Hall

Recensioni per Courtyard by Marriott Sioux Falls

3 out of 5
Courtyard by Marriott Sioux Falls
4300 W Empire Pl, Sioux Falls, SD

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 294 su 530 recensioni" "
Valutazione di 8 - Buono. 144 su 530 recensioni" "
Valutazione di 6 - Soddisfacente. 55 su 530 recensioni" "
Valutazione di 4 - Scarso. 26 su 530 recensioni" "
Valutazione di 2 - Terribile. 11 su 530 recensioni" "

9,2/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Cori

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We went there for the pool. It was nice to be the only ones in the pool area. Hottub and pool looked liked they had not been cleaned in a while.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Gerald

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Very nice close to everything!
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Bryan, Brookings

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel and nice staff!
Soggiorno di 1 notte ad aprile 2024
Risposta di Stephanie M, il giorno 18 apr 2024
Thank you Bryan for the fantastic review! We appreciate the feedback and hope to see you again in the future!

10/10 Eccellente

Stephanie

Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Judy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel room was newly updated and clean. Wish breakfast was included in stay, but fortunately there was coffee in the room.
Soggiorno di 2 notti a marzo 2024
Risposta di Stephanie M., il giorno 18 apr 2024
Judy, thank you so much for the review! We appreciate your feedback and are glad to see you had a great stay! We look forward to seeing you again the next time you are in the area!

10/10 Eccellente

Stephanie

Soggiorno di 1 notte a febbraio 2024
Risposta di Stephanie M., il giorno 18 apr 2024
Stephanie,Thank you for the fantastic score! We are so happy to see that you had a great stay! We look forward to seeing you the next time you are in Sioux Falls!

4/10 Scarso

allen

Non mi è piaciuto: Condizioni e dotazioni della struttura
Poorly run property. Limited parking in a very seedy part of town. Broken glass in parking lot suggestive of car window being broken into. Dirty room. No room service. Needs updates
Soggiorno di 3 notti a febbraio 2024
Risposta di Stephanie M., il giorno 18 apr 2024
Allen, I apologize that you did not have a great stay! We try to provide the best service to our guests and we are disappointed we were not able to provide that this time.

10/10 Eccellente

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property. Very clean.
Soggiorno di 1 notte a febbraio 2024
Risposta di Stephanie M., il giorno 18 apr 2024
William, thank you so much for the review! We love to see when our guests had a great stay! We look forward to serving you again in the future!

10/10 Eccellente

Michelle

Soggiorno di 1 notte a febbraio 2024
Risposta di Stephanie M., il giorno 18 apr 2024
Michelle, thank you so much for the fantastic score! We really appreciate the feedback and hope to see you the next time you are in the area!

10/10 Eccellente

Katherine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Cory

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice clean hotel with good staff
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 11 feb 2024
Thank you for providing feedback regarding your stay with us. We love our guests. Please come again. René StolsmarkGeneral Manager Courtyard

10/10 Eccellente

Shane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and friendly
Soggiorno di 1 notte a gennaio 2024
Risposta di Charles N , il giorno 30 gen 2024
Hi Shane, thank you for staying with us here at Courtyard by Marriott. We appreciate your positive feedback and we hope you choose to stay with us in the future!

8/10 Buono

Jamie

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Front Office Supervisor, il giorno 30 gen 2024
Jamie! Thanks for the positive feedback! We would like to thank you for staying with us here at Courtyard, and we hope you choose to stay with us whenever your travels may bring you back into the area!

10/10 Eccellente

Patrick

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Softest best ever
Soggiorno di 1 notte a gennaio 2024
Risposta di Stephanie M, il giorno 6 feb 2024
Patrick, thank you for that perfect score! We are happy to see you had a great stay and enjoyed the bed! We look forward to seeing you again the next time you are in the area!

10/10 Eccellente

Jason

Soggiorno di 2 notti a gennaio 2024
Risposta di Stephanie M, il giorno 6 feb 2024
Jason, thank you for the fantastic score! We appreciate the feedback and hope to see you again the next time you are in Sioux Falls!

6/10 Soddisfacente

Michael

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Stephanie M, il giorno 6 feb 2024
Michael, we appreciate when our guests take the time to score us. Please reach out and let us know how we could improve your next stay with us. We hope to see you again the next time you are in Sioux Falls.

8/10 Buono

Bradley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Stephanie M, il giorno 6 feb 2024
Bradley, thank you for the great score! We really appreciate feedback from our guests and hope the next time you are in the area we can raise that 4 to a 5!

10/10 Eccellente

Julie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location!
Soggiorno di 1 notte a dicembre 2023
Risposta di Jaarel Hansen - Front Desk Specialist, il giorno 29 dic 2023
Dear Julie,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

brad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Stephanie M, il giorno 6 feb 2024
Brad, thank you so much for the perfect score! We love feedback from our guests and can't wait to see you again the next time you are in the area!

6/10 Soddisfacente

kathryn

Non mi è piaciuto: Pulizia e personale e servizio
pool and hot tub, cleanliness was poor
Soggiorno di 1 notte a dicembre 2023
Risposta di Stephanie M, il giorno 6 feb 2024
Kathryn, we apologize that you did not have a great stay with us. We take guest feedback very seriously and hope the next time you are in Sioux Falls you give us a chance to provide a better stay.

10/10 Eccellente

Garrett

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Holiday Stay
My Grandpa and I were just coming for a short stay for the Winter Wonderland and we absolutely loved everything about the hotel!
Soggiorno di 1 notte a dicembre 2023
Risposta di Stephanie M, il giorno 6 feb 2024
Garrett, thank you so much for the wonderful review! We appreciate the feedback and are happy to see that your Grandfather and yourself had a great stay! We look forward to seeing you again the next Winter Wonderland!

10/10 Eccellente

Roger

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff at the front desk were very friendly and accommodating. The room was very clean and had plenty of space. The beds were very comfortable. I would highly recommend this hotel!
Soggiorno di 1 notte a dicembre 2023
Risposta di Stephanie M, il giorno 6 feb 2024
Roger, thank you so much for the recommendation! We love to hear this feedback from our valued guests and look forward to seeing you the next time you are in Sioux Falls!

10/10 Eccellente

Bryce

Soggiorno di 1 notte a novembre 2023
Risposta di Stephanie M, il giorno 6 feb 2024
Bryce, thank you so much for the PERFECT score! We appreciate the feedback and look forward to seeing you again the next time you are in Sioux Falls!

8/10 Buono

Gena

Soggiorno di 1 notte a novembre 2023
Risposta di Stephanie M, il giorno 6 feb 2024
Gena, thank you for the great score! We hope the next time you are in Sioux Falls we can change that 4 to a 5 with your next stay!

10/10 Eccellente

Latonya

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very helpful when my daughter left her ear buds in the room after we had checked out. We were able to go back and look and even though they werent there, staff stated they would continue to look for them. Called the front desk the next day and the gentleman reported they had been turned in. I was able to describe them and he said they would be at the front desk for us. So helpful and my daughter is beyond thankful!
Soggiorno di 2 notti a novembre 2023
Risposta di Stephanie M, il giorno 6 feb 2024
Latonya, we are so happy to hear that our front desk associates were able to help out! We really appreciate the feedback and hope to see you again the next time you are in Sioux Falls!

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect room
We came to Sioux Falls the night before a big day in the city. The room was perfect and clean. The staff was excellent and very courteous! I couldn’t ask for anything more!
Soggiorno di 1 notte a novembre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear Jason,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Buono

Angelia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly service, however whirlpool didn’t work and sofa bed was to hard to sleep on.
Soggiorno di 1 notte a novembre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear Angelia,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Holly and Jason

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear Holly and Jason,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Timothy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I was very satisfied. The hot tub was Awesome....and I was going to stay another night, (Sat night) but they had changed the water Friday night...and the water was luke warm...so I went on home.....I get it you have to keep it clean...but you need to fill it up with hotter water so it warms up sooner.
Soggiorno di 2 notti a ottobre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear Timothy,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Neil

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear Neil,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Bradley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the room and bed !! Parking can be a bit of struggle coming in late but will be back
Soggiorno di 2 notti a settembre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear Bradley,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Soddisfacente

Steven

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a ottobre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear Steven,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Rebecca

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear Rebecca,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear Brian,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
it was clean and the service was amazing.
Soggiorno di 1 notte a ottobre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear LisaOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terribile

Sherri

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Hotel needs update.
The hotel is very old and the rooms need an update. The halls are musty smelling and the rooms all smell musty. Our first room was terrible. The put us in a different room it was better but still had odors. The shower leaked and the bathroom was just very old.
Soggiorno di 1 notte a ottobre 2023
Risposta di Jaarel - Front Desk Associate, il giorno 8 nov 2023
Dear Sherri,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the cleanliness of your room was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent inconveniences of this kind from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Scarso

Dan

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Room maintenance lacking.
Room thermostat didn't function so no A/C on a 90+ degree day. Shower wouldn't run full stream with hot water - choice was full stream cold water or a dribble of lukewarm water. No complimentary coffee anymore - just $4 Starbucks. We will find a different hotel next time we are in Sioux Falls.
Soggiorno di 1 notte a ottobre 2023
Risposta di Jaarel Hansen - Front Office Manager, il giorno 2 ott 2023
Dear Dan,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Eccellente

cecilia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Jaarel Hansen - Front Office Manager, il giorno 2 ott 2023
Dear Cecilia,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Lori J

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
These were very nice rooms and very comfortable beds.
Soggiorno di 1 notte a settembre 2023
Risposta di Jaarel Hansen - Front Office Manager, il giorno 2 ott 2023
Dear Lori,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Scarso

Kathleen

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Jaarel Hansen - Front Office Manager, il giorno 2 ott 2023
Dear KathleenOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Soddisfacente

Ariel

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Theres not enough parking. However, the staff was polite
Soggiorno di 1 notte a settembre 2023
Risposta di RC, il giorno 19 set 2023
Thank you for taking the time to leave your feedback. Safe travels!

8/10 Buono

Dale

Soggiorno di 2 notti a settembre 2023
Risposta di Jake, il giorno 14 set 2023
Thank you for staying with us!

8/10 Buono

Erica

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
The customer service was great. Very responsive to switching our room due to the entering the room with the tv blazing loud, refrigerator open along with the closet door. The showers need to be cleaned better. Otherwise, our visit was fine.
Soggiorno di 2 notti a settembre 2023
Risposta di Jaarel Hansen - Front Office Manager, il giorno 12 set 2023
Dear Erica,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Scarso

Nancy, Emmetsburg

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The bathroom in our room was not well maintained. The shower floor was not well cleaned at all. Red mold, or vomit, or some other unpleasant substance was in all the corners and the floor in the shower itself was not great to look at. The door stop on the bathroom wall was broke off when we arrived. We notified the front desk immediately, so we would not be held responsible. Very disappointing for this hotel.
Soggiorno di 1 notte a settembre 2023
Risposta di Jake, il giorno 14 set 2023
Thank you for staying with us. I have taken your feedback to housekeeping and have addressed the issues.

8/10 Buono

Deann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Staff is super friendly and helpful. Check in was quick and easy. Only thing I was a bit disappointed with was the room needed some minor maintenace and there were toenail clippings on the bathroom floor.
Soggiorno di 2 notti a settembre 2023
Risposta di Jaarel Hansen - Front Office Manager, il giorno 12 set 2023
Dear Deann,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. In regards to your issues, cleanliness standards have been reviewed with the housekeeping staff to ensure that what you experienced was an isolated incident. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terribile

Betty and Ted

Risposta di Jaarel Hansen - Front Office Manager, il giorno 2 ott 2023
Dear Betty and Ted,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Eccellente

julie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Gteat location!
Easy check in, nice, clean room.
Soggiorno di 1 notte a settembre 2023
Risposta di Jaarel Hansen - Front Office Manager, il giorno 10 set 2023
Dear Shayna,On behalf of the entire hotel team, I want to thank you for sharing about experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Yvonne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Thought the pictures showed a microwave but I did not have one and such a limit on tv channels. I would of loved one HBO or Nexflix free. No hot hot water either!
Soggiorno di 1 notte a settembre 2023
Risposta di Jaarel Hansen - Front Office Manager, il giorno 9 set 2023
Dear Yvonne,On behalf of the entire hotel team, I want to thank you for sharing about your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Scarso

Betty and Ted

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
No hot water in our room as well as three other guests. Manager went home and left all the problems with night manager. Not impressed
Soggiorno di 1 notte a settembre 2023
Risposta di Jaarel Hansen - Front Office Manager, il giorno 6 set 2023
Dear Betty and Ted,Thank you for taking the time to tell us about your stay. Providing top tier service to our guests is always our number one priority and I am deeply sorry you did not experience that during your stay. I have shared your feedback with the maintenance staff to ensure that what you experienced was an isolated incident. Once again, thank you for your time. I hope you will consider staying with us again in the future.