Dear guest “Wolfgang”: Thanks for choosing to stay with us. It was a great pleasure to hear your experiences in the hotel during your stay. Your comments is very important to us, we apologize for the inconveniences you faced during your stay. Because the high wind and rough sea, we recommend guests don’t swim in the sea for safety. As the world adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you our guest. General Manager: Beatrice Wang

尊贵的宾客，您好，感谢您入住三亚海棠湾天房洲际酒店并留下了珍贵点评。您的反馈对我们至关重要，我们已经把您的意见反映至前厅部和客房部负责人，我们会继续加强员工培训，不断提升员工的服务意识和服务效率，为宾客提供更加洲道的服务。水族馆餐厅主打特色海鲜，同时美人鱼表演伴您用餐。我们衷心的盼望您再次光临海棠湾天房洲际度假酒店，并奉上更加尊贵的服务。