Second visit & totally terrible experience. A very noisy room, so asked to move and was eventually moved to a smoker room and told was an upgrade - was no different to previous room or previous experiences. Upon check out day, we were constantly called checking whether we were still in the room. When checking out staff were completely rude & my wife who is French was totally surprised. I
Had to pay the local tourist tax at check out, which is a very small fee, so wanted to pay in cash - the checkout staff did not ask how I wanted to pay & was charged on my card, so explained the associated bank charges being greater than the fee to help other travellers & they were totally rude. We were so disappointed by the experience, that I did the very unusual act of complaining. They did not care at all. So we will never stay again & will tell our family who live in the area.We paid £150 per night, so sure many other options available.