Muchas gracias por tu comentario, hasta pronto. Saludos cordiales

Dear Ivon Espitia. We are sad about your bad review and the anger you show. We are pleased to let you know that by accepting the conditions of the structure you should have read the check-in conditions well. Specify both at the time of booking and before your arrival. The arrival time is from 1pm to 7pm (pm). All arrivals outside this time must be confirmed by the hotel (by 7.00 pm on the day of arrival). This does not mean that anyone can arrive after hours has the right to enter, this is written before and after you book. So no fraud 1. 2 The structure has sent you emails asking you for this: Dear Guest, Thank you for your reservation! welcome to NG Guest House I have some important questions to better organize our check-in: ° Can I please know the arrival time? ° Can you give me your flight / train number? ° Do you take a taxi or public transportation? (If necessary, I can offer private transport from all airports / stations, this is only on request). I am very happy to meet you. These are my contacts: Nicola +39 - 3483791449 E-mail: info@ngbbsanpietroroma.com Follow us on: Instagram: ng_sanpietroroma Facebook: @ngguestroma Best regards Nicola General Manager This was your answer: Hi, I will arrive at 16:15 My Flight Number is Tap Air Portugal (TP 836) I will be interested in your offer about Transportation. How it works? Thanks I sent you the offer of our transfer service and you refused saying that you would come on your own. "thanks for the offer. For now, I am not interesting ... I will let you know if I change my mind, have a great rest of the day". OUR response was this: Dear Ivon I would like to have the certainty that you arrive tomorrow by 7 pm. On the day of your arrival we checked the status of your flight on the official website of Fiumicino airport that your plane arrived on time. At 16:21. Source: https://flightaware.com

Thanks for staying at our facility. Your comment is very important to us!

Thank you so much for your words, I am glad that you have been well and have appreciated all this. See you soon

Sehr geehrter anonymer Kunde. Vielen Dank für Ihre Bewertung Können wir verstehen, was mit dem Türschloss passiert ist? Ich glaube, ich verstehe, dass es sauber ist. Unsere Mitarbeiter kümmern sich jeden Morgen um die Reinigung des Zimmers. Wir wissen nicht, ob der Kunde das Zimmer zum Ausgehen abgeschlossen hat. Wir wissen, ob jemand im Zimmer schläft, wenn er das "Bitte nicht stören" -Schild vor die Tür stellt. Wenn der Putzer hereinkam, lag das daran, dass das Schild nicht da war. Wir entschuldigen uns nochmals und wünschen ihr einen schönen Tag.

Merci beaucoup pour votre aimable critique. Nous sommes ravis de vos belles paroles. à bientôt

Dear Customer, the property is not listed as a Hotel but as a Guest House. In Expedia/hotel.com/booking.com is written by them not from the facility that all arrivals after 7 pm must be confirmed. If this important information is not read, what can the structure do to us? The message that the structure sends you is this: °Thank you for your reservation! welcome to NG Guest House I have some important questions to better organize our check-in: ° Can I please know the arrival time? ° Can you give me your flight / train number? ° Do you take a taxi or public transportation? (If necessary, I can offer private transport from all airports / stations, this is only on request). I am very happy to meet you. These are my contacts: Nicola +39 - 3483791449 E-mail: info@ngbbsanpietroroma.com Follow us on: Instagram: ng_sanpietroroma Facebook: @ngguestroma Best regards Nicola General Manager If you arrive 4 hours after the check-in closes without communicating via email, via telephone, via whatsapp, via instagram, via facebook. What do you think you get that a person can expect for 4/5 hours. The structure is a small structure and as such has an organization to be respected, otherwise everyone would arrive at what time they want. That's why all the reviews are the same, because you leave and you don't even know where you're going. This I'm sorry because you can arrive at any time, but it would be enough to simply organize. Best regards

Thanks a lot for your review. We are happy that everything went well. See you soon

Kære kunde, du har indtastet flasker vin ved indtjekning. Problemet er ikke flasken vin, men problemet er, at det var åbent. Efter at have tjekket ind gik du for at købe mere. Min besked var bare en advarsel om ikke at forlade snavsede flasker forsigtigt. Desværre er du fornærmet, og derfor har du været nødt til at skrive så mange uretfærdige ting.

Thanks for staying at our facility. Your comment is very important to us!

Thanks for staying at our facility. Your comment is very important to us!

Thanks for your review See your soon