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Recensioni per Andaz Prague - a Concept by Hyatt

5 out of 5
Andaz Prague - a Concept by Hyatt
Senovazne Namesti 976/31, Prague

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 46 su 58 recensioni" "
Valutazione di 8 - Buono. 5 su 58 recensioni" "
Valutazione di 6 - Soddisfacente. 4 su 58 recensioni" "
Valutazione di 4 - Scarso. 2 su 58 recensioni" "
Valutazione di 2 - Terribile. 1 su 58 recensioni" "

9,8/10

Pulizia

9,4/10

Personale e servizio

10/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

ahsan, Alexandria

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Newer property with impeccable service.
Soggiorno di 1 notte a febbraio 2024
Risposta di Andaz Team, il giorno 24 feb 2024
Dear Ahsan, Thank you very much for your rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

4/10 Scarso

CHRISTINA

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
I arrived and my room wasn't ready for the 3PM check-in time, and wasn't ready until about 3:30. The next morning I ordered room service for breakfast, but the room service department was unavailable, so I had to leave my order with the front desk. After about 45mins of not receiving anything, I called the room service department again, to which they advised me that they never received the order. I then called the front desk to report this, and they told me that they had in fact put the order in. So it turned into this whole "he said, she said" ordeal that resulted in me losing an hour of my time. This is a beautiful hotel, but the service is far from what you'd expect from a 5 star hotel. I was pretty disappointed with my stay, and for the price I paid, I regret not staying at one of the more established fine hotels.
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Management, il giorno 1 feb 2024
Dear CHRISTINA, thank you very much for your rating and review. We are sad to read you were not satisfied during your recent stay with us. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan. Nevertheless, we still hope to welcome you soon again. Thank you again and kind regards, Your Andaz Prague Team

8/10 Buono

Charisse

Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Charisse, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

6/10 Soddisfacente

DEOK KO

Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear DEOK KO, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

6/10 Soddisfacente

innovox

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
작은 불편들이 꽤 있음.
체크인 및 다른 서비스들은 괜찮았습니다. 하지만 룸안에 전화기는 불량이였으며, 교체를 요청했어도 바뀌지 않았습니다. 샤워기는 수압이 너무 약해 확인해 보니, 이음새 부분에 물이 새고 있었습니다. 그런 작은 불편함이 여럿 있었던 호텔이였습니다.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear innovox, thank you very much for your rating and review. We are sad to read you were not satisfied during your recent stay with us. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan. Nevertheless, we still hope to welcome you soon again. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Peter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Booked 2 twin beds, received a king bed instead, but did receive free breakfasts each day, and a late checkout as compensation. Nice hotel.
Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Peter, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Hyun Suk

Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Hyun Suk, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Keren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing!!!
Soggiorno di 2 notti a novembre 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Keren, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This was our first time in Prague and the location of the Hôtel was outstanding. We have traveled all around the world and I have to say The Andaz hotel rates with the best of them.
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Guest, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

6/10 Soddisfacente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only problem with this hotel is that the rear of the property abuts the tram line which causes a substantial vibration for the rooms in back. Street cars run 24/7, during peak hours they run every 30 seconds to 2 minutes. If you’re room is in the front the hotel is excellent.
Soggiorno di 3 notti ad agosto 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear David, thank you very much for your rating and review. We are very happy to know that you enjoyed your stay with us, please rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan and will make note of your preference for a room facing the other side of the building, we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Xu, RICHMOND HILL

Love this hotel
Soggiorno di 3 notti ad agosto 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Xu, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Baljinder

Soggiorno di 3 notti a luglio 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Baljinder, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

ALEXIS

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2023
Risposta di Iuliia Eremina, il giorno 9 lug 2023
Dear Alexis, Thank you for your review. It will be our pleasure to welcome you again at Andaz Prague. Sincerely, Assistant Front Office ManagerIuliia Eremina

6/10 Soddisfacente

Walter

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I did not like that there was no business Center.
Soggiorno di 3 notti a giugno 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Walter, thank you very much for your rating and review. We are very happy to know that you enjoyed your stay with us, please rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

8/10 Buono

hua

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
杰出的服务，非常棒的入住体验。
炎热天气，从CHECK IN 开始送上冰凉的咖啡，到取车外出为每位客人带上的瓶装水，到免费的下午茶非常贴心的服务。酒店设施也非常清洁。客房服务也非常及时到位。 非常棒的入住体验。 唯一的遗憾是check out 非常早，没有时间询问是否可以加入Andaz的会员。
Soggiorno di 3 notti a giugno 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear hua, thank you very much for your rating and review. We are very happy to know that you enjoyed your stay with us, please rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Kyeong ahn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear kyeongahn, thank you very much for your positive rating once again. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Jean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Jean, thank you very much for your positive rating once again. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

kyeongahn

Soggiorno di 2 notti a giugno 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear kyeongahn, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Kristy-Lee

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is a very unique hotel, the decoration is wonderful. The location is fantastic, just outside of the old town so it is nice and quiet, but in a very walkable location. There is a tram stop outside and only a few minutes walk to central train station. Staff were so helpful.
Soggiorno di 3 notti a giugno 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Kristy-Lee, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

4/10 Scarso

Ki Ming

Viaggio di lavoro
Non mi è piaciuto: Comfort della camera
Soggiorno di 5 notti a maggio 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Ki Ming, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

sea

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear sea, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Karen, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Dennis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Eh, good not great
Really nice hotel, bathroom best part. Really good and memorable shower. Would say worst part is the food, really bad from an American perspective. Weird options, extremely small portions (imagine weird 5 star restaurant), even for room service. Could order like three entrees for one person and would be just enough if you were really hungry from a day of walking and exploring. I just ate elsewhere every meal after trying the food twice. Location very good, comfortable bed, good black out curtains. Only complaints 1) is my room was on the side of the building with the train, it’s a good view, but gets loud very early in the morning. 2) room gets too hot, second leave room air conditioner settings go back to default and gets hot again. Have to immediately set AC second you get back to the room- overnight was also hot in the bed and had to open windows, then train wakes you up at 7am. Maybe just a bad room, you’d think they’d give an Expedia elite member a better room knowing these issues.
Soggiorno di 4 notti ad aprile 2023
Risposta di Linda, il giorno 8 mag 2023
Dear Dennis, First of all, thank you for your feedback, even though you had some negative points. It is great to hear all that, so we can improve our services. We are apologising for not sufficient amount of food in our restaurant Zem, yet the concept of this restaurant is avant-garde Czech bistro serving Czech meals in a lighter version together with Asian hint. Regarding air-conditioning and room temperature, you can tell us next time and we will set up the temperature exactly according to your needs. I hope that if you decide to stay with us next time, we will make your stay more pleasurable!Have a nice day, Linda Tylečková Executive office

10/10 Eccellente

Dr. Mareike

Soggiorno di 2 notti ad aprile 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Dr. Mareike, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Christina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful hotel and Lobby. Great hotel bar. Room was luxurious if a bit small. Great service and breakfast. Loved the location. Would stay again.
Soggiorno di 3 notti ad aprile 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Christina, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Gregg

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super clean, very friendly staff and very nice overall accommodations. Can’t beat the location either. A bit pricey but worth it.
Soggiorno di 3 notti ad aprile 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Gregg, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

HYOUNG KEUN

Soggiorno di 1 notte ad aprile 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear HYOUNG KEUN, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

SYLVIA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Every single thing about this hotel was amazing! I have been all over the world in different luxury hotels, but this one is gets top spot on my list!!
Soggiorno di 4 notti a marzo 2023
Risposta di Radim - Executive Office, il giorno 7 apr 2023
Dear Sylvia, It warms our heart that you were impressed with your stay. We strive to provide a seamless experience to all guests. We hope to welcome you back soon!Best regards,Radim - Executive Office

10/10 Eccellente

ALEXANDER

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
New chic hotel
Soggiorno di 3 notti a marzo 2023
Risposta di Radim - Executive Office, il giorno 28 mar 2023
Dear Alexander,thank you very much for your stay at Andaz Prague and for the generous rating of our hotel! We will be looking forward to welcoming you back to the property in the future.Best regards,Radim - Executive Office

10/10 Eccellente

tony

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear tony, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Elisa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Elisa, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us, and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

sea

Soggiorno di 1 notte a febbraio 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear sea, thank you very much for your positive rating . We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Corinna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gorgeous modern hotel with a chill vibe; great friendly staff and a lovely spa with excellent treatments.
Soggiorno di 3 notti a gennaio 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Corinna, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Dennisse

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
My trip to Prague!
The hotel is beautiful, well located and have all the amenities. The people were super helpful and friendly. Prague angus people are beautiful!
Soggiorno di 2 notti a gennaio 2023
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Dennisse, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

2/10 Terribile

Ralph

Non mi è piaciuto: Personale e servizio e comfort della camera
Avoid
Very low end 5 star hotel. We booked a suite (3500€). Terrible cleaning service even if we tipped generously, noisy, “suite”, lazy consierge service, can’t control the heating in our room. Worst restaurant we ever ate in. Food at the Christmas market was outstandingly better. The hotel itself is cheapened with thin windows that let all the outdoor noise in. Our suite was located on the first floor right above a really noisy space. We could hear banging and doors slamming starting at 4am from below our bed. Politely told the hotel we were sleep deprived and asked if they could do anything about it. They assured us that noise was not allowed before 7am and said that they could upgrade us to a suite on a higher floor for an extra 1200$. We laughed it off and chose not to fight the hotel staff. Seriously avoid this hotel if you want to enjoy your stay. Could be a descent stay for their cheap 300$ rooms but don’t waste your money expecting a 5 star experience.
Soggiorno di 4 notti a dicembre 2022
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Ralph, thank you very much for your rating and review. We are sad to read you were not satisfied during your stay with us. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan. Nevertheless, we still hope to welcome you soon again. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Ricardo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lo mejor de praga es este hote, súper servcio, design, spa Lo mejor los bell boys sobre todo el cubano
Soggiorno di 3 notti a dicembre 2022
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Ricardo, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Jean, Odessa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you visit Prague, don't even bother with other Hotels. The Andaz is beautiful and unique. Their hospitality is second to none and it is the perfect location just 5-7 minutes from Old Town. I typically don't do reviews unless I am really impressed. Well, I was impressed.
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Jean, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Matthew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely first-rate in every respect. Warm, welcoming staff and amazing hotel.
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Matthew, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Soggiorno di 2 notti a dicembre 2022
Risposta di Hotel Management , il giorno 1 feb 2024
Dear Guest, thank you very much for your positive rating . We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

Pierre

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hôtel récent neuf très bien décoré super qualité de services et emplacement idéal en plain centre de la vielle ville
Risposta di Magdalena Sevcikova, Executive Office, il giorno 17 dic 2022
Dear Pierre,Merci beaucoup pour votre avis sur l’hôtel.thank you for staying recently in Andaz Prague hotel. I am very happy to know that you appreciated the customer service provided by our team. I am forwarding this review of yours to my colleagues. Wishing you a great day.

10/10 Eccellente

Curtis

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
Best hotel of Prague
The hotel is extremely beautiful and the staff was extremely friendly.
Soggiorno di 3 notti a novembre 2022
Risposta di Magdalena Sevcikova, Executive Office, il giorno 17 dic 2022
Dear Curtis,We truly like that you have enjoyed your stay in Andaz Prague. I forwarded your feedback already to all my colleagues and thanked them all for their contribution.Best wishes to you.

10/10 Eccellente

Caitlynn

Soggiorno di 7 notti a settembre 2022
Risposta di Hotel Management, il giorno 1 feb 2024
Dear Caitlynn, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A truly excellent experience
Soggiorno di 3 notti a settembre 2022
Risposta di Magdalena Sevcikova, Guest Services, il giorno 3 ott 2022
Dear William,thank you very much for sharing your feeling about your stay at Andaz Prague. We are very happy that you had an excellent experience. Kind regards from Prague.

10/10 Eccellente

David, Granville

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff and amenities were extraordinary!
Soggiorno di 3 notti a settembre 2022
Risposta di Magdalena Sevcikova, Guest Services, il giorno 19 set 2022
Dear David,I would like to thank you very much for your kind words of Andaz Prague associates. The attentive, kind and accommodating approach to our guests must always be there.Very glad you had a great time with us. Best regards.

10/10 Eccellente

Joseph

Soggiorno di 4 notti a settembre 2022
Risposta di Magdalena Sevcikova, Executive Office, il giorno 19 set 2022
Dear Joseph, Thank you for filling out our questionnaire. Feedback always helps us to improve, so I really value your time spent on that.I am very happy that you had such a nice stay with us. I forwarded your feedback already to my team and thanked them all for their contribution.I hope to welcome you again very soon in Prague.Best wishes.

10/10 Eccellente

Alon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sehr tolles Hotel. Super Lage, sehr freundliches Personal, super Concierge. Tolles Design, sehr bequemes Bett, super eingerichtetes Gym. Also wirklich alles top. PS: ich kann kein Gluten essen und das erste Hotel auf meinen ganzen Reisen, dass vernünftiges Gluten-free Brot anbietet und sogar Buckwheat Waffeln! TOP
Soggiorno di 2 notti ad agosto 2022
Risposta di Magdalena Sevcikova, Executive Office, il giorno 30 ago 2022
Dear Alon,I am so very happy to know that you have enjoyed your stay. Ich bin sehr froh, das wirklich alles top war.I am also very proud that we have made your stay special by providing an gluten-free alternative meal for you in comparison to other hotels.At Andaz Prague we like to treat the guest exclusive way.

10/10 Eccellente

Misael

Soggiorno di 3 notti ad agosto 2022
Risposta di Magdalena Sevcikova, Executive Office, il giorno 30 ago 2022
Dear Misael, thank you for the best rating for Andaz Prague. We are glad that you have enjoyed your stay with us.

8/10 Buono

Mark

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Class above the rest on most levels
Very stylish hotel with plenty to look at and admire. Birthday cake surprise was a great surprise. The restaurant has a great but simple menu. Service there is sloppy though. Asked for firm pillows and was delivered the same pillows that were in the room. On check out informed by duty manager in fact they had firm pillows but a mix up happened. Not good enough for a 5 star hotel were 2 nights sleeps were bad due to this. Its an expensive mistake on behalf of the hotel. Also check out invoice not shown on checkout but rather just sent to email address. Very odd. Would like to have seen what I paid for. Design of rooms have many well thought out details.
Soggiorno di 2 notti a luglio 2022
Risposta di Magdalena Sevcikova, Executive Office, il giorno 21 lug 2022
Dear Mark, I would truly like to thank you for your contribution reviewing Andaz Prague. In fact this is our very first review which is speaking of many areas of an improvement. We have noted all of the said and will talk to the respective departments to avoid any of it happening again. I feel sorry I can´t say, please visit us again to proof the difference as you live on the other side of the world. If you would return to Prague, we would be happy should you give us a second chance.

10/10 Eccellente

Hasandeep

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing hotel and staff
We stayed for three nights and it was a great experience. The spa facilities and gym are really nice, the entire hotel is beautifully designed/decorated. Hotel staff were friendly and very quick to accommodate any requests. During our stay there was a chef visiting from Italy who served a delicious tasting menu in the main restaurant.
Soggiorno di 3 notti a giugno 2022
Risposta di Magdalena Sevcikova, Executive Office, il giorno 21 lug 2022
Dear Hasandeep, thank you for staying in Andaz Prague. I am happy that you visited our fitness and spa as not many of our guests are in fact reviewing these facilities. Glad you liked it. It seems that you have taken the chance and visited our ZEM restaurant while Michelin Chef Mr. Francesco Marchese was cooking for our guests. Great to know it! All the best from Prague.

10/10 Eccellente

Thong

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff is extremely accommodating and polite. Hotel is a new property. Very nice included breakfast.
Soggiorno di 4 notti a giugno 2022
Risposta di Magdalena Sevcikova, Executive Office, il giorno 21 lug 2022
Dear Thong, how very nice review you have published of Andaz Prague. In fact we are on the Czech hotel market not even 5 months. The hotel opening was only on the 2nd of March. Thank you for being our guests.