Interni

Recensioni per Kverna Guesthouse

2.5 out of 5
Kverna Guesthouse
Skógar, Rangárþing eystra

Recensioni

6,8
Valutazione di 10 - Eccellente. 66 su 283 recensioni" "
Valutazione di 8 - Buono. 86 su 283 recensioni" "
Valutazione di 6 - Soddisfacente. 53 su 283 recensioni" "
Valutazione di 4 - Scarso. 39 su 283 recensioni" "
Valutazione di 2 - Terribile. 39 su 283 recensioni" "

7,4/10

Pulizia

7,8/10

Personale e servizio

5,8/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

fulvio

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a settembre 2023
Risposta di Ivy, il giorno 28 ott 2023
Thank you for taking the time to share your experience with us. We're pleased to hear that some aspects of your stay were positive. We apologize for any inconvenience you faced. Your feedback is valuable, and we hope to make your next stay more memorable. Kind regards,

6/10 Soddisfacente

Stefania

Mi è piaciuto: Personale e servizio
Essenziale, colazione buona
Soggiorno di 1 notte ad agosto 2023
Risposta di Apolonia, il giorno 31 ago 2023
Dear Stefania, Thank you for staying with us and for your kind review. We are looking forward to welcoming you on our next stay with us.

6/10 Soddisfacente

francesca

Soggiorno di 1 notte ad agosto 2023
Risposta di Igor S., il giorno 23 ago 2023
Dear Francesca,Thank you for sharing your feedback. We're glad to have hosted you during your stay. Should you choose to stay with us again, we'll be dedicated to making your experience even better. We hope to have the opportunity to welcome you back soon.kind regards,

6/10 Soddisfacente

Antonio

Viaggio di coppia
Mi è piaciuto: Pulizia
Good accommodation no frilly (but not cheap). Room small, shared bathroom, breakfast simple
Soggiorno di 1 notte ad agosto 2023
Risposta di Igor S., il giorno 23 ago 2023
Dear Antonio,We really do appreciate your review!We're also thankfull for your generous feedback, as it helps us to improve our performances and to deliver a high standard of service for future guests.kind regards,

4/10 Scarso

Federica

Soggiorno di 1 notte ad agosto 2023
Risposta di Igor S., il giorno 29 ago 2023
Dear Federica,Thank you for taking the time to share your experience with us.Kindest regards,

4/10 Scarso

LUCA

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Struttura da rinnovare, stanza vecchia e con alcune cose non funzionanti ( la luce della stanza rotta, funzionava solo una lampada nel comodino ) una zona bagno doccia per sei stanze!! Unica nota positiva la colazione e la posizione. Non consiglio
Soggiorno di 1 notte a luglio 2023
Risposta di Klimentina, il giorno 21 lug 2023
Dear Luca,Thank you for your review.Your happiness is our pleasure. We are sorry that we did not meet your expectations. We appreciate you bringing this remark to our attention.We hold ourselves to the highest standards and we strive to provide the best experience to our guests. We really appreciate all feedback. We are sorry you did not contact us during your stay since we provide 24/7 support. Looking forward to welcoming you in the future for a better experience.Best regards,Klimentina

8/10 Buono

silvana pasqualina

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Personale gentile e disponibile, stanze discrete. Buona colazione e posto eccezionale. Opportunità di una stuba calda.
Soggiorno di 1 notte a luglio 2023
Risposta di Apolonia, il giorno 13 lug 2023
Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience on your stay with us and we very much appreciate your valuable feedback. We are looking forward to welcoming you on our next stay with us.

10/10 Eccellente

Giovanna

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Buona struttura ottima colazione
Buona struttura antico stabilimento forse un ex collegio , vedendo anche le foto appese nei corridoi. Pernottamento con ottima colazione abbondantemente vasta. Posizione buonissima a pochi metri dalla ring road 1. Vicino alla struttura c’è una bellissima cascata Skogafoss
Soggiorno di 1 notte a giugno 2023
Risposta di Igor S., il giorno 19 giu 2023
Dear Giovanna,It's wonderful to know that we exceeded your expectations during your stay. We take pride in providing our guests with exceptional service and amenities, and we're glad that you enjoyed everything. We hope to welcome you back soon!Best regards,

6/10 Soddisfacente

Simona

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Se venisse ristrutturato sarebbe un posto fantastico
Soggiorno di 1 notte a giugno 2023
Risposta di Tanja, il giorno 9 giu 2023
Thank you for your review. We sincerely appreciate and value your comments on areas we can improve on to enhance our guest's stay. Thanks for staying with us. We do hope that we are able to welcome you back in the future for an even better experience. Best and warmest wishes from our team.

6/10 Soddisfacente

Simone

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Struttura a buon prezzo per gli standard islandesi, posizione ottimale, buona colazione, nell'ala staccata, i servizi sono carenti ( numero di docce e bagni per le persone accolte ).
Soggiorno di 1 notte a settembre 2022
Risposta di Andrija, il giorno 13 set 2022
Thank you for your review. We sincerely appreciate and value your comments on areas within our hotel that we believe we can improve to enhance our guests stay. Thanks for staying with us. We do hope that we are able to welcome you back in the future.Best and warmest wishes from our team.

10/10 Eccellente

Ahlam

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was nice!! Felt like a prison with where they placed the sink but it was good for just one night. shared bathroom was a unique experience!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Kind regards,, il giorno 26 apr 2024
Dear Ahlam, Thank you for the kind review. We are glad to know that you still had an enjoyable stay despite all the quirks. We hope to be able to host you again in the future!

10/10 Eccellente

Olga

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a good stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Georgie, il giorno 25 apr 2024
Dear Olga,Thank you kindly for your wonderful review. We truly appreciate the time you took to give us feedback. We are happy to hear that you were pleased with your overall stay with us. We would be delighted to welcome you again in the future. Best regards, Georgie

8/10 Buono

Magdalena

It is an old school, transformed into an hostel. God for one night.
Soggiorno di 1 notte a novembre 2023
Risposta di Ivy, il giorno 22 nov 2023
Dear Magdalena thank you for the feedback. We hope you enjoyed your stay and we look forward to welcoming you. Kind regards,

10/10 Eccellente

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Breakfast was great. Bathrooms are shared. Worked out just fine, but a little inconvenient
Soggiorno di 1 notte a novembre 2023
Risposta di Marie, il giorno 8 nov 2023
Dear Brian,Thank you for your stay and for your review.We appreciate you chose us for your journey in Iceland. Our main goal is to provide the best experience for our guests, and we are really glad that our effort was successful. You are welcome to be our guest again in the future.Best wishes,

8/10 Buono

Larz

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Gammal skola
Hotellet är en gammal skola, och inte ett hotell i traditionell bemärkelse. Det är fortfarande mycket ”skolkänsla” kvar i byggnaden och rummen. Ok som övernattning, och frukosten var bra.
Soggiorno di 1 notte a novembre 2023
Risposta di Andrija, il giorno 7 nov 2023
Thank you for your kind words! We're delighted to have contributed to a memorable trip for you. Your compliments about our amenities and hospitality mean the world to us. We hope you choose our hotel again when you're back in town.

6/10 Soddisfacente

ivana

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
das Badezimmer war sehr alt
Soggiorno di 2 notti a novembre 2023
Risposta di Natasha, il giorno 5 nov 2023
Dear Ivana,Thank you for your review.We sincerely appreciate and value your comments on areas within our apartment, that we believe we can improve to enhance our guest stay. We always aim to deliver a great experience, and we are disappointed when we don't meet expectations. We do hope that we are able to welcome you back in the future. Best wishes

8/10 Buono

Rachita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Ivy, il giorno 28 ott 2023
Thank you for choosing us . We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

6/10 Soddisfacente

Martin

Viaggio di gruppo
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Average at best, not worth the money. Small rooms, no room to move. Shower broken, water on floor in shower areas, no bath mats. Water on floor in one of the bedrooms, the other bedroom floor was dirty. Hair on table in our room was not ours. Breakfast was okay.
Soggiorno di 1 notte a ottobre 2023
Risposta di Igor S., il giorno 23 ott 2023
Dear Martin,We regret that the value-for-money aspect of your stay was unsatisfactory. Your comments are taken seriously, and we'll review our offerings to ensure better guest experiences. We hope you'll reconsider staying with us again so we can provide you with a more enjoyable stay.Kind regards,

2/10 Terribile

Andreas

Soggiorno di 1 notte ad agosto 2023
Risposta di Ivy, il giorno 24 ott 2023
Dear Andreas, thank you for the feedback. We are very sorry that you experience didn't meet your expectation. Your feedback is valuable, and we hope to make your next stay more memorable. Kind regards,

6/10 Soddisfacente

Souel

Viaggio con la famiglia
1 nuit près de vik
Auberges de jeunesse salle de bain dans le couloir. Décoration un peu glauque photos noire et blanc encadrer dans le couloir des anciens eleves. Cette établissement etait un ancien lycee. Nous avons payer 200e pour 1 nuit a 2 adultes 2 enfants. Un peut chere a mon avis pour se que cest !!! Petit déjeuner compris Pas tres propre niveau des douches et une douche etait casse. L interrupteur pour eclaire notre chambre faisais saute les plombs de tout l'étage. Un peux galère car nous avion du mal a trouver le personnel pour remettre le courants. Les fois d apres cest moi qui allait remettre le courants !! Personnel sur place sympathiques. Pour finir cette établissement est ok pour jeune ou couple mais pas les familles un peu complique.
Soggiorno di 1 notte a ottobre 2023
Risposta di Igor S., il giorno 23 ott 2023
Dear Souel,Thank you for your time and effort to express your view regarding your stay with us.We would like to express our sincere apologies for any inconvenience you've experienced during your stay with us. On a positive note, we really appreciate your comments on those areas that you felt we were doing right. Best regards,

8/10 Buono

Lynsey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check-in and out was very easy. I liked that it was a few minutes’ walk to two waterfalls and a folk museum, as well as an excellent fish and chips cart. The breakfast provided for guests each morning was good, a wide variety of options were available. I was disappointed that this place didn’t have a full kitchen for cooking my own meals, but there was a microwave, electric kettle, and mini fridge available. Overall I would recommend this place as a budget friendly option.
Soggiorno di 2 notti a settembre 2023
Risposta di Igor S., il giorno 12 ott 2023
Dear Lynsey,We're grateful for your review. We're pleased to know that your stay was decent and met your needs. Your feedback about the amenities is noted, and we'll consider it in our ongoing efforts to enhance guest comfort. Should your travels bring you back our way, we'd be more than happy to host you again.Warmest regards,

6/10 Soddisfacente

Benjamin

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Should provide more for the cost
Definitely not a hotel, or really a guesthouse… more of a hostel with private rooms. “shared bath” provides 2 toilets and showers for an entire hallway. Rooms are very very small. It’s fine but not for the price we paid! Breakfast was good and staff were helpful.
Soggiorno di 2 notti a ottobre 2023
Risposta di Igor S., il giorno 12 ott 2023
Dear Benjamin,Thank you for your time and effort to express your view regarding your stay with us.We would like to express our sincere apologies for any inconvenience you've experienced. On a positive note, we really appreciate your comments on those areas that you felt we were doing right. We are always aiming to provide the highest possible experience to our guests and it is heartwarming to hear that our effort was appreciated.Kind regards,

10/10 Eccellente

Elizabeth

Soggiorno di 1 notte a ottobre 2023
Risposta di Ana, il giorno 31 ott 2023
Dear Elizabeth, Thank you for the time to give us feedback. Your positive review motivates us to continue delivering excellent service. We hope we will welcome you again in the future. Kind regards,

8/10 Buono

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
This place needs some love, but the staff was sweet, the rooms clean, the neighborhood fantastic: Cows, Skogafoss and the Skogar Folk Museum which is very underrated and should be more popular are all in walking distance. Fix up the hot tub, a little paint, better "kitchen" facilities for the self-cater and it would be SWEET. The public pool in Vik is excellent and you can shower there for 600kr.
Soggiorno di 2 notti a ottobre 2023
Risposta di Ivy, il giorno 11 ott 2023
Thank you for your generous words and amazing review. We are truly happy to hear that you had such a wonderful experience with us. We're really grateful for your precious feedback. We hope that you will be our honored guest in the future again. Warmest regards,

6/10 Soddisfacente

Dwight

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Was good for a night stay. Basic
Soggiorno di 2 notti a ottobre 2023
Risposta di Ivy, il giorno 10 ott 2023
Thank you for choosing us . We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

2/10 Terribile

YU SANG DICKSON

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bed linen and pillow cases seem not clean. We stayed consecutive 3 nights. The towels were not changed for 2 nights. On the 3rd day, we met the housekeeping staff and asked him to change towels. He answered that he only changed towels for rooms that had been checked out and informed us to go to the reception at the main building 200m away from the annex building where we lived. Apparently he was changing towels and nothing else
Soggiorno di 3 notti a ottobre 2023
Risposta di Igor S., il giorno 7 ott 2023
We're disheartened to hear about your unpleasant stay with us. Please accept our apologies for the discomfort you faced. Rest assured, we take your feedback seriously, and we'll address the issues promptly. We hope you'll consider giving us another chance to demonstrate the hospitality we're known for.Best regards,

10/10 Eccellente

Sergio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Igor S., il giorno 7 ott 2023
Dear Sergio,Thank you for your lovely review! We're delighted to have contributed to your pleasant stay. We're honored to be your chosen retreat, and we eagerly await your next visit. Until then, take care, and have a wonderful journey!Warmest regards,

6/10 Soddisfacente

Renee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s an old boarding school so our room (for two) was tiny and had a bed and a small sink; you have to walk across the hall to the bathroom. But the bathroom was a single and you can lock the door (not a “shared” bathroom). Breakfast was decent. WiFi was really good.
Soggiorno di 1 notte a ottobre 2023
Risposta di K, il giorno 8 ott 2023
Dear guest,Thank you for taking the time to review us. We are very glad to hear that you liked your stay with us. You are welcome to come back and stay with us in the future again for a better experience.Best regards,Klimentina

8/10 Buono

Johannes

Viaggio di gruppo
Die Zimmer sind ok und sauber. Es gibt aber zu wenig Ablagemöglichkeiten bzw. Schränke. Das Frühstück ist gut. Die sanitären Anlagen sind aber unterdurchschnittlich und bedürfen einer dringenden Sanierung. Man merkt dem Haus an, dass es ehemaliges Internat ist und die letzte Renovierung schon länger her ist.
Soggiorno di 1 notte a ottobre 2023
Risposta di Igor S., il giorno 7 ott 2023
Dear Johannes,Thank you for sharing your thoughts with us. We're glad to hear that certain aspects of your stay were positive. Your feedback is essential in our journey to improve our services continually. Rest assured, we'll consider your comments seriously and take appropriate action. We hope you'll consider staying with us again so we can offer you an even better experience.Kind regards,

8/10 Buono

Jonas

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Igor S., il giorno 7 ott 2023
Dear Jonas,Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future. Best regards,

10/10 Eccellente

jang

Soggiorno di 1 notte a ottobre 2023
Risposta di Igor S., il giorno 23 ott 2023
Dear Jang,Thank you for your amazing review.We are truly happy indeed to hear that you had such a wonderful experience with us.We're really grateful for your precious feedback. We hope that you will be our honored guest in the future again.Kind regards,

4/10 Scarso

Tanya

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Interesting former boarding school, so it is more of a very basic hostel than a guesthouse. We booked a family room which was very spacious. Breakfast was great. Very close to 2 beautiful waterfalls, as well as a fabulous museum. Our only issue was being overbilled (booked thru Expedia for 370 euro for 2 nights, but charged 406 euro) for our stay, which we did not discover until after our return home since prepayment was processed prior to arrival. Attempts to contact the property to resolve this issue have been ignored, and Expedia was unable to resolve the issue either.
Soggiorno di 2 notti a settembre 2023
Risposta di Ivy, il giorno 4 ott 2023
Dear Tanya, thank you for taking the time to leave us your feedback. Thank you for your generous words and amazing review. We are truly happy to hear that you had such a wonderful experience with us. We're really grateful for your precious feedback. Regarding the payment, after checking we see that we have charged the exact correct amount of 370.64 euros. We have not overcharged you and that is maybe due to the currency change We hope that you will be our honored guest in the future again. Warmest regards,

6/10 Soddisfacente

Justine

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Good breakfast Good localisation Difficulty with temperature of water
Soggiorno di 1 notte a ottobre 2023
Risposta di Ivy, il giorno 4 ott 2023
Thank you for choosing us . We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back in the near future.

4/10 Scarso

Kate

Soggiorno di 1 notte a settembre 2023
Risposta di Igor M., il giorno 2 ott 2023
Thank you for your review. We do hope that we are able to welcome you back in the future. Best and warmest wishes.

10/10 Eccellente

Sum Ping

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di K, il giorno 29 set 2023
Dear Sum Ping,Thank you! Your happiness is our pleasure. We are glad you had a nice stay. You are always welcome.Best regards,Klimentina

6/10 Soddisfacente

Lindsay

Mi è piaciuto: Personale e servizio
Great to rest your head for the night, over boarding school. Dorm style
Soggiorno di 1 notte a settembre 2023
Risposta di Andrija, il giorno 28 set 2023
Thank you for providing your feedback. We're glad that you had a decent stay with us. If you have any further suggestions, feel free to share them with us.

2/10 Terribile

Fabian

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We wondered very much why in front of the entrance is advertised with a gym and spa area, this does not fit the overall condition of the accommodation. There was no one at the reception for a long time during the day, so it seemed very creepy. The location is good, but the price paid is way too high for the service provided.
Risposta di Marie, il giorno 24 set 2023
Dear Fabian,Thank you for reviewing your recent stay with us. We appreciate and value your feedback.We are truly saddened to hear that the facilities did not meet your expectations. Your feedback has been passed on to our very trusted and qualified staff who will look into areas that you believe we can improve on to enhance our guest's experience. We do hope that we get the chance to welcome you back in the future for a more positive visit. Sincerely,

4/10 Scarso

Runa

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dreckig und alt. Frühstück aber gut
Soggiorno di 1 notte a settembre 2023
Risposta di Marie, il giorno 24 set 2023
Dear Runa,We are really sorry that our place did not meet your expectations. On a positive note, we appreciate your comments on those things that you felt we were doing right. We do strive to provide the best experience to our clients and we are glad to hear that our effort was appreciated. Best and warmest wishes,

2/10 Terribile

Iulia

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
M
Soggiorno di 1 notte a settembre 2023
Risposta di Igor M., il giorno 21 set 2023
Thank you for your review,We apologize for falling short of your expectations. Your feedback will assist us in delivering a better experience in the future. Thanks for staying with us.

8/10 Buono

harika

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Location is absolutely stunning ! Loved staying at this property- well maintained
Soggiorno di 1 notte a settembre 2023
Risposta di Igor M., il giorno 21 set 2023
We sincerely appreciate your fantastic review! It brings us immense joy to know that you had such a wonderful time during your stay and that you found our location to be absolutely stunning.Maintaining our property in top-notch condition is a top priority, so we're thrilled to hear that you noticed our efforts. We want all our guests to enjoy a comfortable and memorable experience.Your kind words are truly motivating for our entire team, and we hope to have the pleasure of hosting you again in the future. If there's anything else you'd like to share or any specific aspects of your stay that stood out to you, please feel free to let us know.Thank you once more for choosing to stay with us and for taking the time to share your feedback.

8/10 Buono

Alfred

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hostel living at its finest
Guesthouse Kverna is a great place to overnight. I don’t think any of the rooms have an en-suite, so toilets and showers are down the hall. Great location, courteous staff, and the breakfast is great. Real eggs! The showers need updating and it takes a little while to get hot water. I recommend for the adventurous type.
Soggiorno di 2 notti a settembre 2023
Risposta di Igor M., il giorno 21 set 2023
We are very delighted with your outstanding review of your recent stay with us. We are glad to hear you enjoyed your vacation and we are very thankful for all your feedback. Thank you for being our valued and honored guest. Best and warmest wishes from our Team.

6/10 Soddisfacente

Ying

Mi è piaciuto: Personale e servizio
The staffs were very friendly and patient. The breakfast was good.
Soggiorno di 1 notte a settembre 2023
Risposta di Igor M., il giorno 21 set 2023
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a pleasant experience during your stay with us.Our team takes great pride in providing friendly and attentive service, and it's wonderful to hear that you found our staff to be both friendly and patient. We believe that a warm and welcoming atmosphere is essential to ensuring our guests have a comfortable and enjoyable stay.We're also delighted that you enjoyed our breakfast offerings. We strive to provide a delicious and satisfying breakfast to start our guests' days off on the right foot.Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out.Thank you once again for choosing to stay with us!

4/10 Scarso

Richard

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Two big issues we had with the property: 1. The showers were broken creating a long line in the shared showers that looked to not have been cleaned anytime recently 2. They had the heater cranked all the way up. Our group is from Texas and it felt about like summer does there in our room. The rooms hold heat so well after turning down the radiator in our room it took 6-7hours to finally get to a reasonable temp.
Soggiorno di 1 notte a settembre 2023
Risposta di Ana, il giorno 31 ott 2023
Dear Richard, Thank you for the time to give us your honest opinion about your recent stay in our guesthouse. We are sorry to hear that we didn't meet your expectations. We strive to provide a positive experience for our guests, that's why we provide 24/7 service to assist you with any inconvenience that might occur during your stay. Hopefully, you will give us another chance in the future to provide you with a more positive experience. Kind regards

8/10 Buono

Anneke-Reeve

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is a former residential school that has been converted to a guesthouse. They have small, concrete, dorm-style rooms (ours had a sink), shared bathrooms, large shared common spaces, and the largest range of breakfast food options we were served on our whole trip. Be warned, however, that the "gym" is basketball court with a couple of treadmills shoved up against the wall, the "spa" was not functional (not even quite sure what they meant by "spa"), and the "kitchenette" in the second building consisted of a single mini-fridge (to serve easily 50-60 guests), a kettle for boiling water, and a microwave. That said, the setting is pleasant and quiet, there's a rather good restaurant by the waterfall if you want to eat something not microwaved or boiled, and it's a perfectly suitable place for backpackers or folks looking for an inexpensive place to stay.
Risposta di Apolonia, il giorno 19 set 2023
Dear Aneke, thank you for staying with us. We are delighted to note that you had a pleasant experience on your stay with us and we very much appreciate your valuable feedback. We are looking forward to welcoming you on our next stay with us.

10/10 Eccellente

Jamie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Affordable place to stay
Everything was as advertised. It’s kind of like a hostel. It’s an old dormitory bathrooms are shared. The room was nice and breakfast was great.
Soggiorno di 1 notte a settembre 2023
Risposta di Apolonia, il giorno 19 set 2023
Dear Jamie, we are so happy to hear you had a great experience on your stay with us. Your review made our day! Our whole team works very hard to keep our guests happy. Thanks again, we hope you can visit us again soon.

8/10 Buono

Liefooghe

Soggiorno di 1 notte a settembre 2023
Risposta di Marie, il giorno 9 ott 2023
Dear Liefooghe,Thank you for your stay.We are glad that you enjoyed your stay with us.Our main goal is to provide the best experience possible for our guests. We hope that you will have the chance to be our guest again in the fuBest regards,

6/10 Soddisfacente

David

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
property in very bad condition. great breakfast. Nice staff.
Risposta di Apolonia, il giorno 19 set 2023
Dear David, thank you for your comment. We take all reviews very seriously, your feedback will help us improve for our next guest or your next visit. We look forward to seeing you again next time you decide to stay with us. Best and warmest wishes from our team.

8/10 Buono

Krystal

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was in an excellent location near Vik and other natural attractions, especially the waterfalls (which were spectacular). The breakfast buffet was good and the room had adequate storage (cabinets and shelves). The shared bathrooms were clean and had private stalls which was nice. During check in it was difficult to find staff members, but that was the only difficulty we encountered. Overall, our stay here was overwhelmingly positive.
Soggiorno di 2 notti a settembre 2023
Risposta di Apolonia, il giorno 19 set 2023
Dear Krystal, thank you for taking the time to review us. We are very glad to hear that you liked your stay with us. We strive to provide the best experience to our guests and it's very heartwarming to hear that our effort was appreciated. We hope you can come back and stay with us in the future.

6/10 Soddisfacente

Runa

Soggiorno di 1 notte a settembre 2023
Risposta di Apolonia, il giorno 19 set 2023
Thank you for your comment. We take all reviews very seriously, your feedback will help us improve for our next guest or your next visit. We look forward to seeing you again next time you decide to stay with us. Best and warmest wishes from our team.

6/10 Soddisfacente

John, New Bedford

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
No one was readily available at check in, with no way to summon staff on site. Room was disappointing upon first view, although the bed was quite comfortable.
Soggiorno di 1 notte a settembre 2023
Risposta di Ivy, il giorno 17 set 2023
Dear John, Thank you for the feedback.We are very sorry to hear that your expectations were not met. Reception is opened until 10pm however we provide phone service 24/7.Thank you for pointing out things that we can work on to improve our service.