Hall

Recensioni per Days Inn & Suites by Wyndham Kalamazoo

2 out of 5
Days Inn & Suites by Wyndham Kalamazoo
2615 Airview Blvd, Portage, MI

Recensioni

5,6
Valutazione di 10 - Eccellente. 97 su 858 recensioni" "
Valutazione di 8 - Buono. 192 su 858 recensioni" "
Valutazione di 6 - Soddisfacente. 193 su 858 recensioni" "
Valutazione di 4 - Scarso. 174 su 858 recensioni" "
Valutazione di 2 - Terribile. 202 su 858 recensioni" "

5,8/10

Pulizia

6,6/10

Personale e servizio

5,2/10

Servizi

5,2/10

Condizioni e dotazioni della struttura

5,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Amanda

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I enjoyed my stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Amanda,We're glad to hear you had a good stay with us. Your feedback is important to us for future improvements. If you have any further comments, please feel free to reach out to our management team.

2/10 Terribile

Dotty

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Their was a fire in another room No working alarms and No staff member came to my room at all .I called my daughter to come get me and 5 hrs later we went back to get my stuff most of it was no good .
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Dotty, We apologize for any inconvenience caused during your stay. Your feedback is valued, and we encourage guests to reach out to management directly to address any concerns. We appreciate your understanding and patience in this matter.

2/10 Terribile

Aaliyah

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Aaliyah, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback so we can address any issues.

4/10 Scarso

Cara

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Towels were old and dirty. Sheets didn’t seem clean. Very outdated and gross.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 7 mar 2024
Hello Cara, We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to our management team to further discuss your stay and address your concerns.

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Karen,We're delighted to hear you had a wonderful stay with us! If you ever have any further feedback, please don't hesitate to contact us. We look forward to welcoming you back soon!

2/10 Terribile

joshua

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The tv didn't work and when they replaced the batteries the tv still wouldn't turn off with the remote. The air conditioner/ heater was hard to push even to auto cool the room. When it was on it smelled and then just wouldn't turn off. The room has no carpet and a metal bed frame so everything echoed. I never issues like th8s before here. I will never stay again
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 21 feb 2024
Hello joshua, We regret to hear about the inconveniences you faced during your stay. We advise contacting our management team directly to discuss your experience further. Your feedback is valuable in helping us improve our services for future guests.

4/10 Scarso

Dawson

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Hotel was under remodeling. Was not aware of this until arrival. Room was clean but in poor condition furniture was beat up and the TV was not connected but luckily I was able to get that going. No breakfast or ice machine. Ac and heat was very loud. High winds throughout the building sounded like whistles from the cracks and leaks. There was cigarette burns on the tub. Loose tiles in the remodeled floor . The microwave and mini fridge worked and was clean
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 21 feb 2024
Hello Dawson, We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us and will be shared with our team for future improvements. We appreciate you acknowledging certain positive aspects of your room. For any further concerns or feedback, please feel free to reach out to our management team directly.

2/10 Terribile

michelle, Royal Oak

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were on college tour and booked this hotel close to the campus and hopefully relaxing. In the description shows free breakfast, pool and 24 h gym, when we get to the hotel it was under renovations and no where to find staff, finally found someone and only response was “ under renovations “. They should posted so we could choice another hotel.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 17 feb 2024
Hello michelle, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the renovations during your stay. We understand your frustration with the lack of staff available at the time. While we strive to provide accurate information, unforeseen circumstances can sometimes impact our amenities. We appreciate your feedback and will take it into consideration for future communication.

10/10 Eccellente

Kris

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 13 feb 2024
Hello Kris,Thank you for taking the time to share your feedback about our friendly staff. We strive to provide excellent service to all of our guests and we're happy to hear that our staff made a positive impression on you. It was a pleasure to have you as our guest and we hope to welcome you back in the future for another enjoyable stay.

4/10 Scarso

Sheri

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 8 feb 2024
Hello Sheri, We apologize for any inconvenience you may have experienced during your recent stay at our hotel. We would appreciate it if you could kindly reach out to our hotel directly to share any specific feedback you may have, as we value your input and would like to address any concerns you may have had. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.

2/10 Terribile

Lara

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was under construction, which wouldn't be a big deal, however nothing was mentioned on the website. The pool was unusable and beyond dirty. Empty pill bottles and needles on the ground in the pool area. The entire building smelled like old cigarettes. The staff barely spoken English and wasn't present at the desk. We waited 20 min to check in. The TV wasn't connected to the wall properly and just a gentle adjustment to tilt it caused it disconnect. The remote to the TV had no back on it and the batteries kept falling out. The remote only worked if you stood next to the t.v. The light in the bathroom would shut off on its own after about 5 minutes and you would need to get out of the shower to turn it back on. The list really could go on. So many things wrong here.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 7 feb 2024
Hello Lara, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We regret to hear about the issues you encountered with the pool, hotel condition, staff language, check-in process, TV, remote, and bathroom light. We appreciate your valuable input and will address these concerns internally to improve our services. We strive to provide a better experience for all our guests and hope you will consider giving us another chance in the future.

2/10 Terribile

Billy

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nothing
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 2 feb 2024
Hello Billy,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We strive to provide excellent service and appreciate your input as it helps us improve our offerings. If there are any further concerns, we encourage you to reach out to our management team directly.

2/10 Terribile

Tyler

Soggiorno di 12 notti a gennaio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Tyler, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

2/10 Terribile

Clifford

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Clifford, We're sorry to hear that you had a less than satisfactory experience during your stay. Please reach out to us directly so that we can address any specific concerns you may have had. Thank you for bringing this to our attention.

2/10 Terribile

Justin

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hated it
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Justin, We're sorry to hear that your experience was not up to your expectations. We value all feedback and would like to understand better what specifically displeased you during your stay. Our management would appreciate the opportunity to discuss your concerns further.

6/10 Soddisfacente

Stacy

Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Stacy,We appreciate you choosing our hotel for your stay. If you have any specific feedback about your recent experience, please reach out to us directly. We value your input and look forward to hearing from you.

10/10 Eccellente

Kris

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All good
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 18 gen 2024
Hello Kris,Thank you for your feedback! We're delighted to hear that you had a positive experience with us. We strive to provide exceptional service and are thrilled that we met your expectations. If you have any future inquiries or need assistance, please don't hesitate to reach out to us.

8/10 Buono

Stacy

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello Stacy, Thank you for choosing our hotel for your stay! We hope you had a wonderful experience with us. If you have any feedback or suggestions, please feel free to reach out to us directly so we can continue to improve our services. We look forward to welcoming you back in the future!

10/10 Eccellente

Christina

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk clerk was nice and helpful.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Christina,Thank you for taking the time to share your positive experience with our front desk clerk. We strive to provide excellent service and we are glad to hear that they were able to assist you. We hope to welcome you back again in the future.

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Greeeeaaat stay
Was relaxing quit chill, everything was stocked clean welcoming . Everytime i stay i plan on going back
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 31 dic 2023
Hello Joseph,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found your visit to be relaxing and enjoyable. Maintaining cleanliness, stocking amenities, and creating a welcoming environment are our top priorities. We appreciate your loyalty and look forward to welcoming you back soon.

8/10 Buono

arlon

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 4 gen 2024
Hello arlon, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Buono

Kellie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean. The facility did not have breakfast available.
Risposta di Manager, il giorno 9 feb 2024
Hello Kellie,Thank you for sharing your feedback with us. We appreciate your compliment on the cleanliness of the room. We apologize for any inconvenience caused by the unavailability of breakfast during your stay. Should you have any further concerns, please do not hesitate to reach out to our management directly.

2/10 Terribile

Matthew

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Under construction!
This hotel was under construction, but with no warning to guests. I had to weave through the hall around the trash bins, tables, beds, and construction materials to get to my room. Then in my room the heater broke around midnight so they had to move me to a stinky room.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 6 dic 2023
Hello Matthew, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our construction work aims to enhance our hotel, but we understand the importance of providing proper communication to our guests. We apologize for falling short in this area. Furthermore, we apologize for the inconvenience caused due to the heating issue in your room. We appreciate your understanding and value your feedback to further improve our services.

4/10 Scarso

Andrew

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was a joke. Door latch was broke. The tv remote didn’t work unless you pointed it behind the tv because that’s where they mounted the receiver box. They had one towel in the bathroom. Horrible.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 2 dic 2023
Hello Andrew, Thank you for bringing these concerns to our attention. We apologize for any inconvenience you encountered during your stay. We strive to provide a satisfactory experience for all our guests and regret to hear your expectations were not met. We encourage you to contact our management team directly to discuss your experience in detail.

6/10 Soddisfacente

Breanna

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Breanna,We're sorry to hear that your stay with us was not exceptional. We value your opinion and invite you to reach out to us directly to provide any feedback or suggestions for improvement. We hope to have the opportunity to make it up to you in the future.

6/10 Soddisfacente

Gus

Non mi è piaciuto: Condizioni e dotazioni della struttura
Although the rooms were clean, they were very dated and needed remodeling.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 26 nov 2023
Hello Gus,Thank you for your feedback regarding the cleanliness of our rooms. We appreciate your observation about the need for remodeling and will take it into consideration. We strive to provide a comfortable stay for our guests and continuously make improvements to enhance their experience. We hope to have the opportunity to welcome you back in the future.

8/10 Buono

Robert

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Well kept and maintain
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 28 nov 2023
Hello Robert,Thank you for taking the time to share your feedback about our hotel. We are glad to hear that you found our property to be well kept and maintained. We strive to provide a comfortable and pleasant experience for all of our guests. We appreciate your kind words and hope to have the chance to welcome you back in the future.

6/10 Soddisfacente

Michael

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property was under construction, so I allow some leeway there - they accounted for that in an appropriate discount. However, they have a long way to go to catch up. Free breakfast was limited to cold cereal and yogurt amongst piles of building materials. Door locks were busted and looked like hangers were collected by donations. The ladders in the pool were broken or had missing rungs and no swim towels were provided. The smell of marijuana permeated the hallways. On the plus side, the building was clean and all staff members were pleasant. I'd investigate for improvement before staying again.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 28 nov 2023
Hello Michael, Thank you for taking the time to share your experience with us. We appreciate your understanding regarding the ongoing construction, and we're glad that you found our property to be clean and our staff members to be pleasant. We apologize for any inconvenience caused by the limited breakfast options and the issues with the door locks and pool ladder. We appreciate your feedback and will certainly look into improving these areas for the future. Please feel free to reach out to our management team directly with any further concerns.

8/10 Buono

Kimberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room was Clean and nice and it was quiet
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 18 nov 2023
Hello Kimberly,Thank you for choosing to stay with us and for taking the time to leave a review. We are delighted to hear that you found your room clean, nice, and quiet during your stay with us. We strive to provide our guests with a comfortable and peaceful environment, and we are glad to know that we succeeded in meeting your expectations. Should you have any further feedback or require assistance in the future, please feel free to reach out to us directly.

2/10 Terribile

Sarah

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Where do I start.. I did not read the reviews ahead of time. I only checked for pool, price and breakfast. Breakfast was non existent other than dry cereal and pre wrapped muffins. I had to ask 2x for the pool lights to be turned on. The pool was clean and fun. The bathrooms at the pool were not clean, and the womans had a man sleeping in it when went back this morning. I should have known by the woman who warned us when we walked in. The rooms were filthy, and smelled of cigarettes, and mold. The windows opened up which was nice. The trim was peeling , the shower didnt have a curtin that reached the inside so all the water came out. Despite our reservation having 4 people we had towels for 1. The lamp had no shade, the walls were stained. The ceiling was stained. The AC /heat accumulated a pool . The sheets were ripped.. The mattress under was stained. Floors were sticky.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 12 nov 2023
Hello Sarah,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We appreciate your comments regarding breakfast and the cleanliness of the pool bathrooms, and we will address these concerns with our team. We apologize for any unusual incidents you encountered and appreciate your bringing them to our attention. We value your feedback and will use it to improve our guest experience.

2/10 Terribile

Jamie

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This is the worst "hotel' i have ever stayed at. My first room was filthy, tv didnt work, holes in the wall...my second room was just as bad minus the holes. Sticky, filthy floors, broken exterior window...literally looks like a bullet penatrated the glass! The free breakfast was 3 jars of cereal and a gallon of.milk in the mini fridge...homeless people in and at the entry..just a terrible place to stay and i would never stay at another one anywhere
Soggiorno di 4 notti a novembre 2023
Risposta di Manager, il giorno 12 nov 2023
Hello Jamie,We apologize for the inconvenience you encountered during your stay. It's disheartening to hear about the condition of your rooms and the issues you experienced. We appreciate your feedback and will share it with our team for immediate attention. Please understand that guest satisfaction is our utmost priority and we regret that we did not meet your expectations on this occasion. We encourage you to reach out to our management team directly to discuss your concerns further.

2/10 Terribile

Roy

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was not clean and friendly just dark and gloomy will not stay again
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello Roy, We apologize for any inconvenience you experienced during your stay. Our team strives to maintain a clean and welcoming environment for all our guests. We value your feedback and will address your concerns internally. Thank you for bringing this to our attention.

10/10 Eccellente

Alejandro

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 30 nov 2023
Hello Alejandro,We are thrilled to hear that you had a wonderful experience during your stay with us! We strive to provide exceptional service and create memorable moments for all our guests. We look forward to welcoming you back soon!

8/10 Buono

Sidney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel stay
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 9 nov 2023
Hello Sidney,Thank you for sharing your feedback with us. We appreciate you taking the time to review your recent stay, and we apologize if your experience did not meet your expectations. We encourage you to reach out to our management team directly to discuss your concerns. We value your input and hope to have the opportunity to welcome you back in the future.

4/10 Scarso

Daniel

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I understand it’s under construction for remodeling, but there were rather “shady” people milling around the outside, there is a broken glass crack pipe in the pool room, and unknown things in the pool. Room was set at 87 degrees upon entering it was really hot and stuffy, bed cover has cigarette holes, and toilet doesn’t flush very well. Doesn’t seem like a very safe area.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 8 nov 2023
Hello Daniel,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We regret to hear about your concerns regarding the pool area and the condition of your room. We appreciate you bringing these issues to our attention and we will certainly address them with our team. Your safety and comfort are of utmost importance to us. We encourage you to reach out to our management team directly to discuss your experience further.

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property is ok
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 4 nov 2023
Hello Jason,Thank you for sharing your feedback on your recent stay. We appreciate your perspective and apologize if any aspects fell short of your expectations. Our team values all guest comments as we strive to continuously improve. Please don't hesitate to reach out to our management team directly with any further concerns or suggestions you may have.

6/10 Soddisfacente

Andrew

Non mi è piaciuto: Pulizia e comfort della camera
It was cheap but should be cheaper
The room overall was okay, but the bathroom was just plain dirty. A LOT of hair all over the floor and in the tub and even on one of the towels. Not thrilled about the fact that there was almost NO coffee for the morning. There was one large decanter for the every guest and it was empty by 10 am. The beds were hard as rock.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 1 nov 2023
Hello Andrew, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the cleanliness of the bathroom and shortage of coffee. Our housekeeping team strives to provide a pristine environment for our guests, and we will address this matter with them directly. We appreciate your input regarding the beds and will consider it for future improvements. We hope to have the opportunity to better serve you in the future.

10/10 Eccellente

Lee

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 11 nov 2023
Hello Lee,Thank you for taking the time to leave such a positive review. We're thrilled to hear that you had a great stay with us. We strive to provide excellent service and we're glad we were able to meet your expectations. We hope to welcome you back in the future and provide you with another exceptional experience.

4/10 Scarso

Eric

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Mold in Rooms, dirty. Humid.
Risposta di Manager, il giorno 21 ott 2023
Hello Eric, We apologize for the inconveniences you experienced during your stay. Rest assured, we have addressed the issues mentioned and will ensure a clean and comfortable environment for our guests in the future.

6/10 Soddisfacente

Renatta

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This hotel was under renovation and had I known that during booking I would not have booked a room here. You can tell the property is in need of an update. The towels were thin and cheap and I questioned how clean they were. And our bedding had a burn hole in it.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 28 ott 2023
Hello Renatta,We apologize for any inconvenience caused by the ongoing renovation. We appreciate your feedback and will address the concerns regarding the towels and bedding with our housekeeping team. Thank you for bringing this to our attention.

6/10 Soddisfacente

Janette

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 4 notti a ottobre 2023
Risposta di Manager, il giorno 15 ott 2023
Hello Janette,Thank you for giving us such a high rating! We are thrilled that you had an exceptional experience at our hotel. We look forward to welcoming you back in the future.

6/10 Soddisfacente

Matthew

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 13 ott 2023
Hello Matthew,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Buono

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 13 ott 2023
Hello Joseph,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Scarso

Tenzin ., East elmhurst

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed for a night.They didn’t have baby crib which was Big Surprise for us. Customer service was poor !!!they have limited breakfast only(coffee,cereal & muffin ) .Overall it was ok for just 1 night stay .Won’t recommend staying for few Days.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 7 ott 2023
Hello Tenzin .,Thank you for taking the time to share. We appreciate your feedback regarding our breakfast and service. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 Scarso

Lena

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Booked this while on the road as a quick and convenient stop on our trip. The hotel seemed to be in the processes of renovations. The door key did not work. Our tub would not drain water. Someone knocked on our door in the middle of the night and jigled the handle. The "breakfast" was cereal and juice. Got what I paid for I guess.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 5 ott 2023
Hello Lena ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Eccellente

Eiko

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 5 ott 2023
Hello Eiko,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

4/10 Scarso

Richard

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pool
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 1 ott 2023
Hello Richard,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our pool. We hope to see you again to deliver you with a 5 star experience.

2/10 Terribile

wayne

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Check in for 9 rooms took 35 minutes. Then raised price from what was on original price.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 1 ott 2023
Hello wayne,Thank you for sharing your experience. We truly appreciate the insight regarding our price. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Eccellente

john

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good trip
We stayed for 3 nights and enjoyed every minute of it. The only issue I had was that the dresser only had knobs the right side for right-handed folk. Due to me being left-handed I had a very hard time opening the dresser drawers. The last day to my hand cramping so bad that I was not able to open the drawer so I left my clothes I hope the next person that can open it will donate my clothes to good will GOD BLESS. Next time we stay I will ask for a left-handed room. I was a little confused by the clock but after doing a little research I figured out that it was old scripture. It translated to have a blessed day. While I was in a 120-mph unprovoked high-speed chase by a crazy man the thing that kept me calm and cool was thinking of the clocks message it spoke to me. Breakfast ends at 9:00 am sharp be early to get the good vittles. Overall, 10 out of 10 as Arnold says we will be back.
Dresser
Clock
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 28 set 2023
Hello john ,I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments to our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

2/10 Terribile

Don

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 23 set 2023
Hello Don,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.