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Recensioni per Kempinski Hotel The Dome Belek - All Inclusive

5 out of 5
Kempinski Hotel The Dome Belek - All Inclusive
Kadriye Mahallesi Kadriye 3 Sokak, No: 8/7A, Serik, Antalya

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 78 su 147 recensioni" "
Valutazione di 8 - Buono. 31 su 147 recensioni" "
Valutazione di 6 - Soddisfacente. 23 su 147 recensioni" "
Valutazione di 4 - Scarso. 7 su 147 recensioni" "
Valutazione di 2 - Terribile. 8 su 147 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

lorenzo , jerusalem

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing Hotel near the sea with private beach
Everything was incredible. One week is really not enough. The Spa is not the maximum but the massages was good. The staff was perfect and really nice

10/10 Eccellente

Umberto, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Albergo molto confortevole anche per i servizi al mare e con campi da golf adiacenti raggiungibili in pochi minuti.

8/10 Buono

D e J, Lugano, Svizzera

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Per una settimana relax
E' un hôtel di una ottima catena internazionale. Abbiamo trascorso una settimana in giugno 2012 in completo relax, ben accolti e serviti da un personale gentile e disponibile in tutte le occasioni. Ottima e variata la cucina e la possibilità di mangiare a tutti gli orari. Se proprio si deve trovare qualcosa di sottolineare e la distanza dai centri abitati, e se si ha voglia di fare delle escursioni, è consigliabile avere un'auto a noleggio per potersi spostare agevolmente. Inoltre, se si va in alta stagione con l'hotel pieno, i posti in spiaggia e piscina, rischiano di essere pochi. C'è un'ottimo SPA ma i prezzi sono da 5 stelle.
Risposta di Guest Relation Lady in Red Team, il giorno 24 gen 2022
Dear Guest , First of all, thank you very much for sharing your thoughts and assessment of your precious time and sharing with us. We would like to indicate that your negative comment is taken seriously. It is quite valuable for us to learn with such beautiful returns to reach the correct road to reach the quality of our goal with high guest satisfaction. We hope that we have the chance to welcome you in our facility as soon as possible. Kempinski Hotel The Dome quality is to indicate that we will be happy to host you again to you and your loved ones. Regards , The Lady in Red Kempinski Hotel The Dome

10/10 Eccellente

Oguzhan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect!
Soggiorno di 2 notti ad aprile 2024
Risposta di Lady in Red, il giorno 19 apr 2024
Dear Mr.Oguzhan, Thank you for the high rating of our hotel. Best Regards, Lady in Red Team,Kempinski Hotel The Dome Belek

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Lady in Red, il giorno 9 nov 2023
Dear Guest,Thank you very much for taking the time to provide such great feedback and sharing your experience on Hotel.com. It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps follow travelers to get an impression of our hotel.It would be a pleasure to welcome you again.Kempinski Hotel The Dome

8/10 Buono

gisleine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Lady in Red, il giorno 4 nov 2023
Dear GuestFirst of all, thank you very much for taking the time to share your thoughts and evaluation with us.We were happy to read your nice comments about our hotel. It is very valuable for us to learn from you that we are on the right track to achieve perfect service quality, which is our goal for high guest satisfaction.We hope we will have the chance to welcome you back to our facility as soon as possible.Best Regards,Lady's Red TeamKempinski Hotel The Dome

10/10 Eccellente

Christine Ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel and staff. Upgraded by hotel to golf villa which was fantastic. Food great, shame not all restaurants were open but low season .
Soggiorno di 6 notti a ottobre 2023
Risposta di Lady in Red, il giorno 4 nov 2023
Dear GuestFirst of all, thank you very much for taking the time to share your thoughts and evaluation with us.We were happy to read your nice comments about our hotel. It is very valuable for us to learn from you that we are on the right track to achieve perfect service quality, which is our goal for high guest satisfaction.We hope we will have the chance to welcome you back to our facility as soon as possible.Best Regards,Lady's Red TeamKempinski Hotel The Dome

10/10 Eccellente

Senay

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a settembre 2023
Risposta di Lady in Red Team, il giorno 14 ott 2023
Sayın Senay,Yüksek değerlendirmeniz için teşekkür ederiz.Saygılarımızla,Kempinski Hotel The Dome Belek

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Five star service. Nice beach. Not too busy at end of September. Good food. Not overcrowded beach area or pool area. Spacious room. Overall wonderful experience
Soggiorno di 4 notti a settembre 2023
Risposta di Lady in Red Team, il giorno 11 ott 2023
Dear Daniel,Thank you very much for taking the time to provide such great feedback and sharing your experience on Expedia.It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps follow travelers to get an impression of our hotel.It would be a pleasure to welcome you again.Kempinski Hotel The Dome

10/10 Eccellente

Rachel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel. Fantastic food choice. Helpful staff. We loved our stay.
Soggiorno di 5 notti ad agosto 2023
Risposta di Lady in Red Team, il giorno 22 ago 2023
Dear Rachel,Thank you for your high rating and comment.Best Regards,Kempinski Hotel The Dome Belek

6/10 Soddisfacente

Mohamed, Austin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Bedrooms air conditions do NOT work, so if you want to sleep in sauna, go for it. We called the reception multiple times, they do send a technician, a temporary fix happen, but the issue occurs again 15 minutes after!!! Other than the above issue, the whole place including the staff, food, drinks, facilities, pools, bars, outdoor music nights and activities are awesome!
Soggiorno di 3 notti ad agosto 2023
Risposta di Lady in Red Team, il giorno 14 ago 2023
Dear Mr. Mohamed, First of all, thank you for taking the time to rate us. If we had at least the knowledge to know and solve the problem, we would have the chance to raise our quality and standards. Complaints, comments and suggestions about the subject are taken into consideration. It will be communicated to all departments and their opinions and evaluations will be discussed. I hope we will host you again, and we will not create prejudice. Best Regards, Kempinski Hotel The Dome Belek

10/10 Eccellente

Ahmet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2023
Risposta di Lady in Red Team, il giorno 7 ago 2023
Dear Ahmet,Thank you very much for taking the time to provide such great feedback and sharing your experience on ExpediaIt is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps follow travelers to get an impression of our hotel.It would be a pleasure to welcome you again.Kempinski Hotel The Dome

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Luxuriöses Familienhotel
Hervorragendes Hotel. Super Qualität des Essens, prima Service und des Zustand des Hotels. Der Kids Club bietet sehr gute Betreuung. Schöner Kinderpool teilweise überdacht.
Soggiorno di 9 notti a luglio 2023
Risposta di Lady in Red Team, il giorno 7 ago 2023
Dear GuestThank you very much for taking the time to provide such great feedback and sharing your experience on ExpediaIt is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps fellow travelers to get an impression of our hotel.It would be a pleasure to welcome you again.Kempinski Hotel The Dome

10/10 Eccellente

Rosmarie

Nice Personal, very clean Place in the Hotel and Outdoor. Very Good Service
Soggiorno di 8 notti a maggio 2023
Risposta di Lady in Red Team, il giorno 29 mag 2023
Dear Guests, First of all, thank you for taking your precious time to share your comments. Your comment is important to us. About to share your comment with management. We look forward to seeing you again next year.Best Regards,Lady in Red TeamKempinski Hotel The Dome Belek

6/10 Soddisfacente

Tinesh

Soggiorno di 3 notti ad aprile 2023
Risposta di Lady in Red Team, il giorno 14 mag 2023
Dear Tinesh,If you had shared a short comment with your points, it would have been easier and more useful for our hotel management to understand the missing or disliked points and make the necessary corrections.We hope to see you again among us.Best Regards,Kempinski Hotel The Dome Belek

6/10 Soddisfacente

Dmitry

Viaggio di coppia
Mi è piaciuto: Pulizia
The hotel is overpriced. The area around is not walkable and you always need to hire a hotel cab. They accept cash only even through the nearest ATM is 7km away. The number of import drinks are very limited and they’re overpriced too.
Soggiorno di 4 notti a ottobre 2022
Risposta di Lady in Red Team, il giorno 9 ott 2022
Dear Dmitry, First of all, thank you for taking your precious time to share your comments. Your comment is important to us. About to share your comment with management. We look forward to seeing you again next year.Best Regards,Lady in Red TeamKempinski Hotel The Dome Belek

6/10 Soddisfacente

ibtisam

Soggiorno di 6 notti a settembre 2022
Risposta di Guest Relation Lady in Red Team, il giorno 24 set 2022
Dear ibtisam,Thank you for sharing your feedback, and our sincere apologies for your unfavorable experience. We sincerely hope you will grant us another opportunity in the future to extend you a better stay experience and replace any negative impressions with a more positive ones.Sincerely,Kempinski Management

6/10 Soddisfacente

Yervant

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff should know more English, we had difficulty explaining and receiving answers at the front desk. food choices should be better especially for people who don’t eat meat or are Celiac. Aircondition in the common area seemed off. There should be Fans outside in the dining area as it’s too hot. The entertainment was not good, they should have better DJs and better bands. The Shower in the room had issues, water gets hot and cold suddenly and weak, the shower in the rooms in general was not satisfactory and we complained that it needs fixing but they didn’t do much. Kids pool should be in a different section and keep adults that are there to relax in a different section. Some foods that are marked as Gluten free is wrong so we did complain as my wife is Celiac and she almost ate gluten due to wrong marking on the Menu. Last day we left early and they prepared a lunch box for us as the breakfast place was still closed, my wife got rotten cheese in her box.
Soggiorno di 4 notti a luglio 2022
Risposta di Guest Relation Lady in Red Team, il giorno 2 dic 2022
First of all, we would like to say that we are very sorry that you were not satisfied with our facility. In accordance with our service quality policy, we examine and evaluate all comments with the same sensitivity. We would like you to know that we are open to all kinds of criticism that will help us provide better service to our valued guests. To point out the issues mentioned in your comment to management.Kind Regards,Kempinski Hotel The Dome Belek

10/10 Eccellente

Alex

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2022
Risposta di Lady in Red Team, il giorno 14 ago 2022
Dear Mr. Alex Thank you for the high rating of our hotel. Best regards Kempinski Hotel The Dome Belek

10/10 Eccellente

Maria Corina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad aprile 2022
Risposta di Guest Relation Lady in Red Team, il giorno 29 apr 2022
Dear Mrs Maria Corina, Thank you for the high rating of our hotel. Best regards, Lady in Red Team Kempinski Hotel The Dome Belek

10/10 Eccellente

Günther

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sehr zuvorkommend vom Empfang bis Restaurant und Service am Pool. Einfach alles perfekt.
Soggiorno di 1 notte ad aprile 2022
Risposta di Guest Relation Lady in Red Team, il giorno 15 apr 2022
Dear Guest, Thank you for the high rating of our hotel. Best regards Kempinski Hotel The Dome Belek

8/10 Buono

Daniel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a marzo 2022
Risposta di Guest Relation Lady in Red Team, il giorno 5 apr 2022
Dear Daniel, If you had shared a short comment with your points, it would have been easier and more useful for our hotel management to understand the missing or disliked points and make the necessary corrections. We hope to see you again among us. Best Regards, Lady in Red Team Kempinski Hotel The Dome Belek

10/10 Eccellente

Maria Corina

Soggiorno di 1 notte ad aprile 2022
Risposta di Guest Relation Lady in Red Team, il giorno 4 apr 2022
Dear Maria Corina, Thank you for the high rating of our hotel. Best regards, Lady in Red Team Kempinski Hotel The Dome

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viel mehr geht nicht
Sehr aufmerksames Personal, toller Service, gute Drinks
Soggiorno di 7 notti a febbraio 2022
Risposta di Guest Relation Lady in Red Team, il giorno 6 mar 2022
Lieber Gast, Zunächst einmal vielen Dank, dass Sie sich Ihre wertvolle Zeit genommen haben, um Ihre Gedanken und Bewertungen mit uns zu teilen. Wir freuen uns, Ihre netten Kommentare über unser Hotel zu lesen. Es ist sehr wertvoll für uns, durch so nette Rückmeldungen von Ihnen zu lernen, dass wir auf dem richtigen Weg sind, um die perfekte Servicequalität zu erreichen, die unser Ziel für eine hohe Gästezufriedenheit ist. Wir hoffen, dass wir Sie so bald wie möglich wieder in unserer Einrichtung begrüßen dürfen. Grüße, Dame im Roten Team Kempinski-Hotel The Dome

6/10 Soddisfacente

joy

Soggiorno di 2 notti a dicembre 2021
Risposta di Guest Relation Lady in Red Team, il giorno 1 apr 2022
Dear Guest, If you had shared a short comment with your points, it would have been easier and more useful for our hotel management to understand the missing or disliked points and make the necessary corrections. We hope to see you again among us. Best Regards, Kempinski Hotel The Dome Belek

10/10 Eccellente

Paige

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent stay
I wouldn't hesitate to recommend this hotel. The service, atmosphere and food are excellent. The rooms, although a bit dated, are comfortable. Staff extremely helpful, attentive and friendly. If you are looking for a quiet holiday and a little R&R you cannot go wrong booking here.
Soggiorno di 5 notti a ottobre 2021
Risposta di Guest Relation Lady in Red Team, il giorno 24 gen 2022
Dear Paige, First of all, we would like to thank you for choosing our hotel for your holiday and then sharing your valuable comments with us and Expedia followers. As Kempinski Hotel The Dome Belek family, we are glad that you spent a pleasant and quality time in our facility where we consider every detail for the satisfaction of our guests. On behalf of my teammates, I would like to thank you and express that we will be pleased to welcome you again. Kind Regards, Kempnski Hotel The Dome Belek

10/10 Eccellente

Farooq Anwar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The customer service is outstanding and they make you feel really special. Moreover, the lady in red is great help. Also, the food is fantastic as in the detail is just as good as any other fancy restaurant.
Soggiorno di 3 notti a ottobre 2021
Risposta di Ekaterina Romanova, il giorno 25 ott 2021
Dear Farooq Anwar, Thank you for your thoughtful feedback regarding your stay here at Kempinski Hotel The Dome. It's our utmost priority to ensure our guests are always satisfied with their experience throughout their stay. Our team strive for excellence, and your praise lets us know we're doing a great job! We will ensure that we extend your praise to Lady's in Red for their service. Your kindness is appreciated. Thank you for choosing to stay with us. We look forward to welcoming you at Kempinski Hotel The Dome Best Regards, Kempinski Hotel The Dome Team

10/10 Eccellente

Lara

Soggiorno di 2 notti a settembre 2021
Risposta di Guest Relation Lady in Red Team, il giorno 24 gen 2022
Dear Lara, Thank you for high rating of our hotel. Best regards, Kempinski Hotel The Dome

6/10 Soddisfacente

Emin

Viaggio di gruppo
Soggiorno di 4 notti ad agosto 2021
Risposta di Ekaterina Romanova, il giorno 25 ott 2021
Dear Mr. Emin, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and we would like to contact you directly to discuss your comments in detail and get a better understanding of the issues you faced. Please may we request you to send your contact details to gr.thedome@kempinski.com, and we will get in touch with you accordingly. Kind regards,

10/10 Eccellente

Esta

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wo sollen wir nur anfangen...... Ein Märchen aus tausend und einer Nacht.... wunderschön und bezaubernd zugleich. Kempinski the Dome ein fünf Sterne Resort der extraklasse!!!!! Ich würde gerne auf ein paar der unten geschilderten Details eingehen: bezüglich Service: Der Service ist absolut nicht zu toppen. Wir sind schon viel gereist und waren so in einigen fünf Sterne Resorts jedoch Kempinski the Dome übertrifft jegliches. Freundlich, Zuvorkommend, Aufmerksam und Schnell... kein warten, kein das gibt es nicht... jeder Wunsch des Gastes wird erfüllt und falls dies nicht möglich ist werden alternativen angeboten... :-) Sehr großes Lob an den Studenten Muhammet, an Mehmet (Karayilan) und an Bulut, Cansu und Ahmet ihr seit besonders gewesen Service der superklasse einfach excellent aber auch ein großes Dankeschön an das andere Personal.... sowie am Empfang, die Reinigungskraft etc alles TOP !!! Sauberkeit: super saubere Zimmer und Anlage .. Handtücher wurden sogar zwei Mals täglich gewechselt. Pool, Strandliegen, Hygienekonzept auf das man sich bling verlassen. Die Anlage war wie ein Märchen hat einen Marrokanisch, Andalusischen Stil mit einem Hauch von Luxus. Das Essen sehr abwechslungsreich und extrem frisch und super super lecker. Vor allem das Essen im Beach Club wir haben den besten Fisch, Salate und Kalamares gegessen.. und da konnte das FOUR SEASONS auf den MALEDIVEN nicht einmal mithalten vor allem das Eis und das Dessert... göttlich... :)
Soggiorno di 5 notti ad agosto 2021
Risposta di Kempinski Hotel The Dome, il giorno 7 set 2021
Dear Guest, We are happy to hear that you enjoy your holiday. Your feedbacks are important to us. Looking forward to welcoming you again.

10/10 Eccellente

Mehmet

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing experience. The hotel is not as large as some of the other hotels in the area so it is less crowded and more enjoyable. Service is excellent. Everyone working there has a great attitude and a smile. I would highly recommend.
Soggiorno di 7 notti ad agosto 2021
Risposta di Kempinski Hotel The Dome, il giorno 31 ago 2021
Dear Guest, Thank you for your reservations. We are happy about your satisfaction. Your feedbacks are important for us to improve ourselves. Looking forward to welcoming you again.

10/10 Eccellente

Emin

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2021
Risposta di Kempinski Hotel The Dome, il giorno 31 ago 2021
Dear Guest, Thank you for your reservations. We are happy about your satisfaction. Your feedbacks are important to improve ourselves. Looking forward to welcoming you again.

4/10 Scarso

SERGII, Kiyv

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
в отеле максимально не клиенто ориентированные!
Soggiorno di 2 notti ad agosto 2021
Risposta di Kempinski Hotel The Dome, il giorno 31 ago 2021
Dear Guest, Thank you for your feedback. Your feedbacks are important for us to improve ourselves. Kind Regards,

4/10 Scarso

HICHAM

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a luglio 2021
Risposta di Guest Relation Lady in Red Team, il giorno 24 gen 2022
Dear Hicham, Thank you for your comments and for giving us the chance to host you for your holiday. I wish you would have told us about the issue you were uncomfortable with during your stay in our hotel, we would have helped you as much as we could. We look forward to welcoming you again! Best regards, Kempinski Hotel The Dome

10/10 Eccellente

Ege

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2021
Risposta di Kempinski Hotel The Dome, il giorno 22 lug 2021
Değerli Misafirimiz, Konaklamanızdan memnun kalmanız bizleri mutlu etti. Bir sonraki seyahatinizde sizleri ağırlamaktan memnuniyet duyacağız. Saygılarımızla,

10/10 Eccellente

Martina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a maggio 2021

6/10 Soddisfacente

andrea

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not quite a Kempinski
Unfortunately the food was entirely disappointing, and that matters a lot when it's all inclusive. A very bland and uncreative buffet worthy of a three star hotel at best. The reception couldn't have been kinder, and the service was fine, but again, especially during low season when there isn't much to do except eat and relax, the food is hugely important. This was nowhere near what one would expect from a Kempinski.
Soggiorno di 2 notti a febbraio 2021
Risposta di Lady in Red Team, il giorno 4 mar 2021
Dear Ms. Sanke, Thank you for staying at Kempinski Hotel The Dome Belek recently and for taking the time to share the review afterwards. Its always super nice to hear how our staff was friendly and helpful. Great to know that you loved us. Your comments regarding the food is now being reviewed by the concerned departments and required actions has been taken into consideration to make the necessary improvements. We do hope that such exceptions do not alter the overall perception of the level of service our hotel is known for. We view your feedback as a crucial opportunity to refresh and improve our services at all levels. Thank you again for your kind words; hope to accommodate you again at our resort. Best regards, Kempinski Hotel The Dome Belek

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2021
Risposta di Guest Relation Manager, il giorno 25 gen 2021
Dear Guest, Thank you for high rating of our hotel Kempinski The Dome Belek. It would be a big pleasure to welcome you again Best regards, Kempinski Hotel The Dome Belek

8/10 Buono

ELENA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Мило тихо
Прекрасный небольшой - по сравнению - с другими. Мы отдыхали в ноябре здесь - это сезон гольфа - соответственно и публика была - гольфисты. Хороший персонал. Особая благодарность - Катерине- на ресепшн, всегда была готова помочь. В отеле не было детей и нам это понравилось. Анимация здесь отсутствует и летом. Кому нужно больше тишины - можно сюда
Soggiorno di 7 notti a novembre 2019
Risposta di Songül, il giorno 26 nov 2019
Дорогая Елена, Благодарим Вас за положительную оценку нашего отеля и надеемся увидеть Вас в скором времени. С уважением, Kempinski Hotel The Dome Team

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a ottobre 2019
Risposta di Songül Herli, il giorno 21 nov 2019
We appreciate your positive feedback about our beautiful The Dome! We wish to welcome you back.

10/10 Eccellente

Said

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Kempinski The Dome
Хороший отель с интеллигентной публикой. Тихий и спокойный отдых для тех, кто устал от городской суеты. Отличная кухня и прекрасный персонал.
Soggiorno di 5 notti a ottobre 2019
Risposta di Songül Herli, il giorno 23 ott 2019
Мы благодарим Вас за положительную оценку нашего отеля и надеемся увидеть Вас в скором времени. С уважением, Команда Kempinski Hotel The Dome

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sehr schöne und grosse Zimmer, sehr gute und bequeme Betten. Genügend Stauraum für Kleidung. Stauraum im Badezimmer
Soggiorno di 12 notti a settembre 2019
Risposta di Songül Herli, il giorno 21 ott 2019
Thank you for reviewing your stay at Kempinski Hotel The Dome. We hope to have the chance to welcome you back soon! Best Regards, Kempinski Hotel The Dome Team

6/10 Soddisfacente

Vladislav

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a settembre 2019
Risposta di Songül, il giorno 19 ott 2019
Thank you for reviewing your stay at Kempinski Hotel The Dome. We hope to have the chance to welcome you back soon! Best Regards, Kempinski Hotel The Dome Team

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a settembre 2019
Risposta di Songül, il giorno 21 ott 2019
Thank you for reviewing your stay at Kempinski Hotel The Dome. We hope to have the chance to welcome you back soon! Best Regards, Kempinski Hotel The Dome Team

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nicht nur das Hoteldesign sondern auch die sehr gepflegte und variantenreiche Parkanlage machen den Ort zu einer Oase.
Soggiorno di 7 notti a settembre 2019
Risposta di Songül Herli, il giorno 2 ott 2019
We appreciate your kind feedback and are hoping to welcome you back as soon as possible!

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
I liked nothing about this property. Expedia indicated one person a room while I stated 2 person a room. I had to pay extra 150 dollars per night per room. All inclusive didn’t mean all inclusive. If we wanted to eat in speciality restaurants we had to pay extra. Never seen anything like it. Food was terrible for a price we paid.
Soggiorno di 3 notti a settembre 2019
Risposta di Kempinski Hotel The Dome Team, il giorno 11 set 2019
Dear Guest, Thank you for choosing our hotel for your visit and for your online rating. We apologize for the difficulties you may have experienced while reserving our hotel via Expedia.com. No doubt there was a confusion while reserving the rooms. You booked 2 rooms for single (1 pers.) use, we were also surprised when we welcomed 4 guests 2 of them without a booking. You have paid 150,-$ for the additional persons who hadn’t booked a stay/room with us at all. During check-in our Front Office team has explained to you the misunderstanding and has presented you the booking request we received from Expedia. On Expedia’s web site under the tab “About the Hotel - Hotel Amenities - All-Inclusive Details” you may read what kind of services our hotel offers, the speciality restaurants are listed under “Not included”. We are sorry hear that our buffet selection wasn’t to your liking, we receive many praises from our guests how delicious the food is. Whenever a guest approaches us with a special request our culinary team is more than happy to prepare the type of food they like, as long as we get notified we are ready to go the extra mile in order to put a smile on our guests faces. We are sorry that your vacation got off to a very disappointing start, but we sincerely hope that we were able to clarify the misunderstanding with your reservation which led to your dissatisfaction. We hope to be able to welcome you again and impress you more than we just have. Kind regards, Kempinski Hotel The Dome Team

8/10 Buono

Viaggiatore verificato

Soggiorno di 6 notti ad agosto 2019
Risposta di Emrah B., il giorno 12 set 2019
Thank you for reviewing your stay at Kempinski Hotel The Dome. Best Regards, Kempinski Hotel The Dome Team

8/10 Buono

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Location was good, noisy hotel next door, staff spoke very little English.
Soggiorno di 7 notti ad agosto 2019
Risposta di Emrah B., il giorno 12 set 2019
Thank you for your feedback and for taking the time to write about your experience. We are glad that you’ve liked the location of our hotel. Unfortunately there is not much to do about the noise coming from neighbour hotels. There is one good thing, the noise stops by midnight so that all guest can enjoy their Night rest. When your travels is bringing you back to Kempinski The Dome we will make sure to assign you a nice room for you in a very quiet floor/wing. Thank you again for sharing, and we hope that we will have another occasion to welcome you back and exceed your expectations. Best Regards, Kempinski The Dome Belek

8/10 Buono

AOB, LHR

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Check in was really nice. Property is really great with pools, pier, wonderful views of ocean, very relaxing. All inclusive package is really nice, breakfast, lunch and dinners, were all great. Especially dinners were real nice by the pool in outdoor area. However, for young couples like ourselves, it was a little dead after 10. May be that was on purpose at Kempinski as they might be focused at giving relaxing and peaceful experience to their guests. However, we really would have enjoyed if there was some music or late night entertainment plan by the pool or pier as was being done in neighboring hotels. But again, that might not be preference of most of the guests staying at Kempinski. Overall, we enjoyed our stay of 6 nights at Kempinski, however, did not like that nice tables were being kept as "reserved" for a walk in buffet all inclusive settings. As I was asked one night to get up from a "reserved" table and later 3 more were told to me as "reserved" tables. I approached Mr. Ahmet Antepli (General Manager) who was there taking care of guests and shared his visiting card with me. He told me that some guests who are staying longer like 10 days are taken better care for table reservations. This did not make much sense to me, as I was also booked for total 9 nights (6+3). Later, I cancelled my 3 nights reservation and stayed for just 6 nights, as I personally did not like this discriminatory table "reservations" at dinner.
Soggiorno di 6 notti ad agosto 2019
Risposta di Guest Relation Lady in Red Team, il giorno 24 gen 2022
Dear Guest, First of all, thank you very much for choosing our beautiful boutique hotel. As Kempinski Hotel The Dome family, we do our best for your pleasant and quality time in our hotel, considering each detail for satisfaction of our value guests. In this sense, we thank you for taking time to share your nice comments and suggestions with us. We will take steps immediately. Best Regards, Your Lady in Red Kempinski Hotel The Dome Belek

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Special thanks to Mr. Ahmet Antepli and Mr. Erhan
Soggiorno di 7 notti ad agosto 2019
Risposta di Guest Relation Lady in Red Team, il giorno 24 gen 2022
Dear Guest, Thank you very much for taking the time to provide such a great feedback and sharing your experience on . It is a delight to read that we were able to make your holiday truly enjoyable. Great to know that you loved us. Your feedback about your stay helps follow travelers to get an impression of our hotel. It would be a pleasure to welcome you again. Kempinski Hotel The Dome Belek