Esterni

Recensioni per Holiday Inn Express Pittsburgh East - Mall Area, an IHG Hotel

2.5 out of 5

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 434 su 1000 recensioni" "
Valutazione di 8 - Buono. 351 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 113 su 1000 recensioni" "
Valutazione di 4 - Scarso. 54 su 1000 recensioni" "
Valutazione di 2 - Terribile. 48 su 1000 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

7,8/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Jennifer

Soggiorno di 1 notte ad aprile 2024

8/10 Buono

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice being remodeled
Soggiorno di 1 notte ad aprile 2024
Risposta di Helen (GM), il giorno 15 apr 2024
Thank you! We're glad you like the new look. We've put a lot of effort into making our space even more comfortable and inviting for our guests. If there's anything specific you're enjoying or if you have any suggestions, feel free to let us know!

2/10 Terribile

Rajesh

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The holiday inn was under renovation, the outside of the hotel was dirty and has bad smell. Lot of noise while sleeping in the room. Hotel is under renovation and it created lot of inconvenience for families with kids.
Soggiorno di 1 notte a marzo 2024
Risposta di Helen (GM), il giorno 15 apr 2024
I'm sorry to hear about your experience at the Holiday Inn. Renovations can indeed be disruptive, especially for families with children, and we apologize for any inconvenience caused. Your feedback is valuable, and we'll make sure to address these issues with our team to improve our guests' experiences during renovations. Thank you for bringing this to our attention, and we hope you'll consider staying with us again in the future once the renovations are complete. If you have any further concerns or feedback, please feel free to share.

10/10 Eccellente

Raghbendra

Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Dan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place
Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Dillon

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
A number of the construction workers onsite for the renovations occurring on the first level were staying on our same floor - level 2. They were literally screaming, hollering, and partying all night long. Whether they are simply that loud or the walls are extra thin, we could hear them over the TV turned up to full volume. This last until about 1:00am, which was less than ideal because I had a 6:00am wake up time the following morning. Even the following morning - I'm assuming because some of these contractors were sleeping off the party the night before - there was a straight 15-20 minutes of knocking a nearby room door. A coworker was trying to wake the culprits up by banging on their door with no regard for any hotel guests nearby. I understand the convenience of having contractors doing work on the building staying onsite, but there should be a more concerted effort to have them separated from paying hotel guests.
Soggiorno di 1 notte a marzo 2024
Risposta di Helen (GM), il giorno 30 mar 2024
I sincerely apologize for the disturbance caused by the construction workers staying on your floor. Your comfort and rest are of the utmost importance to us, and it's unacceptable that you were unable to enjoy a peaceful night's sleep due to noise from other guests.I will immediately address this issue with our management team to ensure that steps are taken to prevent such disruptions in the future. This may include reassigning rooms for construction workers to a separate area of the hotel or implementing stricter noise policies to maintain a quiet and relaxing environment for all guests.Please accept our apologies once again, and if there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We value your feedback and will work hard to ensure that your next visit is more pleasant.

10/10 Eccellente

Abdullah Al

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Kim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed one night at the hotel. Check in was easy and quick. The hotel has three floors, so it was easy and fast to take the stairs, although there is an elevator. Shower was nothing fancy which I appreciated. Some hotels modernize the showers so much you need an engineering degree to figure out how it works. Bed was clean and soft. People across the hall had loud music blaring but we could not hear anything in our room. I liked that there was a sign indicating quiet hours between 11pm-6am. There is free parking in front of the hotel but spaces are a little tight for SUVs and trucks. We had a good stay here.
Soggiorno di 1 notte a marzo 2024
Risposta di Helen (GM), il giorno 27 mar 2024
Thank you for your detailed feedback! We're delighted to hear that you had an enjoyable stay with us. We're glad that you found the check-in process smooth and that our three floors layout and easy stair access suited your needs. It's great to know that you appreciated the simplicity of our shower setup and the cleanliness and comfort of our beds. We understand the importance of a peaceful environment, so we're pleased that our quiet hours policy helped ensure a restful night despite the noise from neighboring guests. We'll also take note of your feedback regarding parking space availability for larger vehicles. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

8/10 Buono

Taylor

Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Barbara

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect place to stay for a weekend of shopping!
Soggiorno di 1 notte a febbraio 2024
Risposta di Helen (GM), il giorno 27 mar 2024
We're thrilled to hear that you found our hotel to be a perfect place for a weekend of shopping! Our convenient location and comfortable accommodations aim to provide an ideal base for guests looking to explore the shopping opportunities in the area. Whether you're seeking trendy boutiques, department stores, or specialty shops, we're glad that our hotel served as a convenient and enjoyable place to rest and recharge between shopping excursions.

8/10 Buono

Ken

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Great staff. Convenient location. Satisfactory facilities.
Soggiorno di 3 notti a febbraio 2024
Risposta di Helen (GM), il giorno 27 mar 2024
hank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay with us. Our team works hard to provide exceptional service, and we're thrilled that you found our staff to be great. We're also glad that our convenient location met your needs and that you found our facilities satisfactory.

10/10 Eccellente

Rod

Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Tonya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024

6/10 Soddisfacente

Joyce

Mi è piaciuto: Pulizia e personale e servizio
They tried to charge me an extra $135 for using a third party to book my reservation.
Soggiorno di 2 notti a dicembre 2023
Risposta di Helen (GM), il giorno 7 gen 2024
Sorry you felt that way. The only reason the price was 135.00 is because you extend your stay through the hotel, a holiday weekend.

10/10 Eccellente

Ashley, Core

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Claudia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Mary

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Rosemary

Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Scott

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Rita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was very nice and clean, staff forms, extremely helpful and polite. They had a very typical American breakfast, coffee was delicious! I only wish hotels would start putting two sitting chairs in a row instead of just one. And I am very thankful this chair was not on rollers. My last experience in the hotel, I fell because the chair room away from me.
Soggiorno di 1 notte a dicembre 2023
Risposta di Helen (GM), il giorno 7 gen 2024
We appreciate your positive feedback about the cleanliness, helpfulness of our staff, and the delicious coffee! It's great to know that you enjoyed your stay overall. Thank you for sharing your suggestion about having two sitting chairs in a row, and we'll certainly take that into consideration for future improvements. We're also glad to hear that the chair in your room was not on rollers, ensuring your safety. We look forward to hosting you again in the future!

6/10 Soddisfacente

Melissa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Lisa

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We have stayed at other hotels in the Homestead Waterfront area and this one was the worst. The front desk staff was rude, the room was super small and dingy. The hotel is basically in the parking lot in front of big box retail. We were given a room on the ground floor with no option to change, so anyone could walk past and see into our room. I do not recommend this hotel. There are better options at the same price point.
Soggiorno di 1 notte a dicembre 2023
Risposta di Helen (GM), il giorno 10 dic 2023
I sincerely apologize for the inconvenience you experienced during your stay at our hotel. We take your feedback seriously, and I want to assure you that we are committed to addressing the issues you raised. We will investigate the concerns with our front desk staff and take steps to ensure a more positive experience for future guests. Additionally, we appreciate your comments about the room size and location, and we will use this feedback to make improvements where possible. We value your input and hope to have the opportunity to make things right for you in the future. Thank you for bringing this to our attention.

8/10 Buono

Alberto

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Property has some flaws.
Soggiorno di 1 notte a dicembre 2023
Risposta di Helen (GM), il giorno 10 dic 2023
I appreciate your feedback about our property. We are constantly working to improve and provide the best experience for our guests. If you could provide more specific details about the flaws you encountered, it would be helpful for us to address and rectify those issues. Your satisfaction is our top priority, and we value your input. Please feel free to share more details, and we will take the necessary steps to enhance your future stays with us. Thank you for bringing this to our attention.

8/10 Buono

Emily

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

8/10 Buono

Alisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly and helpful staff.
Soggiorno di 2 notti a novembre 2023
Risposta di Helen (GM), il giorno 10 dic 2023
Thank you for your positive feedback about our staff! We are delighted to hear that you found them friendly and helpful. Providing excellent service is our priority, and we appreciate you taking the time to share your positive experience. If there's anything specific that stood out to you or if you have any suggestions for further improvements, please feel free to let us know. We look forward to welcoming you back and ensuring your future stays are just as enjoyable. Thank you for choosing our hotel!

8/10 Buono

Sybria

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location! Great food options and lots of shopping
Soggiorno di 1 notte a novembre 2023
Risposta di Helen (GM), il giorno 10 dic 2023
We're delighted to hear that you enjoyed our hotel's great location, as well as the variety of food options and shopping opportunities in the area. Providing a positive experience for our guests is our priority, and it's fantastic to know that you had a good time. If there's anything specific you particularly liked or if you have any suggestions for us to further enhance your experience, please feel free to share. We appreciate your feedback and look forward to welcoming you back on your future visits. Thank you for choosing our hotel!

8/10 Buono

Michael

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Easy access to a walk path alongside the river. Staff were awesome! Hotel itself needs work.
Soggiorno di 3 notti a novembre 2023
Risposta di Helen (GM), il giorno 10 dic 2023
Thank you for your valuable feedback. We're thrilled to hear that you enjoyed the easy access to the walk path alongside the river and that our staff left a positive impression on you. We take your comments about the hotel itself seriously, and we'll use this information to prioritize and address necessary improvements. Your satisfaction is important to us, and we appreciate your insights. Thank you for choosing our hotel!

10/10 Eccellente

Trevor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Greg, Indiana

Mi è piaciuto: Pulizia
Easy check in
Soggiorno di 1 notte a novembre 2023
Risposta di Helen (GM), il giorno 10 dic 2023
We're glad to hear that you had an easy check-in experience at our hotel. Ensuring a smooth and efficient check-in process is a priority for us, and we appreciate your positive feedback. If there's anything else you'd like to share or if there are specific aspects you found particularly helpful during your check-in, please feel free to let us know. We're here to make your stay as comfortable and enjoyable as possible. Thank you for choosing our hotel, and we look forward to serving you on your future visits!

10/10 Eccellente

Kelly

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Helen GM was wonderful!
Soggiorno di 1 notte a novembre 2023
Risposta di Helen (GM), il giorno 10 dic 2023
hank you for acknowledging Helen, our General Manager, for her wonderful service! We're thrilled to hear that she made a positive impact on your experience. Providing excellent customer service is a key focus for us, and we appreciate you taking the time to highlight Helen's efforts. If there's anything specific you'd like to share about your interaction with her or if there are other aspects of your stay that stood out, please feel free to let us know. We value your feedback and look forward to providing you with exceptional service in the future. Thank you for choosing our hotel!

6/10 Soddisfacente

Jennifer

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Lori, New Springfield

Mi è piaciuto: Servizi
Staff was very friendly and professional
Soggiorno di 1 notte a novembre 2023
Risposta di Helen (GM), il giorno 10 dic 2023
We're thrilled to hear that you found our staff to be very friendly and professional. Providing excellent customer service is a top priority for us, and we appreciate your positive feedback. If there are specific team members you'd like to commend or if there are aspects of your interaction that stood out, please feel free to share. We value your input and look forward to providing you with the same high level of service on your future visits. Thank you for choosing our hotel!

2/10 Terribile

Shyheim

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

vijay

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location, very neat and clean. Several good restaurants and shopping centers nearby.
Soggiorno di 1 notte a ottobre 2023
Risposta di Helen (GM), il giorno 10 dic 2023
We're delighted to hear that you enjoyed our excellent location and that you found our hotel to be very neat and clean. It's fantastic that you had convenient access to good restaurants and shopping centers in the area. If there are specific aspects of your stay or recommendations you'd like to share, feel free to let us know. We appreciate your positive feedback, and we look forward to providing you with a great experience on your future visits. Thank you for choosing our hotel!

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great 1 night stay
Hotel was great room and breakfast was top notch.
Soggiorno di 1 notte a ottobre 2023
Risposta di Helen (GM), il giorno 10 dic 2023
We're thrilled to hear that you had a great experience at our hotel! It's wonderful to know that you enjoyed both the room and the breakfast, and we appreciate your positive feedback. If there are specific elements of your stay that stood out or if you have any suggestions for us to maintain or improve our services, please feel free to share. We value your input and look forward to providing you with another top-notch experience on your future visits. Thank you for choosing our hotel!

10/10 Eccellente

Dennis

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Maggie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Maggie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Diane

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The staff was for the most part unfriendly and unhelpful. The nicest staff member was the one that hit me in the head to remove a bug from my hair. They were renovating the hotel, which I was not informed about ahead of time, so there were obstructions that were inconvenient, especially in the parking lot.
Soggiorno di 3 notti a ottobre 2023

2/10 Terribile

kelly

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Theresa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
That they served a hot breakfast (which was absolutely delicious). Only concern was that the rooms were very small.
Soggiorno di 3 notti a ottobre 2023

8/10 Buono

Liam

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No frills, but a good
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Rooms are not clean
Very confused by other review, the room was dirty, and the hotel in general was just not very clean. We did not feel comfortable even taking our shoes off and slept in our clothes. Checked out the next morning and moved to different hotel in the area.
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Chris

Soggiorno di 2 notti a settembre 2023

8/10 Buono

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was going through some renovation which detracted a bit from the appearance. However the pleasant staff made up for the deficiencies!
Soggiorno di 5 notti a settembre 2023

8/10 Buono

Arnis

Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

yajie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023

8/10 Buono

April

Soggiorno di 1 notte a settembre 2023