Interni

Recensioni per Holiday Inn Express SANTA ROSA, an IHG Hotel

2.5 out of 5
Holiday Inn Express SANTA ROSA, an IHG Hotel
2516 Historic Route 66, Santa Rosa, NM

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 456 su 924 recensioni" "
Valutazione di 8 - Buono. 280 su 924 recensioni" "
Valutazione di 6 - Soddisfacente. 92 su 924 recensioni" "
Valutazione di 4 - Scarso. 63 su 924 recensioni" "
Valutazione di 2 - Terribile. 33 su 924 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

alice

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
X
Soggiorno di 1 notte a marzo 2024
Risposta di KH, il giorno 28 apr 2024
:)Thank you

10/10 Eccellente

Greg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice clean room. Good breakfast. Would stay again.
Soggiorno di 1 notte a marzo 2024
Risposta di karen h, il giorno 28 mar 2024
Thank you. I am happy yo enjoyed your stay.Hope to see you again soon

4/10 Scarso

Julie

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024

4/10 Scarso

thomas

Viaggio di coppia
The traffic noise was so loud too loud. I fThere is a constant hum in the room nonstop. we felt like we’re sleeping on the freeway. The refrigerator is what made a constant hum. Did not sleep well at all
Soggiorno di 1 notte a febbraio 2024
Risposta di Karen, il giorno 24 feb 2024
Unfortunately there is always traffic off Interstate 40. If front desk was notified of your displeasure with the room location and the noise from the fridge, we would have gladly moved into a different room. We do what we can to make your stay comfortable, we can help but we need to know the issue and we can resolve it at that time. I apologize for you uncomfortable nights stay. Hope your travel goes smoothly from here on out. Travel safe.

8/10 Buono

Jeffrey

Friendly, clean
Soggiorno di 1 notte a dicembre 2023
Risposta di Karen Hufford, GM, il giorno 26 gen 2024
Thank you Jeffery for your 4 of 5 review. I am pleased that you enjoyed your stay here at Holiday Inn Express in Santa Rosa, NM. We try to make your stay as comfortable as we can. Clean rooms and friendly staff is always a must.Come stay with us again on your next visit to the area.

8/10 Buono

John

Soggiorno di 1 notte a gennaio 2024
Risposta di Karen Hufford, GM, il giorno 26 gen 2024
Thank you John for your 8 of 10 review. I am pleased that you enjoyed your stay. We do want to make your stay as comfortable as we can. Come visit us again on your next travel. Oh and Happy 2024! :)

8/10 Buono

Rosalie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
we had a very nice room-pretty,clean,quiet-the breakfast was delicious-staff were friendly and helpful. we would stay again when in area.
Soggiorno di 1 notte a dicembre 2023
Risposta di Karen Hufford, GM, il giorno 26 gen 2024
Thank you for your review Rosalie. We do our best to make your stay as comfortable as we can. Yes, please stay with us again on your next travel.Enjoy the weekend.

10/10 Eccellente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di Karen H. , il giorno 26 dic 2023
Thank you for your review. I hope your Christmas was filled with family, friends and some great memories. Happy New Year.

6/10 Soddisfacente

Brandon

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Not worth the price
Bathroom was grimy and dirty, toilet runs, mini-fridge is loud.
Soggiorno di 1 notte a dicembre 2023
Risposta di Karen H. , il giorno 26 dic 2023
I apologize that you found it dirty. Did you let front desk agent know about this issue when you seen it? It would have been our pleasure to move you to another room or we could have cleaned that room for you. Either way, front desk needs to know information like this as it happens.. I appreciate your feedback and I will definately be working with housekeeping on this matter.

10/10 Eccellente

Courtney

Soggiorno di 1 notte a dicembre 2023
Risposta di Karen Hufford, GM, il giorno 26 gen 2024
Thank you Courtney for your 5 of 5 review. I am happy that you enjoyed your stay here at Holiday Inn Express in Santa Rosa, NM. Come back and stay on your next travel :)

10/10 Eccellente

Samantha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Karen Hufford, GM, il giorno 20 dic 2023
Thank you Samantha for your 5 out of 5 review. We try to make your stays as comfortable as we can. We hope to see you on your next travel.Stay safe. Happy Holidays to you and your family.

8/10 Buono

Janet

Soggiorno di 1 notte a novembre 2023
Risposta di Karen Hufford, GM, il giorno 20 dic 2023
Thank you Janel for your 4 out of 5 review. Happy that you enjoyed your stay here with us.Safe travels. Happy holidays to you and your family

10/10 Eccellente

Donald

Soggiorno di 1 notte a novembre 2023
Risposta di Karen, il giorno 26 nov 2023
Thank you for your reveiw. I am pleased that you enjoyed your stay.

10/10 Eccellente

Lynn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Karen, il giorno 31 ott 2023
Thank you Lynn for your 10 of 10 review. We aim to make our guests stays as comfortable as possible. We want to provide a friendly environment and provide you a hot breakfast so you can continue your travel on a full stomach. :) Safe travels. Until next time.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay in Santa Rosa
Enjoyed Santa Rosa. Very comfortable hotel. Clean and safe.
Soggiorno di 1 notte a ottobre 2023
Risposta di K. Hufford Assistant GM, il giorno 25 ott 2023
John, thank you for review. We do our best to provide a good and safe hotel experience. Hope to see you again on your next adventure. Safe traveling.

10/10 Eccellente

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was comfortable and clean
Soggiorno di 1 notte a ottobre 2023
Risposta di K. Hufford Assistant GM, il giorno 25 ott 2023
Thank you for taking the time for your review. We appreciate all feedback, as we use that to improve your experience here at our hotel. Hope to see you again.Kind regards

8/10 Buono

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The service was great, the hotel is clean, but expect traffic noise from the freeway.
Soggiorno di 1 notte a ottobre 2023
Risposta di Mellisa Madrid, General Manager, il giorno 16 ott 2023
Linda,Thank you for the review. We are pleased you enjoyed your stay with us. On behalf of the hotel we would like to apologize for the freeway noise.

10/10 Eccellente

Ronald

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel
Soggiorno di 1 notte a ottobre 2023
Risposta di Mellisa Madrid, General Manager, il giorno 16 ott 2023
Ronald, thank you for your 5 out of 5 review. Delighted that you enjoyed your stay. Hope to see you again soon. Safe travels.

8/10 Buono

Aracely

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Mellisa Madrid, General Manager, il giorno 16 ott 2023
Aracely,Thank you for your review. Delighted that you enjoyed your stay, hope to see you again. Safe travels.

8/10 Buono

Hank

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di Mellisa Madrid, General Manager, il giorno 16 ott 2023
Hank, thank you for your review. Happy to hear your stay with us went well. Hope you will stay with us again. Safe travels.

8/10 Buono

Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, breakfast shoud be till 10am
Soggiorno di 1 notte a ottobre 2023
Risposta di Mellisa Madrid, General Manager, il giorno 16 ott 2023
Maria, thank you for your review. Thank you also for your input about breakfast hours, we will take that into consideration. Safe travels.

10/10 Eccellente

Patricia, Reno

Soggiorno di 1 notte a settembre 2023
Risposta di Karen, il giorno 31 ott 2023
Thank you Patricia for your 5 of 5 review. I am pleased that you enjoyed your stay here at Holiday Inn Express Santa Rosa, NM.Hope to see you again.

10/10 Eccellente

Tricia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don't rely on your GPS with their address.
Our stay was fine once we got there.....but, putting their address into a GPS takes you to a place with absolutely no signal and a closed down road in the pitch black of night which could have ended not so good if we weren't smart people. I would suggest to mention to people to put in the address of the Pilot gas station nextdoor to the hotel as that address worked.
Soggiorno di 1 notte a ottobre 2023
Risposta di K. Hufford Assistant GM, il giorno 25 ott 2023
We appreciate your review. I apologize that you had a bit of trouble finding our location. However I am glad to hear that your stay with us was good. Thank you and kind regards

10/10 Eccellente

William

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a good place to spend a couple of nights while exploring the area.
Soggiorno di 2 notti a ottobre 2023
Risposta di Mellisa Madrid, General Manager, il giorno 16 ott 2023
William, Thank you for your review. Happy to hear that you enjoyed your stay. Next time you are traveling thru please stay again. Safe travels. Until next time...

8/10 Buono

linda

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a ottobre 2023
Risposta di K. Hufford Assistant GM, il giorno 25 ott 2023
Linda, thank you for your 8 of 10 score. We do our best to make your stay at Holiday Inn Express in Santa Rosa, NM a pleasant one. We hope to see you again. Safe travels.Kind regards

8/10 Buono

Jon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really noisy.
Soggiorno di 1 notte a settembre 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 4 ott 2023
Hi Jon...Thank you for taking the time to provide feedback on your recent stay at Holiday Inn Express Santa Rosa. We appreciate your rating, and we're sorry to hear that you experienced noise issues during your stay.Our team is committed to ensuring a comfortable and peaceful environment for all our guests, and we apologize for any disturbances you encountered. Your comments will be reviewed to identify areas for improvement.We hope you'll give us another opportunity to provide you with a more peaceful and enjoyable stay in the future.

10/10 Eccellente

Malin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 2 ott 2023
Thank you for taking the time to rate your recent stay at Holiday Inn Express Santa Rosa with a perfect 10 out of 10 stars! We're absolutely delighted to hear that you had such a fantastic experience with us.Should your travels bring you back to Santa Rosa, we would be honored to welcome you again and provide you with another outstanding stay.Safe travels, and thank you for choosing Holiday Inn Express Santa Rosa!

6/10 Soddisfacente

Lien

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 2 ott 2023
Thank you for sharing your feedback regarding your recent stay at Holiday Inn Express Santa Rosa. We value your input, as it helps us identify areas where we can improve.We see that your experience was rated a 6 out of 10, and we would appreciate any specific comments or suggestions you might have that could help us enhance our services and facilities.Your satisfaction is important to us, and we are committed to continuously striving to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your feedback.

4/10 Scarso

Catherian

Non mi è piaciuto: Pulizia e comfort della camera
Breakfast was not up to Holiday Inn standards. Bathroom needed a little tlc and not a super clean room!
Soggiorno di 1 notte a settembre 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 14 set 2023
Thank you for sharing your feedback from your recent stay at the Holiday Inn Express Santa Rosa. We apologize for falling short of your expectations regarding our breakfast and room cleanliness. Your comments are invaluable to us, and we will address these issues promptly to ensure a better experience for future guests.

10/10 Eccellente

John, Anaheim

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access to 40 freeway. Tesla charge on site. Hotel is in good shape and rooms are clean.
Soggiorno di 1 notte a settembre 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 7 set 2023
We're thrilled you found your stay at the Holiday Inn Express Santa Rosa to be convenient and enjoyable. Your compliments on our location, Tesla chargers and the condition of our hotel are greatly appreciated. We look forward to hosting you again soon for another great experience.

10/10 Eccellente

Martha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 7 set 2023
Thank you for your fantastic 5-star review! We're thrilled to hear you had a wonderful stay at the Holiday Inn Express Santa Rosa.

4/10 Scarso

Melody

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Was given a dirty room that had not been clean. Clean room weren't very clean
Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 4 set 2023
Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express Santa Rosa. We sincerely apologize for the inconvenience you experienced during your visit.Please know that this does not reflect the high standards of cleanliness we strive to maintain. We take your comments seriously and will be investigating this matter thoroughly with our housekeeping team to ensure that such lapses do not occur in the future.

8/10 Buono

Teresa P.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay for longer trip
We have stayed at this location a number of times as part of a longer trip. The location is good with a good breakfast included. There are restaurants conveniently located nearby. The only problem was the pool was not available during our trip.
Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 1 set 2023
Thank you for your valuable feedback regarding your recent stay at the Holiday Inn Express Santa Rosa. We truly appreciate your continued loyalty as a returning guest.We're pleased to hear that you found our location convenient and enjoyed our complimentary full breakfast. We understand that the pool's unavailability during your stay was disappointing, and we apologize for any inconvenience this may have caused. The pool reopened Aug. 31.Your feedback helps us improve, and we hope to have the opportunity to provide you with a seamless experience on your next visit.

10/10 Eccellente

Rita, Surprise

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was wonderful for the room price. Everything hot, restocked before it ran out, staff was great. Comfy bed, good nights sleep
Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 26 ago 2023
Thank you for sharing your feedback about your recent stay at the Holiday Inn Express Santa Rosa. We're thrilled that you enjoyed the full breakfast that was included in the room price. It's great to hear that everything was hot, well-stocked, and that our staff provided excellent service. We're also glad to know that you had a good night's sleep. Your comments are much appreciated, and we look forward to hosting you again for another enjoyable stay!

6/10 Soddisfacente

Dylan

Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 14 set 2023
Thank you for sharing your rating of your recent stay at the Holiday Inn Express Santa Rosa. We value your feedback and would love to hear more about your experience to better understand how we can improve. Please feel free to reach out with any specific comments or suggestions you may have.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Front wasn’t friendly. Neighbor restaurants were EXTREMELY rude. Hotel wasn’t clean. We didn’t enjoy Santa Rosa overall including the hotel.
Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 24 ago 2023
We apologize for the experience you had during your stay at the Holiday Inn Express Santa Rosa. Your feedback about our front desk staff, neighboring restaurants, and cleanliness have been noted, and we're committed to addressing these issues to ensure a more positive experience for all our guests. We appreciate your honesty and hope that you'll consider giving us another chance in the future.

10/10 Eccellente

Anna

Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 14 set 2023
Thank you for the fantastic 5-star review! We're delighted to hear you had an excellent stay at the Holiday Inn Express Santa Rosa. We hope to welcome you back soon.

10/10 Eccellente

Wendy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place to stay when traveling. Room was clean and had everything we needed. Staff was friendly and helpful. Would definitely stay here again.
Risposta di Holiday Inn Express Santa Rosa, il giorno 17 ago 2023
Thanks so much for sharing your thoughts on your stay at Holiday Inn Express Santa Rosa! Our team is dedicated to offering friendly and helpful service, and your positive remarks are a testament to their efforts. We look forward to the opportunity to host you again in the future.

10/10 Eccellente

Nadine

Has a nice stay. Nice staff
Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 14 ago 2023
Thank you for sharing your feedback about your stay at Holiday Inn Express Santa Rosa. We're thrilled to hear you had a pleasant stay and appreciated our staff. Your kind words mean a lot to us. We look forward to welcoming you back in the future!

6/10 Soddisfacente

Ming, Gilbert

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Noisy and unclean. Blood stain and soapy scum (or something else?) on shower curtain. On one of the bed there are lines probably left by kids with pen.
Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 14 ago 2023
Thank you for your feedback on your recent stay at Holiday Inn Express Santa Rosa. We apologize for the issues you encountered, as well as the condition of the shower curtain and bed. We take your concerns seriously and will address them with our team to prevent such occurrences. We value your input and hope to provide you with a better experience on your next visit.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Fine for family stop
It was fine for a road trip stop. Always hard to find a place for our family if 5. They made it more difficult by not providing sheets and pillows in the room for the sofa pull out bed. I had to go get everything and make the bed. Sometimes I wonder who is paying who?
Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 5 ago 2023
We appreciate your feedback and apologize for the inconvenience you encountered during your stay; we are taking your comments seriously and will work on ensuring a more seamless experience for families in the future. Your comfort is our priority, and we hope to have the opportunity to provide you with a better experience on your next visit. Thank you for bringing this to our attention.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 5 ago 2023
We apologize for not meeting your expectations during your stay, and we value your feedback to help us improve.

10/10 Eccellente

Charlene, Lake Havasu City

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This appears to be a brand new facility. Every thing felt new and clean. The room was very roomy and had USB charging ports. The TV could had been slighlty larger and the reception wasn’t great. Overall, very pleasant and would definitely stay again!
Soggiorno di 1 notte a luglio 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 5 ago 2023
We truly appreciate your positive feedback! We're glad to know that you enjoyed our facilities and had a great experience at Holiday Inn Express Santa Rosa. Your suggestions regarding the TV will be taken into consideration as we strive to improve our services. We look forward to welcoming you back on your next stay!

10/10 Eccellente

Cherie

Soggiorno di 1 notte a luglio 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 5 ago 2023
We're thrilled to hear that you had a great stay with us! Thank you for your kind feedback.

4/10 Scarso

Penny

Viaggio con la famiglia
Non mi è piaciuto: Comfort della camera
Worn out Hotel with nice staff
The front door entrance was littered. The check in was fine. Got to the room and the bed mattresses were so worn out that we couldn’t lay on them without being poked. We asked to change rooms and that was no problem. The first bed I checked was in the same condition as the other rooms two beds. The second bed was fine so we stayed. Went down to swim and the pool water was frigid and the hot tub was broken. Ice machine was broken on our floor so had to go downstairs for ice. Breakfast is normally good at HIE, but… coffee was overly strong, out of 1/2 and 1/2. However, the staff did look for some. No unflavored creamer at all. No oatmeal packets, no biscuits, no bacon and the pancake machine was broken. They did have eggs and two kinds of sausage for hot choices. The cinnamon rolls were good. To tell the truth, the stay was not worth the $205.
Soggiorno di 1 notte a luglio 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 5 ago 2023
We're sincerely sorry for the numerous inconveniences you encountered during your stay at Holiday Inn Express Santa Rosa. Your feedback is crucial to us, and we deeply regret that we fell short of providing you with a comfortable and enjoyable experience. Rest assured, we'll address the issues you mentioned with our team to ensure improvements are made in our facilities and service. We appreciate your candid comments and regret that your stay did not meet your expectations. We hope you'll reconsider and give us another chance to provide you with the exceptional stay you deserve. Thank you for bringing these matters to our attention.

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 5 ago 2023
Thank you for your generous 10 out of 10 review; we truly appreciate your kind words and are delighted that you enjoyed your stay with us!

6/10 Soddisfacente

Stephanie

Viaggio con la famiglia
Soggiorno di 1 notte a luglio 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 5 ago 2023
Thank you for sharing your feedback; we appreciate your rating and will use it to make improvements to enhance our guests' experiences.

2/10 Terribile

Tyler

Viaggio di gruppo, Viaggio di lavoro
They gave me the wrong room & said "oh, well" lol
Soggiorno di 1 notte a luglio 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 5 ago 2023
We deeply apologize for the mix-up and the inconveniences caused during your stay; we'll make sure to address this issue to prevent it from happening again in the future.

10/10 Eccellente

Zachary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 5 ago 2023
We're thrilled to hear that you had a great stay at Holiday Inn Express Santa Rosa! Thank you for your kind feedback.

4/10 Scarso

Roy

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The property wasn’t well kept or maintained. It looked like a cheap hotel that really didn’t care about their clientele. The lighting was bright and the decor was sterile. This HI Express is not like others I have stayed at previously.
Soggiorno di 1 notte a maggio 2023
Risposta di Holiday Inn Express Santa Rosa, il giorno 5 ago 2023
We sincerely apologize for falling short of your expectations during your stay at Holiday Inn Express Santa Rosa. Our utmost priority is to provide a comfortable and enjoyable experience for all our guests, and we regret that we did not meet those standards during your visit. Your feedback regarding the property's maintenance, decor and ambiance is highly valuable, and we will use it to make the necessary improvements to create a more inviting atmosphere for our guests. We appreciate your loyalty to our brand, and we hope you'll give us another opportunity to exceed your expectations on your next visit. Thank you for bringing these concerns to our attention.