First let me start by saying, the location of this property can't be beat. You are located steps away from the pantheon, restaurants and night life. Booking and communicating with hosts Alex and Raul is easy and simple enough. The apartment itself oozes charm and roman holiday vibes. (This was really the reason we booked it instead of anything else) that being said, we had 2 unpleasant occurrences during our stay, first, the first time we showered the drains were so clogged the water came right back up at our feet. Pretty disgusting to fly 12 hours try to take a nice shower and realize your feet are being bathed in dirt or hair from someone else. I immediately contacted host and let him know. He sent someone the next day which was nice. However same day ceiling in bathroom started leaking. I know not the owners fault but he did say someone would come and look at it, and no one ever did. We spent the next 5 days using a leaky bathroom which smelled of mold and dampness. Definitely not what you want especially when traveling with children. Disappointed hosts never reached back out or offered alternate accommodations or even a discount for inconveniences. Lastly yes, the mattresses are terrible. Raul and Alex, you have a beautiful property in a fantastic location but you should have done better.