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Recensioni per GreenTree Hotel Phoenix West

3 out of 5
GreenTree Hotel Phoenix West
1500 N 51st Ave, Phoenix, AZ

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 370 su 1009 recensioni" "
Valutazione di 8 - Buono. 269 su 1009 recensioni" "
Valutazione di 6 - Soddisfacente. 160 su 1009 recensioni" "
Valutazione di 4 - Scarso. 92 su 1009 recensioni" "
Valutazione di 2 - Terribile. 118 su 1009 recensioni" "

7,6/10

Pulizia

8,0/10

Personale e servizio

6,8/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

RODOLFO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di lilian, il giorno 9 mag 2024
Dear Rodolph Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Dan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a maggio 2024
Risposta di LILIAN, il giorno 8 mag 2024
DEAR DAN Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

6/10 Soddisfacente

Erick

Soggiorno di 2 notti a maggio 2024
Risposta di lilian, il giorno 9 mag 2024
Dear Erick Thank you for taking the time to share your experience and rating your overall stay We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 Soddisfacente

francisco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di LILIAN, il giorno 8 mag 2024
DEAR FRANCISCO Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

2/10 Terribile

Brenda

Soggiorno di 1 notte a maggio 2024
Risposta di LILIAN, il giorno 8 mag 2024
DEAR BRENDA we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

8/10 Buono

Martin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to fast food restaurants and the freeway
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 5 mag 2024
Dear Martin Thank you for taking your time and share your experience. We hope next time your travels brings you to Arizona you consider staying with us again

2/10 Terribile

Jane

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The carpet has stains. The sheets had hair. It was obvious that it was not replaced. Everything is old. The shower was clogged. I will never stay in this hotel again.
Soggiorno di 1 notte a maggio 2024
Risposta di Lilian, il giorno 4 mag 2024
Dear Jane Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. . I am working with our housekeeping and maintenance staff to prevent this from happening in the future. We will take your comments under consideration as we continually work to improve our guest experience

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 4 mag 2024
Dear StephenThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Buono

Luis Alfonso

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 4 mag 2024
Dear Luis Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Collen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
service delivery was excellent, and employees had awesome reception
Soggiorno di 2 notti a maggio 2024
Risposta di lilian, il giorno 9 mag 2024
Dear Collen Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Sebastian

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All good
Soggiorno di 1 notte a maggio 2024
Risposta di lilian, il giorno 3 mag 2024
Dear Sebastian Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 Soddisfacente

Jane

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Lilian, il giorno 3 mag 2024
Dear Jane Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 Soddisfacente

Shamarra

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 6 notti ad aprile 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Shamara Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Jose, Moreno Valley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms was comfortable good breakfast big parking lot
Soggiorno di 2 notti ad aprile 2024
Risposta di Lilian, il giorno 3 mag 2024
Dear Jose Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 Soddisfacente

Chad

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was "ok". Place just needs a little TLC and updating for the price of the rooms.
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Chad Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

2/10 Terribile

Armoni

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
staff was terrible and places wasnt to clean
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Armoni •Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. Please reach out to me at the contact info so I can hear more about it and attempt to make it right.

8/10 Buono

Cesar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Cesar Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Gina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a good stay. It has everything you need and I would stay there again.
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Gina Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Deedra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was nice and beautiful when me and my family entered. Easy and fast check in. Staff was nice. Our rooms were comfortable and clean. Breakfast was good and had a nice dining area. Me and my family would definitely stay again.
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Deedra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Buono

Sam

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Considering price , it was ok, room was clean but old, no hot water to shower, breakfast was ok, no restaurant no bar, surprisingly they shut lock the entrance at 9 pm, kind of feel bad
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Sam Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Eccellente

Blanca E

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Blanca Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check-in very accommodating. Booked room for the wrong day and they worked woth me to get things straightened out.
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Stephanie Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Buono

Dahlia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel was ok. I did not like that there were a lot of homeless in the area.
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 24 apr 2024
Dear Dahila Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Eccellente

Juan

This place is very nice, the staff specifically the housekeepers they are so kind and helpful . Good breakfast It’s my second time here and I definitely ill be back soon
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 24 apr 2024
Dear Juan Thank you for taking the time to share your experience and rating your overall stay ! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

John

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent!
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 24 apr 2024
Dear JohnThank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 Soddisfacente

Haydee

Muchos indigentes afuera del Hostel y se siente muy inseguro los desayunos son muy escasos no estan ricos no tienen sazón ☹️
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 24 apr 2024
Dear Hayden Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Buono

Mamo

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
There are many homeless people around the hotel, and I didn't feel safe to go out particularly during the evening.
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 21 apr 2024
Dear Mamo Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 Buono

Fabian

Mi è piaciuto: Personale e servizio
Lotta night life around
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 19 apr 2024
Dear Fabian We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Terribile

Frank

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The swimming pool was not heated. As a matter of fact, if you through in a bag of ice cubes, they wouldn't melt. The spa was not working because they were waiting for parts. When you don't want to fix something, your waiting for parts. P.S. The bed is great if your greatest desire is to wake up with severs back pain.
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 19 apr 2024
Dear Frank •Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 Soddisfacente

Luis

Viaggio di coppia
Non mi è piaciuto: Servizi
Lots of homeless camps
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 19 apr 2024
Dear LuisThank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Eccellente

Jorge

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Lilian, il giorno 19 apr 2024
Dear JorgeThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Ashley

Soggiorno di 1 notte ad aprile 2024
Risposta di LILIAN, il giorno 8 mag 2024
DEAR ASHLEY Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

6/10 Soddisfacente

Karl

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 17 apr 2024
Dear KarlThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Mayra

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Will visit again
Soggiorno di 3 notti ad aprile 2024
Risposta di lilian, il giorno 17 apr 2024
Dear Mayra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Alwin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you for the reasonable price and great amenities.
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 17 apr 2024
Dear Alwin Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Jacob

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Honestly, pretty good place for the price. Free Breakfast, lobby was clean, some trash debris out front but might have came in from the wind. The area isn’t the best but the hotel was good. Homeless people in the area but didn’t feel unsafe or bothersome. For that part of phoenix that’s what you’re paying for so overall expected the experience I had.
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 17 apr 2024
Dear Jacob Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

2/10 Terribile

Chantal

Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 3 mag 2024
Dear Chantel we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

4/10 Scarso

James P.

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di lilian, il giorno 17 apr 2024
Dear James we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

4/10 Scarso

Benjamin

Non mi è piaciuto: Personale e servizio
Staff at front desk was not friendly. I did not feel well received.
Soggiorno di 1 notte ad aprile 2024
Risposta di Lilian , il giorno 17 apr 2024
Dear Benjamin Thank you for taking the time to share your experience of your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. I am working with our front desk staff to prevent this from happening in the future. We will take your comments into consideration as we continually work to improve our guest experience.

8/10 Buono

Edward

Mi è piaciuto: Pulizia e personale e servizio
Staff was great room was nice clean ,free breakfast was ok not bad not great just ok parking was good. Easy freeway access fast food restaurants all around the area all new and clean
Soggiorno di 3 notti ad aprile 2024
Risposta di lilian, il giorno 11 apr 2024
Dear Edward Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Buono

Kelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel with friendly staff. Comfortable beds. Fairly quiet. Convenient location. I would stay there again
Soggiorno di 3 notti ad aprile 2024
Risposta di lilian, il giorno 11 apr 2024
Dear Kelly Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 Buono

Cruz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 11 apr 2024
Dear CruzThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 Soddisfacente

Kei

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 11 apr 2024
Dear Kei Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 Soddisfacente

Christina

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bathroom was really run down and grubby. Grout was filthy, sink drained slowly, and there were stains on the carpet. Neighborhood felt sketchy.
Soggiorno di 1 notte ad aprile 2024
Risposta di Lilian, il giorno 17 apr 2024
Dear Christina •Thank you for taking the time to share your experience of your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. I am working with our housekeeping staff to prevent this from happening in the future. We will take your comments under consideration as we continually work to improve our guest experience

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a good stay! Staff is welcoming and informative!
Soggiorno di 1 notte ad aprile 2024
Risposta di lilian, il giorno 10 apr 2024
Dear Daniel Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

Al

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall the service was really good.
Soggiorno di 4 notti ad aprile 2024
Risposta di lilian, il giorno 10 apr 2024
Dear AlThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona. We hope that you stay with us in the near future while in Phoenix, Arizona.

6/10 Soddisfacente

Karina

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Although it said no smoking our floor and room smelled like cigarette smoke.
Soggiorno di 2 notti ad aprile 2024
Risposta di Lilian , il giorno 8 apr 2024
Dear KarinaThank you for your review. Please accept my apologies for your experience.We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 Soddisfacente

Steven

Soggiorno di 2 notti ad aprile 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Steven Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. Please reach out to me at the contact info so I can hear more about it and attempt to make it right

6/10 Soddisfacente

Hongli

Soggiorno di 2 notti a marzo 2024
Risposta di lilian, il giorno 1 mag 2024
Dear Hongli Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 Eccellente

José Luis

Soggiorno di 2 notti a marzo 2024
Risposta di lilian, il giorno 24 apr 2024
Dear Jose Thank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.