Dear Paolo,We would like to thank you for taking the time to share with us your experience regarding your stay at Château Hôtel Grand Barrail.We are very sorry to hear that your experience did not live up to the high standards we aim to deliver every day but things are not really as you say they are.There was a problem with the room but, when we proposed you another room, we did give you the same category of room, not a downgrade as you said.We organised some some wine tastings for you during your stay and you did not go to all of them. There were no-show fees from the chateaux and we did not charge you anything at all. We took care of them as a commercial gesture for the room. But you did not mentioned that.We know there was a problem with the room but your comment is not fair at all.We would like to apologize again for all the inconveniences encountered during your stay but we truly hope that you will give us the opportunity to offer you a more satisfying experience and regain your confidence in the future.Yours sincerely,

Dear Monsieur Vazquez, We truly appreciate that you took the time to write such a detailed review on your recent stay at The Château Hôtel Grand Barrail. It is a great recognition for us to know that we made your experience a one of a kind. Your praise for our staff is particularly gratifying. We are proud to have a dedicated and passionate team who continually strive to exceed our customers' expectations. Your words underline the importance we place on the human quality of our service.Your comments go straight to the heart of the entire team and we hope to see you again very soon for your next stay in Saint-Emilion.Kindest regards,

Dear Angela,We truly appreciate that you took the time to write such a detailed review on your recent stay at The Château Hôtel Grand Barrail. It is a great recognition for us to know that we made your experience a one of a kind. Making our guests feel comfortable is one of our priorities and we are more than happy to read that our teams provided you with a beautiful stay.It would be a pleasure to welcome you back to our establishment for another break in the heart of the Saint-Émilion vineyards.Kindest regards,

Estimado Jorge,Nos gustaría darle las gracias por tomarse el tiempo de escribir una reseña sobre su experiencia más reciente en el Château Hôtel Grand Barrail.Nos alegra leer que su estancia con nosotros ha estado a la altura de sus expectativas.Nuestro equipo trabaja duro cada día para garantizar a nuestros clientes la experiencia más memorable. Estamos muy contentos de saber que hemos tenido logrado nuestro objetivo. Nuestra mayor recompensa es saber quer ha apreciado nuestra profesionalidad y nuestra simpatía.Será un placer volver a recibirles en nuestro establecimiento para otra escapada en el corazón de los viñedos de Saint-Émilion.Un cordial saludo,

Dear Danny,We truly appreciate that you took the time to write such a detailed review on your recent stay at The Château Hôtel Grand Barrail. It is a great recognition for us to know that we made your experience a one of a kind. We are proud of the service provided by our teams and will pass on your praise. We firmly believe that every detail counts in the guest experience, and we are delighted that you have enjoyed our little touches.Your comments go straight to the heart of the entire team and we hope to see you again very soon for your next stay in Saint-Emilion.Kindest regards,

Dear Samer,We would like to thank you for reviewing your most recent experience at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations. 5 out of 5 ! What a mark !It will be a pleasure to welcome you back soon in our establishment. Kindest regards,

Dear Antonio,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.We are very sorry to hear that your experience at the restaurant did not live up to the high standards we aim to deliver every day.Please be assured that your feedback has been taken into account, as it helps us to improve our service and better meet your expectations.We have also passed on your comments with the F&B department so that they are aware of what happened and can take steps to avoid this situation in the future.We truly hope that you will give us the opportunity to offer you a more satisfying experience.Yours sincerely,

Dear Madame AnneMarieke,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations. Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we reached our goal.We are aware that view with the works is not as nice as it should be. We are working as fast as we can to finish it. The result will be worth it.It would be a pleasure to welcome you back to our establishment for another break in the heart of the Saint-Émilion vineyards.Kindest regards,

Dear Thong,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.As we can see from your comments, your stay with us lived up to your expectations in some respects, but not in all. We are very sorry to hear that your experience did not live up to the high standards we aim to deliver every day.We are pleased to see that you really enjoyed the location and the building. However, you felt that the staff did not measure up. We can't hide the fact that this is a bit surprising, given that this is our best element.It would be a pleasure to welcome you back to our establishment for another break in the heart of the Saint-Émilion vineyards.Kindest regards,

Dear Steven,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.We are glad to read that your stay with us has met your expectations and that the service and the dinner were the highlights of your stay.It's always a pleasure to learn that the experience offered by our dining room and kitchen team lives up to our guests' expectations.We hope to have the pleasure of welcoming you back to our establishment for another tasty moment for your taste buds.Kindest regards,

Dear Brad,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations. Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we succeeded.We look forward to welcoming you back to the heart of the Saint-Émilion vineyards.Kindest regards,

Dear Pablo,We would like to thank you for taking the time to share your experience after your stay at Château Hôtel Grand Barrail.It's always a pleasure to learn that the experience offered by our teams lived up to your expectations.It will be a pleasure to welcome you back soon in our establishment. Kindest regards,

Cher client,Nous vous remercions chaleureusement au nom du Château Hôtel Grand Barrail pour votre aimable commentaire. Nous sommes très heureux de lire des commentaires comme le vôtre.L'éloge que vous adressez à notre personnel est particulièrement gratifiant. Nous sommes fiers de compter sur une équipe dévouée et passionnée qui s'efforce continuellement de dépasser les attentes de nos clients. Vos mots soulignent l'importance que nous accordons à la qualité humaine de notre service.Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

Chère Rachel,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre expérience après votre séjour au Château Hôtel Grand Barrail.Nous sommes ravis d'apprendre que votre séjour chez nous a été à la hauteur de vos attentes. C’est vraiment gratifiant de lire votre expérience positive et l’attention de notre équipe, qui travaille avec diligence pour assurer un service exceptionnel.C'est avec plaisir que nous vous accueillerons à nouveau au cœur du vignoble de Saint-Émilion.Bien à vous,

Dear guest,We would like to thank you for taking the time to rate your recent experience at Château Hôtel Grand Barrail.10 out of 10 ! what a rate !Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we succeeded.It will be a pleasure to welcome you back soon in our establishment. Kindest regards,

Dear Sergio,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are glad to read that your stay with us has met your expectations.We would be honored to welcoming you back in our lovely property.Kindest regards,

Dear Tales,We would like to thank you for taking the time to share your experience after your stay at Château Hôtel Grand Barrail.We are delighted to read that your stay with us has lived up to your expectations. It will be a pleasure to welcome you back soon in our establishment. Kind regards,

Cher Client,Nous vous remercions d'avoir pris le temps d'écrire une si belle critique sur votre récent séjour au Château Hôtel Grand Barrail.Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous. Notre équipe travaille quotidiennement pour offrir à nos clients une expérience mémorable. Nous sommes très heureux de savoir que nous avons atteint notre objectif.Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion.

Dear Laura,We would like to thank you for rating your experience after your stay at Château Hôtel Grand Barrail.8 out of 10 is good, but not good enough for us. We aim 10 out of 10.We truly hope that you will give us the opportunity to offer you a more satisfying experience.Kind regards,

Cher Nicolas,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis d'apprendre que votre séjour chez nous a été à la hauteur de vos attentes. Suite à votre commentaire, nous notons que vous avez beaucoup apprécié la rénovation complète du Château, orchestrée par l'architecte Jean-Philippe Nuel.Vos commentaires concernant le service du SPA ont été pris en compte pour nous aider à améliorer notre service et à mieux répondre à vos attentes. C'est avec plaisir que nous vous accueillerons à nouveau au cœur du vignoble de Saint-Émilion.

Dear James,We would like to thank you for taking the time to share your experience after your stay at Château Hôtel Grand Barrail."As close to perfection as possible", What a compliment! Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we have reached our goal.It will be a pleasure to welcome you back soon in our establishment. Kind regards,

Cher Baptiste,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous et que vous avez eu un weekend parfait. Notre équipe travaille dur chaque jour pour offrir à nos clients l'expérience la plus mémorable qui soit. Nous sommes très heureux de savoir que nous avons atteint notre objectif.Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

Estimada Cristina,Nos gustaría darle las gracias por tomarse el tiempo de pustuar su experiencia más reciente en el Château Hôtel Grand Barrail.Estamos encantados, viendo su nota, de ver que ha disfrutado de su estancia con nosotros.Será un placer darle la bienvenida de nuevo en nuestro establecimiento en un futuro proximo.Reciba un cordial saludo,

Dear Gonçalo,We would like to thank you for taking the time to rate your most recent experience at Château Hôtel Grand Barrail.We are glad to hear that your stay with us has met your expectations.Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we reached our goal.It will be a pleasure to welcome you back soon in our establishment.Kindest regards,

Dear Ife, We would like to thank you for taking the time to share your experience after your stay at Château Hôtel Grand Barrail.We are glad to see that your stay with us has met your expectations.Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we succeeded.It will be a pleasure to welcome you back soon in our establishment.Kind regards,

Dear Brad,We truly appreciate that you took the time to write such a detailed review on your recent stay at The Château Hôtel Grand Barrail. It is a great recognition for us to know that we made your experience a one of a kind. Making our guests feel comfortable is one of our priorities and we are more than happy to read that our teams provided you with a beautiful stay.We look forward to welcoming you again soon.Kind regards,

Dear Ana,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations.It will be a pleasure to welcome you back soon in our establishment.Kind regards,

Dear "Anonymous",We would like to thank you for rating your recent experience at Château Hôtel Grand Barrail.10 out of 10! We could not have wished for better.Kind regards,

Chère Madame Péron,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis d'apprendre que votre séjour chez nous a répondu à vos attentes et que vous le qualifiez comme "un sans faute!".C'est avec plaisir que nous vous accueillerons à nouveau dans notre établissement.Bien à vous,

Dear Mr Van Hengel,We would like to thank you for rating your recent experience at Château Hôtel Grand Barrail.8 out of 10 is a good result but we aim for 10 out of 10.Our team works hard daily to grant our guests with the most memorable experience. We are pleased knowing that we succeeded but we still have to improve.We would be more than happy to welcoming you back in our lovely property.Best regards,

Dear Yu Chang,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.Please be assured that your feedback has been taken into account, as it helps us to improve our service and better meet your expectations. Our staff is always polite and respectfull with our guests. Because of the language barrier, this could have been just a misunderstanding. Our teams work very hard to achieve the high standards we strive every day.It will be a pleasure to welcome you back soon in our establishment.Kind regards,

Dear Mrs Breeze,We would like to thank you for taking the time to share with us your experience regarding your stay at Château Hôtel Grand Barrail.As we can see in your comments, your experience did not live up to the high standards we aim to deliver every day.Please be assured that your feedback has been taken into account, as it helps us to improve our service and better meet your expectations.We have also passed on your comments with the F&B department so that they are aware of what happened and can take measures to avoid this situation in the future.About what happened to your visit to Château Figeac, we understand why you feel that way but, to go to the Château, Google proposes two different ways and both of them are correct. We just gave you the shortest but we have learnt that the longest one is less confusing.As we said previsously, we assure you that we have taken your constructive feedback into account and we would like to apologize again for all the inconveniences encountered.We truly hope that you will give us the opportunity to offer you a more satisfying experience and regain your confidence in the future.Yours sincerely,

Dear Mr Bradley,We would like to thank you for taking the time to rate your stay, giving us 10 out of 10.Our team works hard daily to grant our guests with the most memorable experience. We are very pleased knowing that we reached our goal.We look forward to welcoming you once again.Best regards,

Dear Mr Holbrook,A warm thank you on behalf of The Château Hôtel Grand Barrail for your kind review. It gives us great pleasure to read that you really enjoy our Hotel every time you come.We look forward to welcoming you once again.Kind regards,

Dear Mr Stormyr,We would like to thank you for rating your stay at the Château Hôtel Grand Barrail with the highest rating.We are delighted to know that your stay with us has lived up to your expectations.We look forward to welcoming you once again.Kind regards,

Dear Mrs Dooley,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.It is a great recognition for us to know that we made your experience a one of a kind.It will be a pleasure to welcome you back soon in our establishment. Best regards,

Dear Mrs Nelson,We would like to thank you for taking the time to share with us your experience regarding your stay at Château Hôtel Grand Barrail.We really understand how you feel and why you feel that way. Sometimes, there are some incidents we cannot control. A fried motherboard of the main AC machine, is one of them. It sounds like an excuse but it is not. We tried to find the solution as quickly as possible, but it took a few days to get a new motherboard and install it.As we said, we understand your feelings but this was an isolated incident which does not reflect the high standards we strive to achieve every day.We would like to apologize again for all the inconveniences encountered during your stay and hope that you will give us the opportunity to offer you a more satisfying experience and regain your confidence in the future.Kind regards,

Dear Mrs Richards,We would like to thank you for sharing your impressions following your recent experience at Château Hôtel Grand Barrail.We are delighted to hear that your stay with us has lived up to your expectations.We would be honored to welcoming you back in our lovely property.Kindest regards,

Dear Mr Horne,A warm thank you on behalf of The Château Hôtel Grand Barrail for your kind review. It gives us great pleasure to read feedbacks like yours.Now, you have the perfect excuse to visit us again to live the full Grand Barrail experience.We look forward to welcoming you again in the near future.Kind regards,

Cher Monsieur Idoux,Nous apprécions vraiment que vous ayez pris le temps de rédiger un commentaire aussi détaillé sur votre récent séjour au Château Hôtel Grand Barrail. C'est une grande reconnaissance pour nous de savoir que nous avons fait en sorte que votre expérience soit unique. Faire en sorte que nos hôtes se sentent à l'aise est l'une de nos priorités et nous sommes très heureux de lire que nos équipes vous ont offert un séjour magnifique.Nous sommes ravis de constater que vous avez apprécié l'ensemble de nos installations, l'Hôtel, le SPA et le restaurant. Nos équipes travaillent quotidiennement pour offrir à nos hôtes une expérience mémorable.Ce serait un grand plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

Dear Mr Maguire,We are delighted to hear that your stay with us has lived up to your expectations in some respects, but not in all.Your comments have been taken into account to help us improve our service and better meet your expectations. Our team works daily to grant our guests with the most memorable experience. We would be honored to welcoming you back in our lovely property.Kindest regards,

Cher Monsieur Triquere,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous. Notre équipe travaille quotidiennement pour offrir à nos hôtes une expérience mémorable.Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

Cher Monsieur L'archevêque,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience à la suite de votre séjour au Grand Barrail. Nous sommes ravis de constater que vous avez apprécié votre séjour parmi nous. Notre équipe travaille quotidiennement pour offrir à nos hôtes une expérience mémorable.Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

Cher Monsieur Simard,Nous tenons à vous remercier d'avoir pris le temps de nous faire part de votre expérience après votre séjour au Château Hôtel Grand Barrail.C’est vraiment gratifiant de lire votre expérience positive et l’attention de notre équipe, qui travaille avec diligence pour assurer un service exceptionnel. Ce serait un plaisir de vous accueillir à nouveau dans notre établissement pour une nouvelle parenthèse au cœur du vignoble de Saint-Émilion. Bien à vous,

Dear Mr Maskell,We truly appreciate that you took the time to write such a detailed review on your recent stay at The Château Hôtel Grand Barrail. Please be assured that your feedback has been taken into account and shared with our teams, as it helps us to improve our service and better meet your expectations. Our guests are our priority and we want to be very caring for each of them.We are thrilled to read that your really appreciated the friendlyness and professionalism of our front of house team.It will be a pleasure to welcome you back soon in our establishment.Kind regards,

Dear Mr Castro,We would like to thank you for taking the time to write a review of your most recent experience at Château Hôtel Grand Barrail.We are very sorry to hear that your experience did not live up to the high standards we aim to deliver every day.Your comments, particularly those concerning the quality of our service, have been taken into account and shared with our teams to help us improve our service and better meet your expectations.We truly hope that you will give us the opportunity to offer you a more satisfying experience and regain your confidence in the future.Kind regards,

Dear Mr Beetschen,We would like to thank you for taking the time to share your impressions following your recent experience at Château Hôtel Grand Barrail.It is a great recognition for us to know that we made your experience a one of a kind. Making our guests feel comfortable is one of our priorities and we are more than happy to read that our teams provided you with a beautiful stay.We would be honored to welcoming you back in our lovely property.Kind regards,

Dear Mr Hernandez,We would like to thank you for taking the time to share with us your experience regarding your stay at Château Hôtel Grand Barrail.We are delighted to see that your stay with us has lived up to your expectations. Our team works daily to grant our guests with the most memorable experience and 10 out of 10 is the best reward.It will be a pleasure to welcome you back soon in our establishment. Kind regards,

Dear Mr Simon,Thank you for taking the time to write a review of your most recent experience.We are thrilled to read that you really enjoyed your stay with us. It will be a pleasure to welcome you back soon in our establishment. Kind regards,

Dear Mrs Couessurel, We would like to thank you for taking the time to share with us your experience regarding your stay at Château Hôtel Grand Barrail.We are delighted to hear that your stay with us has lived up to your expectations but we also would like to apologize for the incident with the deposit and the inconveniences this could have caused you.It will be a pleasure to welcome you back soon in our establishment.Kind regards,