Dear Guest, Thank you for taking your time to leave us your remark concerning your stay. I am sorry concerning this payment's incident during your check-out. We got all informations and we already sent you an e-mail, we will refund you the soonest possible. Be ensure that your comments are important for us and enable us to improve our services. Moreover, we have started renovation in our rooms (carpet, peinture, insonorisation), in few month we will renove our lobby and our bar. I hope to have the pleasure to welcome you back in our property. Kind regards, Laurence Jacqueminet Front Office Manager

Bonjour Claire, nous espérons que vous avez apprécié votre séjour et vous remercions d'avoir choisi notre hôtel de charme au coeur de ville. Au plaisir de vous revoir prochainement. Bien à vous, Patricia P - Directrice