Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 430 su 1006 recensioni" "
10 - Eccellente
430
Valutazione di 8 - Buono. 316 su 1006 recensioni" "
8 - Buono
316
Valutazione di 6 - Soddisfacente. 148 su 1006 recensioni" "
6 - Soddisfacente
148
Valutazione di 4 - Scarso. 72 su 1006 recensioni" "
4 - Scarso
72
Valutazione di 2 - Terribile. 40 su 1006 recensioni" "
2 - Terribile
40
8,2/10
Pulizia
8,4/10
Personale e servizio
7,8/10
Servizi
8,0/10
Condizioni e dotazioni della struttura
7,8/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Alice
Viaggio di gruppo
4 mar 2024
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Letti e cuscini comodi e spaziosi. Personale disponibile
Alice
Soggiorno di 1 notte a marzo 2024
Risposta di Morita, il giorno 6 mar 2024
Dear Alice,Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager
10/10 Eccellente
Mario
11 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
C
Mario
Soggiorno di 1 notte a giugno 2023
Risposta di Morita, il giorno 12 giu 2023
Dear Mario,Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager
6/10 Soddisfacente
Drew
Viaggio con la famiglia
6 mag 2024
Mi è piaciuto: Pulizia e personale e servizio
Had lots of noise from room next to us at 1.00-2.30am.
Could also hear noise outside from even with the window closed.
Drew
Soggiorno di 1 notte a maggio 2024
10/10 Eccellente
William
3 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great friendly staff and clean spacious room.
William
Soggiorno di 1 notte a maggio 2024
Risposta di Morita , il giorno 3 mag 2024
Dear Williams We thrilled to hear that you had a wonderful experience during your recent stay .
4/10 Scarso
Deborah
Viaggio con la famiglia
1 mag 2024
We encountered several problems: deadbolt not working, toilet not flushing well, only very hot water from sink, TV volume difficult to adjust, staff entered room even though do not disturb was on door. Sam, night manager, did attempt to help by providing several amenities, but that does excuse the poor conditions in the room.
Deborah
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita , il giorno 3 mag 2024
Dear Deborah , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager .
8/10 Buono
Rob
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rob
Soggiorno di 2 notti ad aprile 2024
Risposta di Sam, il giorno 2 mag 2024
Dear Rob,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 Eccellente
Robert
Viaggio con la famiglia
26 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, short walk to city center accroos large park.
Robert
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita , il giorno 27 apr 2024
Dear Robert, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
6/10 Soddisfacente
Natalie
Viaggio di coppia
25 apr 2024
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Despite getting an upgrade to an executive room on the 9th floor, the carpet was stained, chipped bathroom tiles and no tissues in the bathroom either. Constant loud banging of doors all night.
Menu choices limited and expensive- £17 for a burger! However staff were friendly and polite
Natalie
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita , il giorno 27 apr 2024
Dear Natalie , Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton. All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
6/10 Soddisfacente
Joanne
Viaggio di lavoro
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was fine. The room was feezing, thermostat couldn't be adjusted and the shower little more than a tepid dribble that you had to stand very close to the wall to get slightly wet. The shower had a shower curtain, which is horribly old fashioned. I would've liked to see a fridge and free bottled water in the room. I appreciated the hairdryer. I stayed in a 'standard' room and I guess a higher price band room would be more modern.
However, the bed was comfortable, and the bar/cafe and staff were excellent.
What really lets the place down is beyond its control; the road works that make it difficult to cross the road and navigate into the city centre. It is convenient for the centre.
Joanne
Soggiorno di 2 notti ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Joanne, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
8/10 Buono
Tiffany
Viaggio di lavoro
24 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
food options open until late, which is very convenient
Tiffany
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Tiffany, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager .
6/10 Soddisfacente
Fredric
23 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I actually tried to give a four star rating, but there seemed to be a glitch in the system that would only allow three stars. The reason it lost one star was a hotel policy I have never seen before. Maybe it is common in England, but I don’t like it. The policy is that they won’t give you access to your room until the official check-in time — even if your room is ready. They would prefer that you sit in the lobby and wait for hours while your clean and vacant hotel room is also waiting for you. I sure hope that policy doesn’t spread to other places.
Anyway, other than that the staff was wonderful and I really liked the location. The hotel literally sits on the border between two vastly different neighborhoods. Go out the back door, and there are only Halal takeout restaurants, mosques, and women in hijabs and veils. Go out the front door, and England and pubs await you.
Fredric
Soggiorno di 2 notti ad aprile 2024
Risposta di Sam, il giorno 2 mag 2024
Dear Fredric,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
10/10 Eccellente
Charlotte
Viaggio con la famiglia
21 apr 2024
Nice and clean, good location
Charlotte
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Charlotte ,Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager
10/10 Eccellente
Joycelina
21 apr 2024
Joycelina
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Joycelina, We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager
10/10 Eccellente
Terry
Viaggio di coppia
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed staying at the Leonardo Hotel in Charlotte Place in Southampton. The staff were courteous and helpful. The breakfast was good and checking in and out was easy.
The hotel did go the extra mile by letting us store our luggage for a few hours before our check in time so we could go out and look around the shops and attend the local showcase cinema.
Terry
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Terry , Thank you for taking the time to write your recent review.I am delighted to hear that you had an enjoyable stay with us, especially the kind comments about our fantastic new bedrooms!When you are looking to visit Southampton next, please feel free to contact me directly so I can assist with your reservation.Kind regardsMorita VenzenDuty Manager .
10/10 Eccellente
Maureen
Viaggio di coppia
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This Hotel is Amazing Really Lovely Hotel Lovely rooms and great space i will Definitely Recommend this Hotel and would go back to stay there.
Maureen
Soggiorno di 2 notti ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Maureen , Thank you so much for your kind words ! We re thrilled to hear that you had a great experience with us . Kind Regards Morita VenzenDuty Manager .
10/10 Eccellente
Victoria E
20 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The first room we were given on floor 11 had a very pungent smell and mould on the carpet. We could not sleep there. Luckily the wonderful reception team relocated us and everything else was fine
Victoria E
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Victoria , We're glad to hear you had a positive experience ! Thanks you for your glowing review . Kind Regards Morita Venzen
10/10 Eccellente
Ruth
Viaggio di gruppo
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Although we only stayed one night, it was a comfortable bed and everything went well with our stay.
Ruth
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Ruth , Wow! Thanks for the fantastic review we 're delighted that you enjoyed your time with us . Kind Regards Morita VenzenDuty Manager .
8/10 Buono
Janet
Viaggio di coppia
18 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overnight stay whilst visiting Southampton. Good hotel and staff. Good breakfast with lots of choice. Literally situated in the middle of a busy roundabout with extensive roadworks all around so getting to it on foot involved lots of complicated road crossings. Situated right next to the parks so lovely once you made it across the roads.
Janet
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Janet , Thank you for the lovely review. We're honoured to have earned your recommendation. Kind Regards Morita VenzenDuty Manager .
10/10 Eccellente
Julie
Viaggio con la famiglia
18 apr 2024
Great place to stay friendly staff
Julie
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Julie , We're thrilled to hear you had Fantastic experience . We're grateful for your support . Kind Regards Morita VenzenDuty Manager .
10/10 Eccellente
Julie
17 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Thank you .. front desk manger and crew was amazing made my trip fabulous
Julie
Soggiorno di 2 notti ad aprile 2024
Risposta di Sam, il giorno 17 apr 2024
Dear Julie,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
8/10 Buono
KOHEI
15 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
KOHEI
Soggiorno di 3 notti ad aprile 2024
Risposta di Sam, il giorno 17 apr 2024
Dear KOHEI,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
6/10 Soddisfacente
Keryn
Viaggio con la famiglia
14 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
No parking bay at this hotel, very inconvenient. Staff not super helpful, This hotel is on a roundabout with no safe place for pedestrians to cross. The room itself was good, clean, spacious enough for our group of three, but water pressure was terrible and few amenities. I wouldn’t stay here again.
Keryn
Soggiorno di 1 notte ad aprile 2024
Risposta di Sam, il giorno 17 apr 2024
Dear Keryn,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
6/10 Soddisfacente
Rod
13 apr 2024
Non mi è piaciuto: Personale e servizio
Rod
Soggiorno di 1 notte ad aprile 2024
Risposta di Sam, il giorno 17 apr 2024
Dear Rod,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
10/10 Eccellente
Kim
Viaggio con la famiglia
10 apr 2024
Comfortable bed, good shower. Everything you need apart from parking. We couldn’t park nearby so parked a 20 min walk away for £12 for 24 hours. Due to lack of parking we would not stay again
Kim
Soggiorno di 1 notte ad aprile 2024
Risposta di Sam, il giorno 17 apr 2024
Dear Kim,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
10/10 Eccellente
Julie
Viaggio con la famiglia
8 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Julie
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 9 apr 2024
Dear Julie, It's wonderful to receive such positive feedback ! We appreciate you choosing us for your stay. We hope to welcome you back again in the future . Kind Regards Morita VenzenDuty Manager .
10/10 Eccellente
Bridget
Viaggio con famiglia e bambini piccoli
7 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place .
Bridget
Soggiorno di 1 notte a marzo 2024
Risposta di Morita, il giorno 9 apr 2024
Dear Bridget , We're grateful for your positive feedback! We appreciate you choosing us for your stay . We hope to welcome you back again in the future ! Kind Regards Morita Venzen Duty Manager .
10/10 Eccellente
Paul
Viaggio di gruppo
7 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Only down side no parking but found somewhere not to far. Staff friendly and hotel good condition. Breakfast was very nice. Would stay again
Paul
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 9 apr 2024
Dear Paul, Thank you for sharing your experience with us ! Were delighted that you had a enjoyable stay . We hope to welcome you back again in the future . Kind Regards Morita VenzenDuty Manager .
4/10 Scarso
Thomas
4 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I was placed in a room with the door right by the lifts making it very noisy, the bathroom was also very small and dirty. The window was tiny making it feel very dark and even smaller in the room
Thomas
Soggiorno di 1 notte ad aprile 2024
Risposta di Morita, il giorno 27 apr 2024
Dear Thomas, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
8/10 Buono
wildamarie
Viaggio di coppia
31 mar 2024
Mi è piaciuto: Pulizia e servizi
The bed was comfortable, just as we wanted it , and the room insulation was great too .
wildamarie
Soggiorno di 2 notti a marzo 2024
Risposta di Sam, il giorno 1 apr 2024
Dear WildamarieWe very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
8/10 Buono
Xavier
29 mar 2024
Mi è piaciuto: Pulizia e personale e servizio
was fine
Xavier
Soggiorno di 1 notte a marzo 2024
Risposta di Sam, il giorno 1 apr 2024
Dear Xavier,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
4/10 Scarso
Sarah
Viaggio di lavoro
26 mar 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sarah
Soggiorno di 1 notte a marzo 2024
Risposta di Morita, il giorno 26 mar 2024
Dear Sarah, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
10/10 Eccellente
Jane
Viaggio di coppia
18 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were amazing with excellent service
Jane
Soggiorno di 1 notte a marzo 2024
Risposta di Sam, il giorno 19 mar 2024
Dear Jane,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
4/10 Scarso
Avi
13 mar 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Avi
Soggiorno di 2 notti a marzo 2024
Risposta di Morita, il giorno 14 mar 2024
Dear Avi, We hope this email finds you well . Firstly, we want to extend our sincerest apologies for the experience you had during your recent stay with us . It's disheartening to hear your expectations were not met, and we deeply regret any inconvenience or discomfort you may have encountered . We take seriously ,and your comments have been shared with our team to address the issues. We value your feedback and hope for the opportunity to regain your tryst and welcome you back in the future . Kind Regards Morita VenzenDuty Manager
8/10 Buono
Richard
Viaggio con la famiglia
9 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A bit noisy and road works a pain to get there.
Richard
Soggiorno di 1 notte a marzo 2024
Risposta di Morita, il giorno 10 mar 2024
Dear Richard, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager
8/10 Buono
Michael
9 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable hotel - with good breakfast no parking on site but secure parking nearby at a cost - presently road works in area causing long delays
Michael
Soggiorno di 1 notte a marzo 2024
Risposta di Morita, il giorno 10 mar 2024
Dear Michael, We're thrilled to hear that you had a positive experience during your stay with us ! Your feedback is greatly appreciated and we look forward to welcoming you back for another wonderful visit . Kind Regards Morita VenzenDuty Manager
8/10 Buono
William, Ormond Beach
27 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Liked proximity to park and west guy mall. Didn't like need to visit bar in lobby to get ice for room. Didn't like mix up over name. Thought I was booking Royal Leonardo near cruise port but this facility is further away from ports.
William
Soggiorno di 4 notti a febbraio 2024
Risposta di Morita, il giorno 3 mar 2024
Dear William, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager .
6/10 Soddisfacente
Andreas, Naples
Viaggio di coppia, Viaggio di lavoro
24 feb 2024
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
No elevator.
Andreas
Soggiorno di 1 notte a febbraio 2024
Risposta di Morita, il giorno 25 feb 2024
Dear Andreas , Thank you for your valuable feedback . We are pleased to inform you that our hotel is equipped with three elevators to enhance your convenience during your stay. We appreciate your patronage and eagerly anticipate the opportunity to host you again . Kind Regards Morita VenzenDuty Manager .
10/10 Eccellente
Sean
Viaggio di coppia
19 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy city centre location, perfect for visiting Southampton.
Sean
Soggiorno di 1 notte a febbraio 2024
Risposta di Morita, il giorno 25 feb 2024
Dear Sean, Thank you for taking the time to write your recent review.I am delighted to hear that you had an enjoyable stay with us.When you are looking to visit Southampton next, please feel free to contact me directly so I can assist with your reservation.Kind Regards Morita VenzenDuty Manager
8/10 Buono
Rolando
17 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rolando
Soggiorno di 1 notte a febbraio 2024
Risposta di Sam, il giorno 18 feb 2024
Dear Rolando,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
6/10 Soddisfacente
Gary
Viaggio di coppia
16 feb 2024
This property was ok nothing fancy room was rather small but the did give us coupons for dinner and drinks.
Gary
Soggiorno di 1 notte a febbraio 2024
Risposta di Sam, il giorno 18 feb 2024
Dear Gary,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager
8/10 Buono
Ian
16 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great central location but on arrival roadworks outdide made it hard to get in and out of the hotel.
The hotel appeared well cared for with professional and attentive staff
Ian
Soggiorno di 2 notti a gennaio 2024
Risposta di Sam, il giorno 18 feb 2024
Dear Ian,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager
10/10 Eccellente
Randy
11 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice executive room overlooking the park
Bar Gate around the corner. Trendy area
My third time staying here Good prices
Randy
Soggiorno di 5 notti a febbraio 2024
Risposta di Sam, il giorno 11 feb 2024
Dear Randy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
8/10 Buono
Lucy
9 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lucy
Soggiorno di 1 notte a febbraio 2024
Risposta di Sam, il giorno 11 feb 2024
Dear Lucy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager
10/10 Eccellente
Natalie
9 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
comfortable room
Natalie
Soggiorno di 1 notte a febbraio 2024
Risposta di Sam, il giorno 18 feb 2024
Dear Natalie,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager
6/10 Soddisfacente
Emma
Viaggio di lavoro
2 feb 2024
Mi è piaciuto: Personale e servizio e comfort della camera
Bathroom
When using the shower, the shower appeared hot and turned the temperature down but this caused it to make a loud clicking noise. Being concerned this was damaged. I stoped using and had to not bathe
Emma
Soggiorno di 1 notte a febbraio 2024
Risposta di Morita, il giorno 7 feb 2024
Dear Emma, Thank you for taking some time to tell us about you experience at Leonardo Hotels Southampton. We really appreciate your review! We are sorry that we did not meet your expectations. We are taking the appropriate measures to address the problem and prevent future occurrence. Looking forward to welcome you again at Leonardo Hotels Southampton!Kind RegardsMorita VenzenDuty Manager
6/10 Soddisfacente
Pantelitsa
2 feb 2024
Pantelitsa
Soggiorno di 1 notte a febbraio 2024
Risposta di Morita, il giorno 7 feb 2024
Dear Pantelitsa,Thank you for taking some time to tell us about you experience at Leonardo Hotels Southampton. We really appreciate your review! We are sorry that we did not meet your expectations. We are taking the appropriate measures to address the problem and prevent future occurrence. Looking forward to welcome you again at Leonardo Hotels Southampton!Kind Regards Morita VenzenDuty Manager .
8/10 Buono
Stylianos
Viaggio di lavoro
1 feb 2024
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Stylianos
Soggiorno di 1 notte a gennaio 2024
Risposta di Morita, il giorno 7 feb 2024
Dear Stylianos , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita VenzenDuty Manager .
10/10 Eccellente
keith
1 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Was absolutely fantastic stay
keith
Soggiorno di 1 notte a gennaio 2024
Risposta di Morita, il giorno 7 feb 2024
Dear Keith, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita Venzen.Duty Manger
8/10 Buono
Louise
29 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Louise
Soggiorno di 2 notti a gennaio 2024
Risposta di Morita, il giorno 30 gen 2024
Dear Louise , That's wonderful to hear ! Positive reviews often highlighting the great experiences guest had during their stay . It reflects positively on accommodations and services provided . Kind Regards Morita VenzenDuty Manager .
8/10 Buono
Anthony
27 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel staff very helpful
Nice hotel. Heating in room poor. Was cold at night but the keypad seem to be locked out so we were unable to use it during the night.
Cashless bar which was inconvenient
Anthony
Soggiorno di 1 notte a gennaio 2024
Risposta di Morita, il giorno 30 gen 2024
Dear Anthony , We really appreciate the time you have taken to give us feedback regarding your recent stay at Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We look forward to the pleasure of welcoming you back in the future.With Kind RegardsMorita Venzen.Duty Manager