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Recensioni per Candlewood Suites Portland - Scarborough, an IHG Hotel

2.5 out of 5
Candlewood Suites Portland - Scarborough, an IHG Hotel
700 Roundwood Drive, Scarborough, ME

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 412 su 906 recensioni" "
Valutazione di 8 - Buono. 270 su 906 recensioni" "
Valutazione di 6 - Soddisfacente. 95 su 906 recensioni" "
Valutazione di 4 - Scarso. 63 su 906 recensioni" "
Valutazione di 2 - Terribile. 66 su 906 recensioni" "

8,2/10

Pulizia

8,2/10

Personale e servizio

7,6/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jennifer

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice stay. Clean and comfortable
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Angela

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful suite for the price - bag of microwave popcorn was a nice touch.
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Caley

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Our room had a window in the kitchen that wouldn't close all the way, it kept letting bugs in. There was mold and an extreme amount of dust and cobwebs around the vent fan in the bathroom. The inner bathroom door wouldn't latches. There was smoke damage in the bedrooms. The other bedroom door wouldn't latch at all. There wasn't any extra bedding for the pull out couch and we had to go across the street to the office to get it ourselves.
Soggiorno di 2 notti ad aprile 2024

2/10 Terribile

Effie

I stayed at this property the power went out and still waiting on my refund
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Johanna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Mostly great. I love that this hotel has a small recliner in each room! Super clean, but some updates needed. The refrigerator in the room made a constant loud clunking noise due to a broken ice maker that wouldn’t turn off, and the bathroom faucet handle kept falling off. Climate control worked well, very comfortable bed and pillows, fast WiFi, functional kitchen area, friendly staff. I would return!
Soggiorno di 3 notti a marzo 2024

8/10 Buono

Geoff

Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Kareem

Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Jacob

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Lester

Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Tarsha

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They promote using on premises, one can’t smoke weed without judgment but one can definitely happily IV use their drugs and a blind eye is batted, power outage and their staff has hung up on me and avoided answering the phone to give me their supervisors number. Wouldn’t even recommend this as the American addicts dream
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Katherine

Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Kayla

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
It was clean, quiet and nice. But we lost power our second night and it was awful.
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

DEBRA

Soggiorno di 2 notti a marzo 2024

8/10 Buono

Milton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It worked really well for us. We like having the kitchen alot. The room was clean except it had a strange odor when you first walked in. Free coffee was great. We will definitely considering staying there in the future.
Soggiorno di 2 notti a marzo 2024
Risposta di Jason R. Gerard - Regional Manager/Portland, il giorno 19 mar 2024
Thank you So much for sharing your experience with us. We are so glad you were able to settle in and enjoy your time with us. Please visit again soon. Safe Travels

8/10 Buono

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was clean, staff friendly and helpful, shopping near by. Area is noisy, room was noisy.
Soggiorno di 1 notte a marzo 2024
Risposta di Jason R. Gerard - Regional Manager/Portland, il giorno 19 mar 2024
Thank you so much for sharing your experience with us. We are glad you chose to be with us. I am sorry for the noise that you experienced. Please visit again soon.

10/10 Eccellente

Erik

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a gennaio 2024
Risposta di Jason R. Gerard - Regional Manager/Portland, il giorno 19 mar 2024
Thank you so much for the high marks regarding your recent experience. We really appreciate you. Please visit again soon. Safe Travels

10/10 Eccellente

Erik

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 11 notti a gennaio 2024
Risposta di Jason R. Gerard - Regional Manager/Portland, il giorno 19 mar 2024
Thank you for being with us. We really appreciate your taking the time to rate your experience. Safe Travels

10/10 Eccellente

Marie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was friendly and helpful! Enjoyed staying here with my family
Soggiorno di 4 notti a gennaio 2024
Risposta di Jason R. Gerard - Regional Manager/Portland, il giorno 19 mar 2024
Thank you so much for being with us. We are so glad you were able to settle in and enjoy your time. Safe Travels

4/10 Scarso

Courtney

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
We came here to leave our house with no power. The hotel does not have generators so we are crossing our fingers that nothing happens. As I have a child and we are not interested in being with no hear.
Soggiorno di 1 notte a gennaio 2024
Risposta di CJ Patel, il giorno 10 gen 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Eccellente

nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di CJ Patel, il giorno 24 dic 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terribile

Michelle, West Bradford

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di CJ Patel, il giorno 4 dic 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

4/10 Scarso

Kristine

Viaggio di gruppo
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Will not ever stay again
Mild on the walls ,stains on the furniture and curtains ,broken soap dispensers dirty walls
Soggiorno di 3 notti a novembre 2023
Risposta di CJ Patel, il giorno 14 nov 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Buono

Ron

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very quiet, and convenient to what we were in town for.
Soggiorno di 3 notti a novembre 2023
Risposta di CJ Patel, il giorno 14 nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Eccellente

LORI, BLUE HILL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di CJ Patel, il giorno 14 nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Buono

taylor

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A nice stay outside of Portland. Perfect for a weekend trip. Cozy as well
Soggiorno di 2 notti a novembre 2023
Risposta di CJ Patel, il giorno 13 nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terribile

Richard

Soggiorno di 3 notti a novembre 2023
Risposta di CJ Patel, il giorno 12 nov 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Eccellente

Jillian

Soggiorno di 2 notti a novembre 2023
Risposta di CJ Patel, il giorno 28 nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Scarso

Alexandra

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Outside doors were unlocked into separate building to rooms. Missing cabinet door and door handles. Hallway smelled of cigarettes.
Soggiorno di 1 notte a ottobre 2023
Risposta di CJ Patel, il giorno 30 ott 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Eccellente

Mitchell, Gorham

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Always consistently good.
Soggiorno di 1 notte a ottobre 2023
Risposta di CJ Patel, il giorno 30 ott 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Eccellente

Matthew

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a very nics clean room
Soggiorno di 1 notte a ottobre 2023
Risposta di CJ Patel, il giorno 29 ott 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Get what you pay for?
This Candlewood suites was the most attractively priced hotel in greater Portland, but in the end, I should have paid more and stayed somewhere else. To be fair, I was in the area for a work trip but also bringing along a girlfriend and trying to impress her with a trip to Portland. This hotel did not impress her. The staff was friendly. No question. The outside looked great. But the inside common areas signaled right away that this wasn’t the boutique hotel experience I had dreamt of. Floors needed to be vacuumed, carpet actually needed to be replaced, and lots of bagged room trash in the hallways. The room was fine but the furniture was beat up, the bathroom was dusty and the toilet seats slid around. On the plus side, the laundry machines were free. I think I just can’t get over how much a hotel room costs in New England and the price was effectively telling me to expect this. In the end, my girlfriend and I felt perfectly safe and happy getting cozy in our suite. We had a good laugh about everything else. Was this a fine place to stay? Sure. But next time, I would spend more money.
Soggiorno di 3 notti a ottobre 2023
Risposta di CJ Patel, il giorno 28 ott 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Eccellente

Lisa

Soggiorno di 3 notti a ottobre 2023
Risposta di CJ Patel, il giorno 28 ott 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Buono

Antonella

Soggiorno di 1 notte a ottobre 2023
Risposta di CJ Patel, il giorno 12 nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Eccellente

Therese

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay that's not far from the Portland Jetport. Highly recommend!
Soggiorno di 1 notte a ottobre 2023
Risposta di CJ Patel, il giorno 18 ott 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Soddisfacente

Wendell

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
We needed a two room suite, so that was good. Staff was excellent. Rooms were clean but kind of a funky layout. Road traffic was very load. Would have been nice to have restaurant service within walking distance.
Soggiorno di 1 notte a ottobre 2023
Risposta di CJ Patel, il giorno 18 ott 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Buono

Pho, Manvel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No breakfast. The door to the building was not locked, anyone can have access into the building. That’s so unsafe.
Soggiorno di 1 notte a settembre 2023
Risposta di CJ Patel, il giorno 16 ott 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Eccellente

Josephine

Viaggio di coppia
Non mi è piaciuto: Pulizia e servizi
I found a dirty(feces) washcloth in the bathroom cabinet that had been there for a long time. Management didn't seem too concerned.
Soggiorno di 1 notte a ottobre 2023
Risposta di CJ Patel, il giorno 19 ott 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

2/10 Terribile

Juliana

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The fridge and the AC made a terrible noise all night long. Horrible night. No sleep.
Risposta di CJ Patel, il giorno 9 ott 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Eccellente

Margaret

Soggiorno di 1 notte a giugno 2023
Risposta di CJ Patel, il giorno 10 ott 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Soddisfacente

Lisa

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not very well cleaned
Definitely not cleaned well: kitchen counter was dirty, and the bathroom is a bit disgusting. No counter space in the bathroom. The bed was very soft and uncomfortable. It was quite and the gentleman at the front desk was very efficient.
Soggiorno di 1 notte a ottobre 2023
Risposta di CJ Patel, il giorno 9 ott 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Eccellente

Melanie A.

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place to stay with washer and dryer available which was very helpful and they let us stay an extra hour with no charge
Soggiorno di 1 notte a ottobre 2023
Risposta di CJ Patel, il giorno 9 ott 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Buono

DENISE, Fresno

Viaggio di coppia
Too close to freeway. Need for new carpeting - however room was fine.
Soggiorno di 1 notte a ottobre 2023
Risposta di CJ Patel, il giorno 5 ott 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Eccellente

Natalia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good base for a family NH visit
Unlike all hotels in a near by Portland, Candlewood is an affordable place to stay for a family. We stayed in a two bedroom suite. Plenty of space. Well equipped kitchen.
Soggiorno di 1 notte a settembre 2023
Risposta di CJ Patel, il giorno 3 ott 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
There were no mirrors in the bedrooms, no TV in the master bedroom, the bedroom door stuck terribly, i was up to my ankles in water taking a shower.
Soggiorno di 2 notti a settembre 2023
Risposta di CJ Patel, il giorno 1 ott 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Eccellente

jon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di CJ Patel, il giorno 25 set 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Eccellente

MICHAEL

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di CJ Patel, il giorno 19 set 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terribile

Chris

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a settembre 2023
Risposta di CJ Patel, il giorno 15 set 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di CJ Patel, il giorno 15 set 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Soddisfacente

Daniel, Matthews

Viaggio di coppia
Room not available on arrival. Access door to building did not lock. Grounds needed mowing
Soggiorno di 2 notti a settembre 2023
Risposta di CJ Patel, il giorno 13 set 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Buono

Racquel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di CJ Patel, il giorno 7 set 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.