Thank you for your 4 Star review. We do hope you contacted our front desk so they could have assisted in ensuring you had a good experience with us. We would have tried to get the guest on the phone to be quieter so you could have slept. Our staff understand the importance of a good night's sleep and want to be made aware whenever there is an issue. We do hope you will give us another opportunity to demonstrate that this situation was an exception.

Thank you for your 3 Star review. We would love to know what we can do to make your stay a 5 Star experience. We hope you will stay with us again so we can exceed your expectations.

Thank you Hailey for the 5 Star review. We are delighted to hear that you enjoyed your stay with us! Please be our guest again the next time you are in Rochester

Thank you, Susan for your 5 STAR review! We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again when you come back to Rochester NY

Thank you, Lourdes for your 4 Star review.

Thank you for your response. Did you share any of your concerns with the staff or management? We did not have anything documented from you so we may take corrective actions as to any issues you may have experienced.

Thank you for sharing your experience with us. All the hotel renovations were completed by the end of August. We are in the process of adding a Bar to the hotel and are waiting for our small wares to be delivered. Our pool has been closed since March 2020. We looked on the Hotels.com website and all information regarding the pool including pictures were removed in 2020. We would love to know what pictures or information you are seeing so we can remove the pictures or info that maybe cause miscommunication. I spoke to both staff members that were present when you informed us of your incident with our business chair to get clarity regarding the condition of the chair prior to your incident. Our business center chairs are brand new (4 weeks old) so we want to research as to why and if there was manufacturer defect.

I am so sorry to hear this! Can you please contact us directly so we can address any issues you may have had with your stay? I can't fix a problem I don't know about. Thank you so much!

Thank you for the 5 star review. We are delighted you enjoyed your stay with us. We look forward to having you as our guest in the future.

Thank you so much for the great review!

Wow thank you for the great review!

We will be sure to let her know of your wonderful review!! Thank you so much!