Sala colazione

Recensioni per Rodeway Inn Sacramento - University Area

2 out of 5
Rodeway Inn Sacramento - University Area
25 Howe Ave, Sacramento, CA

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 327 su 1001 recensioni" "
Valutazione di 8 - Buono. 257 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 171 su 1001 recensioni" "
Valutazione di 4 - Scarso. 104 su 1001 recensioni" "
Valutazione di 2 - Terribile. 142 su 1001 recensioni" "

7,4/10

Pulizia

7,6/10

Personale e servizio

6,4/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

KURT

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello KURT,We are delighted to hear that you had a wonderful stay with us! If you have any further suggestions or would like to share more about your experience, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic stay!

6/10 Soddisfacente

ronald quincy

Viaggio con la famiglia
Non mi è piaciuto: Servizi
A lot of crackheads on and off property.Several fights in different rooms near us! Could not get any rest! No cream and sugar to go with their terrible coffee in the lobby!
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello ronald quincy, We are sorry to hear about your experience. We always strive to prioritize the safety and comfort of all our guests. Your feedback is valuable as we continuously work to enhance our services. For any concerns during your stay, we recommend reaching out to our management team directly to address them thoroughly.

10/10 Eccellente

Christina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Christina,Thank you for choosing to stay with us! We are delighted to hear that you enjoyed your time at our hotel. If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future for another wonderful stay!

6/10 Soddisfacente

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Well the first room we checked into the tv was broken, but they did quickly move us to a different room. The check in lady was nice. Upon checking out the next morning some other lady had to go inspect the room before I could receive my cash deposit. There was an issue with a remote she couldn’t find and we had to go back to the room together and it was wrapped in the bed covers. After that I was able to get my deposit back. All in all the room wasn’t bad for the price. I would probably go back but with lower expectations.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Richard,Thank you for sharing your feedback with us. We are glad to hear that our team promptly addressed the issue with your room and that you found our staff to be friendly. Your comments will be shared with our team to ensure a smoother check-out experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 Eccellente

Shaneshea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quiet property
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 17 mar 2024
Hello Shaneshea,We are pleased you enjoyed the peaceful ambiance of our hotel. Your comfort is our priority, and we hope you had a restful stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

4/10 Scarso

Juan

Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Juan, We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us directly to provide further details so we can address any concerns you may have. We value your input and would like to ensure your next stay exceeds your expectations.

10/10 Eccellente

stephanie, Elk Grove

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello stephanie,Thanks for choosing us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Eccellente

stephanie, Elk Grove

Staff
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello stephanie,We appreciate your feedback regarding our staff. It is rewarding to hear that you experienced no difficulties with our services or staff. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

10/10 Eccellente

Thomas, Sacramento

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Some of the attention to details to the property have gone downhill the past few stays in regards to cleanliness and overall upkeep. Could be age of the property or financial. It’s not for a lack of caring because they do care within the limitations they have to work with this crew does an amazing job time and time again and I applaud them. This would be a tough job and property to run. But the owners and upper management need to pay attention to this property and not let it get too far out of control or out of hand away from them. They may never regain control over this gem in the rough condition again. The team here is amazing and I do thank them!
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 5 mar 2024
Hello Thomas,We are grateful for your feedback and always strive to provide a top-notch experience for our guests. Rest assured, we value your comments and will share them with our team for further improvement. Your recognition of our hard-working staff means a lot to us, and we appreciate your kind words. We aim to address any areas for enhancement to ensure our property is well-maintained for all future guests. Thank you for taking the time to share your insights with us.

10/10 Eccellente

Fardi

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 5 mar 2024
Hello Fardi,We are delighted to hear that you had a wonderful stay with us! If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.

4/10 Scarso

Leah

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It’s cheap but doesn’t feel safe. Single women should NOT stay here
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Leah,We take all feedback seriously and regret to hear that you did not feel safe during your stay. Your concerns have been noted for the hotel's continuous improvement in guest experiences. If you'd like to discuss this matter further, please feel free to contact our management team directly.

4/10 Scarso

Gregory

Non mi è piaciuto: Pulizia
Room was not clearm hair in the tub and sheets looked used. I decided not to stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 1 mar 2024
Hello Gregory, We apologize for the inconvenience you experienced during your stay. We take cleanliness very seriously and will address this with our housekeeping team to ensure this doesn't happen in the future. Your feedback is valuable, and we hope you will consider giving us another opportunity to exceed your expectations.

4/10 Scarso

kibrom

Soggiorno di 4 notti a febbraio 2024
Risposta di Manager, il giorno 1 mar 2024
Hello kibrom, We regret to hear that your experience did not meet your expectations. Please feel free to reach out to us with any specific feedback you may have from your stay. We hope to have the opportunity to welcome you back and provide a better experience in the future.

8/10 Buono

charlene

Viaggio di gruppo
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The units door security was excellent
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 27 feb 2024
Hello charlene,We appreciate you recognizing the security measures in place at our hotel. Ensuring the safety of our guests is a top priority for us. Thank you for sharing your feedback with us.

10/10 Eccellente

Fardi

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Fardi,We're delighted to hear that you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience.

8/10 Buono

Michael

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia
Affordable
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Michael,We are delighted to hear that you found our hotel to be affordable. We strive to provide a great value for our guests. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.

8/10 Buono

Margie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was friendly. We had to ask for more towels.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Margie,We appreciate your kind words about our friendly staff. Should you need anything during your stay next time, please don't hesitate to reach out to our team.

6/10 Soddisfacente

Linda

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
It was the cheapest in the area by far, but you get what you pay for.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 feb 2024
Hello Linda,We appreciate your feedback and take all guest comments seriously to improve our services. Your input helps us to better meet the expectations of our guests. Thank you for choosing to stay with us.

6/10 Soddisfacente

Gerald

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I did not get room service everyday
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 feb 2024
Hello Gerald, We appreciate your feedback and apologize for any inconvenience caused. We recommend contacting our management team to discuss your experience further. Your comments will help us improve our services for future guests.

4/10 Scarso

Suzanna

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Didn’t like it
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 22 feb 2024
Hello Suzanna, We value feedback and are sorry to hear you didn't enjoy your stay. Your comments will be shared with our team for future improvements. Thank you for taking the time to review your experience with us. We hope to have the opportunity to better serve you in the future.

10/10 Eccellente

Viviana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I ended up booking another night here. Super convenient, right off the freeway. Safe and clean. Great prices! One of my favorite places to book in Sac! 10/10 experience. Definitely recommend.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 feb 2024
Hello Viviana,We are thrilled to hear that you enjoyed your stay with us and found our location convenient. Your safety and comfort are our top priorities. Thank you for recommending our hotel, we look forward to welcoming you back in the future!

10/10 Eccellente

Viviana

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Definitely recommend this place! Polite staff, safe and clean. Definitely coming back ! 10/10!!
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 feb 2024
Hello Viviana,We are thrilled to hear that you had a positive experience with our staff and found our hotel to be safe and clean. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

4/10 Scarso

Tahmid

Soggiorno di 4 notti a febbraio 2024
Risposta di Manager, il giorno 17 feb 2024
Hello Tahmid,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any details about your stay so we can address any issues.

2/10 Terribile

Dewitt

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
Everything was going good until we saw roaches. My car is 2020. My kids don’t know nothing about roaches I haven’t seen a roach in years. Very disappointed if they’re in one room there and all of them just off my experience and they will get in your cars.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 17 feb 2024
Hello Dewitt, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Buono

Dewitt

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Dewitt, We appreciate you choosing our hotel for your stay. We hope you had a wonderful time with us and look forward to welcoming you back in the future.

4/10 Scarso

Gail

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Rather shabby. Trash in the corners.
Soggiorno di 2 notti a febbraio 2024
Risposta di Manager, il giorno 14 feb 2024
Hello Gail, We apologize for any inconvenience caused during your stay. Our housekeeping team works diligently to maintain the cleanliness of our hotel, and we appreciate your feedback. We'll address this matter with our team to ensure that our standards are upheld. Thank you for bringing this to our attention.

6/10 Soddisfacente

Parmindra

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Cheap for a reason. Shower not good. I also felt a presence of something unexplainable around midnight i woke up!
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 13 feb 2024
Hello Parmindra, Thank you for sharing your feedback with us. We appreciate your comments about the shower and will pass this along to our maintenance team for further investigation. As for your experience during the night, we're sorry to hear about this and understand how unsettling it can be. We haven't had any reports of unexplainable occurrences, but we appreciate you letting us know. Your comfort is important to us, and we hope you had an otherwise pleasant stay.

8/10 Buono

Angela

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia
This was great for the price. And the rooms really are soundproofed, which is nice. The bed was comfortable enuff. Housekeeping is cutting too many corners which I found to be unacceptable, but I haven’t gotten past playing through Hotel Hell scenarios in my mind to express this to the property. I was there to have a surgery at UC Davis, there good selection of food and shopping within a two mile radius. Convenient location and excellent value for a suite.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 feb 2024
Hello Angela,Thank you for your feedback on your recent stay. We appreciate your positive comments about our soundproofed rooms and the comfort of our beds. We apologize if you found our housekeeping services unsatisfactory and encourage you to reach out to our management team directly to discuss your concerns. We're glad to hear that our convenient location and the variety of dining and shopping options nearby added value to your stay. We hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Maurice

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property. It would be nice to have smoking rooms..
Risposta di Manager, il giorno 10 feb 2024
Hello Maurice,Thank you for choosing our hotel for your stay! We appreciate your feedback regarding smoking rooms and will definitely take it into consideration for future improvements. Please let us know if there is anything else we can assist you with during your next visit.

10/10 Eccellente

Stephanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best price in the area..small deposit of $50 compared to $150 @ Days inn. Very kind understanding staff. Would highly recomend. Clean rooms.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Stephanie,Thank you for choosing our hotel for your stay and taking the time to leave us a review. We are delighted to hear that you found our prices competitive and appreciated our small deposit. Our staff takes great pride in delivering excellent customer service, and we will share your kind words with them. We are committed to maintaining clean and comfortable rooms for our guests. We hope to welcome you back in the future.

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice stay. Price best compared to other places nearby. Small deposit of $50 compared to cr@ppy comfort
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Stephanie,Thank you for choosing our hotel for your stay and for sharing your positive feedback. We're glad to hear that you found our prices competitive and your overall stay enjoyable. Our small deposit aims to provide our guests with convenience and peace of mind, while ensuring the quality of their experience. We look forward to welcoming you back on your next visit to the area.

8/10 Buono

LORENA

Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
For the most part everything was good, great staff, very nice. The things I didn't like was the overwhelming cigarette smoke smell in the rooms. and the cigarette burn on the covers. we had to leave the doors open when we first arrived to ventilate the room. was bad for being a non-smoking Inn
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 8 feb 2024
Hello LORENA, Thank you for sharing your feedback with us. We appreciate your compliments about our staff and their friendly service. We apologize for any inconvenience caused by the odor you experienced in your room. We take cleanliness and guest comfort seriously and have shared this concern with our housekeeping team for immediate attention. We hope to have the opportunity to welcome you back in the future for a better experience.

2/10 Terribile

Kimberly

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 7 feb 2024
Hello Kimberly, We appreciate you taking the time to rate our hotel. We apologize if your experience did not meet your expectations. We would like to hear more about your stay so that we can address your concerns. Please reach out to our hotel directly so we can assist you further.

4/10 Scarso

Robert

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Trying for A
The check in was a positive experience. The person at the desk was very helpful and polite. It’s quiet during the day, but at night it gets very noisy with the guests coming in and out if you’re staying on the first floor, some of the guests talking on their phone late morning and some other smoking near your door
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Robert, Thank you for sharing your feedback with us. We're glad to hear that you had a positive check-in experience with our helpful and polite staff. We apologize for any inconvenience caused by noise during your stay. Our team is continuously working to ensure a comfortable and peaceful environment for all guests. We appreciate your understanding and hope to welcome you back in the future for a more enjoyable stay.

8/10 Buono

Cameron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed my stay.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 8 feb 2024
Hello Cameron,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay with us. We strive to provide the best possible service to all our guests and we're glad that we were able to exceed your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Eccellente

Eboni

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love how clean my room was. And I felt safe.
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 1 feb 2024
Hello Eboni,Thank you for sharing your positive experience with us! We take great pride in maintaining a high standard of cleanliness and ensuring our guests' safety. Your kind words are truly appreciated.

6/10 Soddisfacente

Adam

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
When I arrived at the location to check in, the office was closed and the staff person was smoking in the parking lot. After waiting awhile I left, and returned later which set my studying time back
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 31 gen 2024
Hello Adam, We apologize for any inconvenience caused during your check-in experience. Our staff is dedicated to providing excellent service, and we appreciate your feedback. We understand that delays can be frustrating, and we will address this matter internally to ensure it doesn't recur in the future. Thank you for bringing this to our attention.

10/10 Eccellente

Dawn

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 29 gen 2024
Hello Dawn,We are thrilled to hear that you had an exceptional experience during your recent stay with us! Providing our guests with a remarkable stay is our utmost priority. If you have any further comments or suggestions, we encourage you to reach out to us directly so we can continue to improve our services. We look forward to welcoming you back in the near future for another memorable stay!

6/10 Soddisfacente

Tristan

Lots of noise outside all night. Guests and otherwise.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 27 gen 2024
Hello Tristan, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the noise during your stay. We understand how important a peaceful environment is for our guests and we will address this matter with the necessary departments to ensure a quieter atmosphere in the future.

10/10 Eccellente

Christopher

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Christopher,Thanks for choosing us. Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Eccellente

Eduardo

Mi è piaciuto: Condizioni e dotazioni della struttura
Good stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Eduardo,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a positive experience. We strive to provide exceptional service to all our guests. If there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Eccellente

Annabelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly accommodating staff...extremely helpful.
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Annabelle,Thank you for your kind words about our friendly and accommodating staff. We pride ourselves on providing excellent service and it's wonderful to hear that our team was helpful during your stay. We hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

LUIS

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good and well maintained place
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello LUIS,Thank you for your kind words regarding our hotel. We appreciate your feedback and are pleased to hear that you found our property well-maintained. We strive to provide a positive experience for all of our guests and hope to welcome you back in the future.

8/10 Buono

Mac

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not bad at all
It was friendly and private. Can hear neighbors if a bit loud. For a private single use then that is a good choice
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 22 gen 2024
Hello Mac,Thank you for your feedback and for choosing our hotel for your stay. We are glad to hear that you found our staff friendly and had a private experience. We apologize if there were any issues with noise from neighboring rooms. We appreciate your recommendation for single use and look forward to welcoming you back in the future.

4/10 Scarso

Josiah

They have a night window for security reasons which is fine, but after getting the lady at the front desk attention she continued to count the cash and leave me in the cold for like ten minutes as I watched count the cash. Definitely not what I would call putting costumers first.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Josiah,We apologize for the inconvenience you experienced during your stay. Our night window is indeed for security reasons, but we understand that waiting is not ideal. We appreciate your feedback and will address this with our staff to ensure a more prompt and attentive service in the future.

2/10 Terribile

KRYSTAL

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello KRYSTAL,We apologize for any issues you may have experienced during your stay. We value your feedback and encourage you to reach out to our hotel directly with any specific concerns you may have, so that we can address them accordingly.

10/10 Eccellente

Luis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice customer service Nice people Clean rooms What else do you newd?
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Luis,Thank you for taking the time to share your positive experience with us! We are delighted to hear that our customer service team provided you with a pleasant stay, and that you found our rooms to be clean. We appreciate your kind words and look forward to welcoming you back in the future!

4/10 Scarso

Adrianna

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello Adrianna, We appreciate you choosing our hotel for your recent stay. We're sorry that your experience did not meet your expectations. Please reach out to our hotel directly so we can address any specific concerns you may have had during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Luz

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room didn't seem to be cleaned prior. Toe nail clippings on bed sheets. Hair on towels. Floors dirty
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello Luz, We apologize for any inconvenience you may have experienced during your stay. Our team strives to maintain cleanliness throughout the hotel and we take your feedback seriously. Please contact our management directly so they can address your concerns and assist you accordingly.

10/10 Eccellente

Blanca, Oakdale

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff is very nice and accommodating. I've had a couple issues and staff has changed my rooms promptly. Whether its a planned trip or last minute prices..services are good..
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello Blanca,Thank you for your feedback and kind words about our staff. We are pleased to know that they were able to promptly assist you with changing your rooms. Providing excellent service is our priority, whether it's a planned trip or last minute booking. We appreciate your support and hope to welcome you back in the future.