3 outdoor pools, pool umbrellas
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Recensioni per Iberostar Dominicana - All Inclusive

4.5 out of 5
Iberostar Dominicana - All Inclusive
Carretera Arena Gorda, Playa Bavaro, Punta Cana, La Altagracia

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 402 su 1000 recensioni" "
Valutazione di 8 - Buono. 332 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 148 su 1000 recensioni" "
Valutazione di 4 - Scarso. 63 su 1000 recensioni" "
Valutazione di 2 - Terribile. 55 su 1000 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Simona

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Il soggiorno è stato molto rilassante: il resort è grande ma non enorme, si raggiunge tutto tranquillamente a piedi, animazione divertente ma non invasiva, spiaggia tenuta pulita (più di altri resort nei dintorni che abbiamo visto facendo delle passeggiate), cibo ok, forse un po’ ripetitivo al buffet. Le camere sono carine e pulite. Inizialmente ce ne avevano data una con vista sul ristorante dove c’era forte odore di cibo, ma abbiamo chiesto di cambiarla e l’hanno fatto, sono stati molto gentili. C’è effettivamente un odore un po’ sgradevole nelle stanze dato dall’aria condizionata e dall’impianto un po’ datato, ma non utilizzandola scompare. Nel complesso è stata una bella vacanza 😊

2/10 Terribile

DOMENICO

Viaggio di coppia
Non mi è piaciuto: Pulizia e personale e servizio
Non sono solito fare recensioni in quanto sono una persona che si adatta, in questo caso credo sia giusto farlo in quanto è stata una delle peggiori vacanze mai fatte. Le aspettative erano alte visto che si parla di un iberostar, la zona di punta cana non la conoscevo ma in passato sono stato 2 volte a La Romana quindi conosco un po' Santo Domingo. Le note negative sono state in primis la camera e nello specifico il bagno l'entrata nella vasca è pericolosissima, il lavabo sotto era tutto completamente aperto(ho fatto le foto) e cosa secondaria ma per me importante mancava una macchina per fare il caffè Il personale per nulla professionale e in alcuni casi maleducato in particolare nella zona mare, guarda spiaggia propenso a bere cocktail "gentilmente" offerto da qualche cliente. Spiaggia completamente inadatta ad ospitare la quantità di clientela presente. Infine pulizia della spiaggia completamente assente sia per quanto riguarda i rifiuti, gettati sulla sabbia non sono da clienti maleducati ma anche dal personale, sia nella gestione delle alghe. Nota positiva è stata la gentilezza della donna che si occupava della pulizia della stanza e di qualche cameriere per il resto tutto completamente inadatto ad una catena che si vanta di essere un 5 stelle
Soggiorno di 16 notti ad agosto 2022

2/10 Terribile

Paolo

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Semplicemente terribile, personale scortese e camera non conforme alla descrizione.
Soggiorno di 16 notti ad agosto 2022

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura molto bella e ben tenuta, spiaggia molto bella, cibo ottimo
Soggiorno di 13 notti a febbraio 2020

10/10 Eccellente

Matteo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a gennaio 2019

10/10 Eccellente

Ali

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was clean and well maintained. Only issue would be their app and restaurant reservations. All restaurants are consistently 3/4 empty but you still can’t make reservations yourself. Only the concierge seem to be able to make reservations.
Soggiorno di 6 notti ad aprile 2024
Risposta di Online Reputation Manager, il giorno 11 apr 2024
Dear Ali,First and foremost we want to take this opportunity to express our appreciation for your friendly review of our hotel. Also, we are grateful for your constructive feedback, we are always happy to receive suggestions on how we can improve our hotel to intensify our guest satisfaction wherever possible now and in the future.Once more we want you to know that your description is appreciated. We hope to have the honour to repeat this experience for you soon.Best Regards,Online Reputation ManagerIberostar Dominicana

10/10 Eccellente

Imelda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We loved the staff bartenders waitstaff and housekeeping kept everything clean. Entertainment was great
Soggiorno di 5 notti ad aprile 2024
Risposta di Online Reputation Manager, il giorno 11 apr 2024
Dear Imelda,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Dominicana

2/10 Terribile

Johan

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a gennaio 2024

4/10 Scarso

Juliet

Viaggio di coppia
The property was dated, but relatively clean. The air conditioner in our room was very loud, and we found a cockroach in there one night. The pool and beach were extremely loud with all of the entertainment/activities (fitness classes, bingo, foam parties all at full blast). The gym was the only very good thing about this resort. Modern, clean, and had everything we needed. Our biggest issue with our stay was with the food, which was not good at all. We ended up moving to a different resort halfway through our stay because we couldnt find anything we wanted to eat. Very greatful to Dahiana at the front desk, who helped us navigate our move to the Grand Bavaro, which was a much better experience.
Soggiorno di 6 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 27 mar 2024
Dear Juliet,Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review.With reference to the inconveniences you experienced regarding food, room, beach, and pool, we take note of your comment, and we regret the impression received. Excellence in service in all areas is our strength, and we work with enthusiasm so that it continues to be so. We are sad that during your stay we did not manage to conquer you with the personalized treatment that characterizes us. Please rest assured that we have taken your concerns seriously. We are glad that our colleague Dahiana could help you get the vacations that you deserved.We sincerely hope you will allow us another opportunity in the future to provide you with an improved experience.Kind regards,Online Reputation ManagerIberostar Dominicana

4/10 Scarso

Juanita

Viaggio di gruppo
Non mi è piaciuto: Servizi
The food was not good at all, the buffet was ok but the reservations to the other restaurants were pretty ba. Plates were served already and on the fridge. No fresh ingredients as very small portions. Food at the snack bar was old and dry. For the price that I paid was unacceptable.service is nice people are friendly but it was a poor experience!
Soggiorno di 3 notti a marzo 2024
Risposta di Online Reputation Manager , il giorno 21 mar 2024
Dear Juanita,Thank you for choosing our Resort as your most recent holiday destination. We are saddened to hear that our cuisine did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We have shared your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work. In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable.Once again, thank you for trusting us with your rest. We hope to have the chance to welcome you again for a real Iberostar experience. Best regards, Online Reputation Manager Iberostar Dominicana

8/10 Buono

Noelle Marie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a beautiful beautiful resort!! For the most part food was great, the only thing that was annoying was getting reservations at the restaurants. The resort itself is very clean, the only instance we had issues with that is when they came to clean our rooms and we told them to come back in 10minutes and it took about an 1 hour. All and all I would recommend this place to anyone it was a great time!
Soggiorno di 5 notti a marzo 2024
Risposta di Online Reputation Manager, il giorno 14 mar 2024
Dear Noelle,We are very happy to learn that you had such a great time with us and want to thank you for sharing your experience with others. We welcome and value your ideas because with them we can achieve our goal of providing perfect holidays for them. Therefore we will, of course, take note of your valuable feedback and will relay it to the appropriate management for their consideration.Again we thank you for this constructive review of our hotel and hope to be seeing you again soon.Best Regards,Online Reputation ManagerIberostar Dominicana

10/10 Eccellente

Belinda

Soggiorno di 7 notti a febbraio 2024

10/10 Eccellente

Duane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a febbraio 2024

6/10 Soddisfacente

Nicole

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pretty but mostly Latin/Spanish. Few Americans so no kids for my daughter t play with both in the kids club and bout. The beach chairs are practically on top of each other. They have a ridiculous reservation system when you have to decide all the first day and then you can only reserve 4 nights and the rest you have to have buffet. I choose the resorts with many restaurants to have the choice. The Smoke House food was HORRIFIC. staff mixed. Some didnt let us have a drink while we sorted out something with the restaurant reservation. Iberostar runs some strange classist situation where they constantly tell you that you will get something better if you just upgrade....
Soggiorno di 8 notti ad aprile 2023
Risposta di Online Reputation Manager , il giorno 29 feb 2024
Dear Nicole, Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review. Gastronomy and excellence in service is one of the pillars of our establishment, therefore we regret that this was not the impression that you received on your latest visit, we do apologize for this and have taken note of your comments to use them as constructive critique to constantly improve and maintain our standards. Once more, we would like to thank you for your invaluable opinion, and we hope that you had a pleasant journey home. Best regards, Online Reputation Manager Iberostar Dominicana

2/10 Terribile

Francis

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Sherry, Boise

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They made us feel like family. Everyone was very kind! Especially Maria our drink lady at the pool. We will be back for the fifth time in 2026. You are the best! Can't wait.
Soggiorno di 4 notti a febbraio 2024
Risposta di Online Reputation Manager, il giorno 26 feb 2024
Dear Sherry,We would like to express our appreciation to you for this wonderfully positive review. It would be an honor to serve you again in the future and until then we wish you all the best.Regards,Online Reputation ManagerIberostar Dominicana

6/10 Soddisfacente

Erin

Viaggio di coppia
Non mi è piaciuto: Pulizia
Upon arrival, no room was ready for us despite it being after checkin time. We waited for a bit, then were given a room. It was not the type we had registered for and it was dirty. The toilet had visable stains on it, the floor was sandy. We returned to the checkin desk and they did give us a better room, although I never felt that anything was truly clean. The glasses had lip marks, and the dishes in the buffets were often crusty. I saw a huge dead roach in the lobby restroom. All that aside, the food was good for the most part. We generally chose the buffets as the restaurants were hard to get reservations and we didn't feel that they were anything special. We did wish the food areas were open more. We are early eaters and often the buffets weren't open until 1pm, 6pm. Trying to find a place to grab lunch at noon before our flight was tricky. The drinks at the bar were good and fast. The beach was well kept and easily accessible. The landscaping was beautiful. The staff was friendly. We did get bamboozled into "a fancy breakfast at their neighbor resort" which we quickly realized was a timeshare sales pitch. The shows started at 9:45pm, so we didn't really check them out. We get up early and run on the beach at sunrise, so it would have been nice to have some earlier show options. We are pretty well traveled. We have been to better, we've been to worse. Would I chose this particular resort again? Probably not.
Soggiorno di 6 notti a febbraio 2024
Risposta di Online Reputation Manager, il giorno 9 feb 2024
Dear Erin,We sincerely apologize for the inconveniences you experienced during your recent stay with us. Your feedback is invaluable, and we will certainly share it with the relevant departments to address the issues you encountered. Once again, we apologize for any shortcomings you experienced and thank you for bringing them to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experienceRegards,Online Reputation ManagerIberostar Dominicana

10/10 Eccellente

Geoffrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service at this resort. The only complaint was the sraff at the Catalaran rental place. They misbooked me and when I came for the appointment they said it was not available when another couple was taking a Catamaran out. The rebooked for jext day and also cancelled due to high winds
Risposta di Online Reputation Manager, il giorno 26 gen 2024
Dear Geoffrey,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Dominicana

8/10 Buono

Mark

Soggiorno di 10 notti a dicembre 2023

6/10 Soddisfacente

Alicia

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Soggiorno di 5 notti a gennaio 2024

8/10 Buono

Noshir

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice layout. Easy accessibility to all facilities. Children friendly. Did not accept credit cards for activities offered by resort.
Soggiorno di 7 notti a dicembre 2023
Risposta di Online Reputation Manager, il giorno 11 gen 2024
Dear Noshir,Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed our facilities and we hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Dominicana

2/10 Terribile

GURPREET

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Old and dated property
Soggiorno di 6 notti a dicembre 2023
Risposta di Online Reputation Manager , il giorno 8 gen 2024
Dear Guest, Although we sincerely regret reading that some aspects of your holiday at our hotel were not to your liking, we are grateful that you have taken the time to send us your review. Please rest assured that we will be addressing your concerns, and we hope that you will allow us another opportunity at one of our hotels in the future. Best regards, Online Reputation Manager Iberostar Dominicana

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a dicembre 2023

6/10 Soddisfacente

Misti

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 6 notti a dicembre 2023

2/10 Terribile

Larry

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Thia property had roaches. I had a roach in my room and they did nothing. The power frequently went out. The tv in the room didnt work. The only thing that was nice was the beach and thats more God than Iberostar. Do not stay here. Sanatation was subpar at best. Work resort ive ever stayed at in my life. The food was average at best. Air conditioner broke frequently
Soggiorno di 7 notti a dicembre 2023

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Quartos com odor ruim
Estrutura do resort é grande e completa, porém, pela experiência ruim na qualidade da comida(média~ruim) e na limpeza do quarto(travesseiros com odor de mofo) não recomendo com 5 estrelas.
Soggiorno di 5 notti a dicembre 2023

4/10 Scarso

Sean

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
We were celebrating our daughters 21st birthday in the restaurant we had asked ahead of time & given candles to be put on dessert or a cake it didn’t happen every time we made a gesture to the waitress, she went to go and do it, and then didn’t one of my daughters is fluent in Spanish, so there’s no misunderstanding !!!!! Ask for drinks & she came back with one drink then had to go get the rest of the drinks which took forever four out of five meals were cold & steak you could not eat !!! After waiting a long time we decided to leave & go to buffet when we got up I went to guy in charge asked for the candles back and the waitress said wait we do cake now I said to late & my daughter figured out the night was ruined the manager apologize to me ! & asked the guy at buffet could he sing happy birthday gave him the candles a a tip . He said he would do in a a few min so we wait 45 minutes the same thing We walking out So disappointed. !! Nobody seemed to care ! & the food over all was bad !! The last night we went to French restaurant that was good & my daughter asked could we try happy birthday again !! It didn’t happen we couldn’t figure it out !!! So we went to buffet after to see what food they had & it was the best food they had for the 6 days of our stay would not return to this hotel again ! my family spent a lot of money for this vacation & to celebrate my daughter‘s birthday very disappointing. Waited 30 min to get pool towels last day !!
Soggiorno di 5 notti a dicembre 2023
Risposta di Online Reputation Manager, il giorno 5 gen 2024
Dear Sean,We would like to sincerely apologize for the disappointing experience you and your family had during your recent visit. We are truly sorry that we fell short of meeting your expectations, especially on such a special occasion like your daughter's birthday.Our team prides itself on providing excellent service and creating unforgettable experiences for our valued guests. It is disheartening to hear that we failed to deliver on this commitment during your celebration. We understand the importance of celebrating milestones, and we deeply regret that your experience did not live up to the standards we strive to maintain.We take your feedback seriously, and I want to assure you that we are thoroughly investigating the incidents you mentioned. It is our priority to address the issues you faced to prevent similar occurrences in the future. We appreciate your patience and understanding as we work to improve our services. It was not our intention to let you down on this special day.Once again, we sincerely apologize for any frustration or disappointment caused. Your satisfaction is of the utmost importance to us, and we hope to have the chance to regain your trust in the future.Warm regards,Online Reputation ManagerIberostar Dominicana

4/10 Scarso

Natalio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 7 notti a dicembre 2023

8/10 Buono

Armando

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Buena opcion
El hotel bonito, las instalaciones pueden mejorar. El servicio en restaurantes de especialidad muy lento. Los shows y bares muy buenos
Soggiorno di 5 notti a dicembre 2023

2/10 Terribile

Daria

Soggiorno di 6 notti a dicembre 2023

8/10 Buono

Tatyana

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a dicembre 2023

10/10 Eccellente

Claire

Soggiorno di 7 notti a dicembre 2023

8/10 Buono

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a novembre 2023

6/10 Soddisfacente

Chi f

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 3 notti a novembre 2023

6/10 Soddisfacente

Steven

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Since weather in Punta Cana often hot and humid, all restaurants and lobby should have A/C.
Soggiorno di 8 notti a ottobre 2023
Risposta di Online Reputation Manager, il giorno 15 nov 2023
Dear Steven, Thank you for taking the time to write and share this comment.Your input is of great importance to us, and we will be sharing this suggestion with our management for them to consider.We are honored to host and serve you and hope to have more opportunities to continue to do so in the future.Best regards,Online Reputation ManagerIberostar Dominicana

10/10 Eccellente

altagracia

Viaggio con animali domestici, Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Amazing!!
Soggiorno di 6 notti a ottobre 2023
Risposta di Online Reputation Manager, il giorno 9 nov 2023
Dear Altagracia,It is always a pleasure to receive positive feedback like yours from our valued guests. We hope to see you again in the not too distant future.Regards,Online Reputation ManagerIberostar Dominicana

4/10 Scarso

kelvyn, allentown

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
the employees are excellent, but there are no shows , no much variety in the food and the pool is very hot looks like a jacuzzi I would give it 2 stars I think the price is too expensive for what they offer And I dare say that Iberostar Puerto Plata is better than the one in Punta Cana and even cheaper
Soggiorno di 3 notti a ottobre 2023
Risposta di Online Reputation Manager , il giorno 30 ott 2023
Dear Kelvyn,Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review. We have taken good notes of your observations and will be addressing them with our team to ensure an improvement, and we hope that you will allow us another opportunity at one of our hotels in the future to serve you in true Iberostar style. Best regards, Online Reputation Manager Iberostar Dominicana

8/10 Buono

Barbara

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great stay. Enjoyed the food and room was nice and cool and clean.
Soggiorno di 6 notti a ottobre 2023
Risposta di Online Reputation Manager, il giorno 26 ott 2023
Dear Barbara,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Dominicana

8/10 Buono

Yariani

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a ottobre 2023

8/10 Buono

Christopher John, HOFFMAN ESTATES

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Staff in many of the restaurants was not attentive. Music at bars and at the pool and on the beach was excessively loud. Food was 4 out of 5. Next time would stay at bayhibee
Soggiorno di 9 notti a ottobre 2023
Risposta di Online Reputation Manager, il giorno 26 ott 2023
Dear Christopher,We would like to take this opportunity to thank you very much for sharing this review and, at the same time, for your helpful assessment of our hotel. We are very grateful and motivated to receive your constructive feedback, as we are always open to suggestions on how we can improve our services on a daily basis to satisfy our guests' wishes and provide an even better service now and in the future.It would be an honor to welcome you again and provide you with a better service if you decide to visit us again. Best Regards,Online Reputation ManagerIberostar Dominicana

6/10 Soddisfacente

July

Soggiorno di 3 notti a ottobre 2023

10/10 Eccellente

Mark J, Pittsburgh

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Astonishing views, nice park like ground, very friendly employees, great and very clean housekeeping. Cons: only one thing, food was sometimes a little cold at the buffet, but the specialty restaurants were absolutely great. Ones in a while you saw a fly, but for the circumstances that the buffet area is not enclosed you can't be disappointed. Overall this property is at least 4.8 out of 5. Thank you to the staff
Soggiorno di 7 notti a ottobre 2023
Risposta di Online Reputation Manager, il giorno 9 ott 2023
Dear guest,It has been an absolute pleasure to read this great review of your recent stay at our hotel and we really appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfil all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.It is nice to know that you felt so comfortable with us and that have chosen to share that fact with others and we hope to see you again soon.Best Regards,Online Reputation ManagerIberostar Dominicana

2/10 Terribile

Deiby

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti a settembre 2023

8/10 Buono

Miriam

Soggiorno di 4 notti a settembre 2023

8/10 Buono

John Carl

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service was outstanding, special shout out to Crystal and Junior for helping make my stay bwry enjoyable
Soggiorno di 5 notti a settembre 2023
Risposta di Online Reputation Manager, il giorno 20 set 2023
Dear John,A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvelous to see you again one day.Kind regards,Online Reputation ManagerIberostar Dominicana

8/10 Buono

Anna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall Okay - Excellent Staff
Overall a nice trip. Excellent except for the concierge who’s clearly pushing to make a commission on the Vacation Club and restaurant recommendations. Food was very disappointing and drinks were watered down. Fortunately the staff and the exceptional entertainment staff led my a “Mr. Mike Tyson” - ha, helped my mothers 90th Birthday celebration special.
Soggiorno di 5 notti a settembre 2023

6/10 Soddisfacente

JOSE RAMON CARBALLO

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
This was our 5th stay in this hotel. Unfortunately, we won't comeback. The hotel already needs a capital reconstruction particularly the rooms. There are many insects in almost all areas including bed bugs and roaches, the latter in areas near restaurants or in the nightclub bar. The food leaves a lot to be desired. The fruits are not ripe and the sweets are tasteless. The meats are sometimes very dry and overcooked.
Soggiorno di 10 notti ad agosto 2023
Risposta di Online Reputation Manager, il giorno 11 set 2023
Dear Jose,Although we sincerely regret reading that your holiday at our hotel was not to your liking, we are grateful that you have taken the time to send us your review.Our primary goal is to provide our guests with an enjoyable and relaxing vacation in all possible areas, and we deeply regret not meeting your expectations on this occasion. Your feedback is important to us, and we will share it with our management team to make the necessary improvements. Thank you for sharing your thoughts with us.We appreciate your loyalty over the years, and we really hope to have another opportunity to mend our ways. If you decide to give us another chance in the future, we will strive to ensure a more pleasant experience that aligns with your expectations.Best regards,Online Reputation ManagerIberostar Dominicana

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Absolute bang for your buck
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Ava Esther

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love everything about it the beach entertainment was fantastic all the dancing and games
Soggiorno di 5 notti ad agosto 2023
Risposta di Online Reputation Manager, il giorno 24 nov 2023
Dear Ava,We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared.We look forward to welcoming you again, very soon.Regards,Online Reputation ManagerIberostar Dominicana

10/10 Eccellente

Helmuh

Soggiorno di 3 notti a settembre 2023