Thank you

Dear FENG,May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel.I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing your experience with us again, and we sincerely look forward to your next visit in Pullman Shanghai South.Sincerely,

Dear Umberto,May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel.I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing your experience with us again, and we sincerely look forward to your next visit in Pullman Shanghai South.Sincerely,

Dear TAKASHIGE,Thank you for taking the time to tell us about your experience at Pullman Shanghai South. I am sorry that you had a terrible experience; please allow me to express my sincerest apologies.I wish you to give us a chance to provide you with our professional service.Once again, please accept my sincere apology.Sincerely,

Dear KEISUKE,May I begin by thanking you for your feedback and your loyalty with us and as a Le Club Accor member. We are happy that in general you are satisfied with your stay in our hotel.I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We thank you for sharing your experience with us, and we sincerely look forward to your next visit in Pullman Shanghai South.Sincerely,

Dear Seng Loong Erwin,May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel.I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing your experience with us again, and we sincerely look forward to your next visit in Pullman Shanghai South.Sincerely,

Dear Seungwoo,May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel.I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing your experience with us again, and we sincerely look forward to your next visit in Pullman Shanghai South.

Dear Seungwoo,May I begin by thanking you for your feedback and your loyalty with us. We are happy that in general you are satisfied with your stay in our hotel.I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for sharing your experience with us again, and we sincerely look forward to your next visit in Pullman Shanghai South.

尊敬的Xueshuang, 感谢惠赐有关下榻上海中星铂尔曼大酒店的宝贵意见。很遗憾您对我们酒店的总体体验打分不高，如果可以的话，希望您能给予具体的意见和建议，以便我们进一步了解情况提升全方位的服务，使我们的客人感到物超所值。真诚期待您的再次光临！ 祝您生活愉快！顺颂商祺 梁斯尧 总经理 上海中星铂尔曼大酒店

尊敬的Xueshuang, 感谢惠赐有关下榻上海中星铂尔曼大酒店的宝贵意见。很遗憾您对我们酒店的总体体验打分不高，如果可以的话，希望您能给予具体的意见和建议，以便我们进一步了解情况提升全方位的服务，使我们的客人感到物超所值。真诚期待您的再次光临！ 祝您生活愉快！顺颂商祺 梁斯尧 总经理 上海中星铂尔曼大酒店

Dear Melissa, We very much appreciate your comments regarding your recent stay at Pullman Shanghai South. I am glad to hear that you are happy with the hotel's location and service, which are often mentioned by our guests, as a part of their satisfaction. Exceeding guest expectation is what we always strive for every day, and I am delighted to know that our staff were able to provide you with hospitality. I will share your feedback with the staff and I am sure that this will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Stephan Leroy General Manager Pullman Shanghai South

Dear Anonymous, Thank you for your wonderful review on our Hotel Trip Advisor page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our staff were able to provide you with their usual hospitality. I shall convey your feedback to him personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Luna l, thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager Pullman Shanghai South

Chère Aurélie Merci beaucoup pour votre commentaire. Nous offrons un petit déjeuner buffet complet et égament à la carte. nous nous réjouissons de vous accueillir bientot à Shanghai Salutations sincères Stephan Directeur de l'hôtel

尊敬的Expedia的客人,感谢惠赐有关下榻上海中星铂尔曼大酒店的宝贵意见。得知您对我们员工服务态度的肯定，我感到十分的欣慰。为了积极配合雅高集团推行的Planet 21承诺以及近期政府颁布的政策，上海酒店于7月1日起不提供一次性洗漱用品，如有需要，您可至前台或致电服务中心，望请理解。真诚期待您的再次光临！ 祝您生活愉快！ 顺颂商祺 梁斯尧 代理总经理 上海中星铂尔曼大酒店

Dear Expedia Customer, Thank you for choosing the Pullman Shanghai South. We regret that your overall experience did not meet your expectations. Would you please sending me an email to let me know in which area that was not up to your satisfaction, so that we can take actions to improve immediately! We thank you for sharing your experience with us, please do not hesitate to contact me directly, I am looking forward to hearing from you. Sincerely, Stephan Leroy Hotel Manager Pullman Shanghai South

Dear Hotels.com customer, Thank you for sharing your experience. We regret that your overall experience did not meet your expectations. In regards to the issue with the SPA, if you would please to contact us directly so we can investigate and discuss this matter in details with the SPA operator. You can contact our Guest Experience Manager via email h7564-qm@accor.com so we can make contact with you at your convenience. Thank you again for sharing your experience, and we are looking forward to discussing with you. Sincerely, The management

Dear Taisho , We very much appreciate your comments regarding your recent stay at Pullman Shanghai South. I am glad to hear that you are happy with the hotel's location and service, which are often mentioned by our guests, as a part of their satisfaction. Exceeding guest expectation is what we always strive for every day, and I am delighted to know that our staff were able to provide you with hospitality. I will share your feedback with the staff and I am sure that this will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Stephan Leroy Hotel Manager Pullman Shanghai South

Dear SPORT INDUSTRY, We very much appreciate your comments regarding your recent stay at Pullman Shanghai South. I am glad to hear that you are happy with the hotel's location and service, which are often mentioned by our guests, as a part of their satisfaction. Exceeding guest expectation is what we always strive for every day, and I am delighted to know that our staff were able to provide you with hospitality. I will share your feedback with the staff and I am sure that this will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Stephan Leroy Hotel Manager Pullman Shanghai South

Dear James, We very much appreciate your comments regarding your recent stay at Pullman Shanghai South. I am glad to hear that you are happy with the hotel's location and service, which are often mentioned by our guests, as a part of their satisfaction. Exceeding guest expectation is what we always strive for every day, and I am delighted to know that our staff were able to provide you with hospitality. I will share your feedback with the staff and I am sure that this will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Stephan Leroy Hotel Manager Pullman Shanghai South

Dear YongHe, We very much appreciate your comments regarding your recent stay at Pullman Shanghai South. I am glad to hear that you are happy with the hotel's location and service, which are often mentioned by our guests, as a part of their satisfaction. Exceeding guest expectation is what we always strive for every day, and I am delighted to know that our staff were able to provide you with hospitality. I will share your feedback with the staff and I am sure that this will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Stephan Leroy Hotel Manager Pullman Shanghai South

Dear Anonymous, Thank you for your comments regarding your stay at the Pullman Shanghai South. We are delighted that in general you are satisfied with your stay in our hotel and especially our staff and hotel cleanliness.We are sorry our friendly staff did not explain more in details the reason regarding the amenities. Following the recently published government policy and Effective July 1st 2019, the government announced a new regulation. All hotels in Shanghai are no longer pro-actively providing single-use products such as toothbrushes, combs, shower loofahs, razors, nail files and shoe brushes. All these items can be delivered upon request.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager Stephan Leroy Pullman Shanghai South

Dear CHIH-MENG , Thank you for your wonderful review on our Hotels.com page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our staff were able to provide you with their usual hospitality. I shall convey your feedback to our staff personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager

Dear Anonymous, Thank you for your wonderful review on our Hotels.com page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our staff were able to provide you with their usual hospitality. I shall convey your feedback to our staff personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager

Dear FN, Thank you for your wonderful review on our Hotels.com page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our staff were able to provide you with their usual hospitality. I shall convey your feedback to our staff personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager, Thank you for your wonderful review on our Hotels.com page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our staff were able to provide you with their usual hospitality. I shall convey your feedback to our staff personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager

Dear Anonymous, Thank you for your wonderful review on our Hotels.com page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our staff were able to provide you with their usual hospitality. I shall convey your feedback to our staff personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager

Dear Peter, Thank you for your wonderful review on our Hotels.com page. Exceeding guest expectation is what we always strive for every day, and I am delighted that our front desk manager Gary He was able to provide you with their usual hospitality. I shall convey your feedback to our staff personally. Your comment has made our day and encourages us to ensure guest satisfaction in Pullman Shanghai South, as their home away from home. Thank you again for your review and we look forward to welcoming you back in the near future. Sincerely, Stephan Leroy Hotel Manager

Thank you for choosing Pullman Shanghai South

Thank you for choosing Pullman Shanghai South

Dear Anonymous, We very much appreciate your comments regarding your recent stay at Pullman Shanghai South. I am glad to hear that you are happy with the hotel in general. Exceeding guest expectation is what we always strive for, and I am delighted to know that we were able to provide you with hospitality. I will share your feedback with our staff and I am sure that this will serve as an encouragement to them to continuously improve the quality of our services. Thank you again for sharing your experience and we sincerely look forward to your next visit to Pullman Shanghai South. Sincerely, Joseph Mak General Manager

Dear Citic, Thank you for taking the time to tell us about your experience at Pullman Shanghai South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are sorry about the issue you had with the hot water on your last evening was not functioning. This issue affected most of our Suites, and we contacted our external provider to get it rectified as soon as you mentioned to us. Thank you for raising the problem immediately.Thank you again for sharing your experience, and I am looking forward to hearing from you. We hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Leroy Hotel Manager