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Recensioni per Holiday Inn Express Pensacola West - Navy Base, an IHG Hotel

2.5 out of 5
Holiday Inn Express Pensacola West - Navy Base, an IHG Hotel
307 North New Warrington Road, Pensacola, FL

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 319 su 684 recensioni" "
Valutazione di 8 - Buono. 220 su 684 recensioni" "
Valutazione di 6 - Soddisfacente. 84 su 684 recensioni" "
Valutazione di 4 - Scarso. 39 su 684 recensioni" "
Valutazione di 2 - Terribile. 22 su 684 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

7,8/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Stephanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel staff were all very helpful and nice. Thank you.
Soggiorno di 2 notti a febbraio 2024
Risposta di Andrew , il giorno 29 mar 2024
Thanks for the wonderful rating and review, We are glad to hear that you enjoyed your stay with us while you was in the Pensacola area. We hope to see you again soon.

8/10 Buono

Debra, Port Saint Lucie

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Pool is full of leaves and hot tub out of order
Soggiorno di 3 notti a marzo 2024
Risposta di Andrew, il giorno 29 mar 2024
I am sorry to hear about the leaves in the pool, with the change in seasons causes more leaves to fall. We do try to keep the pool clear of leaves for our guest here

10/10 Eccellente

Janine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient location and easy to get to the base.
Soggiorno di 3 notti a marzo 2024
Risposta di Andrew , il giorno 29 mar 2024
Thanks for the wonderful rating and review, We are glad to hear that you enjoyed your stay with us while you was in the Pensacola area. We hope to see you again soon.

8/10 Buono

Natalie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
The staff was great everyone was so friendly. I think the guy who talked with me and my grandson was really friendly I think he was a house man wish I would’ve gotten his name I will be staying here again when I visit my daughter
Soggiorno di 2 notti a marzo 2024
Risposta di Andrew , il giorno 29 mar 2024
Thanks for the wonderful rating and review, We are glad to hear that you enjoyed your stay with us while you was in the Pensacola area. We hope to see you again soon.

6/10 Soddisfacente

Araceli

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Care Team, il giorno 13 mar 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Eccellente

Judith

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just arrived. Room is clean and roomy.
Soggiorno di 1 notte a febbraio 2024
Risposta di Andrew, il giorno 15 mar 2024
We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

8/10 Buono

Thomas

Mi è piaciuto: Pulizia
Could not find anybody at the front desk and put in the morning
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Jared

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The staff was very friendly
Soggiorno di 1 notte a febbraio 2024
Risposta di Andrew, il giorno 15 mar 2024
We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

10/10 Eccellente

Paul

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Care Team, il giorno 21 mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Eccellente

Gracie Marie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk staff was friendly! The location was convenient! The bed was super comfortable!!!
Soggiorno di 4 notti a febbraio 2024
Risposta di Andrew , il giorno 15 mar 2024
Thank you for the awesome rating. We are delighted that you enjoyed your stay with us, we take pride in going above and beyond to service our guest. I will be sharing this awesome review with the staff we hope to service you again in the future.

10/10 Eccellente

Sandi

Soggiorno di 1 notte a gennaio 2024
Risposta di Andrew, il giorno 17 gen 2024
Sandi, We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

8/10 Buono

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
It was acquit for a weekend stay and conveniently located to NAS.
Soggiorno di 2 notti a gennaio 2024
Risposta di Andrew , il giorno 17 gen 2024
We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

10/10 Eccellente

Janice S.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Care Team, il giorno 10 gen 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Started out bad didn't get the room that I had booked with walk in shower. But the stay was good. Staff very friendly. Breakfast was awesome.
Soggiorno di 3 notti a dicembre 2023
Risposta di Andrew, il giorno 10 gen 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not having your requested room type. We are glad you hear you enjoyed your stay with us. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Soddisfacente

Mathew

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023
Risposta di Customer Care Team, il giorno 10 gen 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Buono

Angela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 1 notte a dicembre 2023
Risposta di Andrew, il giorno 15 mar 2024
Thank you for the awesome rating. We are delighted that you enjoyed your stay with us, we take pride in going above and beyond to service our guest. I will be sharing this awesome review with the staff we hope to service you again in the future.

10/10 Eccellente

Devin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
To a New year and continued success
I never really have anything negative to say about the Hoilday Inn. Even if have an issue like the TV not working properly, they have always honored my request of sending someone, and also the staff is friendly and professional. Though depend ing on your accommodation taste, it may not have the glitter and gold, but I rather have a professional and genuine staff. Much love and respect to the Pensacola staff and Happy New Year !
Soggiorno di 2 notti a dicembre 2023
Risposta di Andrew, il giorno 3 gen 2024
Thank you for the awesome rating. We are delighted that you enjoyed your stay with us, we take pride in going above and beyond to service our guest. I will be sharing this awesome review with the staff we hope to service you again in the future.

10/10 Eccellente

Beatriz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Todo fue excepcional y el desayuno espectacular
Soggiorno di 3 notti a dicembre 2023
Risposta di Andrew , il giorno 29 mar 2024
Gracias por la maravillosa calificación y reseña. Nos alegra saber que disfrutó de su estadía con nosotros mientras estuvo en el área de Pensacola. Esperamos volver a verte pronto.

10/10 Eccellente

Mayte

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Care Team, il giorno 30 dic 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Eccellente

Devin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Andrew, il giorno 18 dic 2023
Thanks for the wonderful rating, We are glad to hear that you enjoyed your stay with us

10/10 Eccellente

Kenneth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Care Team, il giorno 6 dic 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Eccellente

Carina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of the best hotels I’ve stayed at. They had everything that I needed in the room and breakfast every day with a large selection of items to eat and drink. I loved it, would definitely stay again!!!!
Soggiorno di 4 notti a novembre 2023
Risposta di Andrew, il giorno 6 dic 2023
Thanks for the wonderful rating, We are glad to hear that you enjoyed your stay with us, and our breakfast. We look forward to your next stay with us.;l

10/10 Eccellente

Emily

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Andrew, il giorno 16 nov 2023
Thanks for the wonderful Rating, We are glad to hear that you enjoyed your stay with us while here in Pensacola.

10/10 Eccellente

Thomas

Great stay
Soggiorno di 1 notte a novembre 2023
Risposta di Holiday Inn Express Management, il giorno 8 nov 2023
Hi Thomas,We are excited to receive your rating! Thank you for taking the time to leave it. It was our pleasure to service you. We hope to see you again soon!

10/10 Eccellente

ABRAHAM

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great customer service
Soggiorno di 3 notti a ottobre 2023
Risposta di Andrew, il giorno 30 ott 2023
Abraham, Thanks for the wonderful rating, We are glad to hear that you enjoyed your stay with us.

10/10 Eccellente

Morgan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Andrew, il giorno 30 ott 2023
Thank you for the awesome review! We are so glad that our staff was able to make a great impression on you! We will let them know. We hope to see you again!

10/10 Eccellente

Brittany

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a ottobre 2023
Risposta di Customer Care Team, il giorno 25 ott 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very Good Hotel
Clean, kind, easy. Good hotel, great service.
Soggiorno di 3 notti a ottobre 2023
Risposta di Holiday Inn Express Management, il giorno 25 ott 2023
Hi Jennifer,How awesome to know that we were able to accommodate you during your visit. We hope to see you again soon!

8/10 Buono

Karen

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean and the decor was pleasant, the bed was very soft and cozy.
Soggiorno di 1 notte a settembre 2023
Risposta di AGM, il giorno 17 ott 2023
Hi KarenThank you for staying with us. We are excited to hear that we were able to meet your expectations! We hope to see you again soon!

10/10 Eccellente

Mark

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was extremely professional and kind during checkin. Despite a lizard in the room I was to be assigned, they were great at accommodating my arrival.
Soggiorno di 1 notte a ottobre 2023
Risposta di AGM, il giorno 17 ott 2023
Hi Mark,What an awesome review! We are so glad to hear that the staff made such a great impression on you. We pride ourselves in guest satisfaction so to hear that the team is exceeding expectations is a joy. We have shared your comments with them as well. We hope to see you again on your return to the area!

10/10 Eccellente

Chris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay, friendly staff
The hot tub not working was disappointing, but as always the breakfast was amazing.
Soggiorno di 1 notte a ottobre 2023
Risposta di AGM, il giorno 17 ott 2023
Hi Chris,What an awesome review! We are so glad to hear that the staff made such a great impression on you. We pride ourselves in guest satisfaction so to hear that the team is exceeding expectations is a joy. We have shared your comments with them as well. We hope to see you again on your return to the area!

10/10 Eccellente

Richard

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The folks that checked us is, really appreciated Shardays professional and friendly attitude.
Soggiorno di 2 notti a ottobre 2023
Risposta di Holiday Inn Express Management, il giorno 11 ott 2023
Hi Richard,What an awesome review! We are so glad to hear that the staff made such a great impression on you. We pride ourselves in guest satisfaction so to hear that the team is exceeding expectations is a joy. We have shared your comments with them as well. We hope to see you again on your return to the area!

8/10 Buono

Fred

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Holiday Inn Express Management, il giorno 6 ott 2023
Hi Fred,Thank you for staying with us. We hope to see you again soon!

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Care Team, il giorno 26 set 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Soddisfacente

Kaylee

Viaggio con la famiglia
Soggiorno di 2 notti a settembre 2023
Risposta di Holiday Inn Express Management, il giorno 20 set 2023
Greetings Kaylee,Thank you for staying with us. We are sorry to hear that we failed to meet your expectations. Guest satisfaction is our number one priority so we value your feedback. It is our hope that you will give us another try in the future.

10/10 Eccellente

Karla Renae

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The breakfast was delicious with nice options and the staff were super nice. The location of the hotel is good because it was about 10-20 minutes from a lot of places.
Soggiorno di 3 notti a luglio 2023
Risposta di Andrew , il giorno 18 set 2023
Karla, Thank you for your wonderful rating! We are glad you enjoyed yourself. We hope to see you again!

10/10 Eccellente

Timothy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Customer Care Team, il giorno 28 ott 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terribile

James

Soggiorno di 7 notti ad agosto 2023
Risposta di Customer Care Team, il giorno 27 set 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Buono

Yolanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Andrew, il giorno 4 set 2023
Hi Yolanda,Thank you for your rating! We hope to see you again!

8/10 Buono

Ann

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is great. My room was great. The area. (Outside of the immediate hotel) was not great and that is out of their control.
Soggiorno di 1 notte ad agosto 2023
Risposta di Andrew, il giorno 30 ago 2023
Ann, Thank you for your wonderful rating! We hope to see you again!

10/10 Eccellente

Christine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a luglio 2023
Risposta di Holiday Inn Express Management, il giorno 3 ago 2023
Hi Christine,Thank you for your wonderful rating! We hope to see you again!

8/10 Buono

Robert

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
This is completely adequate if your in town on business, visiting the military installation, or just passing through. Nothing about it is terrible, nothing about it is great. It’s completely adequate…oh and elevator is slow
Risposta di Holiday Inn Express Management, il giorno 31 lug 2023
Hi Robert,Thank you for taking the time to leave us your honest review. We are glad you stayed. We hope to see you again soon!

10/10 Eccellente

cathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2023
Risposta di Holiday Inn Express Management, il giorno 28 lug 2023
Hi Cathy,Thank you for staying with us. We are excited to hear that we were able to meet your expectations! We hope to see you again soon!

8/10 Buono

Rena

Viaggio con la famiglia
Towel tyrants
They make you check out towels at the front desk and sign them back in after use… rather disappointing for a decent hotel
Soggiorno di 3 notti a luglio 2023
Risposta di HIE Management Team, il giorno 18 lug 2023
Greetings,Thank you for staying with us. Unfortunately, due to so many of our pool towels going missing we had to figure out a way to keep track of pool towels for our guest. I would like to apologize for the inconvenience that this may have caused for you! We are working diligently to come up with a better plan, that may be more accommodating to our guest. Please know that your feedback is extremely valuable to us. We use feedback such as yours, to constantly evolve and make our hotel better. We hope you allow us the chance to service you in the near future!

10/10 Eccellente

Stephen, St Petersburg

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The breakfast area was very good. The woman in charge of it was great 👍
Soggiorno di 3 notti a luglio 2023
Risposta di Holiday Inn Express Management, il giorno 13 lug 2023
Hi Stephen,Thank you for the awesome review! We are so glad that our staff was able to make a great impression on you! We will let them know. We hope to see you again!

6/10 Soddisfacente

Deborah

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The pool was not cleaned. lots of leaves in it
Soggiorno di 3 notti a luglio 2023
Risposta di Holiday Inn Express Management, il giorno 11 lug 2023
Greetings Deborah,Thank you for letting us know about your recent stay. We are sorry to hear that the pool was not up to your standards. We will reach out to our pool company to ensure that they address this issue. Thank you for letting us know.

10/10 Eccellente

Alondra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel was nice and clean and the room was spacious, but if you’re planning on going to the beach be prepared to drive at least 15-20min with no traffic. Other than that it was nice!
Soggiorno di 3 notti a luglio 2023
Risposta di Holiday Inn Express Management, il giorno 11 lug 2023
Thank you for taking the time to leave us your review. We are glad to hear that we made a great impression on you. We hope that you come visit us again soon!

2/10 Terribile

Mike

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wife got injured, trying to cancel room in the morning and was told we still had to pay for the room. Had to leave and get her to the doctor by our home.
Soggiorno di 3 notti a luglio 2023
Risposta di Holiday Inn Express Management, il giorno 11 lug 2023
Greetings valued guest,We are sorry to hear about your wife. We hope that she is doing well. Unfortunately, since booked through Expedia, you will need to discuss your reservation with them. Our reservation through the 3rd party stated that you must stay 3 nights to receive the discount that you were given. Thank you for letting us know.

10/10 Eccellente

KAREN REY

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was clean and comfortable. Breafast was better than average
Soggiorno di 3 notti a luglio 2023
Risposta di Holiday Inn Express Management, il giorno 11 lug 2023
Hi Karen,Thank you for staying with us. We are so glad that you choice us as your accommodation local. We hope to see you again soon.

6/10 Soddisfacente

Lisa

Viaggio con la famiglia
Saw a couple ants in our room. We only stayed one night. In my opinion it wasnt worth the money but i needed a hotel
Soggiorno di 1 notte a luglio 2023
Risposta di Holiday Inn Express Management, il giorno 5 lug 2023
Greetings Lisa,We are very sorry to hear that we dropped the ball on your stay. We have placed this room on our pest control log to have it serviced. Thank you for letting us know. We take guest feedback to heart and hope that you will give us another try in the future.