Dear trudie, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Maintaining a clean and welcoming environment is a top priority, and we are disheartened to hear we fell short. Additionally, we regret that the behavior of other guests and our current amenities did not meet your expectations. We are addressing these concerns seriously and are committed to improving our services. We hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Angela, Thank you for your feedback and for recognizing the efforts of our front desk team. We sincerely apologize for the cleanliness issues you experienced in your room. Ensuring a spotless and comfortable environment for our guests is essential, and clearly, we did not meet these standards during your stay. We are taking your comments seriously and addressing them with our housekeeping team to prevent such situations in the future. We hope you will give us another chance to provide you with a superior experience.Sincerely,Hotel Management

Dear Belinda, Thank you for highlighting the warm welcome provided by our team at Extended Stay America. We're delighted our staff made a great impression. We will consider updates to enhance our facilities and look forward to your next visit to experience our improvements!Sincerely,Hotel Management

Thank you for your response. We take all comment seriously.

Thank you for you response. We are glad you had a good stay! We hope to see you again!

Dear Julie, Thank you for being a guest at our hotel. We apologize for the inconvenience and disappointment you experienced during your stay. Providing friendly and professional service, as well as comfortable accommodations, is our priority. Your feedback regarding room amenities and cleanliness will be addressed promptly with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management

Dear Michael, Thank you for sharing your feedback about Extended Stay America. We appreciate your input regarding our location. We strive to provide convenient accommodations for all our guests. We hope you had a pleasant stay with us and look forward to welcoming you again.Sincerely,Hotel Management

Dear Jackie, Thank you for being a guest at our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Meanwhile, if you are in doubt and would like to review your charges further, please feel free to reach out to our hotel directly. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Jessica, Thank You for choosing us. We are very sorry for the inconvenience caused and your concern about your refund. We completely understand how frustrating this must have been for you. Please be assured that we will investigate the matter and take appropriate measures to address it. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management

Dear Derek, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this properly.Sincerely,Hotel Management

Thank you for you response. We are glad you had a good stay! We hope to see you again!

Dear Wade, Thank you for your feedback about your recent stay at Extended Stay America. We're glad to hear that you found our accommodations satisfactory in terms of price. Your satisfaction is important to us, and we appreciate your patronage. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management

Thank you for you response. We are glad you had a good stay! We hope to see you again!

Thank you for you response. We are glad you had a good stay! We hope to see you again!

Dear Elizabeth, Thank you for staying with us. Please accept our apologies for the delay in getting to your room and having to wait for a few minutes on your arrival. We have noted your suggestions and remarks and will discuss them with the team for a smooth check-in process and no delay as we advance. Apart from this, we hope you had a good time here. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Thank you for you comment. We will address your concerns.

Dear Charles, Thank you for being our guest. It is nice knowing our staff positively impacted you while you were here. However, we apologize for the inconvenience you experienced. Our team is already at work to ensure we are doing our best to correct the missed areas. Also, we would appreciate it if you could reach out to our front desk team, as they are available 24 / 7 to help you. We regret the frustrations you experienced, and we are very grateful for your patience. Please allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

Thank you for your comments. We look at all comments and concerns in an effort to improve. We hope to see you again to give us a change to serve you better in the future.

Dear Randy, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear T, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

Thank you for your comments. We take all comments and concerns under consideration. We hope to see you again in the future.

Dear Jesus, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Thank you for your comments. We hope to see you again in the future

Dear Kendall, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Your comfort is a top priority for us, and we're delighted to know you're satisfied with the room and service. However, we are sorry for your breakfast experience and will work for its improvement on your return visit. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for your remarks.Sincerely,Hotel Management

Dear Emma, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Thank you for your responses. We take all surveys seriously and will look into your concerns.

Dear Kristine, We appreciate your stay with us and are pleased to hear that you found our hotel suitable for your road trip. However, we apologize for the inconvenience caused by the early morning fire alarm and regarding breakfast. We value your feedback and hope your overall experience was enjoyable. We look forward to welcoming you back on your future travels.Sincerely,Hotel Management

Thank you for you response. We apologize that your stay was less than perfect and hope that you will have a better stay on your next visit.

Thank you for your response. We are glad you had a great stay and hope to see you again soon!

Thank you for your kind words about your visit. We are glad you had a great stay and hope to see you again soon!

Dear Vickie, Thank you for being our guest. We are sorry for the inconvenience caused and will discuss with the team to actively handle such concerns as we advance. Also, we regret your disappointment with the reported issues, which disturbed your whole experience with us. In response to your feedback, we will discuss with our concerned team to recheck the missed spots in the room, as customer satisfaction is always a priority. Our front desk team is there to improve your time with us. Never hesitate to speak to them. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Travis, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Thank you for your kind words about your visit. We are glad you had a great stay and hope to see you again soon!

Thank you so much for staying with us and we appreciate your kind words. We are so glad that you enjoyed your stay and we hope to see you again soon!

Thank you for your survey. We take all responses seriously and hope to see you again.

Thank you for your kind words about your visit. We are glad you had a great stay and hope to see you again soon!

We are so very sorry that we did not meet your expectations. We appreciate the kind words you gave, however we are sorry that you were expecting more than we offer.

Thank you for your response

Dear Dallas, We sincerely apologize for the unfortunate experience you had due to overbooking during your recent stay. Your frustration is entirely understandable, and we're sorry for any inconvenience it caused. Please consider contacting Expedia regarding compensation, as they handle the reservations. Your feedback is essential, and we'll work diligently to improve our booking processes to prevent such issues. We hope this isolated incident won't deter you from booking with us again, and we look forward to providing you with a more pleasant stay.Sincerely,SincerelyHotel Management

Dear Michael, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Thank you for the response. We will be looking into the situation. We are sorry that your experience was less than expected.

Thank you for your survey response We appreciate the time you took to tell us how we are doing. We hope to see you again.

Thank you for your survey response We appreciate the time you took to tell us how we are doing. We hope to see you again.

Thank you for your survey response We appreciate the time you took to tell us how we are doing.

Dear Js, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We also apologize for the disruption to your stay caused by the noise disturbance from neighbor guests. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Thank you for your survey response We appreciate the time you took to tell us how we are doing. We hope to see you again.