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Recensioni per Port Inn and Suites Portsmouth, Ascend Hotel Collection

3 out of 5
Port Inn and Suites Portsmouth, Ascend Hotel Collection
505 US Highway 1 Bypass, Portsmouth, NH

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 510 su 1002 recensioni" "
Valutazione di 8 - Buono. 266 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 120 su 1002 recensioni" "
Valutazione di 4 - Scarso. 57 su 1002 recensioni" "
Valutazione di 2 - Terribile. 49 su 1002 recensioni" "

8,6/10

Pulizia

9,2/10

Personale e servizio

7,6/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Calla

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Clean and comfortable. Great for an overnight.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Allen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fast service.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 14 apr 2024
Dear Allen, Thank you for the glowing review of Port Inn Portsmouth! It is wonderful to know you enjoyed everything about your stay, especially our service. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely, Angel Nye, General Manager

10/10 Eccellente

William, Allentown

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and neat room, nice property and amenities.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 10 apr 2024
Dear William, Thank you for the glowing review of Port Inn Portsmouth! We loved reading about your excellent experience at our boutique hotel. We are happy to provide our guests with clean and modern accommodations with an array of amenities. Thank you for mentioning these aspects of your stay with other travelers. We appreciate the feedback and look forward to your future visit.Sincerely,Angel Nye,General Manager

10/10 Eccellente

William

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was beyond courteous. Very pleased with how they saw to our every need.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear William,Thank you so much for sharing your feedback after your time with us here at Port Inn and Suites Portsmouth. We are lucky to have a passionate team who are sincere and committed in their determination to make a difference with each of our guests. They will be delighted to know you appreciate their service. Thank you once again, and we hope to have the pleasure of another visit in the not-too-distant future.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Nelli

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was dog friendly :)
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Nelli, Thank you for staying with us at Port Inn Portsmouth and for letting other travelers know what a convenient choice we are when planning a trip to the area with their pets. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Angel Nye, General Manager

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean, comfortable and a very friendly, helpful staff.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 31 mar 2024
Dear Linda, Thank you for being our guest and for sharing your experience with other travelers. We are pleased you had a relaxing stay and that our accommodations and service exceeded your expectations. It was a pleasure to host you and we hope to see you again soon at Port Inn and Suites Portsmouth, Sincerely, Angel Nye, General Manager

6/10 Soddisfacente

Michael

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia
Ascend is not at the top of their game when it comes to customer service and room maintenance. Our first room had faulty plumbing in that we only had hot water at both sink and tub; We were moved to a smaller and less quality room; After complaint we were "upgraded" but that room had a bathroom with an exhaust fan beyond it's serviceable life as it was deafeningly loud. Black mold was noted in failing shower caulking; Room heating/cooling unit was so loud it was difficult to get to sleep. Words of apology was weak and when I cam to the front desk to get a couple bottles of water, the clerk who handled our concerns with little remorse actually charged us $3 per bottle of water one can get at on overpriced convenience store for 99¢. No offer of discount or discount voucher for a future stay was offered. Will not return. The upside of this hotel was that they do offer EV charging at no charge which to me as an EV was a great value...this trip I had my gas vehicle so...
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Michael, Thank you for letting us know about your recent visit. We are very sorry that you were checked into multiple rooms that were not ready and we also apologize for the service you received from our front desk staff upon stating your concerns. We take such matters seriously and rest assured this will be addressed appropriately. Thank you for your feedback and we hope you will consider staying with us again so we may provide you with the hospitality you expect and deserve.Sincerely, Angel Nye, General Manager

6/10 Soddisfacente

Angelica

Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 20 mar 2024
Dear Angelica,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely, Angel Nye, General Manager

8/10 Buono

Henry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nothing special but clean and decent. Staff was friendly and helpful.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 15 mar 2024
Dear Henry,Thank you so much for your uplifting review of your recent stay at Port Inn and Suites Portsmouth. We appreciate your nice comments regarding our clean accommodations and friendly staff. Nothing pleases us more than knowing that our guests had a comfortable and relaxing stay. We hope to welcome you back soon.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Allison

Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 21 mar 2024
Thank you for the excellent rating, Allison! We are thrilled we met your expectations for a fantastic stay at Port Inn and Suites Portsmouth and it will be our pleasure to host you again.Sincerely, Angel Nye, General Manager

8/10 Buono

Sylvie, Saint Albans

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, friendly
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 24 feb 2024
Dear Sylvie, Thank you for the glowing review of Port Inn Portsmouth! We are delighted that our friendly staff and excellent cleanliness standards contributed to your memorable experience. Thank you once again, and we hope to welcome you back soon.Sincerely,Angel Nye, General Manager

8/10 Buono

Diana, Norridgewock

Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 21 mar 2024
Thank you for the kind rating, Diana! We are glad you had a good time at Port Inn and Suites Portsmouth and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely, Angel Nye, General Manager

10/10 Eccellente

mary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Caring staff member at check in and awesome employee setting up breakfast buffet
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 19 feb 2024
Dear Mary, Thank you for your generous review of Port Inn Portsmouth and especially for recognizing our team for the service they provided. We are always thrilled when our guests notice their kindness and enthusiastic spirit. Thank you once again, and we look forward to having you as our guest again whenever your travels bring you back to the area. Sincerely,Angel Nye, General Manager

10/10 Eccellente

Richard

Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Richard, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Angel Nye, General Manager

6/10 Soddisfacente

Kerri

Mi è piaciuto: Pulizia e personale e servizio
Staff were very friendly and helpful. The heater was noisy. Overall good stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 6 feb 2024
Dear Kerri, Thank you for sharing your feedback. While we are happy to see that you enjoyed your stay overall, we apologize for any inconvenience the noise from the heater caused you. We wish we had the opportunity to address this while you were still here so that we could have made amends. It would be our pleasure to host you again and ensure you have a quiet and restful experience. Sincerely,Angel Nye,General Manager

10/10 Eccellente

Chris

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful hot breakfast by Anne!
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 6 feb 2024
Dear Chris,Thank you for the glowing review of Port Inn Portsmouth! We strive to provide everything that will make our guests’ stay a wonderful experience, so your gracious comments mean a lot to us. It will be our pleasure to host your next stay when you are back in the area.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Heather

Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 21 mar 2024
Dear Heather, It is wonderful to know you had an enjoyable stay at Port Inn and Suites Portsmouth. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely, Angel Nye, General Manager

10/10 Eccellente

Riley

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked that they had free tesla charging. Comfortable room, very quiet even though it’s on a super busy road
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 3 feb 2024
Dear Riley, Thank you for your nice comments about Port Inn Portsmouth! We are thrilled to know you had an incredible experience and appreciate your comments about our Tesla charging and accommodations. Thank you again for your kind review and we hope to welcome you back soon.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Ruben

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing hotel. Awesome staff. Great breakfast and very clean rooms
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 3 feb 2024
Dear Ruben, Thank you for the glowing review of Port Inn Portsmouth! We are glad that you had a wonderful stay and that you appreciated our service and breakfast. We appreciate the feedback and look forward to your future visit.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Valerie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Port Inn? Perfection!
My friends and I head to Portsmouth for a girls weekend once a year after the holidays... trying to find something close to town, not too expensive AND is safe can sometimes be challenging. We loved the quaintness of the pictures and were thrilled when we were able to book 2 separate sleeping areas (one of us snores) LOL! The front desk agent was very friendly and helpful. The room was clean, warm, cozy and quiet! Shower was nice and hot, beds were comfy and the walls weren't thin! No need for us to look for a different hotel next year, we know we'll be booking at the Port Inn! Thank you for your wonderful hospitality!
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 23 gen 2024
Dear Valerie, Thank you for taking the time to write such generous feedback. We are pleased to read about the quality time you could spend with your friends at Port Inn Portsmouth, and we are happy to have been a part of creating some wonderful memories. Your feedback will be shared with our entire team. It was a pleasure to host you and your friends. We look forward to your next visit.Sincerely,Angel NyeGeneral Manager

10/10 Eccellente

DARLINE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk staff was super friendly
Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 24 gen 2024
Dear Darline, Thank you for evaluating your stay at Port Inn Portsmouth. Our front desk teams work very hard to provide a welcoming experience for all our guests, so we appreciate your recognition of their efforts. We will share your kind remarks at our next staff meeting. It was a pleasure to be of service, and we look forward to your next visit.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Melinda

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
We were looking for a budget friendly convenient property for cultural weekend in Portsmouth and Boston. Property is clean and although right off Route 1 bypass it was quiet. Easy access to downtown Portsmouth, highways and a great diner down the road. There was a problem with the room locks and the staff was very accommodating with getting us access and getting us on the road.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 19 gen 2024
Dear Melinda,Thank you for letting us know you had an amazing time at Port Inn and Suites Portsmouth. Being just minutes from downtown Portsmouth and highways and other attractions makes Port Inn Portsmouth an ideal choice for visitors, and we are glad you agree! We also appreciate your positive comment regarding our clean property and helpful staff. Thank you once again, and we wish you safe travels!Sincerely,Angel Nye,General Manager

10/10 Eccellente

Kathleen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Get away!!
Rented 2 rooms for a quick get away weekend with our daughter & son-in law! First thought was oh no a motel (previously a few we stayed at weren't very good) But boy were we wrong! Excellent condition, exceptional clean, rooms comfortable & inviting! Located right off the highway with restaurants, and stores easy drive within minutes. Price is very reasonable and would definitely stay again! Staff is very friendly and helpful, on things locally. What you see in there pictures is what you will get!
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 15 gen 2024
Dear Kathleen, Thank you for your nice comments about our hotel. We are thrilled to know you had an incredible experience and appreciate your comments about accommodations and service. Being just minutes from downtown Portsmouth and a short drive to some of our beautiful beaches and other attractions makes Port Inn Portsmouth an excellent choice for visitors, and we are glad you agree! It was our pleasure hosting you, and we look forward to your next stay with us.Sincerely,Angel Nye,General Manager

8/10 Buono

Theodore

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Convienient motel stay
Spent two nights here on business. Room was neat, clean and accomodating. Would have liked a mat in the tub as was very slippery without one. Otherwise nice accomodations and breakfast was nice to have added for getting out and getting a good start to the morning. Bed was very comfortable. This location was central to where I needed to work.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 11 gen 2024
Dear Theodore, Thank you for being our guest at Port Inn Portsmouth. We are pleased to know that we were able to provide you with a convenient and comfortable place to stay while you were here on a business visit. We also value your feedback and suggestions regarding the tub and we will address that immediately. It was a pleasure having you with us, and we hope to welcome you back again soon.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean,and quite
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 31 gen 2024
Dear Michael, Thank you for your recent stay at the Port Inn Portsmouth. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with our clean and quiet accommodations. We appreciate your business and hope to welcome you back soon for another enjoyable stay.Sincerely, Angel Nye, General Manager

10/10 Eccellente

Julie

Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 31 dic 2023
Dear Julie, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area. We wish you a Happy New Year!Sincerely, Angel Nye, General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We had no issues, nice room, nice people.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 15 dic 2023
Dear Guest,Your feedback is the best performance measure we have, so thank you for sharing your experience with us. We are pleased with your positive comments about our nice rooms and our staff. We look forward to having you as our guest again soon at Port Inn and Suites Portsmouth.Sincerely,Angel NyeGeneral Manager

10/10 Eccellente

Edward

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, easy check in, friendly and good breakfast
Soggiorno di 3 notti a dicembre 2023
Risposta di General Manager, il giorno 5 dic 2023
Dear Edward,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Port Inn and Suites Portsmouth.Sincerely,Angel NyeGeneral Manager

8/10 Buono

Scott

Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 29 dic 2023
Dear Scott,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Port Inn and Suites Portsmouth. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Susan

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Thank you for your outstanding rating, Susan! It is a pleasure to know that we exceeded your expectations. We look forward to hosting you again at Port Inn and Suites Portsmouth, and we hope that will be soon!Sincerely,Angel Nye,General Manager

10/10 Eccellente

Chia-Nien

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice staff
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 12 nov 2023
Dear Guest, Thank you for the excellent feedback! We are truly delighted to know that you had a wonderful time with us here at Port Inn and Suites Portsmouth and that you enjoyed our warm hospitality. We look forward to having you as our guest again soon.Sincerely, Angel Nye, General Manager

4/10 Scarso

Rodolphe

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very expensive for what is a low-scale motel and not the intermediate-scale hotel is portrays itself as. Very limited breakfast options. Bad environmental practices (single-use plastic forks/knives, single-use throwaway paper dishes, plastic cups, ...). Bedhead was sticky and had hairs on it from previous guests. Bath towels had holes in them. Air conditioning/heater is extremely loud - you can't leave it on at night or while watching TV.
Soggiorno di 3 notti a ottobre 2023
Risposta di General Manager, il giorno 27 ott 2023
Dear Rodolphe, Thank you for being our guest and sharing your experience. We are sorry that your visit with us fell short of your expectations and hope you will accept our apologies for the concerns you outlined in your review. We always appreciate guest feedback to know how we did and what may be improved on for the future. Please be assured we will address each issue with our staff so we are well-poised to serve you better during your next stay. Sincerely,Angel Nye,General Manager

2/10 Terribile

Rena

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Horrible Room
We booked a two night stay, but the room smelled so bad from mold, mildew and dust that we decided to find another hotel the next morning at our own expense. That was a hard $300 lesson. I don’t believe the hotel rooms have been remodeled since the hotel was built decades ago. The carpet was thread bare and disgusting. The room was not just old, but it wasn’t clean. The air conditioner was emitting a foul smell so we turned it off. Even the bathroom sink was severely cracked and broken. It seems as though the manager replies to bad reviews by saying, “I’m sorry that you didn’t notice the improvements” but in all honesty, I did see someone working on the roof. I can’t imagine how bad the roof must be to rate fixing before repairing the rooms. The two positive things about this are the complimentary breakfast and the friendliness of the hotel staff. Choice Hotels should be ashamed for keeping this hotel under their brand. There are many reviews like this one…do not stay here.
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 27 ott 2023
Dear Rena,Thank you for taking the time to review your recent stay with us. We truly apologize for your disappointing visit and while I know I cannot change the experience you had, I can assure you that the upgrades will be refreshing and we would love for you to return once it is completed. Once again, our apologies for not meeting your expectations and we hope you will give us another chance to change your opinion about our hotel.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Amelia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a wonderful time. The room was clean and the front desk staff was delightful. This is a great "home base" to travel around New Hampshire, Maine and Massachusetts.
Soggiorno di 6 notti a ottobre 2023
Risposta di General Manager, il giorno 27 ott 2023
Dear Amelia,Thank you for the excellent review of Port Inn and Suites Portsmouth! Your comments about our clean accommodations and friendly staff are appreciated. We are glad our hotel worked out to be a perfect home base for you to explore the area. It was a pleasure to host you and we hope you will be back soon.Sincerely,Angel Nye,General Manager

6/10 Soddisfacente

MarieLouise

Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 9 nov 2023
Dear Marie, Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely, Angel Nye, General Manager

10/10 Eccellente

Margaret

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was very clean. the staff was nice and the self-service breakfast had nice choices of hot and cold
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 18 ott 2023
Dear Margaret, Thank you for such a positive review of our hotel. Your comments about our accommodations, service, and breakfast are greatly appreciated. Thank you for choosing Port Inn and Suites Portsmouth. We hope you are already planning your next stay with us. Sincerely, Angel Nye, General Manager

2/10 Terribile

Matthew

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 9 ott 2023
Dear Matthew, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely, Angel Nye, General Manager

10/10 Eccellente

Leeann

Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 28 ott 2023
Dear Leeann, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Angel Nye, General Manager

8/10 Buono

Julie

Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 9 ott 2023
Dear Julie, Thank you for taking a moment to rate your experience. All of us at Port Inn and Suites Portsmouth are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Angel Nye, General Manager

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Damaged Shower/Terrible Service
This is our second time staying here, and the room we were given (105) was okay but when we went to take a shower we found a severely damaged shower. When we spoke to the front desk, the man said he had received numerous complaints about that room and then asked us what we wanted to do. We asked for another room, but apparently, none were available. They were unable to give us a discount/credit, and the manager would not call us back after several attempts. How do you rent a room with a damaged shower? This motel is part of the Choice Hotels' "Ascend Hotel Collection".
Shower floor
Shower floor
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 22 ott 2023
Dear Guest,Thank you for taking the time to share your feedback. Our goal is to provide welcoming accommodations and we are sorry your room did not meet your expectations. On a future visit to the area, please reach out to us and we will do our best to ensure you have a comfortable and well-appointed room. Thank you and safe travels!Sincerely,Angel Nye,General Manager

4/10 Scarso

Stephen, EXTON

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property was simply not all that clean; in part because the hotel is old and in need of improvements. Area was not picturesque to say the least. Won't be back.
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 8 ott 2023
Dear Stephen,Thank you for being our guest and for taking the time to leave a review. We apologize for not meeting your expectations for a great stay and for the cleanliness issues you experienced. We are currently undergoing renovations and we appreciate your patience and understanding. We hope you will give us another chance and stay with us the next time that you are in the area.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Joseph

Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 4 ott 2023
Dear Joseph, Thank you for the excellent rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Port Inn and Suites Portsmouth. Sincerely, Angel Nye, General Manager

10/10 Eccellente

Terry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
friendly
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 4 ott 2023
Dear Terry, Thank you for the five-star review of Port Inn and Suites Portsmouth. We are glad that you had a great stay and that you appreciated our friendly service. It will be our pleasure to welcome you once again when you are back in the area. Sincerely, Angel Nye, General Manager

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Little thrown off my the photos that make it look “resort-like”, not like a side of the highway motel. But the room was clean and the staff very friendly. Breakfast was lovely and the location in Portsmouth was nice and centrally located.
Risposta di General Manager, il giorno 4 ott 2023
Dear Jennifer, Thank you for your kind and generous review of Port Inn and Suites Portsmouth. We are glad that you had an overall good stay and that you appreciated our accommodations, service, and breakfast. We are also pleased to know that our location suited your needs. We appreciate your business and hope to see you again soon. Sincerely, Angel Nye, General Manager

8/10 Buono

Dale

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
So far so good
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 2 ott 2023
Dear Dale,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Port Inn and Suites Portsmouth. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Angel Nye,General Manager

10/10 Eccellente

Gilbert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room. Very comfortable bed. Fair price.
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 30 set 2023
Dear Gilbert,Thank you for being our guest and sharing your feedback. We are pleased to know you had an enjoyable stay and that our comfortable beds made it even better. It was a pleasure to host you and we look forward to having you back at Port Inn and Suites Portsmouth.Sincerely,Angel Nye,General Manager

4/10 Scarso

Debra

Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 17 ott 2023
Dear Debra, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely, Angel Nye, General Manager

6/10 Soddisfacente

Cristina

Room was clean,But the front of the sink was crashed and the ceiling light had no protection, and the stove, one of the burners, did not work.
Soggiorno di 2 notti a settembre 2023
Risposta di General Manager, il giorno 27 set 2023
Dear Cristina, Thank you for staying with us and sharing your feedback. While we are pleased you found your room to be clean, we apologize for the maintenance issues you pointed out. We always want all of our guests to be comfortable in their rooms and had we known, we could have moved you into a room that would have accommodated you better. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely, Angel Nye, General Manager

8/10 Buono

Peter

Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 17 ott 2023
Dear Peter, Thank you for the excellent rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Port Inn and Suites Portsmouth. Sincerely, Angel Nye, General Manager

2/10 Terribile

Isaac

Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 27 set 2023
Dear Isaac, We are disappointed to see your rating and apologize that you did not enjoy your stay with us. We would appreciate hearing from you where we could have made improvements. Thank you and we hope you will visit us again.Sincerely, Angel Nye, General Manager