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Recensioni per The Ivy Hotel San Juan

3 out of 5
The Ivy Hotel San Juan
1149 Magdalena Ave Condado, San Juan, PR

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 4 su 9 recensioni" "
Valutazione di 8 - Buono. 3 su 9 recensioni" "
Valutazione di 6 - Soddisfacente. 1 su 9 recensioni" "
Valutazione di 4 - Scarso. 1 su 9 recensioni" "
Valutazione di 2 - Terribile. 0 su 9 recensioni" "

7,8/10

Pulizia

9,2/10

Personale e servizio

6,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Elena Maria

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Ok
Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

Laura

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The place was clean and great location. The front desk was super nice and helpful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Joshua, il giorno 30 apr 2024
Thank you very much for taking the time to leave us a review. We are delighted to hear that you found our establishment to be clean and conveniently located. Our team at the front desk strives to provide exceptional service, and we're thrilled that you found them to be super nice and helpful.We truly appreciate your kind words and hope to have the opportunity to welcome you back in the future.

6/10 Soddisfacente

Chirisse Nikole

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I didn’t get the room I booked. I stayed for 4 nights and never received fresh towels or any housekeeping services.
Soggiorno di 4 notti ad aprile 2024
Risposta di DM, il giorno 27 apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

8/10 Buono

Gricel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very professional and polite. The rooms were a little small but clean. The “chat with me” option did not work so we had to go all the way downstairs to get toilet paper each day. No parking lot so it was an inconvenience but overall the staff made up for the shortcomings.
Soggiorno di 4 notti ad aprile 2024
Risposta di DM, il giorno 27 apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

8/10 Buono

Kimberly

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I loved the place, the only issue I had was that check in was at 4pm they didn’t give us the room till 4:30pm due to them cleaning it.
Soggiorno di 3 notti ad aprile 2024
Risposta di DM, il giorno 27 apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

10/10 Eccellente

Wanda T.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No chairs to sit in the room, the AC was good also.
Soggiorno di 3 notti ad aprile 2024
Risposta di DM, il giorno 18 apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

10/10 Eccellente

Sharnella

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay at the Ivy Hotel was nothing but great. I have no complaints. The staff were super helpful & friendly. I would definitely recommend this hotel. 10/10 will stay again!!!!
Soggiorno di 7 notti ad aprile 2024
Risposta di DM, il giorno 18 apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

10/10 Eccellente

Jocelyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, very clean.
Soggiorno di 3 notti ad aprile 2024
Risposta di DM, il giorno 10 apr 2024
Thank you very much for your kind words! We are delighted to hear that you had a great stay with us. Providing a friendly and clean environment for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back soon for another wonderful experience.

4/10 Scarso

Ny-Asha

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The pool was filthy
Soggiorno di 4 notti ad aprile 2024
Risposta di DM, il giorno 10 apr 2024
I'm terribly sorry to hear about your disappointing experience with your room. Your comfort and satisfaction are of the utmost importance to us, and it's disheartening to learn that we fell short of your expectations.Please accept my sincerest apologies for any inconvenience caused. We take your feedback seriously and will investigate the issues you encountered to ensure they are addressed promptly.