Dear Guest, We thank you for taking the time to share your feedback and we are delighted to find you were satisfied with your experience! It is real pleasure to hear you enjoyed the food options with our dining outlets and that the team were able to live up expectations of the "Yes I Can!" service that we wish to display our guests are cared for and looked after during their stay. And please accept my sincere apology for any inconvenience caused while connecting WIFI. I would like to ensure we will continue to monitor internet usage. Once again, thank you for staying with us and hope we will remain your preferred choice when your travels bring you back to Shanghai! Best Regards, Anna Vygovskaya

感谢您选择上海宏泉丽笙酒店作为您的下榻之地。酒店北邻虹桥商业区和国家会展中心，紧靠连接沪宁高速及中心城区的真北中环线，坐拥沪苏交通要道，距离虹桥机场仅15分钟车程，区域内汇聚了多条轨道干线，交通便捷。酒店现在已经全面开设冷气，在您下次入住期间遇到同样问题，请联系我们前台值班经理，会安排工程部同事为您调试。您的满意和支持是我们不断进步的动力，您的意见是我们改进的最佳推动力，真诚期待您的再次光临！

Dear Guest, Greeting from Radisson Blu Hotel Shanghai Hong Quan! First of all, let me thank you for sharing the experience of your stay in our hotel through Expedia. If you met with any problems during your stay, you could get in contact with our Duty manmager and let us know your concerns, and we would be happy to solve the problems for you. With every guest being valuable for us, we will be sincerely happy to warmly greet and welcome you back and truly hope to meet and exceed your expectations upon next visit.

Dear Guest, Greeting from Radisson Blu Hotel Shanghai Hong Quan! First of all, let me thank you for sharing the experience of your stay in our hotel through Expedia. We would like to sincerely apologize for the wifi speed.If you met with any problems during your stay, you could get in contact with our Duty manmager and let us know your concerns, and we would be happy to solve the problems for you. With every guest being valuable for us, we will be sincerely happy to warmly greet and welcome you back and truly hope to meet and exceed your expectations upon next visit.

Greeting from Radisson Blu Hotel Shanghai Hong Quan! First of all, let me thank you for sharing the experience of your stay in our hotel through Expedia. We would like to sincerely apologize for your bad experience during your stay with us.If you met with any problems during your stay, you could get in contact with our Duty manmager and let us know your concerns, and we would be happy to solve the problems for you. With every guest being valuable for us, we will be sincerely happy to warmly greet and welcome you back and truly hope to meet and exceed your expectations upon next visit.

Dear Guest, Greeting from Radisson Blu Hotel Shanghai Hong Quan! First of all, let me thank you for sharing the experience of your stay in our hotel through Expedia. We would like to sincerely apologize for your bad experience during your stay with us.If you met with any problems during your stay, you could get in contact with our Duty manmager and let us know your concerns, and we would be happy to solve the problems for you. With every guest being valuable for us, we will be sincerely happy to warmly greet and welcome you back and truly hope to meet and exceed your expectations upon next visit.

Dear Guest, Greeting from Radisson Blu Hotel Shanghai Hong Quan! First of all, let me thank you for sharing the experience of your stay in our hotel through Expedia. I am sorry for the things happened during your stay with us. We do have staff that can speak English, but we will also provide more English training to our staff in the future. With every guest being valuable for us, we will be sincerely happy to warmly greet and welcome you back and truly hope to meet and exceed your expectations upon next visit.

Thank you for your reply. Please contact us by email if there is anything we can do for you. Guest relations team

Dear Guest, Greeting from Radisson Blu Hotel Shanghai Hong Quan! First of all, let me thank you for sharing the experience of your stay in our hotel through Expedia. If there are any places that we need to improve, please let us know. We will try our best to fix the issues.With every guest being valuable for us, we will be sincerely happy to warmly greet and welcome you back and truly hope to meet and exceed your expectations upon next visit.

Dear Guest, Greeting from Radisson Blu Shanghai Hong Quan! We appreciate you taking the time to share your experience. We apologize you were not satisfied with the condition of the hotel during your stay. I have addressed all mentioned cleanliness issues to our House Keeping Manager for further investigation, and please allow me to share that maintenance work is continuously in place for rooms and other areas in the hotel. As for our Wine bar, operational hours start from 5 pm till midnight and it should be some mistake. It can not be closed because it is located on the hotel's top floor together with our Executive Club Lounge which operational hours start from 6:30am and from 5pm on a daily basis we serve Happy Hour for our Executive club guests there. Please accept my sincere apologies for not been able to enjoy the time after long working day at our Wine Bar with sweeping Shanghai city view. In our Lobby Lounge situated on the Level 1st guests also can enjoy the variety of drinks presented in our drinking list as coffee&tea, spirits, beers, whisky, wines. And the experience you described with service issue caused me concern. It does not represent the quality of service we strive at our hotel, and for that i sincerely apologize and would like to ensure the necessary steps are being taken to avoid such situation from happening again. With Best Regards, Anna Vygovskaya

Dear Guest, Thank you for your feedback! We are delighted to know that you enjoyed your stay with us. The whole Radisson Blu hotel team and I look forward to welcoming you back for another trip in the future! Warmest Regards, Anna Vygovskaya

Dear Guest, Thank you for taking the time and share your feedback regarding your recent stay with us. We would like to bring our sincere apologies for not being able to provide the best possible framework to this visit, that you had to change the room at 3am because of technician problems with AC that, of course, disrupt your comfortable sleep that night. I have personally followed up with our Management team to look into this issue accordingly. With every guest being valuable for us we would be happy to warmly greet and welcome you back and truly hope to meet and exceed your expectations upon next visit. Best Regards, Anna Vygovskaya

Dear Guest, First of all, let me express our sincere thanks for bringing to our attention the feedback of your recent stay at Radisson Blu Shanghai Hong Quan. On behalf of our entire staff here we do apologize we were not been able to provide you with the quality of service you deserve. I have shared your feedback with our Management team to monitor and ensure this doesn't reoccur in the future. I do hope that you shall allow us another chance to host you in the future as we do wish to show you our usual recommended standards in the room and of the service. Best Regards, Anna Vygovskaya

Dear Guest, We appreciate you taking the time to leave the feedback regarding your recent stay with us! It was our pleasure to look after you and serve you according to our high standards and with an extra mile from heart. I am pleased to read that you enjoyed our hotel facilities and the service. And would like to bring our deepest apologies for cigarette smell which, of course, disrupt your comfortable stay. Our hotel is completely non smoking and we try to do our utmost to make it not happened! I followed up with Housekeeping Manager to look into this issue accordingly. With every guest being valuable for us, we will be sincerely happy to welcome you back when you travels bring you back to Shanghai. Please feel free to contact me at your convenience if I may be of any further assistance Best Regards, Anna Vygovskaya

Dear Guest, Greeting from Radisson Blu Hong Quan! Thank you for taking the time and submitting the feedback regarding your recent stay with us! On behalf of our entire staff here please accept our sincere apology for the inconveniences you have experienced with English language communication upon check-in time and WIFI connection. These days WIFI connection is indeed not as it should be due to upcoming International Expo and the additional fire walls we have to put into our system. After the meeting i am sure all will be back to normal. And I have addressed the language issue to our Front Office Manager with a view to improve, investing more efforts in training program. Once again, thank you for staying with us and hope we will remain your preferred choice when your travels bring you back to Shanghai. Best Regards, Anna Vygovskaya

Dear Guest, First of all, let me thank you for taking the time to share your experience. On behalf of our entire staff here we do apologize for not been able to provide to you with the quality of service you deserve and the room was not to our usual Radisson Blu standard. I have been addressed these issues to our Management team, so we can take your feedback on board for further improvement and necessary maintenance. As for the hotel location it is in the Putuo District of northwest Shanghai with a lot of transport option available. For tourists who would like to visit Shanghai's main sights like The Bund or People's Square it is easy to take a subway ride, Metro Line 11 is just within walking distance. With every guest being valuable for us, we will be sincerely happy to welcome you back and truly hope to meet and exceed your expectations upon next visit. With best regards, Anna Vygovskaya

Dear Guest, Thank you for taking the time and submitting the feedback. I do sincerely apologize for the inconvenience you have experienced with the hotel booking mistake through Hotels.com. Please be insure that we continuously strive to meet the needs and expectations of our guests; therefore we consider to track bookings in a much more accurate and efficient manner. I do hope you shall allow us other chance to host you on your next visit to Shanghai! Best Regards, Anna Vygovskaya

Thank you for staying with us! We appreciate your 5 star feedback! Sincerely, Anna Vygovskaya

Dear Guest, Thank you for taking the time to leave the feedback regarding your stay with us! First of all, on behalf of our entire team we apologies for the concerns you shared about the experience at Radisson Blu Shanghai Hong Quan. We shall certainly learn from your comments and i would like to assure it would be fully utilized in the process of improving the stay at our property. The team and I are hoping that you will allow us with another opportunity to host you once again as we know we can leave you with much greater experience upon your next visit. With Best Regards, Anna Vygovskaya

Dear Guest, Thank you so much for choosing Radisson Blu Hong Quan while visiting Shanghai! It was our great pleasure to look after you and serve you according to our high standards and with an extra mile from heart. I am pleased to read that you enjoyed our buffet breakfast and room was comfortable. Once again, thank you for staying with us and hope we will remain your preferred choice when your travels bring you back to Shanghai. Sincerely, Anna Vygovskaya

Dear Guest, Thank you for taking the opportunity to leave us with the feedback regarding your recent visit. Please accept our deepest apology for any inconvenience experienced during your stay with car parking location and no bell service provided. I also brought this cigarette smell issue to the attention of our entire Management team so that we can take your feedback on board! And i assure we are working on the maintenance project in place to further improvement. I hope that we can host you again at our hotel to regain your faith. We are happy to assist our guests to the best of our abilities and strive to make their stays as delightful as possible. Best Regards, Anna Vygovskaya