Servizio della struttura

Recensioni per Staybridge Suites Brandywine, an IHG Hotel

3 out of 5
Staybridge Suites Brandywine, an IHG Hotel
400 Evergreen Dr, Glen Mills, PA

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 317 su 447 recensioni" "
Valutazione di 8 - Buono. 104 su 447 recensioni" "
Valutazione di 6 - Soddisfacente. 15 su 447 recensioni" "
Valutazione di 4 - Scarso. 5 su 447 recensioni" "
Valutazione di 2 - Terribile. 6 su 447 recensioni" "

9,4/10

Pulizia

9,4/10

Personale e servizio

9,0/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Grace Marie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
/
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Ms. Marie, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Staybridge Suites Wilmington - Brandywine Valley; we hope to see you again soon. Chris Bryant,General Manager

2/10 Terribile

Sarah, Media

Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Sarah, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Chris BryantGeneral Manager

10/10 Eccellente

Seb, Waltham

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was conveniently located. Staff was knowledgeable and friendly. Room was clean and comfortable
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 15 apr 2024
Dear Seb, Thank you for choosing Staybridge Suites Wilmington - Brandywine Valley. We are glad you had a perfect stay and that our well-kept accommodations and convenient location met your expectations. It is also good to see that you loved the hospitality provided by our thoughtful associates. Thank you again for being our guest; we look forward to your next visit.Chris BryantGeneral Manager

8/10 Buono

Mukesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 14 apr 2024
Dear Mukesh, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Staybridge Suites Wilmington - Brandywine Valley.Chris BryantGeneral Manager

10/10 Eccellente

Ken

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room and lobby, easy check in and check out
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 31 mar 2024
Dear Ken, Thank you for choosing Staybridge Suites Wilmington-Brandywine Valley. We are glad you had a perfect stay and that our well-kept accommodations and seamless check-in and check-out experience exceeded your expectations. Thank you again for being our guest; we look forward to your next visit.Chris BryantGeneral Manager

10/10 Eccellente

Kristie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great Stay
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 27 mar 2024
Dear Kristie, Thank you for choosing Staybridge Suites Wilmington - Brandywine Valley. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you once more for taking time out of your day to recognize our efforts. We look forward to welcoming you again soon.Chris BryantGeneral Manager

8/10 Buono

Judith, Millsboro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean and modern property.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 18 mar 2024
Dear Judith, Thank you for taking the time to post a review. We are glad you enjoyed your stay and that our well-kept property with great amenities made for a memorable experience. Thank you again; we look forward to welcoming you back soon at Staybridge Suites Wilmington - Brandywine Valley.Chris BryantGeneral Manager

10/10 Eccellente

Mike

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good honest people work there.! A piece of expensive jewelry was left in the room after check out, the employees found it and it was returned!
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 18 mar 2024
Dear Mike, Thank you for choosing Staybridge Suites Wilmington - Brandywine Valley and for your kind review. We are glad you had a comfortable stay. It is also great to know our associates helped retrieve your piece of jewelry and ensured it was returned to you promptly. We are proud of having staff like them and will share your compliments with them. Thank you again; we look forward to your next visit.Chris BryantGeneral Manager

10/10 Eccellente

Pam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
*
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 5 mar 2024
Dear Pam, Thank you so much for the perfect rating of your time at Staybridge Suites Wilmington - Brandywine Valley. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Chris BryantGeneral Manager

8/10 Buono

Lucille, Valdosta

Soggiorno di 4 notti a dicembre 2023
Risposta di General Manager, il giorno 11 gen 2024
Dear Lucille, Thank you for taking the time to post a nice rating of Staybridge Suites Wilmington - Brandywine Valley. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Chris BryantGeneral Manager

8/10 Buono

Susan

Soggiorno di 1 notte a dicembre 2023
Risposta di GENERAL MANAGER, il giorno 21 gen 2024
Dear Susan, We appreciate your kind rating. We are devoted to providing outstanding service and are delighted we met your expectations. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris Bryant,General Manager

10/10 Eccellente

Nolberto

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Chris Bryant General Manager, il giorno 18 dic 2023
Dear Nolberto, We appreciate your wonderful rating! We are devoted to providing outstanding service and are delighted we met your expectations. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris BryantGeneral Manager

2/10 Terribile

Patricia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
soooo disappointing
bed bugs no TV. overcharged my credit card
Soggiorno di 1 notte a novembre 2023
Risposta di Chris Bryant, il giorno 6 dic 2023
Ms, Oshea, I apologize your stay and we take any report of issues seriously and will have our exterminator do a though investigation. It seems the only charge that was done was your payment to Hotels.com and an authorization on your card, which drops off after check out,

10/10 Eccellente

RACHAEL

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the easy location and pretty facility. The stove in my room was not working, and the sink was leaking when turned on. I notified the front desk and both were addressed, but I was disappointed that they were not identified prior to me reporting the issues.
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 30 nov 2023
Dear Rachael, Thank you for choosing Staybridge Suites Wilmington - Brandywine Valley and for your excellent rating. We are delighted to know that you loved our fantastic location. Having said that, we apologize for the maintenance issues you outlined in your room; however, we are pleased that our staff resolved this to your satisfaction. We hope you will stay with us again the next time you are in the area.Chris BryantGeneral Manager

2/10 Terribile

YUJU

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 14 dic 2023
Dear Yuju, Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Chris BryantGeneral Manager

10/10 Eccellente

Coleen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 14 nov 2023
Dear Coleen, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris BryantGeneral Manager

10/10 Eccellente

Charmaine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff. Comfortable and clean room with great amenities. Comfortable beds. Great dining options nearby - they provide a nice list of same but need to add White Dog Cafe to the list they provide as it is awesome.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 7 nov 2023
Dear Charmaine, Thank you for being our guest and for your glowing review! We are delighted to hear that you enjoyed our immaculate accommodations and impeccable service. We appreciate your input and look forward to welcoming you back to Staybridge Suites Wilmington - Brandywine Valley in the future.Chris BryantGeneral Manager

8/10 Buono

Fredric

Mi è piaciuto: Condizioni e dotazioni della struttura
Great breakfast Easy with kids
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 6 nov 2023
Dear Fredric, Thank you for sharing your comments with other travelers about your stay at the Staybridge Suites Wilmington - Brandywine Valley. We are happy you and your family were able to start your day with our delicious complimentary breakfast buffet. It was our pleasure hosting you, and we look forward to welcoming you back soon. Chris BryantGeneral Manager

10/10 Eccellente

Aida

Everything was perfect 🙌
Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 28 ago 2023
Dear Aida, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris BryantGeneral Manager

10/10 Eccellente

Cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
College Move In And Birthday Weekend
Everyone was amazing. The Staybridge team presented me with a birthday card and a complimentary gift card to the pantry. Thank you Daryl for making sure we could swim in that lovely pool. Thanks to Crystal for taking care of the accommodations requested. I will be back.
Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 28 ago 2023
Dear Cheryl, Thank you for acknowledging our outstanding service at the Staybridge Suites Wilmington - Brandywine Valley. We appreciate you letting us know our friendly and helpful team went over and above to ensure your requests were promptly handled. It was a pleasure having you as our guest, and we hope to see you again soon.Chris BryantGeneral Manager

8/10 Buono

steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 16 ago 2023
Dear Steven, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Staybridge Suites Wilmington - Brandywine Valley.Chris BryantGeneral Manager

8/10 Buono

WILLIAM

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
A nice hotel in a great but busy location. They’re keeping it up well.
Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 7 ago 2023
Dear William, Thank you for your kind review of Staybridge Suites Wilmington - Brandywine Valley! We are delighted to hear that you had a pleasant stay at our hotel. We take great pride in maintaining the property to ensure our guests' comfort and satisfaction. While we understand that the location can be bustling, we believe it adds to the vibrant atmosphere of the area. We look forward to welcoming you back soon for another enjoyable experience!Chris Bryant,General Manager

10/10 Eccellente

Shannon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Still waiting
I traveled well over 4 hours for this visit. The hotel was clean and quiet. The staff was barely visible. Food was bland and kitchen necessities were misleading. Upon leaving there was nobody at the check out desk and I still have not received my deposit back...my visit was in May.
Soggiorno di 4 notti a maggio 2023
Risposta di Chris Bryant, il giorno 19 lug 2023
Ms Redmond, I looked into you concern and only see a charge for your stay 892.71? I do apologize the food we provided was not to your liking. We try to provide many options especially at breakfast.

10/10 Eccellente

Carin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Our suite was great for our family of 4. Clean, comfortable and convenient.
Soggiorno di 2 notti a luglio 2023
Risposta di General Manager, il giorno 16 lug 2023
Dear Carin, Thank you for the fantastic review of the Staybridge Suites Wilmington - Brandywine Valley. We are delighted to know that you had an excellent stay with us and are especially glad your suite provided all the comforts of home. We look forward to your next visit with us.Chris Bryant,General Manager

10/10 Eccellente

Lauren

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Kitchen conveniences; pool and gym; and full breakfast. Clean and nearby to restaurants, grocery and other stores.
Soggiorno di 2 notti a luglio 2023
Risposta di General Manager, il giorno 11 lug 2023
Dear Lauren, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. Your compliments on our location and all the amenities we offer are much appreciated. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris Bryant,General Manager

10/10 Eccellente

Christina

Soggiorno di 3 notti a maggio 2023
Risposta di General Manager, il giorno 28 giu 2023
Dear Christina, Thank you for rating your stay at Staybridge Suites Wilmington - Brandywine Valley. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Chris BryantGeneral Manager

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were here with our family of five. The staff was very friendly and helpful. The property was clean and in a convenient location. The laundry facility was fantastic since we were in town for a sports tournament.
Soggiorno di 2 notti a giugno 2023
Risposta di General Manager, il giorno 20 giu 2023
Dear Jennifer, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. Also, your compliments on our accommodations and location are much appreciated. We hope you and your family will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris BryantGeneral Manager

10/10 Eccellente

Martin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not really pedestrian friendly. Very nice area, shops and good restaurants.
Soggiorno di 3 notti a giugno 2023
Risposta di General Manager, il giorno 14 giu 2023
Dear Martin, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris BryantGeneral Manager

10/10 Eccellente

Sarah

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We were greeted with a big beautiful smile upon arrival. Checking was very quick and easy. The room was nice, spacious and very clean. Breakfast was phenomenal. I would stay here again. I highly recommend this hotel.
Soggiorno di 2 notti a giugno 2023
Risposta di General Manager, il giorno 7 giu 2023
Dear Sarah, Thank you for acknowledging our outstanding service at the Staybridge Suites Wilmington - Brandywine Valley. We appreciate you letting us know our friendly and helpful team went over and above to ensure your requests were promptly handled. Your compliments on our accommodations and breakfast are also appreciated. It was a pleasure having you as our guest, and we hope to see you again soon.Chris Bryant,General Manager

10/10 Eccellente

Matthew

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great time!
Soggiorno di 2 notti a maggio 2023
Risposta di General Manager, il giorno 5 giu 2023
Dear Matthew, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris Bryant,General Manager

10/10 Eccellente

Karin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rest here.
Spacious and clean. Couldn't hear anything or anyone. So quiet. Would stay here again.
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 22 mag 2023
Dear Karin, Thank you for the fantastic review of the Staybridge Suites Wilmington - Brandywine Valley. We are delighted to know that you had an excellent stay with us and are especially glad your room provided all the comforts of home. We look forward to your next visit with us.Chris Bryant,General Manager

10/10 Eccellente

Tonya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
VERY NICE ROOM! GREAT CUSTOMER SERVICE! THE BREAKFAST WAS AN ADDED BONUS. :)
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 16 mag 2023
Dear Tonya, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. Your compliments about our accommodations and the breakfast we serve are much appreciated. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris Bryant,General Manager

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Kind and helpful staff in Nice Location
From an easy check-in to assistance whenever needed, the staff was wonderful! The breakfast was great and rooms were sufficient for our groups.
Soggiorno di 3 notti a maggio 2023
Risposta di General Manager, il giorno 9 mag 2023
Dear Valued Guest, Thank you for acknowledging our beautiful property and outstanding service at the Staybridge Suites Wilmington - Brandywine Valley. We appreciate you letting us know our friendly and helpful associates went over and above to ensure your requests were promptly handled. Thank you for also mentioning our convenient location, well-appointed guestrooms and the delicious breakfast we serve. It was a pleasure having you as our guest, and we hope to see you again soon.Chris Bryant,General Manager

10/10 Eccellente

Greg

Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 26 mag 2023
Dear Greg, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris Bryant,General Manager

10/10 Eccellente

Laura

Soggiorno di 2 notti ad aprile 2023
Risposta di General Manager, il giorno 19 mag 2023
Dear Laura, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris Bryant,General Manager

8/10 Buono

Kenneth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel Lots of kids
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 29 apr 2023
Dear Kenneth, We appreciate your wonderful feedback! We are devoted to providing an outstanding experience and are delighted we met your expectations. We look forward to you making Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris Bryant,General Manager

10/10 Eccellente

Atdhe

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 14 mag 2023
Dear Atdhe,Thank you for rating your stay at Staybridge Suites Brandywine, an IHG Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Chris BryantGeneral Manager

10/10 Eccellente

Marina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Free parking, location was great, friendly staff, suite was nice and pricing was good.
Soggiorno di 1 notte ad aprile 2023
Risposta di Chris Bryant General Manager, il giorno 14 apr 2023
Dear Marina, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. We are also glad you liked our complimentary parking, convenient location, beautiful suite, and great price. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris BryantGeneral Manager

10/10 Eccellente

Gaynel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2023
Risposta di Wayne, il giorno 29 mar 2023
Thank you for your stay with us and for taking the time to send a review.

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Great staff and location.
Our stay was very nice. The staff at the front desk were friendly, knowledgeable, and simply great! Overall, the facilities were clean; however, the suite we were in had blue toothpaste still in it, the bathroom vent wasn't secured, nor was the door to the ventilation near the window (should have been locked but was left open). The furniture and the curtains were a bit worn, threadbare and rips, and the dishwasher did not close because of the screws holding it into the cabinet were sticking out thereby preventing it from closing. Not worried too much about the less than good condition of the furniture because the building is pet friendly. I would stay there again because of the location and the excellent staff. And I can always request another room.
Soggiorno di 2 notti a febbraio 2023
Risposta di General Manager, il giorno 27 feb 2023
Dear Elizabeth, Thank you for reviewing your stay at Staybridge Suites Wilmington - Brandywine Valley. We are glad you were pleased with our well-kept accommodations and our courteous hospitality. However, we regret not meeting some of your expectations and apologize for the inconvenience you experienced due to the maintenance issues you outlined. We will review this with our engineering team and make sure we prevent such reoccurrences. We hope you are already planning another visit our way. Thank you again for your review!Chris Bryant,General Manager

4/10 Scarso

Nicole

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e servizi
I stayed at the hotel for a few days. Housekeeping never came thru. When asked they said that rooms are only cleaned every 4days unless requested. I requested service and no one showed up. Then when asked front desk said they left n they could not provide me with linen because they didn’t have any due to guests stealing them. Such a tacky lie
Soggiorno di 1 notte a febbraio 2023
Risposta di General Manager, il giorno 21 feb 2023
Dear Nicole, Thank you for taking the time to review your recent stay. Please accept our apologies for the inconvenience you faced due to our reduced housekeeping policy. We have taken note of each of your comments and have shared them appropriately to ensure a much better guest experience moving forward. We appreciate your patience and hope you will give us another opportunity to provide you with a seamless stay. Chris Bryant,General Manager

10/10 Eccellente

Arie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was kind. The check was smooth and front desk was helpful and gracious throughout our stay, even late at night when I went downstairs to ask if they had hot decaf tea available. He was so kind and even bought me out hot water for the tea bags and I was able to get honey for my tea! He also granted our request for a late checkout for the next morning! My husband and I really appreciated that since it was already late at night and we had a long drive home the next day. Overall - excellent! We would come back.
Soggiorno di 1 notte a febbraio 2023
Risposta di General Manager, il giorno 16 feb 2023
Dear Arie, Thank you for acknowledging our outstanding service at the Staybridge Suites Wilmington - Brandywine Valley. We appreciate you letting us know our friendly and helpful team went over and above to ensure your requests were promptly handled. It was a pleasure having you as our guest, and we hope to see you again soon.Chris BryantGeneral Manager

6/10 Soddisfacente

Jason

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Worn out.
Old, worn out room, old worn towels, old carpet stains, yellowed crusty telephones. Friendly staff, but place needs a renovation stat.
Soggiorno di 2 notti a febbraio 2023
Risposta di General Manager, il giorno 7 feb 2023
Dear Jason, Thank you for staying with us. We apologize for failing to provide a clean and comfortable room, which is what you should expect from us. Our housekeeping department has been alerted to your feedback and is committed to ensuring all procedures are being followed. We hope you will give us another opportunity to demonstrate our commitment to the outstanding accommodations and hospitality we are known for providing. Chris BryantGeneral Manager

10/10 Eccellente

Keith

Soggiorno di 1 notte a gennaio 2023
Risposta di General Manager, il giorno 1 feb 2023
Dear Keith, We appreciate your wonderful feedback! We are devoted to providing outstanding service and are delighted we met your expectations. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris BryantGeneral Manager

10/10 Eccellente

Elizabeth, Parsonsburg

Soggiorno di 1 notte a gennaio 2023
Risposta di General Manager, il giorno 6 nov 2023
Dear Elizabeth, We appreciate your wonderful rating! We are devoted to providing outstanding service and are delighted we met your expectations. We hope you will make Staybridge Suites Wilmington - Brandywine Valley your home away from home whenever you are in this area.Chris BryantGeneral Manager

10/10 Eccellente

Ana

Soggiorno di 2 notti a dicembre 2022
Risposta di General Manager, il giorno 7 gen 2023
Dear Ana,We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Staybridge Suites Wilmington - Brandywine Valley look forward to your next visit.Chris Bryant,General Manager

10/10 Eccellente

Diana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were kind, helpful and attentive to our needs. The hotel offers a full hot breakfast for their guests several days a week; the variety of choices was more than we expected and the eating/lounge area is so quaint and comfortable. It was a great experience at the right price. I will definitely stay here again!
Risposta di Chris Bryant General Manager , il giorno 8 gen 2023
Dear Diana, Thank you for acknowledging our outstanding service at the Staybridge Suites Wilmington - Brandywine Valley. We appreciate you letting us know our friendly and helpful team went over and above to ensure your requests were promptly handled. We are also glad you enjoyed our delicious breakfast. It was a pleasure having you as our guest, and we hope to see you again soon.Chris BryantGeneral Manager

6/10 Soddisfacente

Susan

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Staff was lovely and tried to be helpful as possible, and room set up (a two-bedroom suite) was great for traveling with children and grandparents. BUT. Facility was not clean--vomit in the public bathroom on the first floor, halls and elevators unvacuumed, and weird stains on the floor and furniture of our room. Outside, there was dog poop all over--I appreciate that they allow pets, but providing a dog run or some specific area for pets to go to the bathroom would have helped.
Risposta di General Manager, il giorno 1 gen 2023
Dear Susan, Thank you for evaluating your stay with us. We are glad to read your kind remarks about our caring associates and well-appointed suites. However, we are truly sorry for the cleanliness issues you came across in our common areas and your room. We have shared your comments with the appropriate members of our housekeeping team to take steps and ensure that procedures are being followed. We are grateful for your feedback and hope you will give us another chance to provide you with the refreshing experience you deserve. Chris Bryant,General Manager

10/10 Eccellente

Dana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2022
Risposta di General Manager, il giorno 1 gen 2023
Dear Dana, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to the Staybridge Suites Wilmington - Brandywine Valley. Happy holidays.Chris Bryant,General Manager

10/10 Eccellente

Stanley

Soggiorno di 1 notte a dicembre 2022
Risposta di General Manager, il giorno 31 dic 2022
Dear Stanley,We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Staybridge Suites Wilmington - Brandywine Valley look forward to your next visit. Happy Holidays!Chris Bryant,General Manager