Gentile Nertila,Grazie per aver speso parte del suo tempo a recensire il nostro hotel.Siamo sinceramente dispiaciuti per la situazione che ha impedito la sua visita al nostro hotel e comprendiamo quanto possa essere frustrante dover cambiare i piani all'ultimo momento, soprattutto in circostanze impreviste come una malattia. Vorremmo sottolineare che la nostra politica di cancellazione è progettata per essere il più chiara possibile e, purtroppo, non possiamo offrire rimborsi o crediti per soggiorni non fruiti che non rientrano nei termini della stessa. Tuttavia, ci impegniamo sempre ad assistere i nostri ospiti nel miglior modo possibile all'interno delle nostre linee guida. Speriamo che ci sia un'altra occasione in cui potremo darle il benvenuto e offrirle l'esperienza di qualità che i nostri ospiti si aspettano da Pentahotel Prague.Cordiali saluti.Johannes + Team

Lieber Mirko,Vielen Dank für Ihre Rückmeldung zur "Star Experience" in unserem Haus.Es freut uns wirklich sehr, das alles zur vollsten Zufriedenheit verlief und wir hoffen auf einen baldigen Wiederbesuch.Johannes A. Schuschu Team

Grazie mille per aver dedicato del tempo a darci il tuo prezioso feedback, che è molto apprezzato. Siamo molto felici di leggere che hai avuto un'esperienza Rock Star e con i tuoi commenti ci hai fatto diventare dei veri fan. Speriamo di darvi presto il benvenuto in uno dei nostri hotel Penta. Cordiali saluti Johannes A. Schuschu + Team

Cara Maura, Grazie mille per la recensione, molto apprezzata. controlleremo il mattrace e la presa. Tuttavia, mi dispiace doverti informare che hai effettivamente prenotato una camera singola e non una camera doppia, quindi la rom era più piccola e non aveva un divano. Siamo contenti per la vostra comprensione e saremo felici di darvi il benvenuto presto di nuovo. Cordiali saluti Johannes A. Schuschu + Team

Grazie mille per aver dedicato del tempo a darci il vostro prezioso feedback che è molto apprezzato. Siamo molto felici di sapere che hai apprezzato molto il tuo soggiorno con noi e speriamo di poterti presto accogliere nuovamente in uno dei nostri pentahotels. Cordiali saluti Johannes A. Schuschu + Team

Thank you very much for taking time to give us your valuable feedback which is much appreciated. We are very happy to read that you fully enjoyed your stay with us and we hope to welcoming you again soon to one of our pentahotels. Johannes A. Schuschu + Team

Caro Fabio, Grazie mille per un feedback così positivo. Siamo stati lieti di leggere che hai avuto un soggiorno così piacevole e che sei soddisfatto dei servizi che offriamo. Non vediamo l'ora di darti il benvenuto quando tornerai a Praga. Cordiali saluti, Petr Svec

Grazie mille, moltissimo per aver dedicato del tempo a darci il vostro prezioso feedback che è molto apprezzato. Siamo molto felici di sapere che hai apprezzato molto il tuo soggiorno con noi e speriamo di darti il benvenuto presto in uno dei nostri pentahotels. Cordiali saluti Johannes A. Schuschu + Team

Grazie mille per aver dedicato del tempo a darci il vostro prezioso feedback che è molto apprezzato. Siamo molto felici di sapere che hai apprezzato molto il tuo soggiorno con noi e speriamo di darti il benvenuto presto in uno dei nostri pentahotels. Cordiali saluti Johannes A. Schuschu + Team

Cara Alice Siamo lieti di vedere che hai apprezzato il tuo soggiorno con noi e saremo lieti di darti il benvenuto presto in uno dei nostri pentahotels. Cordiali saluti Johannes A. Schuschu + Team

Caro Filippo, Grazie mille per un feedback così positivo. Siamo stati lieti di leggere che hai avuto un soggiorno così piacevole e che sei soddisfatto dei servizi che offriamo. Non vediamo l'ora di darti il benvenuto quando tornerai a Praga. I migliori saluti, Petr Svec

Dear Jose, Thank you very much for positive feedback. We were happy to read that you had an enjoyable stay with us and we look forward to welcoming you back to the hotel in the very near future. Best regards, Petr Svec

Caro Marco, grazie per aver avuto il tempo di condividere la tua esperienza recente nel nostro hotel. Siamo contenti di aver trovato il nostro hotel un ottimo posto dove stare e che abbiamo apprezzato la posizione, il servizio e il cibo. Saremo lieti di avere un'altra occasione per darvi il benvenuto al nostro hotel. I migliori saluti, Petr Svec

La ringrazio molto per aver trovato il tempo di darci il vostro prezioso feedback che è molto apprezzato. Siamo molto felici di apprendere che pienamente apprezzato il vostro soggiorno con noi e speriamo di poter accogliere di nuovo presto ad uno dei nostri pentahotels. Cordiali saluti Johannes A. Schuschu

Dear Guest, Thank you for taking the time to share your experience at our hotel.It's wonderful to know that our location provided a convenient base for your adventures and that the nearby dining options added to your experience. Your commendations on the immaculate state of your room, the overall condition of Pentahotel Prague, and the service you received bring immense joy to us all. We take pride in our team's commitment to ensuring our guests have comfortable stays, complete with the modern amenities we offer.Thank you once again for choosing Pentahotel Prague, and for highlighting what made your stay memorable. It's guests like you who make our work truly rewarding.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Johannes + Team

Dear Pearl, We would like to thank you for this review about your recent experience in our hotel.It is delightful to hear that you found our rooms to be clean and appreciated the condition of our hotel along with the amenities provided. We strive to ensure every guest enjoys a comfortable and memorable stay.We regret to hear that the check-out process did not meet your expectations. Our unique concept integrates the check-in/check-out desk with the bar to create a more relaxed atmosphere, though we understand that this can be busy at peak times. Rest assured, we are constantly seeking ways to streamline this experience for our guests.Our team is pleased that you regarded your overall experience as very good, and we take pride in our commitment to service excellence. Your kind words are a testament to the efforts of our multilingual and multitasking team, who are dedicated to providing a friendly and welcoming environment.We hope to welcome you back. Best wishes,Barbora + Team

Dear Guest, Thank you for taking the time to share your experience at our hotel.We are delighted to learn that the cleanliness of our rooms and the amenities provided met your expectations, reflecting our commitment to comfort and quality at Pentahotel Prague.While we regret to hear that your perception of our hotel condition and service was not as exceptional, we continuously strive to maintain and improve our facilities and guest interactions. Rest assured, our dedicated team endeavors to ensure a smooth and enjoyable experience for all our guests.Your commendations regarding our restaurant's culinary offerings are greatly appreciated and encourage us to keep delivering delightful dining experiences.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Johannes + Team

Dear Maria,Thank you for your feedback concerning our hotel.We are delighted to learn that we met your expectations with your most recent stay. It is rewarding for us to know that you appreciated our high standards and quality of service.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.We look forward to the pleasure of seeing you again. Best regards,Johannes + Team

Dear Guest, Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found the room cleanliness and our service to meet your expectations, reflecting our commitment to providing a welcoming and spotless environment. We appreciate your observations regarding the hotel condition and room amenities. While our building has its own unique character and history, we continually strive to maintain and improve our facilities to ensure guest satisfaction. Please rest assured that your feedback is invaluable for guiding our improvements.We take pride in our Pentalounge, designed to offer a comfortable and vibrant atmosphere, and it's pleasing to know that aspects such as these contributed positively to your stay.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Johannes + Team

Dear Guest, Thank you for taking the time to share your experience at our hotel.It's delightful to hear that our strategic location provided you with convenient access to public transport and that the proximity to the train station added to the ease of your stay. We're also thrilled to know that the upkeep of our property met your expectations. Our team takes great pride in maintaining a high standard of cleanliness and service, ensuring a comfortable experience for all our guests.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Johannes + Team

Sehr geehrter Walter,vielen Dank für Ihre Bewertung.Es freut uns sehr zu hören, dass Sie unseren Service loben und Ihre Gruppe einen angenehmen Aufenthalt bei uns hatte. Die gute Anbindung an öffentliche Verkehrsmittel, die nur etwa 100 Meter von unserem Hotel entfernt sind, wird von unseren Gästen immer wieder geschätzt. Wir sind stolz darauf, dass die Sauberkeit unserer Räumlichkeiten und der Zustand unseres Hotels zu Ihrer vollsten Zufriedenheit waren.Mit freundlichen Grüßen,Johannes + Team

Dear Karen,Thank you for taking the time to share your feedback.It's wonderful to hear that you found our property to be nicely maintained and our bar area cozy, reflecting the comfortable and inviting atmosphere we strive to offer. Our Pentalounge is indeed designed to be a relaxing space for our guests to unwind.We regret to hear that you felt our staff did not provide the helpful service we are known for. We take pride in our multilingual and multitasking team, who are generally celebrated for their friendliness and efficiency. Rest assured, we are committed to providing a welcoming and supportive environment for all our guests.It would be a pleasure to welcome you again. Best regards,Johannes + Team

Dear Ida.Thank you very much for sharing your positive review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Johannes + Team

Dear Guest, Thank you for taking the time to share your experience at our hotel.We are pleased that we were able to meet your expectations.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Johannes + Team

Vážený pane Roman, děkujeme za Vaše milá slova a vysoké hodnocení našeho hotelu.Jsme rádi, že náš hotel splnil Vaše očekávání a věříme, že Váš pobyt byl příjemným zážitkem. Spokojenost našich hostů je u nás na prvním místě, proto jsme rádi, že se Vám líbilo prostředí hotelu i přístup našeho milého a vstřícného personálu.Doufáme, že jste si svůj pobyt užil a že nás opět poctíte Vaší návštěvou.S pozdravemJohannes + Team

Dear Guest, Thank you for taking the time to share your experience at our hotel.We are pleased that we were able to meet your expectations.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Johannes + Team

Dear Guest, Thank you for taking the time to share your experience at our hotel.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Johannes + Team

Sehr geehrter Silvio,danke für den positiven Erfahrungsbericht zu unserem Hotel.Wir sind erfreut zu lesen, dass Sie mit Ihrem Aufenthalt in unserem Hotel rundum zufrieden waren. und, dass Ihnen unsere zentrale Lage zugesagt hat.Wir würden uns freuen, Sie in Zukunft wieder bei uns zu begrüßen.Barbora + Team

Dear Guest, Thank you for taking the time to share your experience at our hotel.We are pleased that we were able to meet your expectations.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Barbora + Team

Dear Sara,Thanks for taking the time to review your stay at our hotel.We're delighted to hear that you enjoyed the comfort of our large beds and the tranquility of your room. It's great that our bar made a positive impression on you. We appreciate your feedback regarding the shower issue and have taken note to ensure that our facilities remain in top condition for all our guests. It's wonderful to know our location was convenient for your travels around the city and that you found a delightful coffee shop nearby.We hope to welcome you back for an improved experience next time.Kind regards,Barbora + Team

Vážený hoste, děkujeme za milá slova a vysoké hodnocení.Jsme rádi, že náš hotel splnil Vaše očekávání a věříme, že Váš pobyt byl příjemným zážitkem. Spokojenost našich hostů je u nás na prvním místě, proto jsme rádi, že se Vám líbilo prostředí hotelu. Doufáme, že nám zachováte přízeň a opět nás poctíte svou návštěvou.S pozdravemJohannes + Team

Dear Natasha, Thank you so much for these kind comments about your stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again on a future visit.Kind regards,Johannes + Team

Dear Guest, Thank you for taking the time to share your experience at our hotel.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Barbora + Team

Dear Guest, Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you found our accommodation clean and comfortable. It's great to know that you enjoyed our rich breakfast selection and appreciated the service provided by our team members Max, Alex, and Tommy.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,Barbora + Team

Dear John,Thank you for this great review.We are thrilled to hear that you enjoyed our well-equipped gym and appreciated our convenient location near great restaurants and the walking path along the river to the city center. It's fantastic to know that you found our proximity to public transport helpful during your stay.We look forward to a return visit from you in the future.Best wishes,Barbora + Team

Dear Alvin,Thank you for taking the time to share your feedback.We are glad to hear that you appreciated the quality of our bedding and found our lobby ambiance to be exceptionally relaxing. Our Pentalounge is designed to provide a comfortable and welcoming atmosphere for all our guests.We apologize for the inconvenience you experienced with one of our reception staff members. We take your feedback seriously and will address this issue with our team to ensure a consistently high level of service. As we understood our colleague on reception has asked you for VISA number which is unfortunately required by law. There is no other possibility for us to skip this. I am so sorry that you felt offended by this fact, however we are obliged to do so. Regarding the carpets, we maintain stringent cleaning procedures to ensure the cleanliness of our hotel. However, we will review our cleaning practices to make improvements where necessary.The whole team hope to have the pleasure of seeing you again. Best wishes,Barbora + Team

Dear Henriette Celine,Thank you for sharing your feedback.We are delighted to hear that you enjoyed our comfy rooms and the fun atmosphere in our Pentalounge with billiards and foosball. Our team strives to create a unique and enjoyable environment for all our guests, and we are glad that you appreciated it.We apologize for the initial mix-up with your room, and we are glad that it was resolved promptly. Regarding the absence of a fridge in the room, we understand your concern and would like to inform you that we can provide a fridge upon request. We are also happy to know that you enjoyed the drinks at our bar, and we will pass on your compliments to our female staff members who made your stay more pleasant. As for the men on our team, we will address your feedback and ensure that all our staff members provide the best possible service to our guests.We hope to welcome you back in the future.Kind regards,Johannes + Team

Dear Guest,Thank you for taking the time to share your positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back to Pentahotel Prague in the future. Best regards.Johannes + Team

Dear Alicia,Thank you very much for taking the time to give us your valuable feedback, which is much appreciated. We are very happy to see that you were satisfied with your stay.We hope to welcome you again soon to one of our Penta Hotels.Kind regardsJohannes A. Schuschu + Team