The lady that checked us in was nice.
The room we picked was still dirty. So we had to stand in line and check in and try to get everyone that was with us on the same floor again. Very time consuming.. the room we was put in was dirty. The hot tub was broke, it was very cold. Staff was rude when we asked about getting it fixed. Not enough towels, room phone wouldnt call housekeeping for more.. the only thing that worked wqs the check out option on the app. Very disappointed for a hilton hotel.