Esterni

Recensioni per Holiday Inn Express San Francisco Airport South, an IHG Hotel

3 out of 5

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 423 su 1002 recensioni" "
Valutazione di 8 - Buono. 277 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 137 su 1002 recensioni" "
Valutazione di 4 - Scarso. 91 su 1002 recensioni" "
Valutazione di 2 - Terribile. 74 su 1002 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Hotel che rispecchia le aspettative. Alcune aree (es. sala colazione) sono attualmente in via di ristrutturazione per cui i servizi al momento non sono ottimali, ma è una situazione evidentemente temporanea. Lo shuttle da e per l’aeroporto ha una frequenza di circa 30 minuti, per cui è meglio informarsi sull’ora a cui passa. Utile il micronde in camera e la possibilità di acquistare alcuni surgelati direttamente in albergo.
Soggiorno di 1 notte ad agosto 2019
Risposta di Djhoana Toledo, il giorno 21 ago 2019
Thank you for your understanding and cooperation during this renovation process. We are happy to hear in spite of the hotel's renovation, our guests still able to see the positive side of it and that is to better improve our services. We really appreciate you taking the time to share your experiences with us and we cant wait to see you check us out once the renovation is completed. Sincerely, Djhoana Toledo Guest Services Manager

6/10 Soddisfacente

Tara

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Not being able to call the property directly to verify shuttle service was extremely frustrating. I called the day before arrival to verify the shuttle and waited 30 minutes for sometime to tell me I just walk outside. I then walked outside and realized I needed to go to a different terminal for the shuttle. I waited outside for 30 minutes and called the hotel and waited another 30 minutes. I was told by the other Holiday Inn driver to "be more attentive". When I finally got someone at the hotel they told me it was every 45 minutes (no one told me this before). Finally, I got the shuttle and arrived to the hotel more than 1 hr after arriving. If I'd know this I would have taken a lyft/uber. Then when I picked up my company car there was an additional $25 per day. The assistant manager was great. But it is clear that staffing isn't sufficient in the evening to cover check-in's and phone and that the shuttle service is not client service oriented and a promoted benefit that in fact is no benefit at all. I would recommend you either do away with the shuttle or get a driver on staff to support the night shift. I'll be staying at the Dylan in the future where they don't charge for my car and underpromise and over deliver.
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 2 mag 2024
Dear Tara,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We sincerely apologize for any inconvenience you experienced with our complimentary shuttle Service. it is very reliable in the majority of the time. I have shared your valuable comments with our Shuttle company to make sure that your incident was an isolated occurrence.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

8/10 Buono

Minh Dieu

It’s in the convenient location.
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 4 apr 2024
Dear Minh Dieu,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

10/10 Eccellente

Dan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Moustafa Blaih, il giorno 2 apr 2024
Dear Dan,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

Shailesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 1 apr 2024
Dear Shailesh,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

4/10 Scarso

Maria P

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 29 mar 2024
Dear Maria P,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Would you kindly provide me with the reasoning behind your scoring.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Eccellente

Charlene, Las Vegas

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was amazing and so helpful. Breakfast every morning wax great!
Soggiorno di 3 notti a marzo 2024
Risposta di Moustafa Blaih, il giorno 24 mar 2024
Dear Charlene,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

Derrick

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the view of the water! The breakfast was good too!
Soggiorno di 2 notti a marzo 2024
Risposta di Moustafa Blaih, il giorno 22 mar 2024
Dear Derrick,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

daishi

Soggiorno di 2 notti a marzo 2024
Risposta di Moustafa Blaih, il giorno 12 apr 2024
Dear Daishi,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

Timothy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed here the night before an early flight and it was a great choice. Front desk person was incredibly nice and helpful. Room was quiet, clean and bed comfy. It’s not a super luxurious choice but can’t beat it for the money.
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 21 mar 2024
Dear Timothy,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

Lifeng

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient shuttle service to SFO and friendly staff, great breakfasts !
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 17 mar 2024
Dear Lifeng,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

Trini

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 26 mar 2024
Dear Trini,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

8/10 Buono

victor

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 16 mar 2024
Dear Victor,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

2/10 Terribile

Mohammad Rafi

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My wife’s car got vandalized they broke the window and, stole my wife’s belongings which costed us $700
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 14 mar 2024
Dear Mohammad Rafi,Pease accept my sincere apologies for the car incident you encountered. We advise guests as well as posted signs not to leave any valuables in their vehicles to avoid break in which has increased lately in major cities like ours.I hope you were able to contact Burlingame police which is aware of the issue and doing their best to prevent these incidents. Again, please accept my sincerest apologies and we hope to seeing you again soon.

10/10 Eccellente

AUNG, SACRAMENTO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 15 mar 2024
Dear Aung,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

Hector

Viaggio di coppia
Excellent
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 14 mar 2024
Dear Hector,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. It is guests like you that keep us going in the right direction.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

Anthony, Whitehall

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stay here once or twice a year for a week for work and never have issues… staff is nice… only issue is noise from planes at all hours landing and taking off but easy fix just ask for a none bay view room and it’s a lot quieter
Soggiorno di 6 notti a febbraio 2024
Risposta di Moustafa Blaih, il giorno 5 mar 2024
Dear Anthony,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. It is guests like you that keep us going in the right direction.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

4/10 Scarso

violette

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
How is it that you have to pay $25 for parking? and room smells bad
Soggiorno di 1 notte a marzo 2024
Risposta di Moustafa Blaih, il giorno 5 mar 2024
Dear Violette,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations and for any confusion with the parking charges. The charges are posted on our website, and I am sorry that you have missed it.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

8/10 Buono

Sergio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall was good experience. Room had a funny smell.
Soggiorno di 1 notte a febbraio 2024
Risposta di Moustafa Blaih, il giorno 5 mar 2024
Dear Sergio,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

Maria

Soggiorno di 1 notte a febbraio 2024
Risposta di Moustafa Blaih, il giorno 21 mar 2024
Dear Maria,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

8/10 Buono

Julio

Mi è piaciuto: Condizioni e dotazioni della struttura
I did not like the ground level view it was not very appealing.
Soggiorno di 1 notte a febbraio 2024
Risposta di Moustafa Blaih, il giorno 20 feb 2024
Dear Julio,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We sincerely apologize that the room location was not up to your standards.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

Kangli

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room is decent. They have free breakfast and shuttle. Also very close to the airport.
Soggiorno di 2 notti a febbraio 2024
Risposta di Moustafa Blaih, il giorno 14 mar 2024
Dear Kangli,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 Eccellente

kuvar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very smooth check in , convenient access, clean & safe environment…
Soggiorno di 1 notte a febbraio 2024
Risposta di Moustafa Blaih, il giorno 11 feb 2024
Dear Kuvar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words and to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

2/10 Terribile

Suzanne

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This particular hotel was old, dingy, and the rooms smelled terrible. Not cigarette smell just dirty old carpet. The hotel was so dingy that I immediately put my suitcase in the shower and did not leave any pockets open for fear of "bugs" climbing into the suitcase. Also, there was someone screaming their head off until the wee hours of the morning. And I mean screaming like in pain. I would have called the front desk but I could not tell if it was on the same floor, above me, or below me.
Soggiorno di 1 notte a febbraio 2024
Risposta di Moustafa Blaih, il giorno 5 feb 2024
Dear Suzanne,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. I communicated your comments to our Housekeeping team and we hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

6/10 Soddisfacente

Cameron

Mi è piaciuto: Personale e servizio
Excellent customer service. Only downsides was the room had a bad odor.
Soggiorno di 2 notti a febbraio 2024
Risposta di Moustafa Blaih, il giorno 5 feb 2024
Dear Cameron,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. I communicated your comments to our Housekeeping team and we hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Eccellente

WILLIAM

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Moustafa Blaih, il giorno 31 gen 2024
Dear William,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Moustafa Blaih, il giorno 29 gen 2024
Dear Valued Guest,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Eccellente

Giacomo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Moustafa Blaih, il giorno 20 gen 2024
Dear Giacomo,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

6/10 Soddisfacente

Sarita

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Multiple things in the rooms were not functioning well…. Would not recommend this place for the price
Soggiorno di 1 notte a gennaio 2024
Risposta di Moustafa Blaih, il giorno 11 gen 2024
Dear Sarita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Eccellente

bonnie

Soggiorno di 1 notte a gennaio 2024
Risposta di Moustafa Blaih, il giorno 10 gen 2024
Dear Bonnie,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Eccellente

Laura

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Me fue bien, solo pasé unas horas, el personal muy amable y atento
Soggiorno di 1 notte a dicembre 2023
Risposta di Moustafa Blaih, il giorno 8 gen 2024
Querida Laura,Gracias por tomarse el tiempo para brindarnos sus valiosos comentarios sobre su estadía más reciente con nosotros en el Holiday Inn Express SFO South.Compartimos sus comentarios con nuestro equipo y estamos muy emocionados de saber que cumplimos nuestra promesa de una estadía memorable.Sabemos que tiene una opción y le agradecemos sinceramente que nos haga parte de su visita a Burlingame y su hogar lejos del hogar.Vuelva a vernos pronto en un futuro próximo.

6/10 Soddisfacente

Christopher

Soggiorno di 1 notte a dicembre 2023
Risposta di Moustafa Blaih, il giorno 29 gen 2024
Dear Christopher,Dear Sarita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. Can you kindly provide some comments on the reasons behind your scoring. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Eccellente

Jose

Soggiorno di 1 notte a dicembre 2023
Risposta di Moustafa Blaih, il giorno 29 dic 2023
Dear Jose,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio
Unacceptable
Front desk service was not efficient nor friendly. The housekeepers came knocking before 8am when check out time was not time till 12pm. Woke us up which turned out to be a bad day. Have not received my money back that they charged for incidentals. Unacceptable.
Soggiorno di 1 notte a dicembre 2023
Risposta di Moustafa Blaih, il giorno 19 dic 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Eccellente

Erica

Soggiorno di 3 notti a dicembre 2023
Risposta di Moustafa Blaih, il giorno 7 gen 2024
Dear Erica,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Eccellente

Waldemar

Viaggio di lavoro
Soggiorno di 5 notti a dicembre 2023
Risposta di Moustafa Blaih, il giorno 17 dic 2023
Dear Waldemar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Eccellente

Gamaliel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Moustafa Blaih, il giorno 15 dic 2023
Dear Gamaliel,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Eccellente

Daisuke

Soggiorno di 1 notte a dicembre 2023
Risposta di Moustafa Blaih, il giorno 16 dic 2023
Dear Daisuke,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We shared your kind words with our team and we are extremely excited and mostly humbled by your feedback. It is guests like you that makes our job worthwhile.We know you have a choice and we are grateful that you made us your place of choice and home away from home. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

2/10 Terribile

Paul Eric

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Noise problem
Noise problem. Belligerent guest in a room down the hall from my room. Staff was much too slow in kicking this person out of the hotel. Late night noise/altercation was so loud it was heard by hotel staff at front desk for more than an hour! I've asked for full refund.
Soggiorno di 1 notte a dicembre 2023
Risposta di Moustafa Blaih, il giorno 12 dic 2023
Dear Paul Eric,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Eccellente

Grace

Soggiorno di 1 notte a dicembre 2023
Risposta di Moustafa Blaih, il giorno 9 dic 2023
Dear Grace,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Eccellente

Tiffany

Soggiorno di 1 notte a dicembre 2023
Risposta di Moustafa Blaih, il giorno 9 dic 2023
Dear Tiffany,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Eccellente

Brenda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Viaje en familia, cerca del aeropuerto, no utilizaré el transporte hacia el aeropuerto por lo cual no puedo evaluar , llegue tarde por lo que no he visto los alrededores para poder evaluar. Hasta ahora todo va bien , personal del check inn amable. Solo pasaré una noche ya que mi vuelo sale temprano por lo que encuentro su ubicación perfecta .
Soggiorno di 1 notte a dicembre 2023
Risposta di Moustafa Blaih, il giorno 9 dic 2023
Dear Brenda,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

4/10 Scarso

Shawn

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The place itself was nice and the staff was great, unfortunately there were cockroaches in our room. We were moved to a different room, and again it had cockroaches.
Soggiorno di 2 notti a novembre 2023
Risposta di Moustafa Blaih, il giorno 5 dic 2023
Dear Shawn,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. Please accept my sincerest apologies for the roach incident. Please know that we use a reputable Peet control company on a monthly basis to maintain our rooms pest free. I am disappointed that we failed in your case.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Eccellente

ABDULLA

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property and client service.
Soggiorno di 1 notte a novembre 2023
Risposta di Moustafa Blaih, il giorno 28 nov 2023
Dear Abdulla,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that make our jobs worthwhile.Please come back and see us again soon in the near future.

6/10 Soddisfacente

Liuand

Soggiorno di 5 notti a novembre 2023
Risposta di Moustafa Blaih, il giorno 17 dic 2023
Dear Liuand,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. Would you kindly provide us with some comments on the reason behind your scoring.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 Eccellente

Jean Pajar

Soggiorno di 1 notte a novembre 2023
Risposta di Moustafa Blaih, il giorno 16 dic 2023
Dear Jean Pajar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 Terribile

Reita

Non mi è piaciuto: Personale e servizio
Tub was clogged. Heating in room was weak, froze all night, Wi-Fi was weak in room. Complained about tub and heating and was told engineering would show up and that never happened.
Soggiorno di 2 notti a novembre 2023
Risposta di Moustafa Blaih, il giorno 23 nov 2023
Dear Reita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your stay was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me

10/10 Eccellente

Cheng Kang

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a novembre 2023
Risposta di Moustafa Blaih, il giorno 21 nov 2023
Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 Eccellente

Sandra

Soggiorno di 2 notti a novembre 2023
Risposta di Moustafa Blaih, il giorno 21 nov 2023
Dear Sandra,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 Terribile

Donald

Soggiorno di 1 notte a novembre 2023
Risposta di Moustafa Blaih, il giorno 9 dic 2023
Dear Donald,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.