Esterni

Recensioni per Hyatt Place Jackson/ Ridgeland

3 out of 5
Hyatt Place Jackson/ Ridgeland
1016 Highland Colony Pkwy, Ridgeland, MS

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 467 su 1000 recensioni" "
Valutazione di 8 - Buono. 235 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 138 su 1000 recensioni" "
Valutazione di 4 - Scarso. 83 su 1000 recensioni" "
Valutazione di 2 - Terribile. 77 su 1000 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Thomas

Mi è piaciuto: Personale e servizio
Staff was excellent. My room needed some work on it, but it was livable. I appreciated the quiet during the week.
Soggiorno di 3 notti ad aprile 2024
Risposta di BY, il giorno 27 apr 2024
Thank you, Thomas - we appreciate you enjoyed our staff and the quietness in the rooms. We hope to have you as our guest again!

10/10 Eccellente

Larry

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice place
Soggiorno di 1 notte ad aprile 2024
Risposta di BY, il giorno 21 apr 2024
Thank you Larry for the excellent review. We will share with our team!

4/10 Scarso

Amanda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I booked at a Hyatt because I expected it to be a little nicer. Unfortunately we got there to check in, around 6:30 pm, after a 7 hour car ride and our room was a mess. No sheets on the bed, old food and trash around the room, filthy. Ok, we thought it was a simple mixup of a room marked clean that hadn’t been cleaned. We informed Madisson at the desk, who was extremely kind, apologetic and helpful. (Bonus points for her, she deserves a raise) Unfortunately the hotel was completely booked and there wasn’t another available room for us, there was also a constant flow of people and so Maddison couldn’t much help us get the room cleaned as she was the only person working at all that evening. After waiting over an hour and poor Maddison being constantly swamped, I even offered to clean the room if she could get us a cleaning cart. But she was able to get in touch with her manager who came and cleaned the room for us so we could finally get into our room at about 9 pm. After that fiasco I was grateful for their effort to help us. However overall the stay wasn’t great. A broken ice machine and no vending machine on every floor, the continental breakfast was basically bagels, yogurt with pineapple and some flavorless eggs or dry waffles. Also there was only one pot of coffee that was constantly empty. I think 4-5 different patrons asked how much longer for coffee. We had used Expedia to book, which I won’t do again, because we couldn’t even cancel and go somewhere else.
Soggiorno di 1 notte ad aprile 2024
Risposta di BY, il giorno 16 apr 2024
Thank you Amanda for sharing your experience with us. We apologize for the inconvenience caused and would appreciate the opportunity to make this right should you find yourself back in our area. We will share this with our team as well.

6/10 Soddisfacente

William, Hot Springs Village

Non mi è piaciuto: Personale e servizio
Our room, next to the elevator, was ready when we arrived on Wednesday afternoon. Not content with registering my debit card for “incidentals,” the hotel charged me 40.00, promising to give it back if I didn’t run up any charges. On Thursday and Friday mornings when we left the hotel, I reminded them that our room should be cleaned and made up. No one touched the room during our three-night stay. Despite a personal appeal to the front desk on the two days. Citing a prepaid (Expedia) “third party reservation,” the hotel presented me with a checkout bill showing an unidentified credit balance of 27.00. No room charge, taxes, or any other breakdown. We did manage to extract some clean towels one evening. Without going into minute detail, the hotel was just plain tired. The drain in our washbasin and our shower was damaged. The radio berwen our beds was turned on and off by a wall switch beside the entrance door. I will skip over how long it took to ferret out that distinctive feature. We did not eat breakfast, which looked just fine, but the Regular coffee (the only one of three dispensers that bore a label) at 0715, in the middle of breakfast hours. Making myself heard with some difficulty (one of the servers was shouting, “I don’t be anybody’s maid!”) to the front desk, I was met with as much eagerness to produce fresh coffee as if I’d suggested re-tiling the lobby floor. I had a radio appearance scheduled for 0800, so I really didn’t have time to waste. This was not true of
Soggiorno di 3 notti ad aprile 2024
Risposta di BY, il giorno 8 apr 2024
Thank you William for sharing your experience. We will review this with our staff in detail.

6/10 Soddisfacente

Ayeesha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Water pressure was really low
Soggiorno di 4 notti a marzo 2024
Risposta di BY, il giorno 8 apr 2024
Thank you Ayeesha for letting us know.

8/10 Buono

Constance

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di BY, il giorno 5 apr 2024
Thank you Constance - we hope to see you again very soon!

10/10 Eccellente

Daryl

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to stay.
Soggiorno di 1 notte a marzo 2024
Risposta di BY, il giorno 25 mar 2024
Thank you Daryl for the excellent review. We hope to see you again very soon!

6/10 Soddisfacente

AmBria

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
This hotel was almost perfect, until I saw hair left in the shower. Other than that it was decent.
Soggiorno di 2 notti a marzo 2024
Risposta di BY, il giorno 18 mar 2024
Thank you AmBria for sharing your experience. We hope to see you again soon.

10/10 Eccellente

William

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property exceeded my expectation, love quietness, shooping& restaurants.
Soggiorno di 1 notte a marzo 2024
Risposta di BY, il giorno 17 mar 2024
Thank you William - we are thrilled you enjoyed your stay with us and that we exceeded your expectations!

10/10 Eccellente

Jarrett

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
It was clean, staff was friendly, big rooms!
Soggiorno di 2 notti a febbraio 2024
Risposta di BY, il giorno 13 mar 2024
Thank you Jarrett for the excellent rating! We are pleased you enjoyed your stay and found our staff friendly. We hope to see you again very soon!

10/10 Eccellente

Chad

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a quick stay, the front desk was accommodating. The room was clean.
Soggiorno di 1 notte a marzo 2024
Risposta di BY, il giorno 13 mar 2024
Thank you Chad - happy to hear you enjoyed your quick stay with us and found your room to be clean and enjoyed our staff.

8/10 Buono

Jelal

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di BY, il giorno 6 mar 2024
Thank you Jelai for taking the time to rate our property. We hope to see you again very soon!

10/10 Eccellente

James H

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean,looks great i would highly recommend staying there again
Soggiorno di 1 notte a febbraio 2024
Risposta di BY, il giorno 17 feb 2024
Hi James H! We appreciate you taking the time to give us a wonderful review. We hope to see you again very soon.

4/10 Scarso

MeOcha

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Customer service wasn’t up to standard this last trip and we made it into to town around midnight room was dirty we had to switch and still ended up in a dirty room
Soggiorno di 2 notti a dicembre 2023
Risposta di BY, il giorno 8 feb 2024
Thank you for your feedback. We would value the opportunity to speak with you in person to learn more about your stay.

4/10 Scarso

ralph

Soggiorno di 1 notte a gennaio 2024
Risposta di BY, il giorno 30 gen 2024
Thank you Ralph - we would value the opportunity to speak with you in detail regarding your rating to better understand.

8/10 Buono

Andrew

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di BY, il giorno 25 gen 2024
Thank you Andrew, pleased you enjoyed your stay and we hope to see you again!

10/10 Eccellente

Charles R.

Soggiorno di 1 notte a gennaio 2024
Risposta di Leonardo Ch., il giorno 17 gen 2024
Dear Charles. Thank you for taking the time to leave a 5/5 stars review for Hyatt Place Jackson/Ridgeland! We appreciate your positive feedback and are delighted to hear that you had a great experience with us. If there's anything specific you enjoyed during your stay, feel free to share it with us. We look forward to welcoming you back on your next visit!

10/10 Eccellente

Carrie

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great!
We had a great stay!
Soggiorno di 2 notti a dicembre 2023
Risposta di Leonardo Ch., il giorno 17 gen 2024
Dear Carrie. I'm glad to hear that you had a great stay at Hyatt Place Jackson/Ridgeland! If you have any specific details or experiences you'd like to share about your stay, feel free to let me know. Whether it's the amenities, service, or anything else, I'm here to listen!

4/10 Scarso

Ashley

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
I am dissatisfied, disgusted, with how the Manager Courtney handled my situation! My items were missing out of my room after I got it cleaned on Friday, I called immediately and let the front desk know what all was missing and gave my contact info and was told they would ask house keeping also a manager would give me a call! I didn’t hear anything back Monday morning before the day of my check out so I decided to call the front desk I got Courtney the manager on the phone. Let her know what had happened Courtney responded. “I saw a note with this information on it” ( Courtney did not call to inform me of anything but saw the note and knew my personal items were missing and had my contact info) and said “I am so sorry but unfortunately there’s nothing we can do. You can go down to the local police department and file a police report.” Terrible unacceptable, disgusting I could NOT BELIEVE IT, I went down to the 1st floor looking but saw the young lady setting up breakfast instead asked her where Courtney was, who had already left! Thank goodness the young lady got all my missing items information wrote them down, finished up breakfast! Called right before we got ready to check out to inform me that my items were retrieved pick them up! I’m happy I got my items back But Worse experience ever
Risposta di Leonardo Ch., il giorno 17 gen 2024
Dear Ashley. 'm sorry to hear that your overall experience started off on a negative note, but I'm glad that the staff, were able to make a positive impact and resolve the issues you encountered. If there are any additional details or specific aspects of your experience that you would like to share or discuss further, please feel free to provide more information. Your feedback is valuable, and it can contribute to the continuous improvement of the hotel's services. I appreciate your understanding, and I hope any future stays are more seamless and enjoyable.

2/10 Terribile

Ashley

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Let’s just say my over all experience was horrible but it ended well! The over all staff were amazing, Everyone at the front desk housing keeping, maintenance, smiling and greeting the entire stay! I booked 2 separate reservations items were missing, protocols were not met! Ms Courtney did a horrible job! Thankfully the young lady at the front desk took the time to look for my missing (missing for 3 days) items after she had made the breakfast and taking care of the front desk! Thankfully all my missing items were recovered
Soggiorno di 2 notti a dicembre 2023
Risposta di Leonardo Ch., il giorno 17 gen 2024
Dear Ashley. I'm sorry to hear that your overall experience started off on a negative note, but I'm glad that the staff were able to make a positive impact and resolve the issues you encountered. If there are any additional details or specific aspects of your experience that you would like to share or discuss further, please feel free to provide more information. Your feedback is valuable, and it can contribute to the continuous improvement of the hotel's services. I appreciate your understanding, and I hope any future stays are more seamless and enjoyable.

4/10 Scarso

Hailey

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Rooms were clean. No shampoo, conditioner, or body wash was provided. We were told breakfast would start at 6. It did not. When waiting, we were told it would start at 6:30. By the time we left at 7 there was still no breakfast.
Soggiorno di 1 notte a dicembre 2023
Risposta di BY, il giorno 4 gen 2024
Thank you for sharing your experience Hailey. We will look into this and share with our staff.

6/10 Soddisfacente

Lee

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Shower door would not open from the inside, stains on the couch, bathroom door makes the bathroom very difficult to access.
Soggiorno di 3 notti a dicembre 2023
Risposta di BY, il giorno 27 dic 2023
Thank you Lee for your feedback. We will share this with our team. We hope to see you again!

8/10 Buono

Ebony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was smaller than expected and had more furniture than needed.
Soggiorno di 3 notti a dicembre 2023
Risposta di BY, il giorno 27 dic 2023
Thank you Ebony - we hope to see you again soon.

10/10 Eccellente

Samuel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di BY, il giorno 25 dic 2023
Samuel - thank you for the excellent review! Happy Holidays!

10/10 Eccellente

Codi

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di BY, il giorno 18 dic 2023
Thank you Codi for the excellent review! We hope to see you again very soon.

2/10 Terribile

Palmer

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Was bit by bed bugs! Awful
Soggiorno di 1 notte a dicembre 2023
Risposta di BY, il giorno 18 dic 2023
Dear Palmer, we want you to know we take comments like this very seriously. Please reach out to our General Manager to discuss in detail as we need to gather more information. Thank you.

6/10 Soddisfacente

Susan, Columbia

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
I liked the bed and breakfast very much.There was no hot water. Also the outlet by window in room 327 was not working properly.
Soggiorno di 2 notti a dicembre 2023
Risposta di BY, il giorno 11 dic 2023
Thank you Susan for the important feedback. We will share this with our team.

10/10 Eccellente

Kelli

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di BY, il giorno 11 dic 2023
Hi Kelli - thank you for the excellent review! We hope to see you again very soon.

6/10 Soddisfacente

melissa

Viaggio con animali domestici
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I wish this hotel would update and fix problems. It is in the best location for us with my 2 little dogs to walk around the shopping center. We had a closet door that was broken and unable to open, the sink leaked water all over the floor and most outlets do not work. The staff was super friendly, breakfast was great and check in and out was super easy! If they would just fix up the hotel this place would be perfect.
Soggiorno di 4 notti a novembre 2023
Risposta di BY, il giorno 11 dic 2023
Thank you Melissa for sharing your experience. We will discuss with our team to help improve future stays.

4/10 Scarso

Otha

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I didn't like anything I was very disappointed the closest door broke the shower was dirty. I will never stay there again and I will not refer anyone else
Soggiorno di 3 notti a novembre 2023
Risposta di BY, il giorno 25 nov 2023
Otha, we are disappointed to hear about your experience as we value our guests. Please give us another opportunity should your travels bring you back to our area.

8/10 Buono

Kelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Consistently good place to stay!
Great check in the evening we arrived, clean and comfortable room, cozy and clean lobby, breakfast had good options but was cold at 830am, pool was locked at 930(scheduled to open at 6am), we asked twice to have it opened. Housekeeping was great!
Soggiorno di 1 notte a novembre 2023
Risposta di BY, il giorno 25 nov 2023
Thank you Kelly for sharing your experience. We hope to see you again very soon!

6/10 Soddisfacente

Ramon

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
I’ve stayed here a couple of times and for the most part they’ve always been fairly clean and have a decent breakfast. This time the shower was dirty (molded shower floor) and the tv only had one channel. 2 star visit although other stays here would rank about a 3.5ish
Soggiorno di 1 notte a novembre 2023
Risposta di BY, il giorno 15 nov 2023
Thank you for sharing your experience - we will definitely look into this situation.

6/10 Soddisfacente

Charles

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We had dogs and it worked out great
Soggiorno di 1 notte a novembre 2023
Risposta di BY, il giorno 15 nov 2023
Thank you - we love being a pet-friendly hotel!

10/10 Eccellente

Mary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great breakfast
Soggiorno di 2 notti a novembre 2023
Risposta di BY, il giorno 15 nov 2023
Thrilled to see you enjoyed our complimentary breakfast!

8/10 Buono

Elizabeth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was in a great location. Room was very nice. A little disappointed that they did not have USB charging ports and thenrooms had no microwaves. The water pressure for.showers was not very strong.
Soggiorno di 2 notti a novembre 2023
Risposta di BY, il giorno 8 nov 2023
Elizabeth, thank you for your review. We are pleased to hear you loved our location and will address your comments with our team.

10/10 Eccellente

Kimberly

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Stay!
We had a great stay. Staff was so friendly and made our trip extra special. Hotel was very clean and bed was super comfy!
Soggiorno di 2 notti a ottobre 2023
Risposta di BY, il giorno 2 nov 2023
Kimberly, thank you for the excellent review! We're pleased to hear you enjoyed our staff, clean hotel and guestroom. We hope to have you back soon!

10/10 Eccellente

Rosemary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenience
Soggiorno di 3 notti a ottobre 2023
Risposta di BY, il giorno 31 ott 2023
Thank you Rosemary for the excellent review! We hope to be your host again in the near future.

10/10 Eccellente

Sharon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property with top notch customer service! Breakfast was excellent with best hotel grits in Mississippi!!!
Soggiorno di 2 notti a ottobre 2023
Risposta di BY, il giorno 29 ott 2023
Thank you Sharon for recognizing our customer service and pleased you loved our breakfast grits!

10/10 Eccellente

Shaneesha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di BY, il giorno 27 ott 2023
Thank you Shaneesha for the excellent rating! We hope to see you again very soon.

8/10 Buono

Jansette, Warren

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Coffee maker in room was broken, I requested another one it was not delivered to my room. A reading light in the bedroom was also broken.
Soggiorno di 2 notti a ottobre 2023
Risposta di BY, il giorno 24 ott 2023
Thank you Jansette for letting us know. You appreciate your feedback and make sure to take care of these issues.

2/10 Terribile

Chrisyatta

Soggiorno di 1 notte a ottobre 2023
Risposta di BY, il giorno 24 ott 2023
Thank you Chrisyatta for your response. We would be pleased to speak with you to learn more about your stay with us.

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di BY, il giorno 19 ott 2023
Thank you Linda for the excellent review! We hope to see you again very soon.

10/10 Eccellente

MeOcha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di BY, il giorno 18 ott 2023
Thank you MeOcha for the excellent review! We hope to see you again very soon!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
STAFF WAS ETREMELY FRIENDL Y AND ADDRESSED ALL NEEDS. THE HOTEL IS IN NEED OF REPAIRS: 1) LIGHTING - NEEDED 3 LIGHT BULBS REPLACED 2) BATHROOM SHOWER IS IN NEED OF CLEANING AND GROUT REPLACEMENT AND 3) THE THERMOSTAT IS NOT CONNECTED TO AIR UNIT IN ROOM
Soggiorno di 3 notti a ottobre 2023
Risposta di BY, il giorno 16 ott 2023
Thank you for your comments - we appreciate your feedback!

4/10 Scarso

karen

Non mi è piaciuto: Personale e servizio e servizi
No microwaves in the rooms, only one in the whole facility, all the way on the first floor.
Soggiorno di 3 notti a settembre 2023
Risposta di BY, il giorno 7 ott 2023
Thank you Karen - we have microwaves available upon request - limited availability.

2/10 Terribile

Amy

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was very noisy, and there were ants in our room even in the beds, left with a few ant bites
Soggiorno di 1 notte a settembre 2023
Risposta di BY, il giorno 2 ott 2023
Thank you Amy for making us aware as we value your feedback. We will look into this and apologize for any inconvenience you may have experienced.

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di BY, il giorno 30 set 2023
Thank you for the excellent review James! We hope to see you again.

4/10 Scarso

charles, Hattiesburg

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Rooms poorly maintained. Very poor staff.
Soggiorno di 1 notte a settembre 2023
Risposta di BY, il giorno 27 set 2023
Thank you Charles for your input. We will share your thoughts with our team to help improve the guest experience.

10/10 Eccellente

Carlos

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location is very convenient with dining, retail stores and enterainment nearby
Soggiorno di 3 notti a settembre 2023
Risposta di BY, il giorno 24 set 2023
Thank you Carlos for the excellent rating! We're pleased to see you loved our wonderful location!

8/10 Buono

Danielle

Soggiorno di 1 notte a settembre 2023
Risposta di BY, il giorno 25 set 2023
Thank you Danielle!