 notte a giugno 2023
Risposta di Customer Service, il giorno 4 giu 2023
Thank you for sharing, Shawn!At AC Hotel by Marriott Palo Alto, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Eccellente

Carli

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Customer Service, il giorno 3 giu 2023
Thank you for the amazing rating, Carli!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at AC Hotel by Marriott Palo Alto soon!Thanks again for leaving your feedback!

10/10 Eccellente

Erik

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Customer Service, il giorno 1 giu 2023
Thanks for the perfect rating, Erik! We can't wait to see you again soon for another amazing experience at AC Hotel by Marriott Palo Alto. Have a great day!

4/10 Scarso

Fredson

Soggiorno di 2 notti a maggio 2023
Risposta di Customer Service, il giorno 31 mag 2023
Fredson, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 Buono

Darin, Visalia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stylish design, some of it odd such as the bathroom being open to the sleeping area like a loft. Dining options are very limited to either a continental breakfast on site or the mediocre restaurant at the sister property across the parkway. Friendly and helpful staff.
Soggiorno di 1 notte a maggio 2023
Risposta di Customer Service, il giorno 30 mag 2023
Thank you for the great review, Darin!We're happy you had a pleasant experience with us! It's lovely you enjoyed our stylish decor and friendly team members so much. That's what we like to see! However, we regret that our breakfast options didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward.We look forward to hosting you again soon for an even better experience! Have a lovely day!

10/10 Eccellente

Sara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comfy beds!
Soggiorno di 1 notte a maggio 2023
Risposta di Customer Service, il giorno 29 mag 2023
Thank you for the fantastic review, Sara!We're happy your time at AC Hotel by Marriott Palo Alto was so fantastic! It's wonderful you enjoyed and appreciated our comfortable beds. We hope all of our guests feel relaxed and rested during their time in our hotel. Your praise lets us know we're doing our job!We can't wait to see you again soon for another great experience!

8/10 Buono

Monica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel is very nice. Clean, updated. Friendly staff. Super comfortable bed and sheets. The down falls were breakfast wasn’t included and it was super pricey. The valet service was terrible the day we left. We waited 2 hours to get our car. Granted it was the Shania Twain concert and both hotels were full. The poor guys working we’re running and doing their best. But the management definitely dropped the ball. I would never use that valet again if I were to stay. A couple people cars were even damaged.
Soggiorno di 1 notte a maggio 2023
Risposta di Customer Service, il giorno 29 mag 2023
Thank you for taking the time to share your 4/5 review with us, Monica.We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon.

6/10 Soddisfacente

Peter

Viaggio di coppia
Vallet was pretty bad
Soggiorno di 1 notte a maggio 2023
Risposta di Customer Service, il giorno 29 mag 2023
We appreciate your feedback, Peter.It's unfortunate you had such challenges during your time with us. We're disheartened that our amenities and services offered weren't up to par with your expectations. We hold ourselves to a higher standard so we'll discuss your concerns with the appropriate members of our team moving forward.We hope for the chance to host you again soon for a more positive experience.

10/10 Eccellente

sarah

Soggiorno di 1 notte a maggio 2023
Risposta di Customer Service, il giorno 18 giu 2023
Thank you for the 5 out of 5 rating, Sarah!We're thrilled to see how much you enjoyed staying at AC Hotel by Marriott Palo Alto. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Eccellente

Rosio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location
Lovely hotel and staff. Check-in was a breeze and valet parking was easy to access. Loved the sleek and modern design of the hotel and very eco friendly. Only a 35 minute walk to Shoreline Amphitheater which was definitely a plus! I’d definitely stay here again and would recommend this hotel.
Soggiorno di 1 notte a maggio 2023
Risposta di Customer Service, il giorno 27 mag 2023
Thank you for the fantastic review, Rosio!It's wonderful your time at AC Hotel by Marriott Palo Alto was so outstanding! We're thrilled you enjoyed our beautiful decor and lovely ambiance. It's great you felt so welcome and relaxed during your time with us! We aim to please and your praise lets us know we're doing our job!We look forward to hosting you again soon for another excellent experience! Have a fantastic day!

10/10 Eccellente

Jeneal

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Customer Service, il giorno 29 mag 2023
Thanks for sharing this perfect rating, Jeneal!We're thrilled to hear you enjoyed your stay at AC Hotel by Marriott Palo Alto! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Eccellente

Trung

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quiet, nice, and clean and friendly staff.
Soggiorno di 2 notti a maggio 2023
Risposta di Customer Service, il giorno 22 mag 2023
Thank you for taking the time to leave this wonderful review, Trung!We're thrilled to know you enjoyed your stay at AC Hotel by Marriott Palo Alto so much! We strive for excellence so we're pleased to hear you appreciated not only our quiet atmosphere and cleanliness, but also our friendly staff! Your praise lets us know we're succeeding!We can't wait to host you again for yet another unforgettable visit!

10/10 Eccellente

Fadi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean, courtesy of the staff. Vlose by to most places shopping food ,gas...etc.
Soggiorno di 1 notte a maggio 2023
Risposta di Customer Service, il giorno 21 mag 2023
Thanks for the amazing rating, Fadi!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at AC Hotel by Marriott Palo Alto!