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Recensioni per Sonder at Mill Ave

3.5 out of 5
Sonder at Mill Ave
750 South Ash Avenue, Tempe, AZ

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 255 su 446 recensioni" "
Valutazione di 8 - Buono. 105 su 446 recensioni" "
Valutazione di 6 - Soddisfacente. 28 su 446 recensioni" "
Valutazione di 4 - Scarso. 27 su 446 recensioni" "
Valutazione di 2 - Terribile. 31 su 446 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Richard, Lakeville

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice property, great gym and pool. Bedroom was a bit dark.
Soggiorno di 3 notti a maggio 2024

8/10 Buono

James

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Dwelling is nearby many entertaining options with great nearby attractions. Staff addressed a filthy carpet situation adequately. Make sure you keep a phone with you as the fobs can fail miserably. Locked out once and locked in stairwell once as well. Lucky I had my phone.
Soggiorno di 10 notti a maggio 2024

8/10 Buono

Bernard, Lethbridge

Pool and facilities were nice. Unit showed some age and carpet was quite dirty
Soggiorno di 4 notti a maggio 2024

10/10 Eccellente

Gabriela

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Loved how secure the building was, and directions were easy and simple to follow! Would definitely recommend
Soggiorno di 4 notti ad aprile 2024

2/10 Terribile

David

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Terrible experience, I will never stay at a Sonder again. Their is no front desk they dont own any of the properties just single rooms at an apartment building. Theres no fromt desk and their support line is useless
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Lizan

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Love the location. The only downside was the cleanliness. Had to wipe the floors down myself. Great building with great amenities. Close to ASU
Soggiorno di 7 notti ad aprile 2024

8/10 Buono

Stacey

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Loved how spacious the unit was, great location, parking available at a reasonable rate, check-in & out very easy. Would have liked an option with a king sized bed instead of the queen; shower was horrible but great bathroom otherwise with double sinks and lots of storage, fantastic closet/laundry. Would have liked basic cable or antenna TV available for news/weather; could not cast anything from any of our devices (phones, touchpad, laptop) to the TV.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Emilio

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Clean room, fully staffed with toiletries and kitchen appliances. The fitness room compared to commercial gyms. Great setup with the grocery store on the first floor. We will definitely use this Sonder again.
Soggiorno di 4 notti a febbraio 2024

4/10 Scarso

Brittany

Soggiorno di 3 notti ad aprile 2024
Risposta di Sonder, il giorno 17 apr 2024
Hi Brittany, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Eccellente

Alexandra

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024

2/10 Terribile

Ginelle

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Sonder, il giorno 16 apr 2024
Hi Ginelle, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

8/10 Buono

Heidi

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was great. Only draw back was my room was facing East and the black out curtains were too thin. Didn't really keep the room dark or even slightly dim. Bed was a bit hard as well.
Soggiorno di 4 notti ad aprile 2024

6/10 Soddisfacente

Vaughn

Mi è piaciuto: Pulizia
Soggiorno di 6 notti ad aprile 2024
Risposta di Sonder, il giorno 16 apr 2024
Hi Vaughn, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Eccellente

Dmitriy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I like that it didn't feel like it was a hotel.
Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

Breanna

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This was a lovely property, very clean with alot of space ! The check in and out process was fairly easy !
Soggiorno di 3 notti a marzo 2024

8/10 Buono

Tamara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Large apartment with great amenities. Pool area, gym, games rooms, patio deck. New. Large kitchen, bathroom etc. The only issue we had was we didn’t receive the actual lock box number and we thought the access code was our lock box number. Confusing. Our floor smelled ‘weedy’ at times and the hyda-bed sheet was or seemed dirty.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Eliud

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful and simple apartment with all you need for a week or longer vacation at a affordable price, much better than a resort or hotel
Soggiorno di 4 notti a marzo 2024

6/10 Soddisfacente

Linda

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Sonder, il giorno 16 apr 2024
Hi Linda, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 Eccellente

Megan

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Lovely property, quiet and safe
Soggiorno di 4 notti a marzo 2024

6/10 Soddisfacente

Cynthia

Viaggio di coppia
Very poor lighting. Sheet was.too small on bed. We sent a Text about this and no response. Only having one key Fab limited our option for one person to leave if needed.. We wouldn't stay there again .
Soggiorno di 3 notti a marzo 2024
Risposta di Sonder, il giorno 26 apr 2024
Hi Cynthia, your feedback regarding your space's lighting and sheet size is important to us. We're very sorry to hear you contacted our support team and didn't receive a response. This falls below our standard, and we apologize for dropping the ball here. Should you choose to give us another chance, we'd love the opportunity to show you a better experience.

8/10 Buono

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We liked the apartment and the building, especially being so close to Whole Foods. The only negative about the apartment was the pullout bed, which had some broken springs and supports. While not the Sonder's responsibility, the parkade entrance is quite narrow and you have to be really careful in order to avoid scraping either the column or the parkade wall.
Soggiorno di 10 notti a marzo 2024

10/10 Eccellente

Chris

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
A great place with plenty of room!
Soggiorno di 7 notti a marzo 2024

8/10 Buono

Natalie

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good location. You can walk to restaurants and there is a Whole Foods on the ground floor. There is a ton to do at the hotel. They have pool, foosball, ping pong, air hockey, pool, hot tub. That was all great! I wish they had black out curtains. Bring an eye pillow if light bothers you. We had a view of a parking garage that was lit all night. The bed is thin and not the most comfortable but doable. I wish they gave towels for the pool and towels for the shower. They only give 4. We requested more but it took hours to get them. It was a good size (1 bedroom for 2 adults and 2 kids). It was nice to have a kitchen, living area, and washer dryer. They did have detergent too which was nice. Our room had some bleach stains by the washer/dryer that was not attractive. Overall, I would stay there again. For the location, price, and amenities, it was worth it!
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Yenudy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Perfect place for visting Arizona, everything is close by
Soggiorno di 5 notti a marzo 2024

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room was spacious, clean and surprisingly quiet for a building this size. Communication was extremely swift with detailed checkin process. Location was perfect for my purpose visiting Tempe. Wholefoods downstairs very handy.
Soggiorno di 3 notti a marzo 2024

6/10 Soddisfacente

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia
The amenities in the building were very nice. Furniture in rec room and around the pool very confortable
Soggiorno di 5 notti a marzo 2024
Risposta di Sonder, il giorno 7 apr 2024
Thank you for your review, Susan. It's great you enjoyed your stay. If there was anything we could've done to improve, please let us know. We hope to host you again.

10/10 Eccellente

Debbie Mary

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I was facing the Chase building and it can get a little loud. I also hope there was more lighting in the bedroom. The two lamps in there didn't really light up the room well. Otherwise, that's my only issue. The room was very clean and I appreciated the washer and dryer as well! The check in process was a little tricky; it took me a minute to find the locker but otherwise it was a nice 3 night stay.
Soggiorno di 3 notti a marzo 2024

10/10 Eccellente

Brittany

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Loved everything about this property
Soggiorno di 2 notti a marzo 2024

8/10 Buono

linda

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
To many things to go through to get in your room.
Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

Natalie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This is such a great location to the Phoenix airport and ASU, Tempe Town Lake and a short drive to Scottsdale. A real bonus is the Whole Foods on the main floor of the building and Cartel Coffee in the next block. We enjoy our stay here every time we visit the area.
Soggiorno di 7 notti a marzo 2024

8/10 Buono

Mark

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I enjoyed the Whole Foods on the main level. Once I got the hang of the automated entrance/exit it was OK. I needed some assistance getting into the lockbox to get the FOB's
Soggiorno di 3 notti a marzo 2024

4/10 Scarso

Connie

Viaggio con la famiglia
Mi è piaciuto: Pulizia
When we checked in the code to our door was wrong and it took about an hour to get in touch with a person to give us a new code over the phone. We did get someone stop by our door the next day to be sure the code was working, which was nice. There is very little lighting in the whole place, and the one window looks out to a parking garage that blocks any natural sunlight coming in. There was no water pressure for the shower, it came out as a slow trickle which made it very difficult to rinse soap and hair products. I tried to get in touch with someone everyday of our stay to come take a look and no one got back to me. Would not recommend staying unless you enjoy dark rooms. The gym on the property is good, but we never could find the fire pits or access to outside areas besides the pool.
Soggiorno di 3 notti a marzo 2024
Risposta di Sonder, il giorno 7 apr 2024
Hi Connie, we apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the door code, lack of lighting, and low water pressure in the shower. We appreciate your feedback and will address these concerns to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better on your next visit.

8/10 Buono

Griffin, Fort Collins

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location and nice building. Having the Whole Foods attached is very convenient.
Soggiorno di 3 notti a febbraio 2024

2/10 Terribile

Annick, Rochester

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Sonder, il giorno 1 mar 2024
Hi Annick, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 Eccellente

Charlene

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Should have laundry detergent pods and salt and pepper. Some additional cooking items like additional pans.
Soggiorno di 7 notti a febbraio 2024

8/10 Buono

Anthony

Mi è piaciuto: Pulizia e servizi
It’s nice to have extra room could be a little cleaner but for the price it’s fine
Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

jerrod

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a febbraio 2024
Risposta di Sonder, il giorno 23 feb 2024
Hi Jerrod, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

10/10 Eccellente

Kerri-Lynn

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024
Risposta di Sonder, il giorno 23 feb 2024
Hi, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

4/10 Scarso

Heather

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Pros: Location In unit washer/dryer Cons: No on site staff to assist with issues Terrible call center “support” when you need something Basic room features either missing or broken ( i.e. balcony door wouldn’t open, no remote for tv, no overhead lights in the bedrooms) Parking isn’t included, it’s $25/day extra They had a “maintenance man” enter our room while we were away for the day without our knowledge or consent to drop off the missing tv remote When we arrived, the pin for the door to the unit wasn’t working, so we had to wait on hold with their terrible call center for 45 minutes before they could finally reset it and let us into our room
Soggiorno di 3 notti a febbraio 2024

6/10 Soddisfacente

Huichao

Soggiorno di 5 notti a febbraio 2024

8/10 Buono

Sonya, Baraboo

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Everything about our stay was great except for the chromecast tv. Could not connect to it so very unconnected to the news.
Soggiorno di 4 notti a febbraio 2024

6/10 Soddisfacente

Colette

Non mi è piaciuto: Servizi
Very hard to navigate for a first time. Tv impossible to work, micro locked took forever to unlock, no coffee pot took hours for a response & when they finally responded they said they would drop one later in evening which they did the machine forgetting the coffee pot. Washer smelt moldy & dryer kept turning off while drying clothes. No proper lighting in unit & sliding door broke very hard to unlock & lock. Garbage overflown for the days we were there by pool area. Never emptied. Loved the property would never stay in that unit again.
Soggiorno di 3 notti a febbraio 2024
Risposta di Sonder, il giorno 7 mar 2024
Hi Colette, thank you for staying with us. We're sorry to hear about the issues in your space. We will relay your feedback to our team and work to improve. We hope to host you again and show you a better experience.

2/10 Terribile

Jessica

Viaggio di coppia
Non mi è piaciuto: Pulizia
I we very unhappy with the cleanliness of the room. We also looked directly out to a parkade, that lead to zero privacy, because cars were parked RIGHT in front of us, with their lights shining directly into our room. Plus the carpet was full of stains, as well as the rug looked as though it had feces on it. It was also an extremely dark, with no ceiling lights in living space/bedroom. It was also quite difficult to check in/find the lock box with the fobs. Plus there was no option to have a second fob, therefore, not allowing ANY of the tenants to separate. We did like that the Whole Foods was directly below us.
Soggiorno di 6 notti a febbraio 2024
Risposta di Sonder, il giorno 15 feb 2024
Hi Jessica, we apologize for the issues you experienced during your stay. Your feedback regarding the condition of the room, difficulty with check-in, and limited amenities has been noted and will be addressed internally. We're glad to hear you appreciated the convenience of having Whole Foods nearby. We hope to have the opportunity to host you again in the future and provide a more satisfactory stay.

10/10 Eccellente

Susan

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I loved how much more room that we had compared to a regular hotel room. We also loved being able to park our car in a parking garage. There were so many places and restaurants that we could walk to.
Soggiorno di 3 notti a febbraio 2024

6/10 Soddisfacente

pamela

Viaggio di coppia
Mi è piaciuto: Pulizia
There were no overhead lights in bathroom, bedroom or living area. Only floor lamps in bedroom and living area and light around the mirror in bathroom and over the tub. Very dark in rooms. However, there is an all night CHASE sign across from the bedroom which is extremely bright and kept us awake. Had I been in a hotel with a front desk, I would have asked to change rooms It was very difficult to sleep. The cleaning service left the previous renter's clothing in a bag on the couch. Obviously there was no walk through by the leasing company which would have removed the worn clothing. We liked the location and parking, but this unit was not good for us to stay in.
Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Everything is good except the location of Key FOB.
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Susan

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I loved everything about the property. I only thing I would have liked more is if TV wasn't only available streaming through apps - don't watch TV on my phone so didn't want to load apps only to watch during my stay.
Soggiorno di 3 notti a febbraio 2024

8/10 Buono

Jill

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Alright for the certain guests:)
The beds were comfortable, the light rail was loud, very light on supplies. No extra trash bags an minimal instructions in apartment like how to connect with the tv. No where to put shower products in master shower, curtain useless, shower faucet tricky. Hairdryer didn’t work in master bathroom. This is a lot of steps regarding how to get key fobs, using fob to get into 3rd floor parking ramp, using fobs for elevator, code for door… not easy for all guests I would guess if not technical skills.
Soggiorno di 4 notti a febbraio 2024

8/10 Buono

Rebecca

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We had a great stay here. It was in a great location and everyone we met were kind and helpful. We were a little turned around with the directions for where to access the parking but we made it and the we had to ask for help on how to quickly use the key fob in order to get the elevator to work, but once we got those things figured out, we had a very enjoyable stay and would stay again in the future.
Soggiorno di 3 notti a febbraio 2024

6/10 Soddisfacente

Julia

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Terrible communication in email containing parking and where to park. Key Fob didn’t always work and got stuck in the elevator. No lobby so had to email and wait for a reply to get issue resolved. Need attendant on-site to assist with check-in’s/issues.
Soggiorno di 4 notti a gennaio 2024
Risposta di Sonder, il giorno 20 feb 2024
Hi Julia, we apologize for the communication issues and inconveniences you faced during your stay. Your feedback about the key fob, elevator, and the need for on-site assistance is valuable. We'll work on improving our communication and addressing these issues to enhance the overall guest experience. We hope to host you again and make it up to you.