Mr. anonymous ?? Maybe I should have the courage to say who you are, right? On the other hand, we are very sorry for what may have happened, but since it does not give explanations, we do not know what could have happened to it. You put us a note of 1 in everything and that gives me in spite of the fact that you requested something impossible and obviously it was not provided. Hence his negativity in putting his note. This place is like any other, it receives many clients that we attend politely and that are generally very happy. When you want to return, we will be happy to assist you with the courtesy, kindness and professionalism that characterizes us. A cordial greeting.